Ashoka Tree Resort at Tanggayuda, Ubud

The staff were really helpful. Big rooms

Lovely staff, nice setting.

Location

I had booked seven Junior suites at The Ashoka Tree Hotel in Bali for my clients, expecting a smooth and pleasant stay. Unfortunately, the experience turned out to be a major letdown on multiple fronts.
Every room had issues —in spite of it been marketed as a four-star property; from basic maintenance problems to missing amenities — and what was most disappointing was the staff’s complete lack of interest in resolving them. There was no sense of hospitality or accountability. When we asked for basic necessities like hand towels, a hairdryer, or an iron, the response was either a curt “we don’t provide that” or vague excuses. For instance, when we requested an iron, we were told someone else had taken it and it might be available the next day. The next day, there was no follow-up, and frankly, the attitude discouraged us from asking again.
Even during dinner, the service was indifferent. We had to repeatedly ask for plates and glasses — something that should be offered proactively when guests are ordering multiple dishes to share. The hesitation and lack of warmth from the staff made the entire experience feel unwelcoming.
As a travel consultant, I felt terrible that my guests had to go through this. I had chosen this property with the hope of offering them a comfortable and enjoyable stay, but instead, it became a source of stress and embarrassment. The overall vibe of the hotel was far from what one expects in a hospitality setting, especially in a destination like Bali known for its warmth and service.
I sincerely hope the management takes this feedback seriously and makes significant improvements — both in terms of facilities and staff training — so that future guests don’t have to face the same disappointment. Overall it doesnt even qualify to be a two star category hotel from the experience of our guests.

Arrived at Ashoka after a long trip from the UK for our honeymoon having been advised to stay here from a travel agent who recently visited. First impressions of the hotel was nice beautiful pools and great location for people who want to be close to ubud but not in the centre of the busy town centre. However, this turned into s nightmare very quickly. The hotel room
We were allocated was dirty. I am never one to complain but the walls even had dirt on them. The shower room was stinking and smelt. We complained to reception and was told no rooms were available. We decided to get our things and book another hotel, after staff found out this information suddenly they suggested an “upgrade” to another room even after we were told no rooms were available. This room was slightly different still cleaning is not Ashokas strong points. With this in mind another trip to reception was made, they did a deep clean twice before we was happy to stay in the hotel at all.

After being somewhat satisfied we were happy to remain for the few nights due to staffs efforts to make sure we had a clean room.

The pool and breakfast/lunch facilities were kept very clean and I highly recommend ordering a pizza from the bar!

Security staff were outstanding! Gusti and another gent on the entrance made the whole experience at this hotel worth while! If you need to rent a bike or get directions/ recommendations Gusti and his team were always on hand to help no matter the time of day.

All in all the staff, pool and restaurant made this experience incredible but the room was such a let down.

everything was good

There is nothing which is good about this place

no recommendation. We were given a completely different room than the one we had booked. We said so right away and they spent 2 hours preparing the new one. Both the new room and the one we were given in the first place were full of mold. both on the ceilings, the walls and on the blinds next to the bathtub. The bathtub was filthy dirty and the whole bathroom smelled. The whole shower cabin was completely limescaled and dirty. The toilet was filthy dirty and the bathroom floor was greasy. The bed creaked so you couldn't sleep well and woke each other up every time you moved. There were stains on all the furniture, bedding, towels, etc. The location was super bad. very far from any town. We walked 2 km before there was a really good restaurant we dared to eat at, without getting Bali belly. We had booked 3 nights, but we chose the same evening we arrived to book a new place starting the next day, as we simply couldn't stand being there, due to the smell, lack of cleaning, location, etc.

Very nice property, great breakfast

We booked through Expedia and chose the reserve now and pay at checkin option.

Once they said the room was ready and that all they needed was the payment, I went ahead and gave them my credit card.

Upon arrival to our room, and laying out our luggage I started noticing that room was clean. Like the bathroom curtain. It wasn’t a big deal and I was like okay whatever just the curtain. Then I noticed the hot water wasn’t working. And the room light flickering.

Furthermore, when I got to the bed there was literally stains on the pillow and mattress! 🤮There were stains on the sofa as well and ants on the coffee table that was the final straw for me. I told my wife let’s go get a refund I do not trust this place anymore.

But wait there’s more!

When trying to leave the hotel room I wanted to lock the door because our luggage is still inside, and guess what……. The door wouldn’t lock!

Anyone with this type of an experience at any hotel wouldn’t trust it and would go to a different hotel. I went back to the front desk and told them everything that was wrong with the room and the lady offered another room which I politely refused because the trust isn’t there. I told them I’d like a refund and the lady said you have to cancel 2 weeks prior to reserve a refund. Which doesn’t make sense because I literally paid 1 hour ago. And I reserved it under the option of “Reserve now and pay at check in”

I politely told her that she can either refund me here or I’ll just call my bank and tell them to dispute this transaction. She told me to go ahead and call my bank. Upset and infuriated I went back to the room to gather my luggage and find a new hotel. After 40mins we found a new hotel and went downstairs to leave the hotel. The lady then said that she spoke with her manager and that she can issue a refund after one week since I used an international credit card. My check in was July 16th 2025 and I am writing this review July 21st 2025.

I still have not received a refund from the hotel and they are currently asking for my bank details which does not make sense. I paid by credit card and they should refund my credit card.

Please avoid this “Resort”

Beautiful gardens and layout
Staff were very helpful and spoke pretty good English in the whole
Restaurant had a lovely setting and prices ok

They helped us carrying the luggage

So big hotel. But hotel is very old.
Staff is rude.
Breakfast is Tribble.
I visited a lot of hotels. All have buffet. But these guys are providing very less and quality of food is not good.
only 600ml water bottle provided.
Name is Ashoka. But no Indian food available.

Thanks,
Nirdesh Puri