The Crown Hotel

Hotels
8.8 (847 reviews)
corner of Hardinge Road & Bridge St , Napier , NZ

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location and views
Friendly, helpful and welcoming staff
Clean and spacious rooms in many cases
Secure/ample parking
Close to cafes, restaurants and the beach
Cons:
Mould in aircon reported in at least one room
Poor pillow quality and some bed comfort issues
Occasional cleanliness slips (dirty dishes) and slippery shower floors
Some amenities lacking or not working (no on-site restaurant, dryer not heating, non-working fireplace, missing microwave)
Some rooms described as dated; small spa bath and small TV in places

Categories

Cleanliness
8
Generally reported as clean and tidy in many reviews, but specific issues were raised (mould in the aircon, dirty dishes with lipstick marks, slippery shower floor) which lowered this score.
Service
9.8
Consistently praised: numerous comments about welcoming, helpful and professional staff (special mention of Seema). Service is a strong positive throughout the reviews.
Location
9.5
Very strong sentiment: repeatedly described as excellent, close to cafes, restaurants, beach and attractions, with great views and convenient parking.
Room Quality
9.2
Rooms frequently described as spacious, comfortable, with excellent views and clean presentation; some negatives (dated elements, poor pillows, bed join, small spa bath, TV size, false-advertised fireplace) tempered the score.
Amenities
8.3
Good amenities noted (secure parking, conference facilities), but gaps/problems mentioned: no on-site restaurant for some, guest laundry dryer not heating, missing microwave in some room types, and non-working fireplace.
Value for Money
8.1
Mixed but generally positive: some guests found pricing reasonable (wine prices noted), others felt rooms were slightly dated for the price or disappointed by advertised features (fireplace) after paying extra.
Food and Beverage
8
Limited direct comments: some praise for excellent meals and proximity to many eateries, but lack of an on-site restaurant and occasional missing in-room facilities (microwave) were noted.
Overall Experience
9.5
Overall very positive sentiment with many saying they'd stay again, praising the combination of location, views, cleanliness and especially the staff; a few specific issues did not overshadow guests' overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:53

Property Description

Waterfront Boutique Accommodation:
Experience the charm of Ahuriri at The Crown Hotel, where the waterfront views complement the stylish boutique accommodation. The blend of heritage-listed buildings and modern complexes offers a unique stay just minutes from Napier city centre.

Luxurious Amenities:
Indulge in luxury with underfloor heating, iPod docks, and LCD TVs in every studio and suite. The elegant bathrooms are equipped with premium fittings, ensuring a comfortable stay. Enjoy complimentary WiFi, daily newspapers, and access to the fitness centre during your visit.

Exceptional Dining and Extras:
Savor a delightful dining experience at Milk & Honey Restaurant, boasting ocean views and delectable cuisine. Benefit from complimentary car parking, laundry facilities, and a thoughtful gift pack for those traveling with babies. With proximity to the airport and botanical gardens, The Crown Hotel is the perfect choice for your Napier getaway.

Important information:

Please note that there is a 2% charge when you pay with a credit card.

The property's reception opening hours is: 07:00 to 21:00. Please note that it is not possible to check in outside the normal reception opening times (07:00 to 21:00 hours), as the reception is closed.

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that this hotel has a "No Party Policy", unless by prior arrangement with the hotel management. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged. Guests are welcome to contact the property for more information using the contact details on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NPE

Location

Guest Reviews

8.8
Based on 847 reviews
Cleanliness: 8
Service: 9.8
Location: 9.5
Room Quality: 9.2
Amenities: 8.3
Value for Money: 8.1
Food and Beverage: 8
Overall Experience: 9.5
S
Sandra • couple • nz
9
2026-09-19 • via Nuitee
D
Donald • couple • nz
10
Look forward every time to visiting Napier and the crowning glory - The Crown!!
Pros:

Great healthy breakfast of muesli and burcher.
We are regular travellers and never fail to be excited about staying at the Crown.

Cons:

Nothing to say

2026-09-16 • via Nuitee
L
Laura • couple • au
10
2026-09-16 • via Nuitee
E
Elizabeth • couple • nz
5
Privacy, Location & Deposit Letdowns
Pros:

The accommodation was fairly mediocre overall. The room itself was okay, but the street view was disappointing and the property felt very close to the road. The deposit was also quite expensive, and unfortunately, as this was a special occasion, we didn’t feel there was any extra effort made to make the stay feel particularly special. One odd experience was having our Uber hand-delivered over the patio railing due to the setup. Overall, it was okay, but not quite the experience we were hoping for.

Cons:

The location of our room was disappointing, with very little privacy and a view directly onto the street, which wasn’t what we expected from the booking. We also felt the information around the large deposit could have been much clearer and more transparent upfront. These details took away from what could otherwise have been a more enjoyable stay.

2026-09-13 • via Nuitee
S
Susan • couple • nz
10
2026-09-10 • via Nuitee
R
Rebecca • couple • nz
10
2026-09-06 • via Nuitee
J
Jade • couple • nz
10
2026-09-02 • via Nuitee
S
Story • solo_traveller • nz
10
2026-09-02 • via Nuitee
P
Paul • couple • nz
6
Convenient
Pros:

Position

Cons:

Had to change room after the first night as the heat pump kept turning it self on and off every 10 minutes so got no sleep - no instructions how to use it and all obvious methods didn’t work -
Second night we were awake till 2 am as some Napier hoon with an illegal motor bike decided to roar up and down the area outside the hotel - this was not the fault of the hotel but didn’t help to make the stay pleasant

2026-08-31 • via Nuitee
M
Maggie • extended_group • nz
9
Way better than expected!
Pros:

Kitchen is big, shower /bathroom/toilet is big. Has got a lift! Great view!

Cons:

Noise? Can hear the neighbours and from the street.

2026-08-31 • via Nuitee
M
Murray • couple • nz
10
2026-08-30 • via Nuitee
I
Ian • couple • nz
9
Fantastic, as always, a great place to stay
Pros:

Every thing. that's why we keep coming back.

Cons:

Nothing

2026-08-26 • via Nuitee
K
Kim • couple • nz
5
2026-08-26 • via Nuitee
M
Maurice • couple • nz
10
2026-08-24 • via Nuitee
D
Deb • couple • nz
10
2026-08-23 • via Nuitee
M
Mark • solo_traveller • nz
8
2026-08-14 • via Nuitee
L
Leslie • couple • nz
9
Would stay at the Crown again
Pros:

Location was fantastic by the sea, view & cafe, restaurants etc

Cons:

The window in the bathroom/bedroom unnecessary as when you turn on the light in bathroom in middle of night you wake up other person still asleep.

2026-08-12 • via Nuitee
H
howard • couple • nz
10
Pros:

Very clean

2026-08-11 • via Nuitee
K
Kaylene Kani • family_with_children • nz
10
Loved our rooms, staff were amazing. Will book there again.
Pros:

Absolutely awesome, everything was excellent.

2026-08-10 • via Nuitee
S
Susana • couple • nz
8
Very beautiful place to visit .
Pros:

Breakfast was very nice and location was lively and safe.

Cons:

We liked everything ♥

2026-08-09 • via Nuitee