Kobe PortTower Hotel

Hotels
•
Independent
7.2 (118 reviews)
6-1 Hatobacho, Chuo-ku, Kobe, Hyogo-ken, 650-0042 , Kobe , JP
81-78-3718080

listing image 1
Show all photos

Facilities

Free WiFi
24-hour front desk
Luggage storage
Sauna
Designated smoking area
Concierge service
Elevator
Breakfast available (surcharge)
Television in common areas
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Variety of breakfast options
Cons:
Uncleanliness
Room quality issues
Poor food quality

Categories

Cleanliness
6.45
Several mentions of mold and unclean conditions in the room.
Service
8.95
Staff are described as nice and helpful, though limited by language barriers.
Location
8.95
Close proximity to the station and convenient access to amenities.
Room Quality
6.45
Issues with noise from the air conditioning and uncomfortable bed.
Amenities
7.45
Multiple useful amenities mentioned but some were not in good condition.
Value for Money
6.45
Restaurant pricing deemed high compared to nearby options and food quality issues.
Food and Beverage
5.45
Buffet quality reported as poor, with cold food and stale offerings.
Overall Experience
7.45
Overall mixed feelings due to several mentioned issues despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:49

Property Description

Experience the perfect blend of comfort and convenience at Kobe PortTower Hotel, ideally located in the heart of Kobe City Centre.

Amenities Galore
Indulge in relaxation with our sauna and stay connected with complimentary wireless internet access. Whether you're unwinding in our common area or grabbing a snack from the vending machine, every detail has been taken care of for your comfort.

Dining Delights
Satisfy your culinary cravings at one of our three exquisite restaurants. Start your day with a delicious buffet breakfast and wrap up with a refreshing drink at the bar/lounge, making every meal an occasion to remember.

Convenience at Your Fingertips
Our dedicated 24-hour front desk service ensures all your needs are met, from luggage storage to laundry facilities. With air-conditioned rooms featuring modern amenities, you’ll feel right at home.

Book your stay at Kobe PortTower Hotel today for an unforgettable experience!

Important information:

  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • A car is required for transportation to and from this property.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

7.2
Based on 118 reviews
Cleanliness: 6.45
Service: 8.95
Location: 8.95
Room Quality: 6.45
Amenities: 7.45
Value for Money: 6.45
Food and Beverage: 5.45
Overall Experience: 7.45
タイジ • family_with_children
10
Pros:

温泉やハッピーアワーなどもあり、子供達も楽しめました。

2025-10-10 • via Nuitee
M
MOMOE
10
Pros:

受付スタッフさんは皆さん感じが良く、テキパキしている。朝ごはんをあまり期待していなかったが、種類が多く、めちゃくちゃおいしかったです。神戸に泊まる時はここにまた来ます。

2025-10-03 • via Nuitee
T
Tetsuya
6
Pros:

駅もコンビニも近く良好

2025-09-26 • via Nuitee
?
? • family
8
Pros:

The staff is nice and tried their best in assisting me despite the language barrier.

2025-09-24 • via Nuitee
Y
Yasuharu
2
Pros:

トイレが共同
駐車場が提携

2025-09-19 • via Nuitee
T
Tani
6
Pros:

大浴場は最高です。サウナもありリラックスできました。部屋はエアコンの音がうるさすぎて、熟睡はできませんでした。スタッフの方に連絡しましたが、耳栓を貸すのでフロントまで取りに来てと言うことで我慢しました。それ以外は良かったです

2025-09-13 • via Nuitee
M
Masahiro • family_with_children
6
Pros:

スタッフが優しかった

2025-09-08 • via Nuitee
T
Takako • friends
6
Pros:

朝食がたくさん種類があり　美味しかった

2025-08-29 • via Nuitee
R
Richard • family
2
Pros:

Important to say the Staff are super friendly and courteous.

If you have been to a rundown Motel 6 in the USA then you would feel right at home here.

This place needs to close for extensive remodel. It is worn out.

The smell of mold in the room was overwhelming. The AC was moldy, dirty and didn't work properly.

For WHATEVER reason that defies logic they had only one bed sheet on each bed.
BUT, it did have a 10 inch thick, down-filled duvet. In the summertime during a 90 plus degree heatwave.
SWEAT ALL NIGHT!
I know that they have both the top and bottom sheets in their hotel because one of the beds in my room had the top sheet, the other the bottom.

I booked a room outfitted for 4 people. It had 2 TWIN beds and only 2 full size towels. Not even full size beds but children's twin beds. It was listed as accommodations for 4.

They have a reservation only buffet only restaurant.
Easy to book online but you'll wish you hadn't. It is more expensive than the many restaurants near by.
We got there just after dinner opened to find a full buffet of mostly cold food. Even the hot food was cold.
EVERY fish product on the buffet was not fresh, but obvious leftovers from the previous day.

So after all this you ask why didn't I complain to management?

My greatest embarrassment and why I am posting a negative review is that I had booked some dear friends in this place 2 weeks earlier.

They said that their room was just as bad, and didn't want to hurt my feelings.

2025-08-27 • via Nuitee
S
sato • family_with_children
8
Pros:

夜の散歩も夜景が綺麗　駐車場は少ないが時間帯によっては外部駐車場の方が安く済む

2025-08-03 • via Nuitee
M
Michiko • family
8
Pros:

立地も良く、部屋からの眺望も良かったし、ウエルカムドリンクも駅までの送迎も有難たかった。ただ、部屋の家具にホコリが溜まっていて、エアコンの風で部屋中に飛びそうで嫌だったのと、ベットのマットが最悪だった。ところどころスプリングが悪くなっているのか、寝心地も悪かった。

2025-07-27 • via Nuitee
K
KEIICHIRO
10
ロケーション
Pros:

メリケンパークに近くて良い環境でした。繁華街からは少し歩きますが、ホテルの送迎バスがあり便利でした。

2025-06-27 • via Nuitee
L
Leonard
10
Pros:

Onsen was enjoyable.

2025-06-17 • via Nuitee
G
Guy
2
Pros:

Room 919 robinets was out shape very bad condition, lamp burn by other customers. Bed comfortable, quiet, hot spring very nice, ventilation 100% very good.
They offered me a map in English the day I checked out which means today June 10 very sarcastic front desk staff , now see the pictures

2025-06-10 • via Nuitee
?
??
4
Pros:

チェックインしてまず目についたのが、部屋に小さいゴミがいっぱい落ちていた。
せっかくポートタワーが目の前にあって夜景を楽しめると思ったのに窓ガラスが汚かった。

2025-06-02 • via Nuitee
J
Jordan
10
Pros:

For context, I stayed here in the middle of a month-long trip in Japan, and before this have mostly been in budget hotels.

The location was, in my opinion, one of the best parts of the hotel. It is within a 10 minute walk to both a JR Rail station and a local line, and is a short walk to both Harborland and the Kobe Port Tower. All guest rooms are relatively high up -- 6th or 7th floor -- and some, like the room I was in, have a view of Kobe Port Tower. One night it was pouring rain, but I still had a nice time with the view.

The staff were all incredibly professional, not much more to say other than they were great.

The room was clean and the air conditioning worked great. My only complaint would be that the highest hook for the shower head was broken. I probably could have told the front desk and got it fixed, but I liked the room enough to not bother them.

Overall, a great hotel in a great location.

2025-05-25 • via Nuitee
S
shinichi • family
10
Pros:

駅から少し遠いが道中も楽しめる
ホテルからメリケンパークが近く、
風呂、食事、部屋
goodです

2025-05-20 • via Nuitee
M
MIHO • family
4
Pros:

駐車場少ない

2025-04-25 • via Nuitee
だいすけ
8
Pros:

また利用したいです

2025-03-28 • via Nuitee
ジュン
6
Pros:

このホテルに限りませんがエリア全体で宿泊料が高めです。

2025-03-01 • via Nuitee