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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Currency exchange
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Solarium
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Hammam
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Mobile app for room service
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Health or beauty spa nearby
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Suites with Panoramic Views
Raffles Makkah Palace offers spacious suites with breathtaking views of the Grand Mosque and Kaaba shrine. Each suite is elegantly decorated with marbled floors and oriental carpeting, providing a lavish and comfortable stay.
Culinary Delights and Dining Experiences
Indulge in a variety of cuisines at the hotel's two restaurants, a tea lounge, and an ice cream-based café. The fine dining restaurant, Al Majlis, offers a traditional Mediterranean-influenced menu with a terrace overlooking the Grand Mosque and Ka'aba, creating a memorable dining experience.
Tranquil Spa and Fitness Facilities
Relax and rejuvenate at the serene spa or stay active at the separate male and female gyms. Guests can also find peaceful spots throughout the hotel to unwind with a book or socialize, ensuring a well-rounded and enjoyable stay.
Experience luxury and convenience at Raffles Makkah Palace. Book your stay now for an unforgettable experience.
Please note that Raffles Makkah Palace does not permit food from outside the hotel. Please note that during Month of Ramadan Breakfast will be served as Iftar & Dinner will be served as Sohour.
Please note that any credit card used for either pre-payment or charges on-site must be in the name of the guest and the same card must be presented for verification upon check-in.
If the guest is not the cardholder or if the credit card used is not provided at the time of check-in, the guest must provide alternate payment arrangements. The hotel cannot honor any past (prepayments, deposits etc.) or future payments without presenting the credit card and the cardholder's authorization.
The hotel reserves the right to reject the booking due to non-compliance of these requirements. Hotel will require a pre-authorization letter from the credit card holder enabling the hotel to charge the full payment non refundable for the entire stay.
Guest is requested to provide clear contact details , hotel reservations team will contact the guest via email or mobile. Booking will be released if required authorization form not received within 48 hours from booking date.
During Month of Ramadan Check in time at 18:00
During the Hajj season, only Saudi and GCC nationals may be accommodated in Makkah for Umrah until 2 May 2026. Saudi nationals and residents holding approved work permits may also stay in line with official regulations. From 18 April 2026, entry to and stay in Makkah will not be permitted without a valid permit, Hajj visa, or approved work permit. Umrah visa holders must leave the Kingdom by 18 April 2026. Umrah permits via Nusuk will be suspended from 18 April to 31 May 2026. Hotels in Makkah may not accommodate guests without valid permits during this period. All travel and accommodation are subject to official government regulations and updates.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
No parking available.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 6 years old to 12 years old stay for free when using an available extra bed.
People 13 years old and over stay for SAR 150 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
كل شي
لاشيء
The location
The services
Old furniture and broken lamps in restroom , late response from the butter
الجناح واسع والاسرة مريحة والاطلالة جميلة جدا
مستوى النظافة عال والفندق بشكل عام مريح والموظفون ودودون ومتعاونون👌🏻
يوجد منطقة مخصصة للوضوء🥹
اتينا متأخرين قليلاً والجناح لم يكن جاهزا لكن ما قصروا معنا عوضونا بعشاء مجاني لذيذ😘
معاملة موظفين الاستقبال روعه وراقيه جدا ، النظافه ماشاءالله تنوع الاصناف في البوفيه
everything was amazing
nothing
كل شي كان في قمة الروعة
الخدمة الفارقة عن فنادق المنطقة المركزية
ولا شيء لولا الغلاء في فترة العمرة في ذي القعدة
De locatie, het ontbijt, de vriendelijkheid in de restaurant en housekeeping.
Tout etait parfait
موقع الفندق والنظافة والمرافق ممتازة حدا..اشكر المدير محمد عطا على حل المشكله التي حصلت معي بكل ادب وهدوء محترم جدا..كذلك موظفه المطعم افنان كانت على أخلاق عالية وتلبية الطلبات يسرعه وتفاني
السعر مرتفع كذلك التكيييف باااارد جدا
كل شيء
لاشيء
The room's carpet needs replacing; it's faded from frequent use. The carpet edges and the area under the sofa are a different color from the areas where guests walk due to the carpet's age. Breakfast is good, and the hotel's location is excellent. However, lunch is poor, and the buffet opening hours are inconvenient.
Hotel Location, the Breakfast and the Size of the Rooms.
Location
The butler service fell below expectations, particularly with luggage delivery. Despite multiple follow-ups, I was assured that the concierge had been contacted. However, even after checking in, going to dinner, and returning to the suite, our luggage had still not arrived. After waiting for over two hours, I had to personally go down to the concierge to collect it.
Additionally, the towels did not feel fresh and had a slight odor, which was disappointing. Overall, the experience did not meet the service standards expected.
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