Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
High prices
Cleanliness issues

Categories

Cleanliness
8.6
Some reviews indicate issues with cleanliness.
Service
10
Numerous reviews highlight friendly and professional service.
Location
9.6
Multiple mentions of excellent location near the Haram.
Room Quality
9.4
Room upgrades and general positive feedback on room quality.
Amenities
9.1
Standard amenities for hotel tier but with some requests for improvement.
Value for Money
8.6
Some reviews mention high prices relative to the offerings.
Food and Beverage
9.1
Overall good food, but suggestions for improvement noted.
Overall Experience
10
Overall positive experiences reported by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:05

Property Description

Luxurious Suites with Panoramic Views
Raffles Makkah Palace offers spacious suites with breathtaking views of the Grand Mosque and Kaaba shrine. Each suite is elegantly decorated with marbled floors and oriental carpeting, providing a lavish and comfortable stay.

Culinary Delights and Dining Experiences
Indulge in a variety of cuisines at the hotel's two restaurants, a tea lounge, and an ice cream-based café. The fine dining restaurant, Al Majlis, offers a traditional Mediterranean-influenced menu with a terrace overlooking the Grand Mosque and Ka'aba, creating a memorable dining experience.

Tranquil Spa and Fitness Facilities
Relax and rejuvenate at the serene spa or stay active at the separate male and female gyms. Guests can also find peaceful spots throughout the hotel to unwind with a book or socialize, ensuring a well-rounded and enjoyable stay.

Experience luxury and convenience at Raffles Makkah Palace. Book your stay now for an unforgettable experience.

Important information:

Please note that Raffles Makkah Palace does not permit food from outside the hotel. Please note that during Month of Ramadan Breakfast will be served as Iftar & Dinner will be served as Sohour.

Please note that any credit card used for either pre-payment or charges on-site must be in the name of the guest and the same card must be presented for verification upon check-in.

If the guest is not the cardholder or if the credit card used is not provided at the time of check-in, the guest must provide alternate payment arrangements. The hotel cannot honor any past (prepayments, deposits etc.) or future payments without presenting the credit card and the cardholder's authorization.

The hotel reserves the right to reject the booking due to non-compliance of these requirements. Hotel will require a pre-authorization letter from the credit card holder enabling the hotel to charge the full payment non refundable for the entire stay.

Guest is requested to provide clear contact details , hotel reservations team will contact the guest via email or mobile. Booking will be released if required authorization form not received within 48 hours from booking date.

During Month of Ramadan Check in time at 18:00

During the Hajj season, only Saudi and GCC nationals may be accommodated in Makkah for Umrah until 2 May 2026. Saudi nationals and residents holding approved work permits may also stay in line with official regulations. From 18 April 2026, entry to and stay in Makkah will not be permitted without a valid permit, Hajj visa, or approved work permit. Umrah visa holders must leave the Kingdom by 18 April 2026. Umrah permits via Nusuk will be suspended from 18 April to 31 May 2026. Hotels in Makkah may not accommodate guests without valid permits during this period. All travel and accommodation are subject to official government regulations and updates.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: JED

Location

Guest Reviews

9.3
Based on 3751 reviews
Cleanliness: 8.6
Service: 10
Location: 9.6
Room Quality: 9.4
Amenities: 9.1
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 10
M
Mouctar • solo_traveller • ci
9
RAS
Pros:

-la localisation
-l’accueil
…

Cons:

RAS

2026-09-19 • via Nuitee
C
Cihad • couple • tr
9
Pros:

Kahvaltı ve odalar çok iyiydi

Cons:

Personel daha ilgili olabilirdi

2026-09-19 • via Nuitee
T
Tariq • couple • sa
9
Pros:

الموقع والخدمات

Cons:

الاستجابه

2026-09-19 • via Nuitee
امل • couple • sa
6
2026-09-18 • via Nuitee
S
Shaikha • solo_traveller • ae
9
Pros:

The hotel is very near the haram
Very clean
Staff is attentive especially Abdulla AlZahrani

Cons:

Nothing

2026-09-17 • via Nuitee
A
Abdullah • extended_group • kw
8
2026-09-17 • via Nuitee
A
Amal • couple • sa
10
2026-09-17 • via Nuitee
M
Mohammad • couple • kw
10
2026-09-17 • via Nuitee
A
Almulla • couple • us
10
2026-09-17 • via Nuitee
B
Bala Abdullahi • family_with_children • ng
9
Perfect
Pros:

The entire hotel and its services

Cons:

None

2026-09-16 • via Nuitee
S
sara • couple • ae
10
2026-09-16 • via Nuitee
W
Wesam • couple • sa
6
2026-09-15 • via Nuitee
L
Layla • couple • sa
9
كانت ليله واحدة واستمتعت ب الاقامه وجوده الاكل في المطعم التكل لذيذ والمضفون ب اامطعم جداً رائعين وخدومين
Pros:

الموقع والنظافه وخدمه الغرف وسهوله الرد

Cons:

كنت اتمنى تمديد وقت المغادره الى الساعه 3وام اتمكن مع انني انا من رواد هذا الاوتيل الجميل

2026-09-14 • via Nuitee
N
nour • extended_group • kw
10
perfect stay
Pros:

the room

Cons:

the elevator

2026-09-14 • via Nuitee
R
Reham • extended_group • kw
10
Pros:

Every time we visit this hotel, we notice they keep renovating and improving. This time, even the food was different and definitely better than before. The staff were helpful and friendly. Overall, another great stay!

Cons:

This stay was a little disappointing. The room we were given was different from the one we usually get, despite making the same booking. The issue was eventually resolved after a long wait and after I personally went to the reception. Some of the staff were not very friendly, and the lady from Royal Service I spoke to at 12 a.m. was particularly unhelpful in her tone, simply saying that this was our booking and there was nothing they could do. The room also looked different from the pictures shown when booking.

2026-09-13 • via Nuitee
مشعل • family_with_children • kw
10
لنا لقاء قريب بإذن الله
Pros:

نظافه المكان والقرب من الحرم والخدمه ممتازه

Cons:

الانتظار بالمصعد

2026-09-12 • via Nuitee
A
AIDH • solo_traveller • sa
7
2026-09-12 • via Nuitee
M
MOHAMMED • family_with_children • sa
8
رائع وانصح به
Pros:

جميع الطاقم كان متميز وخدمه اكثر من رائعة

Cons:

التأخر في تسجيل الدخول

2026-09-12 • via Nuitee
A
Anfal • family_with_children • kw
10
2026-09-12 • via Nuitee
N
Nwayer • couple • kw
10
تجربه مثاليه تستحق التكرار بجدارة
Pros:

حسن تعامل الموظفين ولباقتهم هدوء الغرف ونظافتها تنوع الافطار مصلى خاص بالفندق مطل عالحرم مباشره سماعات لصلاه الحرم في الغرف وجود كافيه مطل عالحرم24 ساعه
في الدور13

Cons:

لايوجد

2026-09-11 • via Nuitee