The Gibside Hotel

Hotels
•
Independent
8.6 (1224 reviews)
Front Street, Whickham, Newcastle-upon-Tyne, England, NE16 4JG , Newcastle-upon-Tyne , GB
44-191-4889292

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Breakfast available (surcharge)
Safe-deposit box at front desk
Meeting rooms
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Rude receptionist
Accessibility issues

Categories

Cleanliness
8.06
Some reviews pointed out cleanliness issues, specifically regarding carpets and overall maintenance.
Service
9.03
Most reviews praised the staff for being helpful and attentive, although one review noted rude service from a receptionist.
Location
9.57
The location received positive feedback for its convenience, especially for visiting nearby relatives.
Room Quality
8.52
Rooms were described as warm and comfortable, though some mentioned issues with accessibility.
Amenities
8.05
Limited amenities noted, particularly concerns regarding disabled access and insufficient facilities.
Value for Money
9.01
Guests felt that the quality of the stay justified the price paid, particularly for comfort.
Food and Beverage
7.56
Mixed reviews about the food; some enjoyed it, while others found breakfast unsatisfactory.
Overall Experience
9.03
Overall, guests had good experiences, though issues with service and accessibility detracted from it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:15

Property Description

Convenient Amenities
Make use of complimentary wireless internet access, concierge services, and a banquet hall.

Dining Options
Grab a bite at Pacos Restaurant with a bar/lounge or enjoy room service during limited hours. English breakfasts served daily.

Featured Amenities
Enjoy complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Free onsite self-parking.

Stay at The Gibside Hotel for a convenient and comfortable stay near popular attractions. Book now for a memorable experience.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.6
Based on 1224 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.57
Room Quality: 8.52
Amenities: 8.05
Value for Money: 9.01
Food and Beverage: 7.56
Overall Experience: 9.03
M
Matthew • family_with_children • gb
10
2026-03-05 • via Nuitee
A
Alison • couple • au
7
Great for a short stay
Pros:

Very convenient location with good restaurant on site

Cons:

No elevator and quite a few steps.

2026-03-03 • via Nuitee
S
Sammy • couple • gb
10
2026-03-02 • via Nuitee
K
Ken • couple • gb
9
Pros:

This is a gem of a hotel. The staff are friendly and helpful, the food is good and reasonably priced. The views across the town from the bar are lovely. It is about 5 minutes by car from the Metro Centre.

Cons:

There is nothing that I can think of.

2026-03-01 • via Nuitee
M
Mark • solo_traveller • gb
9
Great value , location , breakfast and staff - compare this to a chain hotel and they would win
Pros:

Ok so travelling with work , location is great . Parking well there’s limited parking but also a paid car park 20 yards away . Think it’s pay up till 5 pm and after 8 or 9 .

Hotel staff are great , breakfast fab , large clean room . Definitely be back .

Whickham has a couple of Indian restaurants and pubs , favourites Jamdani Indian and one eyed stag micro pub :

Overall great visit and hotel thank you

Cons:

Nothing really , been picky shower works well but dated as in no microphone type head but I’m definitely been picky

Great value , location , breakfast and staff - compare this to a chain hotel and they would win hands down :

2026-03-01 • via Nuitee
P
Peter • couple • gb
7
Pros:

It was clean and peaceful

Cons:

Location wasn’t the best and parking wasn’t free better places for the price

2026-02-26 • via Nuitee
D
David C • family_with_children • gb
8
Pros:

Bathrooms clean good hot shower and reasonable space .
Bed comfortable and room warm . This is February.
Dining room pleasant and breakfast quite good although the heating was turned up too high .
Value for money .
Location good to restaurants and bars .

Not too noisey although didn't seem to be too many people in on the Sunday .
Occasional service wagon at the rear . But I slept ok .

Cons:

Staff mixture of helpfulness and attitude. Generally favorable could be better reception.

2026-02-23 • via Nuitee
B
Brendan • couple • gb
8
2026-02-23 • via Nuitee
O
olivia • couple • gb
7
2026-02-22 • via Nuitee
R
Robinson • couple • gb
8
Enjoyed the short stay and will definitely use again. Thanks!
Pros:

Breakfast was delicious and plenty of it, set us up for the busy day ahead. Lady who served us was lovely and friendly!

Cons:

Room 206 was very clean and comfortable but needs attention to the ceiling and hand basin tap and general decor.

2026-02-14 • via Nuitee
D
Deborah • solo_traveller • gb
7
Well worth the cost. The Bistro was lovely.
Pros:

The best hotel bed I've slept in

Cons:

No plug next to the bed and TV reception was terrible

2026-02-11 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-02-08 • via Nuitee
G
Gillian • couple • gb
8
Sunday at the Gibside
Pros:

Location Staff

Cons:

Bit pricey

2026-01-30 • via Nuitee
L
Lynne • couple • gb
7
2026-01-27 • via Nuitee
J
Jacky • couple • gb
10
Pros:

Comfortable room and very friendly staff
.lady on reception is lovely

2026-01-26 • via Nuitee
K
Karen • solo_traveller • gb
10
2026-01-21 • via Nuitee
C
Chloe • couple • gb
9
2026-01-20 • via Nuitee
A
Andrew • solo_traveller • gb
7
2026-01-20 • via Nuitee
W
William • couple • gb
9
Well worth a stay
Pros:

All the staff were great

Cons:

Bedroom radiator did not work but reception gave us a portable radiator

2026-01-20 • via Nuitee
S
Sarah • couple • gb
10
Excellent
Pros:

We didnt have breakfast, the room was clean and the bed was comfortable, the bedrooms could do with an update, but this does reflect in the price, so no complaints for us, value for money

Cons:

All good

2026-01-20 • via Nuitee