The Gibside Hotel

Hotels
•
Independent
8.6 (1224 reviews)
Front Street, Whickham, Newcastle-upon-Tyne, England, NE16 4JG , Newcastle-upon-Tyne , GB
44-191-4889292

listing image 1
Show all photos
Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Breakfast available (surcharge)
Safe-deposit box at front desk
Meeting rooms
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Rude receptionist
Accessibility issues

Categories

Cleanliness
8.06
Some reviews pointed out cleanliness issues, specifically regarding carpets and overall maintenance.
Service
9.03
Most reviews praised the staff for being helpful and attentive, although one review noted rude service from a receptionist.
Location
9.57
The location received positive feedback for its convenience, especially for visiting nearby relatives.
Room Quality
8.52
Rooms were described as warm and comfortable, though some mentioned issues with accessibility.
Amenities
8.05
Limited amenities noted, particularly concerns regarding disabled access and insufficient facilities.
Value for Money
9.01
Guests felt that the quality of the stay justified the price paid, particularly for comfort.
Food and Beverage
7.56
Mixed reviews about the food; some enjoyed it, while others found breakfast unsatisfactory.
Overall Experience
9.03
Overall, guests had good experiences, though issues with service and accessibility detracted from it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:15

Property Description

Convenient Amenities
Make use of complimentary wireless internet access, concierge services, and a banquet hall.

Dining Options
Grab a bite at Pacos Restaurant with a bar/lounge or enjoy room service during limited hours. English breakfasts served daily.

Featured Amenities
Enjoy complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Free onsite self-parking.

Stay at The Gibside Hotel for a convenient and comfortable stay near popular attractions. Book now for a memorable experience.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.6
Based on 1224 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.57
Room Quality: 8.52
Amenities: 8.05
Value for Money: 9.01
Food and Beverage: 7.56
Overall Experience: 9.03
R
Robinson • couple • gb
8
Enjoyed the short stay and will definitely use again. Thanks!
Pros:

Breakfast was delicious and plenty of it, set us up for the busy day ahead. Lady who served us was lovely and friendly!

Cons:

Room 206 was very clean and comfortable but needs attention to the ceiling and hand basin tap and general decor.

2026-02-14 • via Nuitee
D
Deborah • solo_traveller • gb
7
Well worth the cost. The Bistro was lovely.
Pros:

The best hotel bed I've slept in

Cons:

No plug next to the bed and TV reception was terrible

2026-02-11 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-02-08 • via Nuitee
G
Gillian • couple • gb
8
Sunday at the Gibside
Pros:

Location Staff

Cons:

Bit pricey

2026-01-30 • via Nuitee
L
Lynne • couple • gb
7
2026-01-27 • via Nuitee
J
Jacky • couple • gb
10
Pros:

Comfortable room and very friendly staff
.lady on reception is lovely

2026-01-26 • via Nuitee
K
Karen • solo_traveller • gb
10
2026-01-21 • via Nuitee
C
Chloe • couple • gb
9
2026-01-20 • via Nuitee
A
Andrew • solo_traveller • gb
7
2026-01-20 • via Nuitee
W
William • couple • gb
9
Well worth a stay
Pros:

All the staff were great

Cons:

Bedroom radiator did not work but reception gave us a portable radiator

2026-01-20 • via Nuitee
S
Sarah • couple • gb
10
Excellent
Pros:

We didnt have breakfast, the room was clean and the bed was comfortable, the bedrooms could do with an update, but this does reflect in the price, so no complaints for us, value for money

Cons:

All good

2026-01-20 • via Nuitee
D
Dennis • couple • gb
8
2026-01-20 • via Nuitee
D
Daryl • solo_traveller • gb
7
Nice Hotel
Pros:

Location

Cons:

Toilet flush button half of it was missing. Kettle lid kept coming loose and spilling hot water.
No water bottles in the room.
We were told we could get food in the evenings
The main restaurant area was closed for a private party. The bar upstairs stopped serving food @ 6pm
Found this very annoying and ended up having to get a takeaway

2026-01-19 • via Nuitee
P
Paul • couple • gb
10
2026-01-19 • via Nuitee
J
James • couple • us
5
2026-01-19 • via Nuitee
P
Peter • solo_traveller • gb
10
2026-01-19 • via Nuitee
D
David • family_with_children • gb
10
Pros:

Everything

Cons:

Nothing

2026-01-19 • via Nuitee
S
Sue • solo_traveller • gb
9
Very easy to find , great staff lovely and friendly, food was amazing the in bar in the evening
Pros:

Breakfast was lovely , very well presented, very generous portions and lots of choice. The room was spotlessly clean, bed was very comfy had a great nights sleep.

Cons:

Couldn't sleep with the window open due to traffic noise. some areas of the hotel could do with a little upgrade, stair well carpets. Although lots of parking in a pay and display carpark very little for the actual hotel

2026-01-19 • via Nuitee
D
Daniel • couple • gb
10
2026-01-15 • via Nuitee
M
Mandy • couple • gb
10
clean comfortable and very friendly staff
Pros:

The room was lovely, clean, and all facilities were available, i.e., kettle, tea, coffee, and hairdryer
lovely breakfast

Cons:

No plug by the bed or at the side. I have a sleep apnea machine and had to borrow an extension, which had to go across the room from the plug available, which caused a trip hazzard.

2026-01-15 • via Nuitee