The Gibside Hotel

Hotels
•
Independent
8.6 (1293 reviews)
Front Street, Whickham, Newcastle-upon-Tyne, England, NE16 4JG , Newcastle-upon-Tyne , GB
44-191-4889292

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Breakfast available (surcharge)
Safe-deposit box at front desk
Meeting rooms
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Rude receptionist
Accessibility issues

Categories

Cleanliness
8.06
Some reviews pointed out cleanliness issues, specifically regarding carpets and overall maintenance.
Service
9.03
Most reviews praised the staff for being helpful and attentive, although one review noted rude service from a receptionist.
Location
9.57
The location received positive feedback for its convenience, especially for visiting nearby relatives.
Room Quality
8.52
Rooms were described as warm and comfortable, though some mentioned issues with accessibility.
Amenities
8.05
Limited amenities noted, particularly concerns regarding disabled access and insufficient facilities.
Value for Money
9.01
Guests felt that the quality of the stay justified the price paid, particularly for comfort.
Food and Beverage
7.56
Mixed reviews about the food; some enjoyed it, while others found breakfast unsatisfactory.
Overall Experience
9.03
Overall, guests had good experiences, though issues with service and accessibility detracted from it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:15

Property Description

Convenient Amenities
Make use of complimentary wireless internet access, concierge services, and a banquet hall.

Dining Options
Grab a bite at Pacos Restaurant with a bar/lounge or enjoy room service during limited hours. English breakfasts served daily.

Featured Amenities
Enjoy complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Free onsite self-parking.

Stay at The Gibside Hotel for a convenient and comfortable stay near popular attractions. Book now for a memorable experience.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.6
Based on 1293 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.57
Room Quality: 8.52
Amenities: 8.05
Value for Money: 9.01
Food and Beverage: 7.56
Overall Experience: 9.03
M
McDonald • solo_traveller • gb
10
Pros:

I had a issue with my room being 2 single beds instead of a double the lovely lady on reception in the evening was very helpful and moved my room, her excellent customer service really made a difference, the breakfast was excellent and the sausages were especially delicious. Overall, I had a very enjoyable stay and would happily return.

2026-07-18 • via Nuitee
A
ANZ471 • solo_traveller • gb
10
Gibside Good
Pros:

Breakfast waa delicious, and the staff were very friendly and very helpful. Quirky kibda retro, loved it.

Cons:

Decor a bit dated, no air con in bedroom.

2026-07-16 • via Nuitee
D
Dell • solo_traveller • au
9
Pros:

Restaurant/pub attached.

Cons:

All the stairs at the back before reaching reception.

2026-07-16 • via Nuitee
L
Lynne • solo_traveller • gb
6
Tired rooms
Pros:

Rooms very dated.

Cons:

Lication, easy parking

2026-07-11 • via Nuitee
S
Susan • couple • gb
9
We have stopped at the gibside before and always enjoy our stay here
Pros:

The location was perfect for us , we didn’t have breakfast as we were visiting family

2026-07-11 • via Nuitee
L
Liz • extended_group • gb
8
Great for a sleepover, excellent value for money! We'll be back! Thank you!
Pros:

Reception good!
pleasant bedroom, bar, dining room and garden area!
Breakfast, and breakfast staff, excellent!

Cons:

Bedroom a wee bit jaded but absolutely functional with everything needed

2026-07-10 • via Nuitee
D
Denise • couple • gb
8
2026-07-08 • via Nuitee
S
Scott • solo_traveller • gb
10
2026-07-08 • via Nuitee
L
Lewis • couple • gb
7
Was a pleasant stay and would stay again if in the area
Pros:

Was clean and room was spacious.

Cons:

There is very little parking unless you park at the council car park opposite

2026-07-08 • via Nuitee
S
Sarah • solo_traveller • gb
8
Very convenient, great value for money, friendly staff
Pros:

The staff were very friendly and welcoming and the space felt very relaxed, which is good when you are travelling alone.

Cons:

The bed was not the most comfortable I have slept in, but it was OK. My meal again was OK, but not excellent.

2026-07-08 • via Nuitee
S
Stuart • couple • gb
8
Pros:

The location and friendly staff.

Cons:

Nothing

2026-07-07 • via Nuitee
S
Simon • solo_traveller • gb
4
Stuffy but location is good
Pros:

Location and staff

Cons:

It’s showing its age
Stuffy
The rooms above the bars are really showing their age…
Terrible shower
Needs better ventilation
Not going to last much longer without the rooms getting a refurb

2026-07-06 • via Nuitee
V
vickie • couple • gb
6
Pros:

Brilliant Location.
Clean updated bathroom

Cons:

Rooms very dark and tired, in need of update.
More attention needed to presentation of bed, and window dressing ie nets and curtains, maintenance checking of lightbulbs

2026-07-06 • via Nuitee
W
Watto's • solo_traveller • gb
10
2026-07-05 • via Nuitee
C
Christine • couple • gb
9
Good location and good value
Pros:

The breakfast was good and the rooms clean and tidy

Cons:

No complaints about anything

2026-07-05 • via Nuitee
M
melanie • couple • gb
6
Stay was nice but did find room not very clean
Pros:

Location

Cons:

Not the cleanest, breakfast was not the best plus waited 1 hour and 10 minutes for it to be served but they did refund our price for the breakfast

2026-07-05 • via Nuitee
S
Sarah • solo_traveller • gb
7
2026-07-03 • via Nuitee
C
Callum • couple • gb
4
2026-07-02 • via Nuitee
V
Varenne • solo_traveller • fr
7
Pros:

Bel emplacement

Cons:

Pas d'ascenseur pour monter au 2ème étage !

2026-07-01 • via Nuitee
J
john • couple • gb
9
2026-07-01 • via Nuitee