SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotels
•
SureStay Plus Hotel by Best Western
6.9 (812 reviews)
3901 19Th St , Lubbock , US
+1 806-792-5181

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent location (near university and medical center)
Good value for money
Pool
Bar
Breakfast provided
Some friendly/helpful staff
Comfortable bed mentioned by some guests
Convenient for Texas Tech / hospital visits
Cons:
Poor cleanliness (stains, blood on shower curtain, cigarette smell)
Room wear and tear / outdated fixtures
Mixed/unfriendly or rude front-desk staff (reports of racism)
Broken laundry machines
Breakfast often cold or undercooked
Safety concern: side door left unlocked
Fire alarm incident caused major disturbance
Deposit not returned reported by one guest

Categories

Cleanliness
3
Multiple reports of poor cleanliness: stained towels and bedspreads, blood on shower curtain, cigarette smell in at least one room, generally cited as needing improvement.
Service
5.5
Mixed service reports: several mentions of friendly staff and helpful manager, but multiple complaints about unfriendly or rude receptionists (including alleged racism) and inattentive front-desk behavior.
Location
10
Consistently praised as a strong point: very convenient location near the university and medical center, cited repeatedly as a primary reason guests return.
Room Quality
6
Mixed room quality: some guests found rooms clean and comfortable, while others reported wear and tear (chipped tub paint, sticking door jambs), stains, and outdated fixtures.
Amenities
7.5
Amenities are mixed but generally present: pool and bar received positive mentions, breakfast provided, though laundry machines were reported broken and some guests noted lack of a dog area.
Value for Money
9
Multiple reviewers called the hotel a good value or great deal for the price, citing convenience and affordability as strong positives.
Food and Beverage
5
Breakfast is available but several guests reported food being undercooked or cold; some staff in the breakfast area were described as pleasant.
Overall Experience
9.2
Overall sentiment is mixed but leans positive for many due to location and value; negative cleanliness and occasional poor service incidents lowered some stays, though the majority appreciated location and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Luxurious Amenities
Experience a 3-tier outdoor pool, a cozy lounge, and spacious rooms with modern amenities like a 50-inch flat-screen TV, free Wi-Fi, and a microwave.

Convenient Services
Benefit from a free area shuttle, business center, and on-site gym for a hassle-free stay at SureStay Plus Hotel by Best Western Lubbock Medical Center.

Dining and Nearby Attractions
Indulge in drinks at The Recovery Room Lounge and savor a daily continental breakfast. Explore local attractions such as Llano Estacado Winery, Science Spectrum Museum, and Buddy Holly Center.

Book your stay now at our ideally located hotel near Texas Tech University for a memorable experience!

Important information:

Please note that the airport transfer service has limited hours of operation. Contact the property for details.

Local Residents are required to pay a refundable deposit of USD 200.00 on arrival for incidentals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBB

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 812 reviews
Cleanliness: 3
Service: 5.5
Location: 10
Room Quality: 6
Amenities: 7.5
Value for Money: 9
Food and Beverage: 5
Overall Experience: 9.2
B
Brandon • family_with_children • us
8
2026-11-07 • via Nuitee
L
Lira • couple • us
10
I enjoyed my stay, I would definitely stay there again
Pros:

I love that it’s in a nice location

Cons:

N/A

2026-10-25 • via Nuitee
J
J • solo_traveller • us
2
2026-10-25 • via Nuitee
J
Joshua • solo_traveller • us
4
Terrible
Pros:

The location is great and on the same street as the university.

Cons:

The female staff who greeted me upon arrival was not friendly. The room was not in good shape. The overall wear and tear is seen and felt. The shower curtain had blood stains on it. The paint in the tub was chipped. There was a more than half way used roll of toilet paper on the holder. All of the towels were stained. I turned the tv on and had maybe 5 minutes of channel selection before it lost service and I was stuck watching channel 3 all night. The bedspread was heavily stained. Luckily I had brought my own pillow because the ones provided were awful. And lastly, I was awoken at 9AM to the fire alarms going off. I had to pack up all my things and exit the building, only for the fire department to come and say that their fire panel was broken and there was no danger. I listened to a fire alarm going off for 30 mins or more. It was an awful way to wake up.

2026-10-25 • via Nuitee
J
Jyri • couple • us
1
2026-10-25 • via Nuitee
W
Warren • solo_traveller • us
9
Pros:

The staff was very friendly and the location was awesome.

2026-10-19 • via Nuitee
J
janette • couple • us
8
I would probably stay here again because of the location
Pros:

It was very close to Texas tech which is what we went for . Breakfast was provided, bed was comfortable.

Cons:

Property was good , I didn’t like that the door to go in from the side was not locked at all, it did say to use room key to enter but door was open for anyone to go in. It felt a little unsafe especially because we were the very first door when you enter.

2026-10-16 • via Nuitee
J
jesse • couple • us
8
2026-10-14 • via Nuitee
M
Michelle • solo_traveller • us
7
2026-10-13 • via Nuitee
R
Rhonda • solo_traveller • us
8
2026-10-12 • via Nuitee
J
Jessica • couple • us
8
Pros:

Convince to the hospital

Cons:

Older building needs some repairs

2026-10-10 • via Nuitee
A
Anita • solo_traveller • us
10
Great, quick check-in, room was great and breakfast outstanding!
Pros:

Location

2026-09-19 • via Nuitee
J
Jaime E • solo_traveller • us
10
Excellent
Pros:

The bar

Cons:

The laundry machines were broken

2026-09-17 • via Nuitee
L
Lacy • family_with_children • us
1
Pros:

Staff was not friendly at all and table was very dusty at the front check in.

2026-09-15 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-09-11 • via Nuitee
G
Gamez • solo_traveller • us
1
The run arounds
Pros:

The location

Cons:

Didn't give me my 100 deposit back.

2026-09-08 • via Nuitee
P
Priscila • couple • us
6
Good location and price but cleanliness needs work
Pros:

Super convenient location and value is amazing!

Cons:

Cleanliness and smell could use improvement.

2026-09-08 • via Nuitee
B
Brenda • family_with_children • us
1
Pros:

Rooms were not together and both rooms were not ready. We had to wait.

2026-08-28 • via Nuitee
C
Christopher • solo_traveller • us
1
Pros:

Nothing

Cons:

Racists staff

2026-08-26 • via Nuitee
C
Clyde • couple • us
8
Good place to stay near medical center
Pros:

Great stay, close to medical center, I was satisfied.

2026-08-24 • via Nuitee