SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotels
•
SureStay Plus Hotel by Best Western
7.1 (890 reviews)
3901 19Th St , Lubbock , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety of breakfast options
Cons:
Dirty rooms
Issues with service
Bugs and unpleasant smells

Categories

Cleanliness
5.24
Several reviews mentioned dirty rooms, bugs, and unpleasant smells.
Service
7.71
Service was reported positively in some reviews, but there were mentions of rudeness.
Location
8.25
Guests appreciated the proximity to local attractions.
Room Quality
6.2
Rooms varied widely in quality, with some guests reporting issues such as mildew and old furnishings.
Amenities
7.23
Certain amenities like breakfast were reported positively, but security concerns raised.
Value for Money
7.69
Value is considered decent for the price, despite some cleanliness issues.
Food and Beverage
7.74
Breakfast options were often mentioned as good, but there were complaints about specific items.
Overall Experience
6.71
Mixed feelings overall with many noting both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:30

Property Description

Luxurious Amenities
Experience a 3-tier outdoor pool, a cozy lounge, and spacious rooms with modern amenities like a 50-inch flat-screen TV, free Wi-Fi, and a microwave.

Convenient Services
Benefit from a free area shuttle, business center, and on-site gym for a hassle-free stay at SureStay Plus Hotel by Best Western Lubbock Medical Center.

Dining and Nearby Attractions
Indulge in drinks at The Recovery Room Lounge and savor a daily continental breakfast. Explore local attractions such as Llano Estacado Winery, Science Spectrum Museum, and Buddy Holly Center.

Book your stay now at our ideally located hotel near Texas Tech University for a memorable experience!

Important information:

Please note that the airport transfer service has limited hours of operation. Contact the property for details.

Local Residents are required to pay a refundable deposit of USD 200.00 on arrival for incidentals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 23, 2025 until Fri, May 15, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 890 reviews
Cleanliness: 5.24
Service: 7.71
Location: 8.25
Room Quality: 6.2
Amenities: 7.23
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 6.71
E
Erica • solo_traveller • us
5
Location great but in need of a deep cleaning and remodeling
Pros:

The location to the stadium was convenient.
I liked the shuttle to the concert but disappointed it was not provided.

Cons:

The room had an overwhelmingly pungent smell and had stains on the door frames to the bathroom in comparison to the PRICE for 1 night.

2026-04-25 • via Nuitee
K
Kamayia • couple • us
10
It was clean and everything went smoothly I had my anniversary party here
Pros:

Jay the manager goes above and beyond very nice man

Cons:

I liked everything my stay was spectacular

2026-04-21 • via Nuitee
G
Gilbert • solo_traveller • us
4
2026-04-20 • via Nuitee
R
Ramirez • solo_traveller • us
10
Where's my deposit?
Cons:

That I'm still waiting on my 100 dollar deposit after 2 weeks

2026-04-16 • via Nuitee
E
Eduardo • couple • us
10
Very happy with the hotel and staff. Next time I am in town I will definitely be staying there again
Pros:

Friendly staff and very clean

2026-04-16 • via Nuitee
A
Aliah • solo_traveller • us
10
2026-04-14 • via Nuitee
K
Krystal • couple • us
8
2026-04-14 • via Nuitee
I
Israel • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-04-14 • via Nuitee
W
White • couple • us
7
Nice location nice hotel just needs some good housekeeping
Pros:

The location was nice

Cons:

The location was convenient, but I wouldn’t consider this a truly pet-friendly property. There wasn’t any designated area for dogs to use the restroom—only concrete—which made things difficult. Additionally, the room could benefit from a thorough deep cleaning. The baseboards and walls were noticeably dirty during our stay

2026-04-06 • via Nuitee
B
Buchanan • family_with_children • us
9
2026-04-04 • via Nuitee
T
Teresa • couple • us
8
Pros:

It’s close to Texas Tech

2026-03-25 • via Nuitee
V
Valerie • couple • us
4
Springs coming out of mattress very uncomfortable floors falling apart
2026-03-25 • via Nuitee
A
Armando • couple • us
10
2026-03-23 • via Nuitee
R
Roberto • couple • us
10
2026-03-16 • via Nuitee
R
Raymond • couple • us
10
2026-03-16 • via Nuitee
D
Davis • family_with_children • us
10
2026-03-12 • via Nuitee
A
Amanda • family_with_children • us
1
Dont recommend
Pros:

It close to the venue

Cons:

Broken glass in floor and stuff on walls

2026-03-09 • via Nuitee
E
Ethan • family_with_children • us
1
Not as advertised
Pros:

NA

Cons:

Smelled bad and looked different than the pictures

2026-03-09 • via Nuitee
K
Kkleaha • couple • us
1
It was horrible I need a refund
Pros:

Nothing I am currently waiting on a refund

Cons:

There was roaches and dirty

2026-03-07 • via Nuitee
R
Raymond • couple • us
8
2026-03-06 • via Nuitee