Thumb Heritage Inn

Hotels
5.4 (143 reviews)
405 W SANILAC AVE , Sandusky , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near shopping
Cons:
Dirty rooms
Poor amenities
Uncomfortable beds
Frustrating check-in process

Categories

Cleanliness
3.48
Rooms were reported dirty with issues like bed bugs, hairs on towels, and uncleaned areas.
Service
6.95
Some staff members were friendly and helpful; however, check-in was frustrating and lacked information.
Location
7.49
Close to shopping and highways, but not easily accessible due to construction.
Room Quality
4.44
Reported issues with uncomfortable beds and various maintenance problems in rooms.
Amenities
5.47
Limited amenities with breakfast not provided as advertised and no coffee supplies.
Value for Money
5.43
Overpriced for the quality and cleanliness of the rooms.
Food and Beverage
4.48
Breakfast was lacking variety and quality, with only bagels available.
Overall Experience
5.45
Overall a disappointing stay with various issues impacting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:02

Property Description

Charming Stay in Sandusky

Convenient Amenities: Enjoy room service, 24-hour front desk, and free WiFi throughout the property.

Comfortable Accommodations: Relax in air-conditioned rooms equipped with a fridge, microwave, and flat-screen TV with cable channels.

Family-Friendly Environment: Stay in family rooms and enjoy the nearby attractions Sandusky has to offer.

Book your stay at Thumb Heritage Inn for a delightful experience in Sandusky!

Important information:

Please be advised that pets are only allowed in certain room types. All pets must be requested and approved prior to guest check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FNT

Location

Guest Reviews

5.4
Based on 143 reviews
Cleanliness: 3.48
Service: 6.95
Location: 7.49
Room Quality: 4.44
Amenities: 5.47
Value for Money: 5.43
Food and Beverage: 4.48
Overall Experience: 5.45
A
Alexandria solo_traveller us
5
Its a room but they are shady
Pros:

They provide a room with a bed, microwave, small fridge and bathroom. It was quite and I wasn't bothered which was nice. Breakfast is included but I didn't participate so I can't speak to that. It was a place to lay my head in a short pinch and provided what I needed for the quick stay.

Cons:

I checked in on a Sunday. I was checked in over face time with someone and both girls were very nice. I told them at this time that I would probably be checking out on Thursday and they said thats fine. So I checked out Thursday morning by putting my key in their designated spot, I was told they were asleep so that is why no one was there, which was not a problem I thought but I did check out before 11AM on Thursday. My reservation was till Friday morning but since I didn't need it, figured I also wouldn't be charged. Well after emailing and getting no answer, I called for my invoice becuase they didn't send one anyways and they CHARGED me for the stay Thursday night into Friday. I called and inquired about it and the front desk staff told me basically that its the owners call and since I didn't say anything to them they can't change it and they will not refund me for the night that I did not use their facilities. Just seems like its probably not monitored or cared about and they clearly do not care about their clients or I would've been refunded. The "owners" seem to have all the say but no actual care or knowledge about what is actually going on at this place. I will not be returning. I would recommend staying elsewhere unless you need a quick place.

2026-07-23 via Nuitee
K
Klinkhammer solo_traveller us
8
2026-07-23 via Nuitee
R
Ricky couple us
3
We won't be back
Pros:

There was no breakfast set up and only one cup for coffee

Cons:

There was no table in our room the bed was not comfortable and there was no breakfast set up

2026-07-06 via Nuitee
J
James couple us
7
Very clean but not a good value
Pros:

Location

Cons:

Very noisy

2026-06-26 via Nuitee
W
Wines couple us
8
2026-06-14 via Nuitee
G
gary couple us
1
Pros:

Nothing. The place was closed and left us without a place to stay

2026-01-19 via Nuitee
J
James couple us
1
You’re better off staying in a dumpster
Pros:

Absolutely nothing it needs to be burned to the ground

Cons:

The workers were high off hard drugs/ rooms were dirty/ staff was just throwing anyone into a room/ rooms had bed bugs and spiders all over it

2025-10-31 via Nuitee
S
Steve
2
Pros:

Roaches in the hairdryer, bathroom, and the room itself.

2025-09-26 via Nuitee
S
Susan
8
Pros:

The said breakfast but it was a toaster! And no one around at check out for my bill copy.

2025-08-24 via Nuitee
K
Karen
10
Pros:

N/A

2025-08-20 via Nuitee
C
Connie partner
10
Pros:

Close to food shopping and main highways
Bed firm but comfortable. Staff very friendly and helpful would definitely stay here again

2025-08-16 via Nuitee
J
John
4
Never Again
Pros:

No info given at checkin person barely spoke. Had to buzz and pickup phone on wall to get someone to come down each time, but at least they came down. No idea when breakfast was. No password for advertised WiFi in room given at check in, no info sheet anywhere about hotel or amenities. No coffee packets (so no coffe for us) for the coffe maker supplied and advertised. Microwave dirty with crumbs. Bed sheets had gravel and tons of little black hairs almost like someone had a cat/litter box in room and had the pet in the bed, but whatever it was those sheets were not changed or washed from the last stay. Toilet seat had a greasy sheen of cleaning fluid and lint on it that we had to wipe off before using. Light over bed only came on halfway (dim fluorescent). No bedside clock or lamps. Freezer in dorm sized fridge was completely iced up. Had that “hotel odor”, left after one night with our throats irritated. Booked the honeymoon suite with jetted tub and standup shower for 2 guests but only enough towels given for one or the other, might want one extra towel for using the tub since it’s in a separate room from the shower and not everyone showers after a bath. Community cream cheese tub for breakfast use with other people’s crumbs in it. Only powered creamer for breakfast coffee (just a pet peeve) since there was milk and a fridge.

2025-08-12 via Nuitee
J
Jodi
6
Cheap
Pros:

The room had empty beer cans in the corner, and hair all over the bathroom

2025-08-06 via Nuitee
M
Mary
4
Only good: Comfortable beds, clean room, bathroom.
Pros:

Waited in small boxy room, rang silver bell to the right. Waited a couple minutes and voice said coming downstairs soon. Waited about 5 mins. Checked in, got key. No parking near our room. In room, tv did not work. Tried to dial 0 on room phone but that was dead. Called their # on my phone, got someone who booked us, but was not at that location. They called someone at our location and someone did come in and fix tv. They said breakfast 6-9 am. We got down there during that time, no breakfast. Found a room w chairs on top of tables, no one there, just some bagels available. Just use this place to come in, got to bed, get up and go. No kleenex in bathroom, but clean and there was a tub. Beds were comforable.

2025-08-04 via Nuitee
J
John
6
Pros:

Nothing fancy but room was clean

2025-08-04 via Nuitee
W
William couple us
3
2025-08-01 via Nuitee
S
Sharon
10
Pros:

Beds were uncomfortable Hard Only negative Friendly, helpful secuce

2025-07-21 via Nuitee
J
James partner
8
Pros:

It was as advertised

2025-07-15 via Nuitee
T
Terry
10
Pros:

The staff was helpful

2025-07-14 via Nuitee
B
Bryon family
8
Pros:

The building was under construction so the room selection was limited. The bathroom towels in my unit had stains and hair on them. When the air conditioner was used a funky smell came blew in to the room. I used a flashlight to look into the front of it and realized the filter has never been changed and the inside coils had A LOT of crud on them. The refrigerator mad a dripping noise all night.

2025-07-13 via Nuitee