SpringHill Suites Potomac Mills Woodbridge

OKno cereaal

This beautiful hotel is tucked into a quiet corner and has everything you need. It’s the best value for price I’ve found in a long time. It’s modern and very clean, and the service is impeccable! 10/10 recommend!

I rarely leave negative reviews, but my experience at this hotel on the **July 2nd ** was unacceptable.

I arrived at approximately **1:30 a.m.** with my wife and our two young children (ages **1 and 4**) after making a **prepaid reservation through Priceline**. Despite having a confirmed reservation, the check-in process took about **30 minutes** because the front desk informed me that Priceline's credit card had been declined. Regardless of the reason, that issue should have been resolved between the hotel and Priceline without leaving a guest waiting in the lobby in the middle of the night with two small children.

Once we were finally checked in, we were moved **three separate times** because each room had a serious issue:

- **Room #1:** The refrigerator was not working.
- **Room #2:** We found bugs in the bathroom.
- **Room #3:** The room was dirty and appeared to have already been occupied, with clear signs that it had not been cleaned or prepared for a new guest.

After nearly an hour and a half of dealing with these issues, instead of providing a clean room or offering a reasonable solution, a woman who identified herself as the hotel manager (Hannah) came to us at approximately **2:30 a.m.** and told us to leave the property.

Being forced to leave a hotel at **3:00 a.m.** with a wife and two young children during one of the busiest travel weekends of the year was incredibly stressful and disappointing. We had done nothing wrong—we simply expected the clean, usable room we had already paid for.

We immediately left and checked into the **Holiday Inn Express next door**, where we were treated professionally and provided with a clean room without any issues.

This experience reflects serious problems with the hotel's room inspection process, cleanliness standards, and customer service. Instead of taking responsibility for multiple room failures, the hotel chose to remove a paying family from the property in the middle of the night.

I cannot recommend this hotel to anyone, especially families traveling with young children. I also hope Priceline and the hotel's corporate office review how this situation was handled, because no guest should be treated this way.

Stayed for one night and upon entering the building to check-in noticed the a/c was not working in the lobby when the outside temperatures were in the 90s. Both elevators were dirty with greasy, fingerprint smeared button panels and a random "wet area" sign thrown in the corner of the elevator. Upon exiting the elevator on my floor I was hit with heat that felt like the heater was on full blast instead of the a/c, and was relieved the a/c in my room blew ice cold. The room itself was ok, yet didn't feel confident it was clean enough to walk barefoot after the conditions of the lobby and elevator. The TV was HORRIBLE with no local channels with very few channels to select from (which did not include any 24 hour news channels EXCEPT for FOX, no sports channels, and poor resolution taking me back to the 80s).
Breakfast buffet was overrun with visitors which is fine however, the offerings were not refreshed and upon arriving at 9:30 there was barely anything left to select from. Two hot plate offerings were both empty along with the bread selection. Given the fact there wasn't a/c in the lobby area I didn't feel safe eating anything left out (i.e. hard boiled eggs).
Bottom line, I wouldn't stay here again unless it was completely remodeled and under new management.

It was good

The lady who checked us in was very kind and helped us get a bigger room for same price.

Extremely convenient to shopping and restaurants. Bedding was comfortable

Great rooms and great breakfast downstairs in their lobby. The double bathrooms were also really nice

Good location

Great location

Location was great, breakfast was ok.