Protea Hotel by Marriott Pretoria Hatfield

Hotels
•
Protea Hotels by Marriott
7.8 (4589 reviews)
1141 Burnett Street, Hatfield , Pretoria , za

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Welcoming staff
Great location
Good breakfast variety
Cons:
Noisy environment
Poor cleanliness
Staff service inconsistencies

Categories

Cleanliness
6.78
Multiple complaints about rooms not being cleaned well and reports of dirtiness in several areas.
Service
8.25
Staff were mentioned as welcoming and pleasant, with a professional attitude despite some service execution issues.
Location
8.79
Many reviews noted the central location and proximity to entertainment.
Room Quality
7.24
Rooms described as small and not cleaned adequately, but spacious bedding was highlighted positively.
Amenities
7.27
Amenities were generally satisfactory, though there were complaints about cleanliness of the balcony and common areas.
Value for Money
8.23
Guests feel it was affordable, but some amenities did not meet expectations for a Marriott.
Food and Beverage
7.78
Breakfast was praised, but there were issues reported with food quality in the restaurant.
Overall Experience
8.05
Mixed reviews with some positive experiences balanced by significant issues in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:17

Property Description

Modern Rooms with Amenities
Hotel@hatfield offers modern rooms with free Wi-Fi, air conditioning, flat-screen TVs, and tea/coffee makers. The rooms are elegantly decorated with bright colors and wooden furniture, providing a comfortable and stylish stay.

Dining and Leisure Facilities
Guests can enjoy a full-English buffet-style breakfast in the morning and a variety of buffet dishes in the evening at the hotel's restaurant. The outdoor pool, bar, and lounge offer a perfect setting to relax and unwind, while exotic cocktails add a touch of luxury to the experience.

Convenient Services and Nearby Attractions
With 24-hour staff available for laundry, currency exchange, and luggage storage services, guests can enjoy a hassle-free stay. Additionally, the hotel's proximity to Menlyn Park Shopping Centre and tourist attractions like the Voortrekker Monument makes it an ideal choice for travelers.

Experience comfort, convenience, and leisure at Hotel@hatfield. Book your stay now for a memorable experience.

Important information:

Please note that the credit card used to make the booking needs to be presented upon arrival.

The hotel will request that a credit card authorization form be completed by the guest. A copy of the back and front of the credit card and a copy of passport is needed.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 4589 reviews
Cleanliness: 6.78
Service: 8.25
Location: 8.79
Room Quality: 7.24
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.05
M
Masilo • couple • za
10
2026-05-09 • via Nuitee
M
Mathew • extended_group • za
7
2026-05-08 • via Nuitee
M
Mali • solo_traveller • za
3
2026-05-08 • via Nuitee
P
Prince • couple • za
3
Old building, old hotel and very uncomfortable
Pros:

None

Cons:

None

2026-05-07 • via Nuitee
N
Nicolette • solo_traveller • na
8
2026-05-06 • via Nuitee
P
Pascal • solo_traveller • gb
9
My stay in Protea by Marriot in Pretoria
Pros:

The hotel location is right in front a small shopping mall. Staff are very friendly, breakfast is nice. The only thing they need to think off is the gym. It is across the road

Cons:

N/A

2026-05-05 • via Nuitee
L
Londiwe • family_with_children • za
7
My stay was not too great, but still good
Pros:

The room was big enough, and the bed was comfortable

Cons:

The kettle was not working, also I was given a room with only a shower while stated I’m travelling with a baby.

2026-05-05 • via Nuitee
H
Hunadi • couple • za
10
2026-05-05 • via Nuitee
J
Jorge • solo_traveller • co
8
2026-05-03 • via Nuitee
K
Kyungu • solo_traveller • za
10
Pros:

Everything. Especially friendliness of the staff

Cons:

N/A

2026-05-02 • via Nuitee
M
Mandla • solo_traveller • za
9
Pros:

Location

Cons:

No blankets

2026-05-01 • via Nuitee
M
Malepe • solo_traveller • za
10
2026-04-30 • via Nuitee
L
Lawrence • couple • za
1
Worst stay of my life
Pros:

Nothing , worst stay in my life

Cons:

The shuttle was to small that they charged me , we had to put suitecases on our laps and the front seats , the first room the aircon was not working and was glued in place with a glue gun , we got moved to next room that we could not sleep there was smoke from a grill leaking into the room from the gaps in the window , also the neigbours smoked marijauna , and the smoked was in our room. They moved us again to another room, the fire alarm went off 3 times during the night and disturbed us because people smoked in there rooms and partied the whole night. The last morning of departure at breakfast there was cockroaches run from the bread toaster, and from the coffee machine , I reported it but they did not even try to help .

2026-04-30 • via Nuitee
T
Tékoua • solo_traveller • ci
8
Pros:

La proximité avec les centres commerciaux, l’accueil et la prévenance du personnel.

Cons:

Les meubles sont un peu vétustes

2026-04-29 • via Nuitee
K
Kgopotso • couple • za
5
2026-04-29 • via Nuitee
R
Ronewa • couple • za
7
2026-04-28 • via Nuitee
P
Philile Bhengu • solo_traveller • za
10
Pros:

The staff was very friendly

Cons:

Nothing

2026-04-28 • via Nuitee
L
Liyanda • solo_traveller • za
5
2026-04-27 • via Nuitee
J
Jeronimo • solo_traveller • za
10
Pros:

Everything, from checking in, my stay and the entire journey there was just amazing as usual

Cons:

Well, there is nothing about this place that I don't like

2026-04-27 • via Nuitee
T
Tomas • solo_traveller • lt
10
Pros:

Perfect breakfest, good place, everything inside.

2026-04-27 • via Nuitee