Protea Hotel by Marriott Pretoria Hatfield

Hotels
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Protea Hotels by Marriott
7.8 (4689 reviews)
1141 Burnett Street, Hatfield , Pretoria , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Welcoming staff
Great location
Good breakfast variety
Cons:
Noisy environment
Poor cleanliness
Staff service inconsistencies

Categories

Cleanliness
6.78
Multiple complaints about rooms not being cleaned well and reports of dirtiness in several areas.
Service
8.25
Staff were mentioned as welcoming and pleasant, with a professional attitude despite some service execution issues.
Location
8.79
Many reviews noted the central location and proximity to entertainment.
Room Quality
7.24
Rooms described as small and not cleaned adequately, but spacious bedding was highlighted positively.
Amenities
7.27
Amenities were generally satisfactory, though there were complaints about cleanliness of the balcony and common areas.
Value for Money
8.23
Guests feel it was affordable, but some amenities did not meet expectations for a Marriott.
Food and Beverage
7.78
Breakfast was praised, but there were issues reported with food quality in the restaurant.
Overall Experience
8.05
Mixed reviews with some positive experiences balanced by significant issues in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:17

Property Description

Modern Rooms with Amenities
Hotel@hatfield offers modern rooms with free Wi-Fi, air conditioning, flat-screen TVs, and tea/coffee makers. The rooms are elegantly decorated with bright colors and wooden furniture, providing a comfortable and stylish stay.

Dining and Leisure Facilities
Guests can enjoy a full-English buffet-style breakfast in the morning and a variety of buffet dishes in the evening at the hotel's restaurant. The outdoor pool, bar, and lounge offer a perfect setting to relax and unwind, while exotic cocktails add a touch of luxury to the experience.

Convenient Services and Nearby Attractions
With 24-hour staff available for laundry, currency exchange, and luggage storage services, guests can enjoy a hassle-free stay. Additionally, the hotel's proximity to Menlyn Park Shopping Centre and tourist attractions like the Voortrekker Monument makes it an ideal choice for travelers.

Experience comfort, convenience, and leisure at Hotel@hatfield. Book your stay now for a memorable experience.

Important information:

Please note that the credit card used to make the booking needs to be presented upon arrival.

The hotel will request that a credit card authorization form be completed by the guest. A copy of the back and front of the credit card and a copy of passport is needed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 4689 reviews
Cleanliness: 6.78
Service: 8.25
Location: 8.79
Room Quality: 7.24
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.05
S
Stuart • solo_traveller • de
8
2026-06-27 • via Nuitee
K
Katlego • couple • za
10
2026-06-27 • via Nuitee
T
tiego • solo_traveller • bw
8
Pleasing
Pros:

The facility is very clean. Staff is professional and the food was delicious.

Cons:

The internet was slow and made hardly supported data calls.

2026-06-26 • via Nuitee
M
Miliswa • solo_traveller • za
10
2026-06-26 • via Nuitee
M
Maite • couple • za
10
I’m happy
Pros:

Everything

Cons:

Nothing

2026-06-26 • via Nuitee
M
Mutebi • solo_traveller • ug
8
Fair and comfortable
Pros:

Cleaniliness

Cons:

Rooms are generally small

2026-06-25 • via Nuitee
T
Tc • extended_group • za
10
2026-06-25 • via Nuitee
J
Janse van Rensburg • solo_traveller • za
10
2026-06-24 • via Nuitee
S
Sam • solo_traveller • za
9
2026-06-24 • via Nuitee
S
Soha Abdelgadir • couple • ae
10
2026-06-24 • via Nuitee
F
Fazlı Altuntaş • solo_traveller • tr
10
Pros:

Sibo cared very well. And breakfast was very nice.

2026-06-22 • via Nuitee
R
Roddy • solo_traveller • za
7
2026-06-21 • via Nuitee
N
Nicole • solo_traveller • za
5
Cons:

I booked a standard room with city view however I got 2 separated single beds and my view was a wall

2026-06-21 • via Nuitee
P
Patrick Sello • couple • za
10
I got all what I asked for during my booking, the air conditioner was working perfectly
Pros:

The location was good, right in front of the mall, I had my own breakfast (fruits)

Cons:

Nothing

2026-06-20 • via Nuitee
M
moodley • solo_traveller • za
7
Pros:

Location

Cons:

Supper could have had more variety

2026-06-20 • via Nuitee
B
Boniface Mahwere • solo_traveller • zw
5
Pros:

Security and Giards' services

Cons:

1. Small space/room,
2. The odour from the shower drainage,
3. Staff not friendly/humble
4. Electric Sockets faraway from the bed
5. Toilets ventilation/setup
6. No litter bin in the toilet
7. No cleaning brush in the toilet
8. Staff knocks once and just enter in without waiting for response

2026-06-20 • via Nuitee
S
Sindisa • solo_traveller • za
6
6/10
Pros:

The location of the property is convenient
Liked that the room got cleaned everyday

Cons:

There are no exciting channels on the Tv
My room had no toilet brush

2026-06-18 • via Nuitee
R
Rhulani • extended_group • za
10
2026-06-18 • via Nuitee
M
Mashaka • solo_traveller • za
7
2026-06-18 • via Nuitee
S
Sipho • couple • za
7
The stay was perfect
Pros:

The breakfast was marvelous

Cons:

There was a missing pedestal in my room and the bathroom extraction fan was not working

2026-06-17 • via Nuitee