Protea Hotel by Marriott Pretoria Hatfield

Hotels
•
Protea Hotels by Marriott
7.8 (4811 reviews)
1141 Burnett Street, Hatfield , Pretoria , ZA
+27 12 364 0300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Welcoming staff
Great location
Good breakfast variety
Cons:
Noisy environment
Poor cleanliness
Staff service inconsistencies

Categories

Cleanliness
6.78
Multiple complaints about rooms not being cleaned well and reports of dirtiness in several areas.
Service
8.25
Staff were mentioned as welcoming and pleasant, with a professional attitude despite some service execution issues.
Location
8.79
Many reviews noted the central location and proximity to entertainment.
Room Quality
7.24
Rooms described as small and not cleaned adequately, but spacious bedding was highlighted positively.
Amenities
7.27
Amenities were generally satisfactory, though there were complaints about cleanliness of the balcony and common areas.
Value for Money
8.23
Guests feel it was affordable, but some amenities did not meet expectations for a Marriott.
Food and Beverage
7.78
Breakfast was praised, but there were issues reported with food quality in the restaurant.
Overall Experience
8.05
Mixed reviews with some positive experiences balanced by significant issues in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:17

Property Description

Modern Rooms with Amenities
Hotel@hatfield offers modern rooms with free Wi-Fi, air conditioning, flat-screen TVs, and tea/coffee makers. The rooms are elegantly decorated with bright colors and wooden furniture, providing a comfortable and stylish stay.

Dining and Leisure Facilities
Guests can enjoy a full-English buffet-style breakfast in the morning and a variety of buffet dishes in the evening at the hotel's restaurant. The outdoor pool, bar, and lounge offer a perfect setting to relax and unwind, while exotic cocktails add a touch of luxury to the experience.

Convenient Services and Nearby Attractions
With 24-hour staff available for laundry, currency exchange, and luggage storage services, guests can enjoy a hassle-free stay. Additionally, the hotel's proximity to Menlyn Park Shopping Centre and tourist attractions like the Voortrekker Monument makes it an ideal choice for travelers.

Experience comfort, convenience, and leisure at Hotel@hatfield. Book your stay now for a memorable experience.

Important information:

Please note that the credit card used to make the booking needs to be presented upon arrival.

The hotel will request that a credit card authorization form be completed by the guest. A copy of the back and front of the credit card and a copy of passport is needed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNB

Location

Guest Reviews

7.8
Based on 4811 reviews
Cleanliness: 6.78
Service: 8.25
Location: 8.79
Room Quality: 7.24
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.05
M
Mathokgotshe • solo_traveller • za
9
2026-09-19 • via Nuitee
K
Kgoabane • solo_traveller • za
10
2026-09-18 • via Nuitee
J
Jane • extended_group • nz
8
Comfortable, great staff, and good location
Pros:

We had a great stay here for two nights. We really enjoyed the time we spent in the nice lounge / bar, it was very comfortable. The guy who was on security was such a personality, we enjoyed our interactions with him.

Cons:

It met all our expectations.

2026-09-18 • via Nuitee
K
Kat & Ley • solo_traveller • nl
6
Pros:

Friendly staff and good food

Cons:

Noisy and smelling room (kitchen exhaust close to window), facilities are dated.

2026-09-17 • via Nuitee
M
Mmipe • solo_traveller • za
9
2026-09-17 • via Nuitee
L
Lehlogonolo • couple • za
6
2026-09-15 • via Nuitee
M
Mmathabo • couple • za
10
2026-09-15 • via Nuitee
T
Thando • solo_traveller • za
10
2026-09-14 • via Nuitee
L
Limpho • solo_traveller • ls
4
Pros:

It was warm& cleaning staff did their best

Cons:

The rooms did not have bedside plugs for charging phone& laptops

2026-09-14 • via Nuitee
P
Phemelo • solo_traveller • za
10
2026-09-14 • via Nuitee
M
Munoyenda • family_with_children • mo
9
Great value for money with caring staff.
Pros:

The breakfast was lovely and the staff were excellent.

Cons:

The rooms could have been more spacious and with a bathtub.

2026-09-13 • via Nuitee
O
Olmay • solo_traveller • za
7
2026-09-13 • via Nuitee
E
Elliot • solo_traveller • za
9
Upgrade your Aircon system and re-design your bathroom
Pros:

The friendly staff, restaurant and the room

Cons:

The bathroom is too tiny and I always find hair in there and the Aircondition doesn’t work so well

2026-09-12 • via Nuitee
T
Talent • solo_traveller • zw
8
The stay was good
Pros:

The room was spacious

Cons:

Capets

2026-09-12 • via Nuitee
S
Sean • solo_traveller • bw
9
2026-09-12 • via Nuitee
R
Robyn • couple • za
8
Overall I was very happy….security and reception staff were fantastic and very friendly and efficient.
Pros:

Location
Friendly staff
Breakfast discount

Cons:

Bathroom was very cramped
Pillows were lumpy

2026-09-11 • via Nuitee
M
Mxolisi Sibusiso • solo_traveller • za
9
2026-09-11 • via Nuitee
K
Khauhelo • solo_traveller • ls
6
Pros:

Location

Cons:

Sheets were smaller than the bed, pillow cases smaller than the pillows, blanket too old and small,shower head needs fixing.

2026-09-10 • via Nuitee
H
Hamuwele • extended_group • zm
8
it was alright. i can go back again.
Pros:

the breakfast and dinner was great. my room was neat and my bed was comfortable.

Cons:

just the noise sometimes from the next building

2026-09-10 • via Nuitee
N
Nicci • extended_group • za
5
Pros:

The internet was fast. The bed was comfortable. The room was spacious.

Cons:

The location itself was disappointing. The exterior signage was falling off, which created a poor first impression upon arrival. We were initially allocated rooms by the receptionist which did not have towels and was not what we booked. Unfortunately, the wall plugs in the newly assigned rooms were also faulty.

In addition, we suspected there may have been rodents in the walls due to noises we heard during our stay. While the rooms were generally clean and tidy, the furniture appeared worn out. Overall, the property would benefit from improved maintenance and attention to detail.

2026-09-10 • via Nuitee