Protea Hotel by Marriott Pretoria Hatfield

Hotels
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Protea Hotels by Marriott
7.8 (4722 reviews)
1141 Burnett Street, Hatfield , Pretoria , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Welcoming staff
Great location
Good breakfast variety
Cons:
Noisy environment
Poor cleanliness
Staff service inconsistencies

Categories

Cleanliness
6.78
Multiple complaints about rooms not being cleaned well and reports of dirtiness in several areas.
Service
8.25
Staff were mentioned as welcoming and pleasant, with a professional attitude despite some service execution issues.
Location
8.79
Many reviews noted the central location and proximity to entertainment.
Room Quality
7.24
Rooms described as small and not cleaned adequately, but spacious bedding was highlighted positively.
Amenities
7.27
Amenities were generally satisfactory, though there were complaints about cleanliness of the balcony and common areas.
Value for Money
8.23
Guests feel it was affordable, but some amenities did not meet expectations for a Marriott.
Food and Beverage
7.78
Breakfast was praised, but there were issues reported with food quality in the restaurant.
Overall Experience
8.05
Mixed reviews with some positive experiences balanced by significant issues in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:17

Property Description

Modern Rooms with Amenities
Hotel@hatfield offers modern rooms with free Wi-Fi, air conditioning, flat-screen TVs, and tea/coffee makers. The rooms are elegantly decorated with bright colors and wooden furniture, providing a comfortable and stylish stay.

Dining and Leisure Facilities
Guests can enjoy a full-English buffet-style breakfast in the morning and a variety of buffet dishes in the evening at the hotel's restaurant. The outdoor pool, bar, and lounge offer a perfect setting to relax and unwind, while exotic cocktails add a touch of luxury to the experience.

Convenient Services and Nearby Attractions
With 24-hour staff available for laundry, currency exchange, and luggage storage services, guests can enjoy a hassle-free stay. Additionally, the hotel's proximity to Menlyn Park Shopping Centre and tourist attractions like the Voortrekker Monument makes it an ideal choice for travelers.

Experience comfort, convenience, and leisure at Hotel@hatfield. Book your stay now for a memorable experience.

Important information:

Please note that the credit card used to make the booking needs to be presented upon arrival.

The hotel will request that a credit card authorization form be completed by the guest. A copy of the back and front of the credit card and a copy of passport is needed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 4722 reviews
Cleanliness: 6.78
Service: 8.25
Location: 8.79
Room Quality: 7.24
Amenities: 7.27
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.05
L
Lelaka • couple • za
7
2026-07-18 • via Nuitee
N
Nkhonjera • solo_traveller • mw
10
Pros:

Staff were friendly

Cons:

All was good. Nothing bad

2026-07-18 • via Nuitee
S
Sheila • extended_group • gb
8
Great short break location and perfect for the rugby!
Pros:

Great for the rugby, shopping near by also good.

Cons:

Bathroom very small. Communication for rugby pickup bus was poor ( we did phone) and had to get a taxi back to hotel

2026-07-18 • via Nuitee
C
Chacha • extended_group • tz
9
i will definitely come back
Pros:

Nice food and location is superb

2026-07-17 • via Nuitee
L
Lumanisha • solo_traveller • mz
10
Pros:

Do acolhimento, das refeições,...

Cons:

Foi tudo bem

2026-07-17 • via Nuitee
T
Tlotlo • solo_traveller • za
8
2026-07-16 • via Nuitee
L
Lily • solo_traveller • za
10
2026-07-16 • via Nuitee
T
Tafadzwa • solo_traveller • zw
9
Good
Pros:

Friendly staff

Cons:

Stuffiness

2026-07-16 • via Nuitee
N
Nyiko • solo_traveller • za
10
2026-07-16 • via Nuitee
V
vd Westhuizen • couple • za
7
2026-07-16 • via Nuitee
R
Rorisang • solo_traveller • za
8
2026-07-15 • via Nuitee
Z
Zainab • solo_traveller • za
8
2026-07-13 • via Nuitee
D
De Jong • solo_traveller • za
7
Cons:

Massive gaps in the flooring in the room , really not acceptable from a health and safety stand point.

2026-07-13 • via Nuitee
N
Nompumelelelo • solo_traveller • sz
5
It wasn't what I expected. I guess it explains why the rate is low for the room I paid for
Pros:

The shower was hot and wifi was strong. Customer service was decent

Cons:

Security is a concern as anyone has access to the floors with the rooms. The elevator is by the main door and doesn't require card access, so anyone from outside can go into it and without passing reception.. Also the room wasn't as clean and as 'fresh' as shown in the pictures. It was dusty and some items are faulty and broken. Moreover the dishes I used were outside my door for two days. Housekeeping came and tidied my room but left the dishes.

2026-07-13 • via Nuitee
T
Tshepo • solo_traveller • za
10
2026-07-13 • via Nuitee
T
Taylor • solo_traveller • za
7
2026-07-12 • via Nuitee
M
Mark • solo_traveller • gb
7
Disappointment modified to acceptable.
Pros:

Large room with light outlook
Parking
Helpful staff

Cons:

Needing to pay additional room rates to get a half decent room.
The waste of water whilst awaiting for hot water.
Hotel in dire need of upgrade
Poor lighting in bathroom

2026-07-12 • via Nuitee
N
Nkwanga • solo_traveller • gb
9
Pros:

Helpful staff and good access to amenities and the Gautrain station

Cons:

Layout of the toilet in the bathroom of my room was tight

2026-07-11 • via Nuitee
M
magasane • couple • za
6
2026-07-11 • via Nuitee
G
Grena • extended_group • zm
7
2026-07-10 • via Nuitee