Share this hotel
Facilities
Property facilities
-
Health or beauty spa nearby
-
Offsite parking discounted rates available
-
Nightclub
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Restaurant
-
Room service
-
Terrace
-
Family rooms
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Fax/photocopying
-
Tour desk
-
Ironing service
-
Car hire
-
Massage services
-
Currency exchange
-
Solarium
-
Chapel/shrine
-
Non-smoking throughout
-
Shuttle service (additional charge)
-
Concierge service
-
Allergy-free room
-
Shared kitchen
-
Evening entertainment
-
Outdoor furniture
-
Coffee Shop on site
-
Fruits
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
CCTV outside property
-
Process in place to check health of guests
-
Screens / Barriers between staff and guests for safety
-
24-hour security
-
Television in common areas
-
Nightclub
-
Front desk (limited hours)
-
Express check-in
-
Free wired internet
-
Playground on site
-
Self parking (surcharge)
-
Airport transportation - pickup (surcharge)
-
Airport transportation - drop-off (surcharge)
-
Beach umbrellas
-
Pool sun loungers
-
Offsite parking discounted rates available
-
Beach yoga on site
-
Private beach nearby
-
Internet access
-
Housekeeping on request
-
Concerts/live shows
-
Art gallery on site
-
Wine release events
-
Reception hall
-
Exercise/lap pool
-
Japanese garden
-
Secured parking
-
Garage
-
Health or beauty spa nearby
-
Swimming nearby
-
Beach club nearby (surcharge)
-
Beach toys
-
Accessible shuttle
-
No accessible shuttle
-
Accessible train station shuttle
-
No accessible train station shuttle
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Beachfront Eco-Friendly Retreat
Nestled on the Mayan Riviera in Tulum, Papaya Playa Project offers sustainable beachfront cabins with stunning Caribbean Sea views. The rustic yet charming accommodations feature high ceilings, private bathrooms, and an abundance of natural light.
Vibrant Events and Relaxing Spa
Experience the vibrant atmosphere with weekly events and monthly full-moon parties featuring renowned international DJs at the beach bar. Unwind at the spa offering traditional Mayan Shaman therapies. For adventure seekers, water sports and fishing are just steps away on the nearby beaches.
Explore and Relax in Style
Conveniently located near the Tulum ruins, immerse yourself in history just 1 km away. After a day of exploration, return to the tranquility of Papaya Playa Project. Book now for an unforgettable eco-conscious retreat by the sea.
Please note that if payment is made with American Express, an additional fee of 5% will be charged.
Guests staying on weekends will receive free admission to the Saturday's celebrationsIn the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
-
Parking
Free private parking is possible on site (reservation is not needed).
-
Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
-
Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
The ground are really beautiful and the staff is incredibly kind. Primo at reception is awesome. He directed us to the best cenotes in Tulum. Breakfast is absolutely delicious. And I loved our rooftop pool.
The beach has a lot of seaweed, but that is all of Tulum.
את החבריה מהקבלה במסעדה.
Everything was absolutely perfect. The staff made it even better.
Nothing, it was exceptional and exceeded all expectations.
A lot of spiritual activities - huge plus point
The design and atmosphere of the hotel are beautiful, and the concept is unique.
Unfortunately, my experience was very disappointing. During my stay, money went missing from my room. I strongly suspect it may have been taken during housekeeping, but the hotel did not take responsibility. They conducted an internal “investigation” and simply told me they found nothing, without offering any real resolution or refund.
This made me feel very uncomfortable and unsafe, and the way management handled the situation lacked accountability and professionalism.
Beautiful sound healing bath!
Stayed at Papaya Playa Project for a friend’s birthday—beautiful rooms, great energy, and the weekend parties are always a vibe. Staff was super attentive. Primo was the best host and made everything easy for us.
Primo is amazing host , and help a lot to make our trip great!
Fantastic experience with Pascual and the entire staff . Beautiful location, delicious food, highly recommend !
We booked the “Mayan Dinner Experience” at Papaya Playa Project for 6,600 MXN (~£280 for two people), expecting a premium, immersive evening as described. Unfortunately, what we received was one of the most underwhelming and poorly executed experiences of our entire trip.
On arrival, the setup looked as though it was prepared for a large group (around 40 people), yet only four guests attended in total. This immediately removed any sense of atmosphere, ceremony or “immersive experience” that had been advertised. Instead, it felt empty, awkward and completely lacking in energy.
The food was extremely disappointing for the price point. The courses were repetitive, heavily corn-based, and lacked both variety and quality. Across our table, much of the food was left uneaten. This did not resemble anything close to a premium dining experience.
The drinks offering was equally poor. We received very small pours that tasted diluted, and had to actively request items that were supposed to be included. The service lacked structure and attentiveness throughout.
The setting itself — beanbags around a smoky fire in near darkness — made it uncomfortable and difficult to properly see or enjoy the meal. Combined with constant insect bites, it felt more like an improvised setup than a curated experience.
To make matters worse, the advertised “2x1 drinks during the party” turned out to be available to all guests anyway, while cocktail prices were significantly inflated (around 600 MXN / £26), which made this inclusion feel misleading rather than valuable.
After the experience, we made multiple attempts to contact Papaya Playa Project directly to resolve this — via both email and WhatsApp — but received no meaningful response. The ticket platform also attempted to contact them on our behalf and was ignored.
For a venue that positions itself as premium, this level of execution and complete lack of accountability is extremely disappointing.
There are many places in Tulum offering far better food, service and value. Based on our experience, I would strongly recommend looking elsewhere.
Our stay at Papaya Playa Project was an absolute nightmare. The hotel was disgustingly dirty with mosquitoes and ants everywhere, broken furniture, and dim lighting that made it feel like a rundown jungle camp rather than a luxury resort.
The restaurant is a health hazard — overpriced, limited menus, unhygienic conditions, and watered-down drinks at the Mayan Dinner in dirty glasses sent us elsewhere.
Taxi drivers, in cahoots with staff, gouged us with $50 for a five-minute ride down to the hotel zone.
No chance this hotel should be part of Marriott.
Manager Primo was great and very helpful. The food is excellent, rooms are beautiful and very private. The only downside was some cash was stolen from my room which is a bit scary but Marriott is handling this case.
I was warmly welcomed and instantly got a sunbed for myself. Sergio was my waiter and did a great job by serving me delicious food and drinks with a smile :)
What an amazing hotel. Susana and the rest of the staff were absolutely incredible!
Papaya Playa is the perfect escape if you're looking to disconnect and recharge. There’s something special about the combination of nature, design, and energy, it feels effortless and inspiring at the same time.
The beach is stunning, the vibe is unique, and every detail invites you to slow down and enjoy the moment. Definitely a must when visiting Tulum.
Excellent!! Sergio, Alfi, Suzanna, Xavier and Ricardo were all amazing! Location was great, vibe was what we were looking for, our room was great and any issues we had were addressed! We participated in most of the property activities for our anniversary celebration; yoga, breath work, full moon dance party, oceanside couples massages, bike rentals! Also big thanks to Lupita and Cynthia for a great wellness massage by the ocean! Property was so big and beautiful, we almost didn’t need to leave because we were getting the nature experience within the doors! The PPP Restaurant was so great for breakfast everyday, sunny and comfortably windy enough to enjoy it all! My favorite was our private pool at our villa 🙏🏽🤍🥰🎉
Severo did a great job in the service. It‘s a nice experience but expensive
Our stay had a rough start, but Primo (Guest Manager) completely turned things around. His professionalism, attentiveness, and genuine care for guests are exceptional. He handled everything with efficiency and warmth, making us feel truly welcomed and taken care of. Primo is a real asset to the property and made a big difference in our experience.
Your guide to the flawless travel experience
Popular Countries
Get our app
