Sofitel Luang Prabang

The staff are outstanding

This was overall a disappointing experience. From the check-in at 1:15 pm (normal check in time 2 pm), "sorry your room is not ready" whereas the hotel is loaded at 30% (low season) to the overpriced food, mini bar spa... We are not in Europe aren't we. The hotel is getting old decently maintained but aging... Last but not least the wifi was not working smoothly at all. Unacceptable at this price tag. I was happy to leave.

This was easily one of the most luxurious resorts I’ve ever stayed in. It is the previous French Governors mansion that was converted to 20+ room resort with bunnies and other fauna roaming the grounds. The rooms were right out of an Indochina romance with private gardens and an outdoor soaking tub. The stone tiles were pleasant on the feet

Beautiful buildings in a great location. Easy to walk into town or take a tuktuk. The staff are lovely and the room was fabulous.

Great hotel some of the tours were really good sunset cruise dinner and lunch near the waterfall a must.

one of the best hotels in LP with excellent staff. Very convenient transportation to the downtown every night (to the sister property). The rooms comfort, breakfasts, staff attitude one of the best I have ever seen.

Wonderful wonderful hotel. Staff couldn’t have been more friendly or accommodating. Food was amazing as was the spa. They have friendly little rabbits running around the gardens. Pools was lovely. Would love to stay here again.

Both my son and I had a fantastic stay here, the staff is absolutely amazing in every way. This is by far my favorite hotel in SE Asia. I highly recommend everything including the spa to sophisticated travelers.

It is truly an oasis of calm and comfort in the busy Luang Prabang. It is a 20-minute walk to the downtown.

Historical atmosphere, French colonial governor’s residence. Great service, friendly staff. They went “the extra mile “, especially, Narin at Reception - a real super star !!
Excellent breakfast and service in restaurant.

I was very happy stayed at the property. It is very quiet and calm. Good for relaxing. I didin't like breakfast line and restaurant. Bteakfast line was't variety and food didint look fresh. Also the choice of food at restaurant was'nt international. Its more local, like buffalo.

This is a beautiful property with a relaxing environment. The staff are very attentive and friendly. I’ve traveled extensively and have had the pleasure of staying at many 5-star properties, this is one of the best I’ve seen! Highly recommend it and Luang Prabang for your next vacation.

Excellent hotel with impeccable service in every aspect.

A lovely spot with a beautiful pool and garden and very spacious and well appointed rooms. Very attentive staff, friendly, kind and eager to please. A quiet oasis not far from the hustle and bustle of Luang Prabang.

Just a great place. Congratulation to Sofitel for an excellent job in turning a hostrical mansion into a beautiful 5 star hotel that retains the original charm and combines it with modern amenities. Also great service. The place to be in Luang Prabang!

There is very little I can say that was not fantastic about this property. Wonderful staff, great food, beautiful gardens, private pool, amazing room, very comfortable bed, etc, etc. They give you free access to bikes to cruise the town. They provide bottled water, mosquito spray, and anything else you need, complimentary. The breakfast buffet is amazing. The only "half" complaint I could possibly make would be that anything you buy/order at the resort is quite expensive. Its hard to stomach a $15 pina colada at the pool, when you can get something similar in town for $1. We took a cooking class with Chef John, which really was awesome and we loved every minute of it, but again, quite expensive. Other than that, it was really one of our greatest resort vacations. The local scene is amazing!

everting perfect . Staff, food and service noting to say more

The Sofitel is a beautiful property, however the service was definitely lacking in many ways. To name a few:
- The staff was unaware of many of the most popular things to do in the area. For example, when we inquired where the boat dock was to take the tour to the Pak Ou caves, they didn’t know
- The staff’s English was so poor it was very difficult to communicate. For example, they told the tuk-tuk driver to take us to the wrong place because they couldn’t understand
- There are only 11 chairs around the pool despite there being plenty of room for more, which was not enough for all guests
- The lighting in the bathroom was extremely poor, making it impossible to put on make up
- We tried to book some excursions through the hotel and they marked up the prices 4x vs booking it yourself
- The fruit basket in our room was brown and over ripe
- We ran out of both toilet paper and bottled water in our room and had to call to request more
- The restaurant was poor and out of many things we ordered. The coffee was bitter and tasted like instant
- The milk on the buffet was room temperature. We had stomach aches the entire time we were there
- The hotel is on the outskirts of town, yet they provide shuttle service to town only between 6 and 9 PM, not during the day.
Our stay was a huge disappointment. I would not recommend unless the management vastly improves. We checked out the Avani+ which was close to town, beautiful with great service. Stay there instead!

Staff are very helpful and friendly. Property is incredible. We had a really nice stay.

Most comfortable bed! I love the bath tub in the garden . Quiet and beautiful