InterContinental Suzhou Hotel by IHG

Hotels
•
InterContinental Hotels & Resorts
9.3 (79 reviews)
No. 288 Wang Dun Road, Suzhou Industrial Park , Suzhou , CN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Great location and lake view
Very clean, high-quality rooms
Good breakfast with vegan options
Quiet and well soundproofed
Close to shopping, cafes and restaurants
Cons:
Mattress very firm / pillows uncomfortable
Air conditioning needs replacing
Downstairs restaurant mediocre
Breakfast vegan options not well labelled
Some staff not confident speaking English

Categories

Cleanliness
9.7
Rooms described as 'very clean' and cleaning staff praised for thoroughness.
Service
9.6
Staff repeatedly described as very helpful, friendly and quick to resolve issues; some language-barrier notes (limited English confidence).
Location
9.9
Multiple mentions of a great location, lake views, easy walking, abundant shopping, cafes and restaurants nearby.
Room Quality
8.7
High-quality rooms and great views noted, but several comments about very firm mattresses, uncomfortable pillows and aging aircon.
Amenities
9
Good soundproofing and overall quality; on-site restaurant reported as mediocre and room aircon needs replacing.
Value for Money
9.3
Standard quality for this hotel tier.
Food and Beverage
8.7
Breakfast is generally good with vegan options but not well labelled; one report said breakfast was not that good and downstairs restaurant quality is mediocre.
Overall Experience
9.5
Described as a luxury, high-quality hotel with excellent service and views; several guests said it exceeded expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 16:33

Property Description

Luxurious Waterfront Property
Towering over the Suzhou skyline, the InterContinental Suzhou is a stunning architectural landmark on Jinji Lake. With 5 dining options, an indoor pool, spa treatments, and a gym, this hotel offers the perfect blend of luxury and relaxation.

Breathtaking Views and Premium Amenities
The air-conditioned rooms feature floor-to-ceiling windows overlooking the city or Jinji Lake. Guests can enjoy a flat-screen TV, minibar, large soaking tub, and premium toiletries for a truly indulgent stay.

Dining Excellence and Wellness Retreat
Indulge in international buffet spreads at Jing Restaurant or savor Mediterranean cuisine at Riva Steakhouse. Unwind at Spa InterContinental with private suites, sauna, and steam rooms, or stay active on the waterfront jogging and cycling tracks.

Experience luxury and comfort at InterContinental Suzhou - book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

9.3
Based on 79 reviews
Cleanliness: 9.7
Service: 9.6
Location: 9.9
Room Quality: 8.7
Amenities: 9
Value for Money: 9.3
Food and Beverage: 8.7
Overall Experience: 9.5
家赫 • couple • tw
10
Pros:

服務人員超熱心

2026-10-20 • via Nuitee
I
Igor • couple • gr
8
Δεν προτιμώ
Pros:

Location

Cons:

The mattress is very firm.

2026-09-19 • via Nuitee
I
Igor • couple • gr
8
Pros:

The mattress is very firm.

2026-09-19 • via Nuitee
L
Lee • solo_traveller • gb
10
Luxury high-quality hotel
Pros:

Great location, lovely walk along the lake nearby, loads of shopping nearby, loads of cafes and restaurants.

Staff are friendly, polite and welcoming.

Any issues faced were swiftly and professionally resolved.

Breakfast staff are good, they remember your room number, prepare any special requests for you without prompt.

Breakfast quality is good. Plenty of vegan-friendly options, but not well labelled.

Room has an amazing view, very clean, high quality throughout. Cleaning staff are very good.

Good soundproofing. Quiet.

Cons:

Most staff are not confident speaking any English, considering it is an international hotel.

Aircon in the rooms really needs replacing.

Downstairs restaurant quality is mediocre.

2026-09-08 • via Nuitee
T
Tamar • solo_traveller • ge
8
Pros:

Location, staff

Cons:

The pillows were not very comfortable

2026-08-19 • via Nuitee
G
Grigorii • couple • ru
10
Pros:

All was good, especially breakfast which I didn’t expect!

Cons:

-

2026-08-07 • via Nuitee
M
Ming chung • couple • tw
10
2026-07-25 • via Nuitee
J
Jackson • couple • gb
10
Perfect at all, beyond expectation.
Pros:

Great service, nice lake view and perfect location

Cons:

The breakfast was not that good

2026-07-20 • via Nuitee
H
Han Nee • extended_group • sg
10
2026-07-04 • via Nuitee
S
Skapinker • extended_group • au
10
Very pleasant
Pros:

All round excellent

Cons:

Nothing

2026-05-24 • via Nuitee
R
Rakesh • solo_traveller • in
8
2026-05-18 • via Nuitee
L
Leonid Ch • solo_traveller • es
10
Pros:

Отличный завтрак. Очень удобная кровать. Прекрасный номер с видом на озеро. Очень хороший gimme и бассейн.

Cons:

Слабое знание английского персоналом.

2026-04-19 • via Nuitee
Y
Yan Yu Portia • couple • hk
9
Very comfortable stay and we enjoyed it a lot. Nice Lake view
Pros:

Excellent room size

Cons:

Not too much cafes and restaurants nearby

2026-04-09 • via Nuitee
T
Trisha • extended_group • us
10
Stunning property albeit some ways away from historical main area
Pros:

Lris at the concierge was so beyond helpful for all our needs as we checked in and planned our trip. The gym was complete and big, overall the property was clean and very spacious.

Cons:

I wish the mall was attached to the hotel

2026-04-01 • via Nuitee
M
Melissa • solo_traveller • id
9
Look gorward to stay agian at Continental Suzhou.
Pros:

High floor view very spectacular and room facilities are new and good.
Dinner at the Chinese Restaurant really satisfying.

2026-03-29 • via Nuitee
Y
Yang • solo_traveller • au
9
2026-03-27 • via Nuitee
T
Tan • couple • hk
9
A very nice & relaxing experience .
Pros:

Close to the lake, clean room with high standard.

Cons:

Nothing

2026-03-25 • via Nuitee
T
Tan • couple • hk
10
Wonderful experience.
Pros:

Great location for holiday.

Cons:

Nothing

2026-03-18 • via Nuitee
S
Sayed • family_with_children • au
10
2026-03-13 • via Nuitee
久丰 • couple • tw
10
2026-03-05 • via Nuitee