Al Falaj Hotel

I had a horrible experience at Al Falaj Hotel in Muscat. The room service was extremely rude, and to make things worse, housekeeping came knocking on our door and ringing the bell at 8:30 in the morning to clean the room, waking us up unnecessarily. Later that same day, the power went off around 11 a.m., and after waiting over an hour in a boiling hot room, nobody from the hotel staff offered an explanation, an apology, or even basic assistance. We were forced to check out and move to another hotel, and they refused to refund the remaining days of our booking. The lack of professionalism, courtesy, and basic hospitality was shocking. I would not recommend this hotel to anyone.

Good services

They were amazing!!

Great hotel, friendly staff and a great breakfast. The wifi was good.

Excellent breakfast ( but not gluten free bread).
Good value for money.
Spacious rooms.

Enjoyable stay!

Down stairs bar tender was quite rude and frustrated with questions.

Mini bar fridge didn’t work. Told staff.. they did nothing

Good

One of the best place to stay in Ruwi,Oman.Good service and great hotel in all aspects.
Thanks
KG

Excellent front desk staff. Very rude security personnel with guests.

This hotel is in the suburbs so there is nothing to do close by. The price was great and the room was spacious

A great hotel to explore Muscat from. Good facilitie and reasonable price.

Very comfortable and obliging staff

We’ve just returned from our second holiday at the Al Falaj hotel and we’re about to book a third. Why?

Let’s start with the simple things: delicious food (and so much of it), great rooms, comfortable beds, amazing gym, gorgeous swimming pool, always clean and tidy, and well located for exploring Muscat and the surroundings.

But… other hotels could claim the same. Let’s talk about the things are much harder to reproduce.

The culture is everywhere; there’s not a single member of staff who doesn’t greet you with a smile: not a ‘it’s my job’ smile but a smile that makes you feel like a friend. There was never a time at Al Falaj at which we felt like a customer – we always felt like guests in the true sense of the word. Think about that.

There are hotels in every city that are clean, comfortable and have plenty of amenities but, once you get past the lobby, you could be anywhere. They’re a repeated formula. At Al Falaj you feel like you’re in the best of Oman: the wonderful diversity of people, the hospitality, and the overriding sense of welcome that make the country what it is. At this hotel, there is no doubt about where you are.

That comes from culture. It comes from an attention to detail that’s been a part of the place for decades. How do I know this? Because the owner walks around; because he joined us for supper; because he cares. And his care and warmth is reflected in every minute with every member of staff.

…and that’s why we’re going back.

Its front desk staff is excellent and cordial.

Nice hotel, excellent staff, clean room, good AC, I was in deluxe room good swimming pool, and gam

Very hotel looking rooms and conditions. Not impressed with it at all. Can be avoided. The rooms are also small and the noise travels across. I could hear people throughout the stay.

The hotel has very good staff's with great service. Room are clean and the bathroom is beautiful. We didn't try the breakfast but it looked. Gym and pool is nice and clean. We found the location very convenient since we were attending evening ceremonies at the Krishna Temple. Highly recommended this hotel with good rates.

The hotel is clean but they don't have soundproof rooms which was noisy to me at sleeping time.. Front desk staff unfortunately they are not professional at all.

The Hotel is good and there are no complaints about any services, Room sizes, Toilets, and the Bed was very good and well maintained and comfy.

The only flaw which could be completed is the corridor look, the old-fashioned wooden cladding looks much outdated and dark in corridors.

Rest was amazing breakfast, gym and pools area were great with reasonable rates they offer.

Highly recommended!!!