Hotel Diamond

Hotels
Independent
6.6 (75 reviews)
Piazza Guglielmo Pepe, 11, 11 2 3, Naples, NA, 80142 , Naples , IT

Facilities

Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Designated smoking area
Elevator
ATM/banking
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Good service
Cons:
Limited parking
Expensive breakfast
No spa services
Cleanliness issues in showers
Noise from nearby clubs

Categories

Cleanliness
6.7
Some guests raised concerns about cleanliness, particularly in the shower areas.
Service
8.5
Staff were generally praised for being friendly and helpful, contributing positively to the guests' experiences.
Location
7.8
The hotel's proximity to transportation hubs and landmarks was appreciated by many guests, although some mentioned noise issues from nearby clubs.
Room Quality
7.8
Guests found the rooms spacious and comfortable overall, but there were occasional complaints about maintenance issues.
Amenities
7
Mixed feedback on amenities, with mentions of lacking services such as spa, but positive highlights on the gym and pool facilities.
Value for Money
7.1
Some guests felt the price was reasonable, especially for short stays, while others mentioned it was not fully reflective of the overall experience.
Food and Beverage
7.5
Breakfast and restaurant services were generally satisfactory, with a few suggestions for improvement in variety.
Overall Experience
8.4
Most guests had a positive overall experience, praising the staff and cleanliness, despite minor issues in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-23 22:08

Property Description

Discover the charm of Naples at Hotel Diamond, where comfort meets convenience in the heart of the city.

Luxe Accommodations
Unwind in one of our 28 stylish guestrooms featuring modern amenities such as flat-screen televisions, minibars, and complimentary wireless internet to keep you connected throughout your stay.

Dine in Style
Savor delightful meals at our on-site restaurant or grab a quick snack at the café. Enjoy a complimentary reception to mingle with fellow guests, and sip refreshing drinks at our bar/lounge.

Prime Location
Explore iconic landmarks within walking distance, including the bustling Spaccanapoli and the breathtaking Gulf of Naples, making your stay a perfect blend of relaxation and adventure.

Book your stay at Hotel Diamond today for an unforgettable experience in the heart of Naples!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: NAP

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Caters to LGBTQ guests

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

Location

Guest Reviews

6.6
Based on 75 reviews
Cleanliness: 6.7
Service: 8.5
Location: 7.8
Room Quality: 7.8
Amenities: 7
Value for Money: 7.1
Food and Beverage: 7.5
Overall Experience: 8.4
M
Mückisch friends
2
Pros:

Hatte ein EZ Deluxe reserviert und auch bezahlt, bekam aber ne total heruntergekommene Abstellkammer. Trotz vorzeigen meiner Deluxe-Reservierung, wurde mir gesagt, daß sie nur eine normale EZ-Buchung vorliegen haben und bekam kein anderes Zimmer. Mehrere längere Telefonate bei Expedia brachten auch nichts. Von Expedia bekam ich eine lächerliche 20 Euro Gutschrift. Alles in allem ein totaler Reinfall :( in Bezug auf's Hotel, aber auch in Bezug auf Expedia.

2024-01-20 via Nuitee
M
Mückisch friends
4
Pros:

Ich hatte ein Deluxe Einzelzimmer gebucht, aber ein "normales" Einzelzimmer bekommen. Dieses Zimmer war mehr eine Besenkammer :( Außerdem Schrank defekt, Rahmen der Tür des Zimmer's beschädigt, Kopfteil des Bettes war nicht mehr fest mit dem restlichen Bett verbunden, kein Tisch, kein Stuhl, es roch fast ununterbrochen nach Abwasser/Fäkalien.
Mein Hinweis in Bezug auf's gebuchte Deluxe Einzelzimmer wurde vom Hotel mit "wir sind eh ausgebucht" beantwortet und die Bemühungen von Expedia brachten auch nichts, da niemand vom Hotel es für nötig hielt an's Telefon zu gehen :(

2023-11-15 via Nuitee
E
eva
8
Pros:

Edificio por dentro algo antiguo pero el personal fantástico

2023-10-30 via Nuitee
P
Pasquale family
8
Pros:

Alloggiato in camera quadrupla per una notte 2 adulti e 2 bambini. Colazione ottima e variegata, personale gentile che ci ha dato indicazioni utili (pizzeria del popolo chiusa di domenica ci hanno indicato la più vicina pizzeria maraucci). Stanza con tutte le comodità (aria condizionata, frigo, bagno con doppia doccia e bidet, tv, letti comodi ) per la famiglia con letto matrimoniale e stanzetta per i ragazzi con letti singoli. Possibiltà di parcheggio gratuito pubblico (con telecamere della struttura). A 500 metri fermata metro Duomo. Unici appunti mancanza di un orologio a parete e un phon a resistenza che si riscaldava dopo pochi secondi di uso (spegnendosi)

2023-09-05 via Nuitee
I
Isabel Clara partner
6
Pros:

Buena localización.

2023-09-02 via Nuitee
F
Francesco family
8
Pros:

Posizione perfetta camera da rinfrescare. Ma buona.

2023-08-21 via Nuitee
J
joelle
10
Pros:

Excellent séjour à l'hôtel Diamond

2023-03-17 via Nuitee
S
Simone
2
Pros:

La struttura si presenta totalmente differente dalle foto, la pulizia pressoché inesistente e gli spazi angusti fanno sì che il pernottamento sia relativamente più che spiacevole

2023-01-09 via Nuitee
I
Ilaria
8
Pros:

Nel complesso tutto bene

2023-01-07 via Nuitee
I
Igors
10
Pros:

The view from this hotel is amazing and while its in a bit off shoot location its not too far to be troublesome

2022-07-22 via Nuitee
B
Bethany
6
Pros:

Not in the best area and shower broken and dirty

2022-04-26 via Nuitee
G
Giuseppe
6
Saluti a napoli
Pros:

Che dire? Il solito mio HAHAHAHA, purtroppo sono strutture arrangiate, camera, era la dépendance della domestica (mai vista, manco quando aveva la chiave della mia stanza, irreperibile), bidet nemmeno fissato a terra, bicchiere monouso implasticato e pieno di muffa nera, soffione doccia intasato di calcare, porte doccia non chiudibile, quindi sbalzo termico, solo tre cose buone aveva la mia sistemazione, ascensore con musica disco, minifrigo, funzionante al 100%, anche se al mio arrivo era spento e sopra un mobile, e aria condizionata, tutto il resto off. Questo e'

2021-06-28 via Nuitee
V
Verified traveler partner
2
Pros:

Solo al momento dell'arrivo in hotel, dopo aver pagato e avendo segnato tra i servizi inclusi la colazione, non ci è stata fornita, ne è stato fornito un rimborso parziale per tale disguido. Inoltre la doccia risulta intasata per metà dal calcare e non essendoci un bordino inferiore ogni volta si allaga metà bagno.

2021-06-28 via Nuitee
A
Antonino
4
Negativo
Pros:

Aquistando la stanza era compresa la colazione che invece non mi è stata fornita adducendo la motivazione che non era possibile a causa delle restrizioni per il covid. Sono arrabbiato con hotels.com

2020-07-27 via Nuitee
V
Verified traveler partner
2
Pros:

Naples is a very bad city. It is loud all the time and the hotel does very little to block out the sound. The bathroom smelled like sewage making the entire room unbearable

2020-01-06 via Nuitee
S
Sara partner
6
Pros:

Soggiorno di tre giorni presso questa struttura.
Premessa: il rapporto qualità/prezzo è buono.
Non so però se consiglierei questa struttura a un turista per la posizione del quartiere poco pulita e la scarsa efficenza dei servizi dell'hotel (tecnico per aggiustare la doccia mai venuto, colazione che si faceva desiderare e pulizia mediocre)

2020-01-01 via Nuitee
L
Luisa
2
Pulizia da migliorare
Pros:

C’erano peli sul pavimento, sulla trapunta e nel bagno non c’era il bidet.Pareti sottili e quindi ero disturbata dal vicino che parlava a voce alta. Pulizie scarse. Zona bruttina, vicino alla stazione.non sarei uscita da sola di sera,

2019-11-16 via Nuitee
D
Dominique
6
Pros:

Decent room but bed not very confortable in a noisy and not so clean area of the city.

2019-10-26 via Nuitee
R
Roger
2
Aldrig mer!
Pros:

Urdåligt! Kunde inte Engelska, frukosten dålig, lakanen solkiga o gamla, luktade illa på toaletten innan alltså. Hotell rummen låg i en trång korridor nödutgången blockerades av moped.
Vi känner oss lurade!

2019-10-14 via Nuitee
V
Verified traveler
4
Sale
Pros:

Très mauvais séjour ! Quartier vraiment pas conseillé , la chambre d’hotel était très sale , les draps n’était pas propre. Le lit était prêt à casser . On entend tout les bruits des chambres supérieure. Bref vraiment pas à recommander !!

2019-10-09 via Nuitee