Hotel Ciudad de Ponferrada, Ascend Hotel Collection

Hotels
•
Ascend Collection
8.3 (1380 reviews)
Avenida Ronda Norte, 5 , Ponferrada , es

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Comfortable beds
Quiet location
Cons:
Issues with room temperature
Limited food options for dinner
Parking charges
Service inconsistencies at reception

Categories

Cleanliness
8.01
Overall cleanliness was mentioned positively, but issues such as the bathroom ceiling condition affected the sentiment.
Service
8.68
Staff described as friendly and attentive, with high marks for personal interaction.
Location
8.52
Location was praised for being quiet and tranquil, though some reviews mentioned distance from the center.
Room Quality
8.07
Rooms were spacious but had issues with temperature and lighting, impacting overall satisfaction.
Amenities
8.3
Facilities mentioned positively, yet internet and TV connectivity were noted as lacking.
Value for Money
8.16
Some guests felt the cost was too high relative to certain amenities, like parking fees.
Food and Beverage
8.41
Breakfast and dining staff received good comments, though limited dinner options were noted.
Overall Experience
8.28
Overall, a generally positive experience but with some complaints about specific elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:58

Property Description

Modern and Convenient Accommodation
Hotel Ciudad De Ponferrada offers a comfortable stay in Ponferrada’s La Rosaleda area, boasting the tallest skyscraper in Castilla y León. The air-conditioned rooms provide stunning exterior views, modern amenities, and accessibility features, ensuring a pleasant experience for all guests.

Diverse Dining and Event Spaces
Guests can enjoy a variety of dining options at the hotel's cafeteria and restaurant, while the spacious gardens and function rooms cater to both leisure and business needs. Whether for a casual meal or a special event, Hotel Ciudad De Ponferrada has the perfect setting.

Prime Location for Business and Leisure
Conveniently located in a modern area of Ponferrada, the hotel offers easy access to the A-6 Motorway, making it an ideal choice for travelers seeking a blend of comfort and accessibility.

Book your stay at Hotel Ciudad De Ponferrada for a memorable experience in Ponferrada!

Important information:

Please note all reservations for 31 December include a free bottle of cava.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LEN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 1380 reviews
Cleanliness: 8.01
Service: 8.68
Location: 8.52
Room Quality: 8.07
Amenities: 8.3
Value for Money: 8.16
Food and Beverage: 8.41
Overall Experience: 8.28
S
Serrano • solo_traveller • es
9
2026-05-16 • via Nuitee
P
Pili • extended_group • es
9
Pros:

Tranquilo y fácil de aparcar

Cons:

Como en tierra de nadie

2026-05-15 • via Nuitee
I
Isma • solo_traveller • es
7
2026-05-12 • via Nuitee
C
Carmen • solo_traveller • es
1
No me pude quedar a dormir hice el check in y al quererme duchar al llegar no había agua. Avería y no me avisaron con la
Pros:

Nada

Cons:

Todo

2026-05-11 • via Nuitee
M
Michael • family_with_children • au
10
Pros:

excellent

2026-05-10 • via Nuitee
M
Miguel Angel • couple • es
10
2026-05-09 • via Nuitee
R
Ruben • couple • es
8
Pros:

El desayuno y amplitud de las habitaciones.

Cons:

Las almohadas que eran muy bajas

2026-05-03 • via Nuitee
C
Consuelo • solo_traveller • es
8
Pros:

La amabilidad del personal

Cons:

Hacía mucho calor en la habitación, no pudimos conectar el aire

2026-05-02 • via Nuitee
D
Delia • solo_traveller • es
10
2026-04-29 • via Nuitee
R
Rafael • solo_traveller • es
10
Gracias!
Pros:

El trato del personal, la recepcionista que esta embarazada super amable, disculpen por nombrar lo del embarazo para referirme a ella, no recuerdo su nombre. Muchas gracias por tu atendimiento y amabilidad, un 10. Las habitaciones muy comodas, buenos colchones porlotanto camas muy comodas, baño con todo lo necesario, champu, gel de ducha...etc. Secador de pelo.

Cons:

Me gusto todo realmente, si acaso...por nuestro caso, estaria bien alguna maquina de vending para comprar agua o refrescos o algo para picar. O una de cafe, salimos temprano al dejar el hotel y pregunte si habia algo para tomar un cafe y no hay. Una maquina de cafe estaria de lujo...pero lo dicho, es una idea sin mas. El hotel es perfecto. Ahh, la tv de la habitacion si fuese smart tv estaria mejor para poder usar youtube, netflix etc...

2026-04-27 • via Nuitee
• couple • es
8
2026-04-26 • via Nuitee
A
Aitor • solo_traveller • es
1
2026-04-26 • via Nuitee
O
Olego Felix • couple • es
10
2026-04-26 • via Nuitee
C
Carlos • couple • es
3
Un 4* que no nos informó con antelación ni dio ninguna solución.
Pros:

La habitación

Cons:

Una avería no nos permitió ducharnos con agua caliente.

2026-04-25 • via Nuitee
S
Senén • couple • es
7
Cumplió lo esperado
Pros:

Si

Cons:

Trato demasiado impersonal

2026-04-25 • via Nuitee
L
Loureiro • solo_traveller • es
10
HOTEL MUY RECOMENDABLE
Pros:

BUEN HOTEL Y PERSONAL EXCELENTE
CALIDAD PRECIO MUY BUENA

Cons:

NADA

2026-04-23 • via Nuitee
E
Enrique • extended_group • es
7
Precio elevado por prestaciones recibidas
Pros:

Personal

Cons:

-Precio elevado por la calidad ofrecida
-Toallas baño que necesitan remplazo
-Parking si señalización y muy caro 15€ noche (mismo coste que aeropuerto)
-No funcionaba el aire acondicionado

2026-04-22 • via Nuitee
S
SABELA • solo_traveller • es
10
2026-04-20 • via Nuitee
A
Adelino • solo_traveller • es
7
Bien
Pros:

El edificio ….

Cons:

Ruido por el aire acondicionado en la habitación

2026-04-20 • via Nuitee
I
Iván • solo_traveller • es
9
2026-04-18 • via Nuitee