Aruma Suites

Hotels
5.5 (155 reviews)
AVENIDA 10 NORTE mza 4 lote 102 s/n(20.627557, -87.072499) , Playa del Carmen , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Airport shuttle
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Review Highlights

Pros:
Good location
Friendly staff / excellent trato
Clean room (some reports)
Comfortable beds
Rooftop pool
Cons:
Poor / spoiled breakfast
No hot water in shower
Malfunctioning room lighting
Room odor / humidity
Hard pillows
Pool water contamination / brown stains
Inconsistent cleanliness

Categories

Cleanliness
4
Several guests mentioned odors (humidity) and that cleanliness was not perfect; some reports indicate inconsistent housekeeping.
Service
8
Multiple comments praise staff attentiveness and friendliness ("un trato excelente", helpful hotel staff), indicating strong service.
Location
8
Location is repeatedly described as very good/great across reviews and is a clear positive.
Room Quality
4.5
Guests reported issues such as no hot water, malfunctioning lighting, hard pillows and occasional room odor—room quality is below expectation.
Amenities
5
Rooftop pool is a plus, but there is a serious report of pool water causing brown stains on guests, making amenities mixed.
Value for Money
5.5
Standard quality for this hotel tier.
Food and Beverage
3
Breakfast described as very poor and some food reported spoiled—food & beverage is a clear weak point.
Overall Experience
6
Mixed overall: excellent staff and location but notable problems with breakfast, some room facilities and pool issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:46

Property Description

Modern Accommodations with Free WiFi
Aruma Hotel, conveniently located in Playa del Carmen, offers comfortable rooms with free WiFi, making it easy for guests to stay connected. The property's proximity to key landmarks like ADO International Bus Station and Playa del Carmen Maritime Terminal ensures convenience for travelers.

Convenient Location and Nearby Attractions
Situated just steps away from Disabled-friendly beach and Kool Beach Club, Aruma Hotel is the perfect choice for beach lovers. Additionally, being close to Church of Guadalupe and Plaza Quinta Alegria allows guests to explore the local culture and shopping scene effortlessly.

Exceptional Service and 24-Hour Assistance
With a dedicated 24-hour front desk, guests can rely on the attentive staff at Aruma Hotel for any assistance they may need throughout their stay. Whether it's recommendations for nearby attractions or resolving queries promptly, the staff is always ready to help.

Ready to experience comfort and convenience at Aruma Hotel? Book your stay now for a memorable trip to Playa del Carmen.

Important information:

Please note that the check-in and key pick-up process is at Hotel Hacienda Maria Bonita at 10 Av Norte 215 Playa del Carmen, located in front of Hotel Aruma.

Please note that the hotel does not have a receptionPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

5.5
Based on 155 reviews
Cleanliness: 4
Service: 8
Location: 8
Room Quality: 4.5
Amenities: 5
Value for Money: 5.5
Food and Beverage: 3
Overall Experience: 6
I
IRVING JOSSIMAR • couple • mx
10
2026-07-23 • via Nuitee
S
Sergio • solo_traveller • es
6
Pros:

Good location

Cons:

Breakfast was very poor and some of the food was spoiled. On top of that, there was no hot water in the shower and the lighting in the room was malfunctioning.

2026-07-22 • via Nuitee
G
Gabriel • solo_traveller • ar
8
Pros:

Atención del personal y la ubicación

Cons:

Desayuno escueto

2026-07-16 • via Nuitee
J
Janina • solo_traveller • nl
8
Great location.
Pros:

Nice location.

Cons:

Smell in the room

2026-07-16 • via Nuitee
M
Maria Manuela • solo_traveller • co
6
Pros:

La ubicación

Cons:

Que huele a humedad y la limpieza no es 10/10

2026-07-15 • via Nuitee
F
Farina • solo_traveller • ar
10
Pros:

El trato y la limpieza

Cons:

Las almohadas muy duras

2026-07-13 • via Nuitee
E
Esperanza Glez • solo_traveller • mx
6
2026-07-12 • via Nuitee
S
Sanne • couple • nl
8
Pros:

Really comfortable beds, nice location

Cons:

There was something in the poolwater that left brown stains all over our bodies.

2026-07-06 • via Nuitee
G
Gabriela • solo_traveller • mx
10
Excelente!
Pros:

Un trato excelente, muy buena ubicación y sobre todo muy agradable lugar

Cons:

Ningún inconveniente

2026-07-05 • via Nuitee
נועה • extended_group • il
10
2026-07-03 • via Nuitee
J
Jan • couple • pl
10
Clean, very good location, give
Pros:

The room was clean, the location is perfect and the rooftop pool is nice. It was the second day at work for the hotel boy and he was doing awesome job! Personal was very friendly and helpful

2026-06-29 • via Nuitee
I
Idelfonso • solo_traveller • mx
10
2026-06-26 • via Nuitee
I
IRVING JOSSIMAR • couple • mx
10
2026-06-23 • via Nuitee
R
RENE ANTONIO RUANOVA
10
Pros:

habitación limpia, hotel seguro buen servicio

2025-09-02 • via Nuitee
H
Hugo • partner
10
Pros:

Me gustó,volvería !!

2025-08-12 • via Nuitee
R
RENE ANTONIO RUANOVA
10
Pros:

Un hotel bien ubicado en playa del carmen,de fácil acceso,seguro y buen servicio

2025-08-03 • via Nuitee
A
Arturo • friends
10
Pros:

Muy buena Atención

2025-08-03 • via Nuitee
L
Luz del Carmen • partner
8
Pros:

La atención es regular.
Sin embargo deben actualizar la información que te envían cuando reservas.
Te indican que debes ir a otro hotel por las llaves.

2025-07-31 • via Nuitee
Y
Yampier
10
Pros:

Ok

2025-07-11 • via Nuitee
E
Evelyn
8
Pros:

Un poco de olor a humedad

2025-06-29 • via Nuitee