Aruma Suites

Hotels
5.5 (159 reviews)
AVENIDA 10 NORTE mza 4 lote 102 s/n(20.627557, -87.072499) , Playa del Carmen , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Airport shuttle
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Review Highlights

Pros:
Good location
Friendly staff / excellent trato
Clean room (some reports)
Comfortable beds
Rooftop pool
Cons:
Poor / spoiled breakfast
No hot water in shower
Malfunctioning room lighting
Room odor / humidity
Hard pillows
Pool water contamination / brown stains
Inconsistent cleanliness

Categories

Cleanliness
4
Several guests mentioned odors (humidity) and that cleanliness was not perfect; some reports indicate inconsistent housekeeping.
Service
8
Multiple comments praise staff attentiveness and friendliness ("un trato excelente", helpful hotel staff), indicating strong service.
Location
8
Location is repeatedly described as very good/great across reviews and is a clear positive.
Room Quality
4.5
Guests reported issues such as no hot water, malfunctioning lighting, hard pillows and occasional room odor—room quality is below expectation.
Amenities
5
Rooftop pool is a plus, but there is a serious report of pool water causing brown stains on guests, making amenities mixed.
Value for Money
5.5
Standard quality for this hotel tier.
Food and Beverage
3
Breakfast described as very poor and some food reported spoiled—food & beverage is a clear weak point.
Overall Experience
6
Mixed overall: excellent staff and location but notable problems with breakfast, some room facilities and pool issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:46

Property Description

Modern Accommodations with Free WiFi
Aruma Hotel, conveniently located in Playa del Carmen, offers comfortable rooms with free WiFi, making it easy for guests to stay connected. The property's proximity to key landmarks like ADO International Bus Station and Playa del Carmen Maritime Terminal ensures convenience for travelers.

Convenient Location and Nearby Attractions
Situated just steps away from Disabled-friendly beach and Kool Beach Club, Aruma Hotel is the perfect choice for beach lovers. Additionally, being close to Church of Guadalupe and Plaza Quinta Alegria allows guests to explore the local culture and shopping scene effortlessly.

Exceptional Service and 24-Hour Assistance
With a dedicated 24-hour front desk, guests can rely on the attentive staff at Aruma Hotel for any assistance they may need throughout their stay. Whether it's recommendations for nearby attractions or resolving queries promptly, the staff is always ready to help.

Ready to experience comfort and convenience at Aruma Hotel? Book your stay now for a memorable trip to Playa del Carmen.

Important information:

Please note that the check-in and key pick-up process is at Hotel Hacienda Maria Bonita at 10 Av Norte 215 Playa del Carmen, located in front of Hotel Aruma.

Please note that the hotel does not have a receptionPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location