The Westin Santa Fe, Mexico City

Hotels
•
Westin
8.9 (209 reviews)
Javier Barros Sierra 540 , Mexico City , mx

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent dining options
Cons:
Room maintenance issues
Inconsistent service at front desk

Categories

Cleanliness
8.18
Several complaints about the room's state and maintenance issues.
Service
9.15
General positive sentiment, though there are significant concerns about front desk attitude.
Location
9.69
Positive remarks on the location being excellent.
Room Quality
7.64
Rooms show signs of age and wear, contributing to a negative impression.
Amenities
8.67
Amenities like the breakfast and spa receive praise, but some items were missing.
Value for Money
8.63
Mixed feelings, particularly concerning costs versus received services.
Food and Beverage
9.68
Positive feedback on breakfast and overall dining experience.
Overall Experience
9.55
Despite several issues, the stay was overall enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:51

Property Description

Luxurious Accommodation with Stunning Views
Experience the modern elegance of The Westin Santa Fe, Mexico City, located in the bustling business district. Enjoy breathtaking city or valley views from our stylish rooms equipped with top-notch amenities including flat-screen TVs and marble bathrooms.

Gourmet Dining and Relaxation
Indulge in farm-to-table cuisine at Market Kitchen Restaurant, offering various dining experiences. Unwind at the spa, stay active at the gym, or take a refreshing dip in the indoor pool.

Convenience and Accessibility
With proximity to the BBVA Bancomer Convention Centre and Centro Santa Fe shopping hub, our hotel provides the perfect blend of business and leisure. Book now for an unforgettable stay in Mexico City.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Children up to 11 years of age stay free of charge.

Children over 12 years old pay extra charge. Please contact the property for more information.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 8 per day.

Location

Guest Reviews

8.9
Based on 209 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.69
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 9.68
Overall Experience: 9.55
S
Sebastián • solo_traveller • cl
9
2026-02-09 • via Nuitee
E
Esteban • couple • co
10
2026-01-23 • via Nuitee
V
Victor • couple • mx
10
Agradable
Pros:

Excelente

2026-01-19 • via Nuitee
F
FACUNDO EMMANUEL • extended_group • ar
10
Impecable.
Pros:

El servicio del equipo de atención. En todo momento, fueron muy amables.

2026-01-19 • via Nuitee
M
Mendez • family_with_children • mx
1
2026-01-12 • via Nuitee
A
Abdon • family_with_children • mx
10
2026-01-05 • via Nuitee
D
Diego • couple • mx
10
2025-12-31 • via Nuitee
M
María • couple • mx
9
2025-12-25 • via Nuitee
G
Gerardo • family_with_children • mx
10
2025-12-22 • via Nuitee
T
Torres España • couple • mx
9
Pros:

The bedroom

Cons:

Spa facilities

2025-12-18 • via Nuitee
• family_with_children • mx
10
2025-12-13 • via Nuitee
M
Mohamed • solo_traveller • de
10
2025-12-09 • via Nuitee
C
Carlos • family_with_children • mx
9
2025-12-03 • via Nuitee
R
Rodriguez • family_with_children • gt
6
Muy caro para lo q recibi
Pros:

La comida no esta mal

Cons:

No servia el aire acondicionado a pesar de que dijeron q lo iban a arreglar. No servia la refri y la cambiaron dos veces no enfriaba bien

2025-11-21 • via Nuitee
C
Carlos • family_with_children • mx
9
Pros:

Las instalaciones, habitaciones modernas y limpias cama muy cómoda, personal atento y amable, excelente ubicación

Cons:

No había plancha, no funcionaba caja de seguridad, no ponen crema corporal ni pastas, no había líquido gel en regadera y no pusieron mas jabón, el bufete aunque bueno esta limitado, detalles que si s e corrigen le da el 10 ala hotel

2025-11-04 • via Nuitee
X
Xiangyu • family_with_children • cn
9
2025-11-03 • via Nuitee
J
Jose Luis • couple • mx
9
2025-10-29 • via Nuitee
A
Arq. Wilfrido • couple • mx
10
2025-10-28 • via Nuitee
R
Ricardo • solo_traveller • br
10
2025-10-26 • via Nuitee
N
NorthStar791337 • Family
4
What a mistake I did booking there
Pros:

Was there 15 years ago when they just opened.
What a contrast now!
From a very unfriendly front desk that on check in told me “we just upgrade platinum bonvoy members” and that’s the policy of this hotel !!!!
Took out my bonvoy gold app showed him about upgrades , etc and he called the manager at that time who said we are 100% booked.
Wow told her I can bet you you are not ; opened the bonvoy app and saw that I could reserve an improved room ! She couldn’t care less.
Was given a room that literally you could see the 15 years has gone by .
Furnishings scratched, to say the least.
Was there for 4 nights one day I left the room by 6 am, came back at 3 pm and room was not done !!! Incredible.
The attitude of most of the front desk as well as few other people is like we don’t care about you.
One morning I went down at 5 am for coffee and the rude person on the front desk told me “ coffee comes at 6 am” which I replied is my third day here and always that I come down by 5 am coffee is ready. To tell you the truth couldn’t care less.
I was never called by my last name or told what amenities I had been a bonvoy gold member .
Definitely I would not go back.
I wouldn’t recommend to anyone.
They need an attitude change, the friendly welcoming Mexican hospitality is gone at that property.

2025-10-20 • via Tripadvisor