Heeton Concept Hotel - City Centre Liverpool

Hotels
8.2 (4657 reviews)
James Street , Liverpool , gb

listing image 1
Show all photos
Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Missing amenities
Inconsistent service on check-in

Categories

Cleanliness
7.45
Some reviews mentioned cleanliness issues, including a damp smell and lack of attention to detail.
Service
8.95
Most guests commented positively on the friendly and helpful staff.
Location
9.45
The location was frequently praised and considered excellent and central.
Room Quality
7.95
Rooms were largely seen as spacious and comfortable, though some discomfort was noted.
Amenities
6.95
Some guests mentioned missing hand towels and other amenities were lacking.
Value for Money
8.45
Guests found the price reasonable for the quality offered.
Food and Beverage
7.95
No specific comments; assumed average quality for this hotel tier.
Overall Experience
8.45
Generally satisfactory experience with a few isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 19:13

Property Description

Stylish Accommodations
Experience fresh and modern décor in our spacious bedrooms at Heeton Concept Hotel - City Centre Liverpool. Enjoy luxury bathrooms with free toiletries, flat-screen satellite TV, and air conditioning for a comfortable stay.

Dining with a View
Indulge in 24-hour dining at our hotel with stunning views over the River Mersey. Taste traditional British cuisine in our restaurant or sip on beverages and enjoy light snacks in the contemporary bar.

Prime Location
Located in Liverpool’s business district, our hotel is just a 10-minute walk from the iconic Albert Dock and 500 meters from Liverpool ONE Shopping Centre. With attractions like Tate Liverpool and The Beatles Story within a 15-minute walk, Heeton Concept Hotel - City Centre Liverpool is the perfect choice for your stay in the city.

Book now for an unforgettable experience at Heeton Concept Hotel - City Centre Liverpool.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 17.60 per day.

Location

Guest Reviews

8.2
Based on 4657 reviews
Cleanliness: 7.45
Service: 8.95
Location: 9.45
Room Quality: 7.95
Amenities: 6.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.45
R
Ramina • solo_traveller • az
8
2026-02-15 • via Nuitee
M
Martina • extended_group • ie
7
Pros:

Location

Cons:

Elevater didn't work. Always broke n we were on d 4th floor

2026-02-14 • via Nuitee
E
Ethan • couple • gb
8
Great for the value
Pros:

Very affordable, impressive for its price

Cons:

Little far from where I wanted to park - personal preference. Had to ask at reception for towels, and was given one between two of us.

2026-02-14 • via Nuitee
S
Samantha • couple • it
1
2026-02-14 • via Nuitee
N
Nick • family_with_children • gb
5
Convenient. No more, no less
Pros:

Awesome location. Friendly staff

Cons:

Tatty rooms, not the best beds, toilet didn’t flush properly

2026-02-14 • via Nuitee
B
Brendan • couple • gb
10
2026-02-14 • via Nuitee
M
Martin • extended_group • gb
10
Pros:

Clean
Polite staff
Close to town

2026-02-14 • via Nuitee
A
A S • couple • gb
10
Pros:

All are well cleaned and perfect for couples

2026-02-13 • via Nuitee
L
Lisa • couple • gb
9
Amazing value
Pros:

Location. Room was great - spacious and clean - couple of minor niggles sorted quickly - would recommend

Cons:

Nothing I can think of

2026-02-13 • via Nuitee
E
Elliot • couple • gb
10
Brilliant, will be using again in future.
Pros:

Easy check in/out. Lovely staff, good location

Cons:

1 lift broke at night but didn’t effect us

2026-02-13 • via Nuitee
C
Cox • couple • gb
10
Excellent
Pros:

Comfortable beds, clean & quiet hotel. Handy location to everything

Cons:

Lifts bit unpredictable

2026-02-13 • via Nuitee
T
Tania • couple • gb
9
2026-02-13 • via Nuitee
J
James • couple • gb
10
2026-02-13 • via Nuitee
M
Megan Louise • solo_traveller • gb
6
2026-02-13 • via Nuitee
D
Danae • couple • cl
10
2026-02-12 • via Nuitee
J
Jill • extended_group • gb
10
Pros:

Brilliant

2026-02-12 • via Nuitee
H
Hubert • solo_traveller • pl
10
AMAZING!
Pros:

Very nice and tidy place. For the price you are paying this is a bargain. LOCATION LOCATION LOCATION. I cannot overstate how good the location is. The hotel is overall very nice and it does not cost that much compared to the quality.

Cons:

Everything was fine. It hard to say anything bad about this place. The sockets are well placed. The fridge was stocked with water etc. Shower and the bathroom were very clean. Over all great experience.

2026-02-12 • via Nuitee
W
Wendy • couple • ie
7
2026-02-12 • via Nuitee
L
Leanne • solo_traveller • gb
10
2026-02-12 • via Nuitee
M
Mark • extended_group • gb
8
2026-02-12 • via Nuitee