The Grand Imperial - Heritage Hotel

Hotels
8.1 (1873 reviews)
M.G. Road Opp DM's Bungalow , Agra , in

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Cons:
Cleanliness issues
Overpriced for the service offered

Categories

Cleanliness
7.35
Several reviews mentioned issues with cleanliness and maintenance.
Service
8.85
Staff were described as helpful and attentive in multiple reviews.
Location
8.85
Guests appreciated the location of the hotel, highlighting its favorable setting.
Room Quality
7.85
Negative comments regarding room size and quality were made.
Amenities
8.35
Amenities mentioned included dining options and general hotel facilities.
Value for Money
6.85
Multiple reviews indicated that the experience did not match the cost.
Food and Beverage
8.35
Dining options received positive feedback for quality.
Overall Experience
8.35
General enjoyment noted, though several specific issues were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:26

Property Description

Luxurious Heritage Accommodation
Experience the charm of medieval Agra at Grand Imperial, where luxury meets history. The elegant suites, adorned with rich colors, antique furniture, and modern amenities, offer a truly regal stay.

Diverse Dining Options
Indulge in a culinary journey at our charming restaurant, serving complimentary breakfast and a mix of traditional Indian, Chinese, and continental dishes. Delight your taste buds while soaking in the ambiance of this historic setting.

Relaxation and Business in One Place
Unwind with a dip in the swimming pool or a pampering session at the health club and spa. With quality conference facilities, Grand Imperial caters to both leisure and business needs seamlessly.

Book now for an unforgettable stay at Grand Imperial, where luxury and heritage blend seamlessly.

Important information:

Local IDs are accepted and non married couple are allowed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for Rs. 1,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1873 reviews
Cleanliness: 7.35
Service: 8.85
Location: 8.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 6.85
Food and Beverage: 8.35
Overall Experience: 8.35
B
Bea • extended_group • es
8
muy bonito
Pros:

Era un sitio precioso, la zona de la piscina y el jardín nos encantó

Cons:

todo nos gustó

2026-07-25 • via Nuitee
D
Dinesh Kant • extended_group • in
1
Self service type property even though there are waiters which are of no meaning. You have to call trice for room servic
Pros:

Ambience

Cons:

Rooms are not so big. Not value for money. There are N number of much better choices in this rates.

2026-07-23 • via Nuitee
F
Frédéric • extended_group • fr
9
Pros:

L’accueil du personnel, la piscine et le style de l’hôtel

2026-07-23 • via Nuitee
A
Anang • extended_group • ca
10
2026-07-22 • via Nuitee
R
René • family_with_children • cz
9
Pros:

Venkovní bazén byl super.

2026-07-21 • via Nuitee
H
Harman • solo_traveller • in
10
Pros:

Everything

2026-07-20 • via Nuitee
R
Rachael • couple • gb
7
We enjoyed our stay and I would recommend it to friends.
Pros:

The staff were friendly and helpful. The hotels tuk tuk driver (Ali) was very friendly and helpful as was the young man who checked us in.

Cons:

The pool needs some care and attention and so could the terrace. The breakfast was fine but a greater selection of fruit would have been better.

It is clear that the hotel was once beautiful and could be again with a little tlc.

2026-07-18 • via Nuitee
R
Rajaram • family_with_children • in
1
Very bad experience
Pros:

Nothing

Cons:

Not a single thing in this hotel that you like. I see rats playground in the kitchen. Food is unhygienic

2026-07-14 • via Nuitee
G
Götz • solo_traveller • ch
6
2026-07-14 • via Nuitee
T
thomas • couple • es
9
2026-07-13 • via Nuitee
B
Bianca • couple • de
7
2026-07-12 • via Nuitee
J
Justin • family_with_children • us
5
Pros:

We were in two adjacent rooms, which were adequate for the purpose. Hotel has a decent swimming pool, which was a key selling point given the hot weather. Hotel is relatively close to AGRA CANTT (AGC) train station. Breakfast buffet was good, but overpriced (we felt).

2026-07-12 • via Nuitee
N
Neha • family_with_children • us
10
It was a memorable stay at a historic hotel.
Pros:

It’s history and its upkeep

Cons:

Nothing

2026-07-11 • via Nuitee
A
Andrea • solo_traveller • it
9
2026-07-11 • via Nuitee
E
ELSAMARIE • extended_group • in
8
Reasonable place to stay in Agra with a bit of history
Pros:

The rooms were very good.

2026-07-08 • via Nuitee
R
Robbert-Jan • solo_traveller • nl
6
Comfortable hotel but greedy reception staff
Pros:

Comfortable hotel, nice classic building, spacious room, clean, good bed and shower. Nice swimming pool

Cons:

Unfortunately a 20% tax was charged on top of the final Booking.com amount, reception staff told me that was policy, but was nowhere mentioned on booking.com confirmation. Also taxi service is overcharged, a small car for 1100 idr one way to Taj Mahal for sunrise (I end up booking an Uber taxi for just 150 idr, same time).
To conclude: very nice hotel but reception staff should not be so greedy

2026-07-08 • via Nuitee
M
Matthew • couple • gb
8
2026-07-08 • via Nuitee
F
Firoz • family_with_children • ae
8
2026-07-07 • via Nuitee
N
nanda • extended_group • nl
9
2026-07-07 • via Nuitee
S
Sonia • solo_traveller • in
4
Pros:

Room was good the was rooms are named will give u a prince kind of feeling

Cons:

Our experience during the stay was extremely disappointing and far below expectations.

Room service was unacceptably slow, and housekeeping response times were equally poor. Despite staying in one of your highest-priced rooms, the level of service we received was no better than that of an ordinary room.

The most upsetting part of the experience was the complete lack of coordination between the front office and the restaurant staff regarding our breakfast inclusion. Our booking clearly included breakfast, yet we were stopped at the restaurant by a lady and a staff member and told that our breakfast was “not paid.”

This situation was embarrassing and highly unprofessional. If there was any confusion internally, it should have been resolved by your staff before approaching guests. It is not acceptable to stop guests in front of others because of your team’s lack of communication. Even if breakfast had genuinely not been included, we were fully capable of paying for it — but the manner in which this was handled showed a complete lack of courtesy and hospitality.

For a property charging premium prices, we expected professionalism, coordination, and respectful treatment of guests. Unfortunately, our experience reflected poor management and inadequate service standards.

2026-07-05 • via Nuitee