Ohana Phnom Penh Palace Hotel

Hotels
8.4 (3569 reviews)
#4&6, Street 148, Sangkat Phsar Kandal I , Phnom Penh , kh

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice pool
Cons:
Cleanliness issues
Tired rooms
Breakfast quality variations

Categories

Cleanliness
7.75
Several comments mentioned cleanliness issues, particularly in common areas and room details.
Service
9.05
Overall positive feedback regarding friendly and helpful staff, although a few negative remarks were made about the receptionist.
Location
9.25
Numerous reviews praised the great location, ideal for exploring the city.
Room Quality
7.75
Rooms were described as tired and in need of refurbishment.
Amenities
8.75
The pool and rooftop features received compliments, while some amenities were noted as outdated.
Value for Money
8.25
Perceived as reasonably priced for the services provided.
Food and Beverage
7.75
Mixed reviews on the breakfast quality, with some positive feedback about dinner on the rooftop.
Overall Experience
8.65
General satisfaction with the stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:27

Property Description

Luxurious Accommodation in the Heart of Phnom Penh

Rooftop Oasis with Breathtaking Views

Indulge in relaxation at our 2 outdoor spa swimming pools while enjoying panoramic views of the city, Tonlé Sap Lake, and Mekong Rivers from our rooftop restaurant and bar.

Convenient Location and Exceptional Service

Explore nearby attractions like the Royal Palace and National Museum, with airport transfer services for your convenience. Our 24-hour front desk is always ready to assist with any arrangements you may need.

Delightful Dining Experience

Savor a blend of Cambodian and Western cuisine at our restaurant overlooking the Mekong River, or unwind at the poolside bar with a refreshing cocktail. Room service is also available for a cozy night in.

Book your stay at Ohana Phnom Penh Palace Hotel for an unforgettable experience in Phnom Penh!

Important information:

Please note that the request of rooms with a bathtub will be subject to room availability upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNH

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 3 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3569 reviews
Cleanliness: 7.75
Service: 9.05
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.65
L
Lorenzo T • solo_traveller • it
7
Soggiorno a Phnom Phen
Pros:

Piscina e assistenza al cliente.

Cons:

Rumori assordanti dovuti alla costruzione di un edificio adiacente, siamo comunque stati avvisati prima del soggiorno.

2026-05-09 • via Nuitee
S
Stewart • solo_traveller • au
9
Pros:

Good locale, nice breakfast, right on Walk Street which is not like Pattaya- its food and street vendors, music and lots of fun.

Cons:

Construction nearby, there is a lot all over Phnom Penh , so its just part of the city at this time.

2026-05-07 • via Nuitee
A
Andrew • family_with_children • us
9
Great stay as always. Ive been a loyal customer 8 years.Your staff especially the doorman are great
Pros:

Yes but maybe more hashbrown breakfast style potatoes . Smaller cut potatoes go good with everything for westerners. Ketchup and Salsa always a big plus. Westerners love potatoes with butter and ketchup.

Cons:

ATM didn't work. Maybe better money exchange for westerners. We like to feel safe using atm and money exchange at hotel.

2026-05-06 • via Nuitee
M
Marcel • solo_traveller • ch
9
2026-05-05 • via Nuitee
S
Siv Pav • extended_group • fr
10
Rapport-qualité et confortable
Pros:

L’emplacement juste à coter du walking street,la vue du jacuzzi sur le toit.

2026-05-04 • via Nuitee
E
Edge • solo_traveller • au
8
Nice hotel and location
Pros:

Location and facilities were very good.

Cons:

Our air-conditioning was very loud but was repaired after we made staff aware. There was no curtain on the shower which allowed water to spray onto the floor. Breakfast was substantial but unusual combinations for us but understand that the majority of customers would like what was available.

2026-05-04 • via Nuitee
L
Le Gall • solo_traveller • fr
9
Pros:

Bien place, proche marche, riviere et palais royal. Vu sur pagode meme au 1er etage (plus pour longtemp car construction d un batiment). Superbe piscine raffraichssante et surberbe vue sur rooftop, (et jacuzzi)

Cons:

Ce n est pas la faute de l hotel mais, il y a un batiment en construction juste en face de ma fenetre (au 1er etage). La vue sur la pagode sera probablement cache par la suite).

2026-05-03 • via Nuitee
R
Richard • couple • us
8
Very nice hotel with a good location. A lot of construing on around the hotel. I suggest picking a balcony room. They
Pros:

Hotel has a great location

Cons:

I have stayed here many times over the past seven years, this is the first time that the breakfast wasn’t as great as it was before. Hot dishes were limited and not too tasty.

2026-05-02 • via Nuitee
T
Timothy • couple • gb
10
2026-05-02 • via Nuitee
S
Sophie • couple • gb
10
Fantastic stay, fabulous staff!!
Pros:

Authentically friendly, incredibly helpful staff, brilliantly clean also.

The pool is a fantastic size, I could have a lane proper swim in the sunshine. The gym was well equipped for my partner.

Location is fantastic, right in town near the river and next to the bustling market also.

Did I mention the staff?!? The lady on the desk during our stay, Chiang Mai, went above and beyond her job I’m sure, she was absolutely fantastic! Thank you :)

Cons:

The breakfast did let the hotel down sadly, as we weren’t told you could order eggs and bacon when we arrived although my partner did ask! I enjoyed the fresh fruit however, the baked beans were freezing cold and the local food selection was quite poor for the price.

2026-04-30 • via Nuitee
K
Kelly • extended_group • gb
10
2026-04-30 • via Nuitee
S
Stamen • couple • bg
8
Pros:

Местоположението и цената

Cons:

Закуската може да се подобри, но за цената си е задоволителна . Матрака на леглото беше прекалено твърд за моя вкус, но това са дребни забележки .

2026-04-28 • via Nuitee
A
ALEXANDER • couple • fr
10
2026-04-27 • via Nuitee
M
Morag • couple • ie
2
Very noisy, no sleep, unfriendly staff, poor breakfast.
Cons:

We received an email saying that there would be construction work nearby, in fact we were in the middle of a construction site and we were given a room overlooking it despite there being empty rooms on the other side of the hotel - they moved us after the second night. The work started early and continued til late and it was awful. The hotel couldn't do anything about the noise but they could have been more considerate of a four night stay and put us away from the noise and they could have been nicer about our request to move. Overall the staff were not friendly or pleasant. The breakfast was limited and poor quality and they charged us on check out for a bottle of water that we drank from the mini fridge in place of the bottle provided when even the tuk tuk drivers gave out water for free! - very petty and mean!

2026-04-26 • via Nuitee
K
Karlina Angelina • solo_traveller • id
1
Cons:

Have many cockroach in room

2026-04-26 • via Nuitee
P
Philippe • extended_group • fr
9
Bel hôtel très bien situé
Pros:

L emplacement, le petit déjeuner, l amabilité du personnel

Cons:

Ras

2026-04-26 • via Nuitee
F
Finn • solo_traveller • dk
8
Skønt opholdsted til særdeles favorabel pris
Pros:

Fin lokation, stort værelse, dejlig tagrestauration med skøn udsigt, god menu og glimrende morgenmad

2026-04-25 • via Nuitee
S
salomon • extended_group • il
9
מלון מצויין וממוקם במקום מרכזי 5 דקות מהטיילת ולייד ארמון המלך
Pros:

ארוחה טובה מאוד חדר אוכל צופה לנהר

2026-04-25 • via Nuitee
C
Christophe • couple • kh
8
Très bien
Pros:

Très bien , comme d habitude

Cons:

L emplacement, les chambres

2026-04-25 • via Nuitee
P
Philip • couple • kh
6
Denied a 1pm check out. Not happy
2026-04-24 • via Nuitee