WelcomHeritage Mandir Palace

Hotels
8 (243 reviews)
Mandir Palace, Gandhi Chowk, Jaisalmer 345001, India , Jaisalmer , in

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Free
Children allowed

Facilities

Meeting rooms
Fireplace in lobby
Health club
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful palace ambience
Friendly and helpful staff
Historic location
Cons:
Cleanliness issues with pool
Some outdated room decor

Categories

Cleanliness
7
Reported issues with cleanliness, particularly with pool water quality.
Service
9
Staff is consistently described as friendly and helpful.
Location
8.5
Located in a historic area; generally positive remarks about the location.
Room Quality
8
Rooms are spacious and well maintained, although some mention dated decor.
Amenities
7.5
Some amenities such as the pool and Wi-Fi received mixed reviews.
Value for Money
7.5
Some feel the price is high for the offerings, but worth it for the luxury atmosphere.
Food and Beverage
8
Dining experiences are generally positive, though some issues with breakfast quality noted.
Overall Experience
8.5
Overall positive experience noted despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:11

Property Description

Nestled in the heart of Jaisalmer, WelcomHeritage Mandir Palace is your ideal retreat mere minutes from the iconic Jaisalmer Fort.

Luxurious Accommodation
Experience comfort and elegance in beautifully appointed rooms, ensuring a delightful stay. Enjoy conveniences like free WiFi, 24-hour front desk service, and room service, catering to your every need.

Exquisite Dining
Savor an array of culinary delights at our in-house restaurant, offering a delightful fusion of Chinese, Indian, and Asian cuisines that will tantalize your taste buds.

Unparalleled Amenities
Take a dip in our seasonal outdoor swimming pool, relax in the lush garden, or let your little ones play in our children's playground, ensuring fun for the whole family.

Don't miss this chance for an unforgettable stay—book your stay at WelcomHeritage Mandir Palace today!

Important information:

Spa is not operational at the property till 30 September 2023.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: JAI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People 6 years old and over stay for Rs. 2,350 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 243 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 8
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
T
Tom • couple • gb
5
Pros:

The building at Mandir Palace is beautiful and relatively clean, with a lot of character. One staff member who looked after us during breakfast, lunch, and dinner was exceptional and made us feel genuinely welcomed—he really stood out and enhanced our stay.

Cons:

The overall experience fell short in several areas. The WiFi connection was poor, the pool was not clean, and service in general was lacking. In the reception/communal area, the lights were not turned on, leaving us sitting in the dark for about an hour while waiting for our train, which was quite disappointing.

Additionally, the repeated calls and messages after we left asking us to leave a review left a negative final impression. The reception staff could benefit from better training to ensure guests feel more welcomed and attended to.

2026-04-30 • via Nuitee
R
roland • couple • fr
9
2026-04-18 • via Nuitee
R
rajib • couple • in
10
Pros:

Location, Hotel ambiance

Cons:

Breakfast , room TV connection and range of channels very limited .

2026-04-06 • via Nuitee
V
viviane • extended_group • fr
8
Cadre enchanteur des maharadjas
Pros:

Ancien palais de Maharadja, l’hôtel est situé au pied de la vieille ville de Jaisalmer

2026-03-16 • via Nuitee
O
olivier • extended_group • fr
9
2026-03-15 • via Nuitee
C
Chaula • extended_group • us
8
They could do way better with the beautiful property they have.
Pros:

staff was not at all trained to deal with guests. They did not tell us about the museum and food tables at dinner were dirty

2026-03-15 • via Nuitee
U
Umang • family_with_children • in
10
2026-03-03 • via Nuitee
A
AGNES • extended_group • fr
9
2026-03-03 • via Nuitee
R
RANGA RAO • couple • in
10
Experience Indian Hospitality and Royal treatment
Pros:

Everything around is completely mesmerizing and surreal experience of living in a palace

Cons:

We wish we stayed for two more days :)

2026-02-25 • via Nuitee
J
julie • family_with_children • sg
7
Very nice stay
Pros:

The palace and location are wonderful, the dinner is amazing

Cons:

The pool needs to be cleaned a bit more and maybe having fresh juices near the pool would be great

2026-02-22 • via Nuitee
W
Wanderer27744053879 • Couples
10
Enjoyable and comfortable short stay in Jaisalmer, within the old city.
Pros:

We truly enjoyed our short stay at Mandir Palace. Parbat Singh welcomed us in a polite and warm manner, and he was respectful throughout. The room was clean, spacious, and well furnished, including boutique quality toiletries. The restaurant food and refreshments were fresh, and the staff smart and informative. The hotel is also a former palace that has been turned into a museum which is easy and fun to visit and get a glimpse into the royal family lifestyle in the past.

2026-02-21 • via Tripadvisor
T
Tzipora • family_with_children • us
8
Great location
Pros:

Beautiful place, clean and high courtesy

Cons:

There were many stairs and the shower flow was very weak

2026-02-10 • via Nuitee
C
Curious25655023378 • Family
10
Amezing place I want visit now n again
Pros:

Our stay at Mandir Palace with my family was truly unforgettable. From the moment we arrived, we were immersed in the grandeur and magnificence of this beautiful heritage palace, which made us feel nothing less than royalty. The architecture, history, and regal ambiance are simply breathtaking.

The hospitality was exceptional. The entire staff was extremely warm, cooperative, and highly professional. A special thanks to Mr. Parbat Singh, whose dedication and personal care made our stay even more comfortable and memorable.

One of the most cherished moments of our visit was the honor of meeting members of the royal family — Maharaj Jitendra Singh Ji and Rajkumar Sivendra Singh Ji, the esteemed owners of the property. They were incredibly polite, courteous, and gracious, which added a truly special touch to our experience.

Mandir Palace is not just a place to stay; it is a royal journey into history, culture, and timeless elegance. We will always treasure these memories and would highly recommend this palace to anyone seeking a genuine royal heritage experience.

2026-02-04 • via Tripadvisor
M
Michael • family_with_children • us
8
Authentic and charming palace to feel like you're staying in India of yesteryear
Pros:

Loved staying in an authentic old palace. Beautiful architecture, comfortable, safe, friendly staff. It oozes charm, like stepping back in time. Cold in Jan, but the pool looks beautiful in warmer months. Nice location, out of the hustle of the fort but close enough to walk and enjoy the sights along the way. The staff were very helpful in helping me find a tuk tuk at 11pm to head to the train station.

Cons:

Nothing really. I'm sure some people might want more breakfast options like they find at a Marriot buffet but I found them fine...maybe a bit simple but fine with me. Good coffee, sample of Indian dishes, a few cereals and juices, fruit and toast. They're happy to make eggs however you like. The bathrooms are older, not modern and flashy with marble everywhere but that was also fine with me. They were clean, good hot water.

2026-01-29 • via Nuitee
A
Adrian • couple • be
10
A luxurious stay in an elegant palace.
Pros:

An historic hotel which is more like a palace. The rooms are elegant and the rooftop terrace is lovely, particularly for dinner.

Cons:

The price is relatively high, but worth it for the luxury surroundings.

2026-01-20 • via Nuitee
K
Kalpesh • family_with_children • in
10
It’s amazing filling to stay here
Pros:

Ambiance

Cons:

Na

2026-01-14 • via Nuitee
A
Arun • family_with_children • de
3
A disaster of a hotel choice that I made based on pictures, ratings, and ITC brand name.
Pros:

Practically there is nothing except that it looks good in a picture's background.

Cons:

The hotel is misrepresented on booking.com site. The photos look good but the real experience is completely opposite.
The breakfast: it is served in their 'restaurant'. There are 8-9 low value things that are offered as buffet. You have to ask for toasts, which takes time. No boiled eggs, no butter or jam.
The room: Imagine a palace room built ages ago that have been minimally modernized. I had golden suites, which they have 5 or 6 and each look different. The images on the site are from two rooms.
Facilities: The intercom didn't work for three days. The WiFi was terrible. The hot/cold shower adjustment took real skillset and god forbid if someone used the toilet or sink at the same time. My friends in their exclusive suites had to take cold showers for two days. The pool's water looked a bit fuzzy but it's winter. The mattresses were uncomfortable. The food is mediocre and overpriced.

2026-01-12 • via Nuitee
H
Hima • family_with_children • in
9
2026-01-05 • via Nuitee
J
Journey56000539569 • Family
10
This hotel defines hospitality
Pros:

What a great experience - staying at this property for some time!!! Great hospitality, great food, awesome facilities. A+ all the way around - right from check in to checkout. We stayed at the heritage rooms which was equivalent to staying in old royal haveli s. Remarkable experience.

2026-01-04 • via Tripadvisor
A
Anurag • family_with_children • in
10
It’s not a hotel it’s an actual palace.
Pros:

Palace is beautiful and staff is helpful

Cons:

Nothing

2026-01-04 • via Nuitee