Element by Marriott New York Times Square West

Hotels
•
Element by Westin
7.9 (10248 reviews)
311 West 39th Street , New York , US
+1 212-643-0770

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Decent breakfast
Cons:
Infrequent cleaning
Long elevator waits
Basic breakfast options

Categories

Cleanliness
6.61
The cleaning frequency was inadequate, with significant delays and dissatisfaction expressed.
Service
8.58
Staff were reported as attentive and friendly, contributing positively to the experience.
Location
9.12
The hotel location was praised as perfect, being close to Times Square.
Room Quality
7.57
Rooms were mostly clean, but there were some mentions of wear and condition issues.
Amenities
7.6
Amenities were satisfactory but could be improved, particularly the basic nature of breakfast.
Value for Money
8.06
The pricing was considered fair for the location and services provided.
Food and Beverage
7.11
Breakfast received mixed reviews, with some finding it lacking variety and quality.
Overall Experience
8.58
Overall satisfaction was good with many expressing a desire to return despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Stylish Manhattan Hotel in the Theater District

Luxurious Amenities: Enjoy modern guest rooms equipped with a DVD player, iPod docking station, and free Wi-Fi. Each room also features a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker for your convenience.

Fitness and Wellness: Stay active during your stay with our on-site gym offering a variety of cardio machines. Explore the city with our bicycle rentals available to guests.

Convenient Location: Just 644 meters from Times Square, our non-smoking hotel is the perfect base for exploring NYC. With Madison Square Garden, NBC Studios, and Rockefeller Center nearby, you'll be at the heart of the action.

Book now for an unforgettable stay at Element by Westin Times Square!

Important information:

Please note, credit card used at time of booking must be presented at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Guest Reviews

7.9
Based on 10248 reviews
Cleanliness: 6.61
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
N
NIKITA • solo_traveller • ru
10
2026-10-17 • via Nuitee
J
Julie • solo_traveller • us
10
We were very happy to get into this property last minute. Our prior reservation was canceled without us knowing and we n
Pros:

Location. Very close to a subway stop

2026-10-16 • via Nuitee
M
MARIANA • family_with_children • ar
7
Buena
Pros:

La ubicación del hotel es muy buena, el servicio de desayuno es muy completo, la atención del personal también es bueno y destaco como muy bueno el de la zona del comedor.
El hotel cumple bien la relación precio/calidad.

Cons:

No me gustaron algunas instalaciones, me parecieron anticuadas, no de la cadena Marriott, si contrato una habitación con cocina es porque mi intención es almorzar o cenar en la habitación, éramos 3 personas hospedadas y no teníamos ni mesa ni sillas que pudiéramos improvisar para poder comer, el único espacio disponible era la cama.

2026-10-16 • via Nuitee
A
Aurel • family_with_children • fr
10
Pros:

Hotel au cœur de Times Square. Hotel très fréquenté

Cons:

Astuce ne pas avoir une chambre après le 7ème comme ça tu descends par l'escalier. Il y a 2 ascenseurs mais pour monter, on peut attendre 10 minutes

2026-10-16 • via Nuitee
C
christelle • solo_traveller • fr
8
Hôtel idéalement placé, un personnel très agréable , propreté ++
Pros:

La variété du petit déjeuner, le confort des lits, l’espace des chambres

Cons:

La pression de la souche est un peu faible

2026-10-15 • via Nuitee
G
Glenda FI • family_with_children • it
8
Pros:

Posizione ottima per la vicinanza alla metro e a times square e bryant park. Tutto il midtown è central park si possono visitare a piedi. La camera era di dimensioni giuste e i letti comodi. Era presente la cucina ma alla fine nn l abbiamo mai usata. Nota positiva per la colazione che era varia e abbondante, con opzioni fisse e altre che cambiavano tutti i giorni. La sala sufficientemente grande per gli ospiti presenti e nn abbiamo mai dovuto attendere che si liberasse il posto. Nella hall l'ultima sera abbiamo trovato un banchino con delle tisane a disposizione, molto apprezzato. Anche il dispenser di acqua al limone per riempire le borracce molto utile. Ci tornerei.

Cons:

Purtroppo il rooftop è in ristrutturazione e nn abbiamo potuto accedervi. Anche la facciata ha un ponteggio e nn è il massimo. Infine, essendo al 30esimo piano, le finestre nn si potevano aprire ed era necessario accendere l'aria condizionata per cambiare l'aria e qualche volta abbiamo atteso l'ascensore per un bel po perché saltava il nostro piano!

2026-10-15 • via Nuitee
D
Deboo Patnaik • family_with_children • in
8
Good and could have been good
Pros:

Location..... spacious comfortable rooms.... large toilet..... kitchenette with fridge

Cons:

Lifts were a major irritant.... one of the three not operational frequently... few. front office staffs were not really guest friendly.... have to collect drinking water bottles from the front office

2026-10-15 • via Nuitee
G
guy • couple • il
10
מעולה
Pros:

מיקום מעולה. חדר גדול ומאובזר מאוד. ממש כמו בבית. ארוחת בקר מעולה. אפילו ירקות ושפע. חדר אוכל נקי מסודר והצוות דאג למילוי מחדש של הכל. פשוט מעולה. יש יין בירה בין 1600-1700 מדהים. בקיצור מעולה

2026-10-15 • via Nuitee
R
roger • family_with_children • br
9
2026-10-15 • via Nuitee
D
daniel • extended_group • es
7
Si pero no
Pros:

Ubicación perfecta y relación calidad precio por el tipo de habitación bastante bien. El gym bien.

Cons:

El personal un poco desagradable. El desayuno es un caos y los ascensores no funcionan bien-.

2026-10-15 • via Nuitee
N
nunziata • family_with_children • it
10
2026-10-15 • via Nuitee
R
Raymond • couple • gb
9
Pros:

The central location to where I wanted to visit

2026-10-15 • via Nuitee
J
Jan • couple • cz
8
Pros:

Great breakfast

2026-10-15 • via Nuitee
J
Jennifer • solo_traveller • us
8
Pros:

One of the few hotels in NY with kitchen facilities

Cons:

Far too few elevators for 40 floors

2026-10-14 • via Nuitee
E
Evelina • couple • lt
9
Good value for money!
Pros:

Perfect location, great view, very good breakfast

2026-10-14 • via Nuitee
H
Hong Frank • family_with_children • de
10
2026-10-14 • via Nuitee
P
Philip • solo_traveller • au
10
Great Location near Times Square
Pros:

Great location, walking distance to Times Square and Broadway. Convenient location close to restaurants and shops.

2026-10-14 • via Nuitee
E
Elena • extended_group • es
9
Pros:

La ubicació

2026-10-14 • via Nuitee
M
Manuel • family_with_children • es
7
Pros:

Limpieza

Cons:

Extremadamente pequeñas habitaciones

2026-10-13 • via Nuitee
C
carole • couple • fr
5
Ville magnifique par bien des aspects.
Pros:

Emplacement, contacts avec le personnel de l'hôtel sur place. Vue lorsqu'en hauteur.

Cons:

Travaux dans la rue. Je suis toujours dans l'attente de mes objets oubliés et qui ont pourtant été retrouvés. J'ai eu l'information le 13/8/2026 mais situation toujours pas débloquée pour la restitution malgré plusieurs échanges. On tourne en boucle... On me pose toujours les mêmes questions et les mêmes réponses. C'est usant et bien pénible.

2026-10-13 • via Nuitee