Element Times Square West

Hotels
•
Element by Westin
7.9 (8782 reviews)
311 West 39th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Car hire
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Decent breakfast
Cons:
Infrequent cleaning
Long elevator waits
Basic breakfast options

Categories

Cleanliness
6.61
The cleaning frequency was inadequate, with significant delays and dissatisfaction expressed.
Service
8.58
Staff were reported as attentive and friendly, contributing positively to the experience.
Location
9.12
The hotel location was praised as perfect, being close to Times Square.
Room Quality
7.57
Rooms were mostly clean, but there were some mentions of wear and condition issues.
Amenities
7.6
Amenities were satisfactory but could be improved, particularly the basic nature of breakfast.
Value for Money
8.06
The pricing was considered fair for the location and services provided.
Food and Beverage
7.11
Breakfast received mixed reviews, with some finding it lacking variety and quality.
Overall Experience
8.58
Overall satisfaction was good with many expressing a desire to return despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Stylish Manhattan Hotel in the Theater District

Luxurious Amenities: Enjoy modern guest rooms equipped with a DVD player, iPod docking station, and free Wi-Fi. Each room also features a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker for your convenience.

Fitness and Wellness: Stay active during your stay with our on-site gym offering a variety of cardio machines. Explore the city with our bicycle rentals available to guests.

Convenient Location: Just 644 meters from Times Square, our non-smoking hotel is the perfect base for exploring NYC. With Madison Square Garden, NBC Studios, and Rockefeller Center nearby, you'll be at the heart of the action.

Book now for an unforgettable stay at Element by Westin Times Square!

Important information:

Please note, credit card used at time of booking must be presented at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 76 per day.

Location

Guest Reviews

7.9
Based on 8782 reviews
Cleanliness: 6.61
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
S
Sofia • family_with_children • it
8
Ci tornerei
Pros:

Colazione varia, buona. Personale gentile, preciso. Dimensioni della camera ottime, pulizia buona. Ottima posizione. L'albergo era fornito di tutto.

Cons:

I tavoli nella sala della colazione sono pochi rispetto alla quantità di persone che ospita l'albergo, quindi in alcuni orari c'è attesa. Anche per gli ascensori c'è spesso attesa.

2026-04-11 • via Nuitee
G
Gaby • family_with_children • ar
10
Pros:

Habitación amplia con vista
Muy limpio
Buen servicio

Cons:

Nada ...

2026-04-11 • via Nuitee
F
Fusiello • solo_traveller • it
10
2026-04-11 • via Nuitee
A
Anissa • couple • us
9
2026-04-11 • via Nuitee
R
Roberto • solo_traveller • br
10
2026-04-11 • via Nuitee
D
Diego • extended_group • ar
9
Volvería a este hotel. Valoró la ubicación y la atención general recibida.
Pros:

La ubicación es muy buena. La habitación y el hotel en general está muy bien. Los ascensores son algo caóticos en horas pico del desayuno.

Cons:

La limpieza es cada 2 días, y los cambios de toallas diarios. Muchas veces no dejaron menos toallas y la limpieza era muy leve.

2026-04-11 • via Nuitee
D
Daniela • family_with_children • de
9
2026-04-11 • via Nuitee
G
Giulia • couple • it
8
Tutto sommato ci siamo trovate bene
Pros:

Posizione ottima

Cons:

La colazione potrebbe essere più abbondante

2026-04-10 • via Nuitee
B
Beatrice • extended_group • fr
10
Super séjour dans cet hôtel
Pros:

Son emplacement, les petits dej super et la petite collation de 17h gratuite boissons et autres vraiment TOP

2026-04-10 • via Nuitee
R
ROBERTO • couple • it
9
Pros:

La stanza con angolo cucina molto utile

2026-04-10 • via Nuitee
S
sylvie • family_with_children • be
9
Séjours 6 nuits à Element
Pros:

Petit déjeuner varié. Buffet chaud différend sur plusieurs jours. Hôtel bien situé par rapport au métro, times square,.... Personnel gentil, il nous manquait 1 serviette après le ménage et après l'avoir signalé, nous l'avons reçue dans les 10 min. Entrée sécurisée, on sait rentrer dans l'hotel qu'avec le badge de la chambre.

Cons:

Salle de petit déjeuner petite, et il fait assez froid. Lit double pas très grand.

2026-04-10 • via Nuitee
J
Jonathan • family_with_children • gb
7
2026-04-10 • via Nuitee
C
Célia • couple • fr
10
Pros:

Super établissement !
Vue magnifique de la chambre !
Vous avons passé un agréable séjour

2026-04-10 • via Nuitee
T
txmom2021 • Family
2
Gross
Pros:

There are no words to describe how disgusting this hotel is!

2026-04-09 • via Tripadvisor
L
Leandro • couple • br
8
2026-04-09 • via Nuitee
J
Juan C • family_with_children • es
9
Excelente hotel con muy buena relación calidad/precio.
Pros:

Situación, vistas desde las habitaciones superiores, tranquilo, desayuno muy completo.

Cons:

Tardan demasiado tiempo en devolver el depósito.

2026-04-09 • via Nuitee
M
MARIANO • family_with_children • ar
7
Pros:

Ubicación
Desayuno
Personal

Cons:

Muy chicas las habitaciones para 4 personas ..las promocionan con kitchen pero son muy pequeñas para 4

2026-04-09 • via Nuitee
B
Brisbaert • family_with_children • fr
10
2026-04-09 • via Nuitee
E
Elena • family_with_children • it
7
2026-04-09 • via Nuitee
K
Katerin Portilla • family_with_children • co
8
Pros:

La ubicación es excelente!!! Muy cerca a timesquare 8 a 10 min caminando y a muchos lugares de interés.

Cons:

El restaurante donde ofrecían el desayuno buffet estuvo demasiado lleno, no había donde sentarse, desde temprano hasta 10 am que era la hora max.
Todos los días

Estuve una semana, y 3 días no hicieron el aseo correspondiente a la habitación.

2026-04-09 • via Nuitee