Element by Marriott New York Times Square West

Hotels
•
Element by Westin
7.9 (10248 reviews)
311 West 39th Street , New York , US
+1 212-643-0770

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Decent breakfast
Cons:
Infrequent cleaning
Long elevator waits
Basic breakfast options

Categories

Cleanliness
6.61
The cleaning frequency was inadequate, with significant delays and dissatisfaction expressed.
Service
8.58
Staff were reported as attentive and friendly, contributing positively to the experience.
Location
9.12
The hotel location was praised as perfect, being close to Times Square.
Room Quality
7.57
Rooms were mostly clean, but there were some mentions of wear and condition issues.
Amenities
7.6
Amenities were satisfactory but could be improved, particularly the basic nature of breakfast.
Value for Money
8.06
The pricing was considered fair for the location and services provided.
Food and Beverage
7.11
Breakfast received mixed reviews, with some finding it lacking variety and quality.
Overall Experience
8.58
Overall satisfaction was good with many expressing a desire to return despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Stylish Manhattan Hotel in the Theater District

Luxurious Amenities: Enjoy modern guest rooms equipped with a DVD player, iPod docking station, and free Wi-Fi. Each room also features a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker for your convenience.

Fitness and Wellness: Stay active during your stay with our on-site gym offering a variety of cardio machines. Explore the city with our bicycle rentals available to guests.

Convenient Location: Just 644 meters from Times Square, our non-smoking hotel is the perfect base for exploring NYC. With Madison Square Garden, NBC Studios, and Rockefeller Center nearby, you'll be at the heart of the action.

Book now for an unforgettable stay at Element by Westin Times Square!

Important information:

Please note, credit card used at time of booking must be presented at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Guest Reviews

7.9
Based on 10248 reviews
Cleanliness: 6.61
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
M
Melinda • family_with_children • es
7
Molt bona experiencia, tornaria a repetir
Pros:

El personal molt atent

2026-09-19 • via Nuitee
A
Adriana • extended_group • ar
9
2026-09-19 • via Nuitee
G
griselda • solo_traveller • ar
10
2026-09-19 • via Nuitee
M
Marco Antonio • solo_traveller • br
7
Pros:

Localização, conforto do quarto

Cons:

Chuveiro, elevadores super lotados, recepção fraca... Não nos informaram nada sobre o hotel (horários, comodidades, etc)

2026-09-19 • via Nuitee
M
Mary • extended_group • us
7
2026-09-19 • via Nuitee
E
Enrique • couple • uy
10
Pros:

Ubicación y atención del personal

Cons:

Nada

2026-09-19 • via Nuitee
• couple • us
5
It’s was ok, definitely not worth the price you asked for one night
Pros:

Staff was very nice and friendly. Not too bad of a walk to some locations in NYC. Bed was comfy, love the automatic window shades. Nice kitchen set up.

Cons:

In a weird part of NYC, drug dealers outside the hotel. It smells of weed. The door of our hotel room had a hard time shutting. The shower was not clean for us.

2026-09-19 • via Nuitee
F
Fernández Collantes • family_with_children • es
8
Hotel bien situado con muy buena relación calidad-precio
Pros:

EL hotel está muy bien situado, apenas a 5 minutos caminando de Times Square. Las habitaciones son bastantes amplias y las camas muy cómodas. El baño es bastante amplio también. Lo mejor de todo, es que la habitación tiene cocina con nevera grande, microondas, y una pequeña placa vitrocerámica. Además está equipado con utensilios de cocina y menaje.

Cons:

Por poner una pega, el hotel solo cuenta con tres ascensores para todas las plantas que tiene y en hora punta, resulta un poco complicado conseguir ascensor.

2026-09-18 • via Nuitee
I
Ivan • couple • cl
8
Gran estadía
Pros:

Buena ubicación, regias instalaciones y el personal muy amable

2026-09-18 • via Nuitee
V
Valentina • solo_traveller • it
8
2026-09-18 • via Nuitee
L
livia t. • solo_traveller • ar
9
Pros:

Habitacion cómoda, bueno tener microondas, refrigerador, etc.
Muy buena cama , buen desayuno

Cons:

Lamentablemente no estaba habilitada la terraza.

2026-09-18 • via Nuitee
L
Lucina • couple • ar
7
2026-09-18 • via Nuitee
U
Ute • extended_group • de
8
Hotel in zentraler Lage mit gutem Frühstück
Pros:

Sehr gute Lage unweit des Times Square und der Metro. Frühstück gut und ausreichend, wenn auch mit den üblichen Einwegverpackungen.

Cons:

Bett steht so nah an dem Fenster, dass man auch als schlanke Person kaum ohne Anstoßen vorbei kommt.

2026-09-18 • via Nuitee
J
Jason • solo_traveller • gb
10
Pros:

Beautiful hotel. Easy access to Times Square.

Cons:

$250 dollar bond they don't tell you about before you check in and 3 days to get it back.

2026-09-17 • via Nuitee
J
Justine • couple • fr
7
Pros:

L’emplacement au top et personnel très sympathique.
Possibilité de faire garder ses bagages

Cons:

La douche s’évacue mal

2026-09-17 • via Nuitee
S
Sophie • family_with_children • fr
8
2026-09-17 • via Nuitee
L
Luisa • extended_group • it
8
2026-09-17 • via Nuitee
L
Lap Fung • couple • hk
7
Pros:

convenient location

Cons:

very noise aircon, elevators management(stops every floor), the whole hotel badly needs a full refurbishment including the rooms.

2026-09-16 • via Nuitee
H
Hélène • extended_group • fr
8
2026-09-16 • via Nuitee
M
muñoz • couple • ar
6
No condice precio calidad . Es un 2 estrellas
Pros:

Personal

Cons:

Ascensores . Ducha , era para discapacitados , pero no era para personas sin discapacidad ya que no podías darte una ducha plena . El duchado se balanceaba para todos lados y se caía . Gotera en el baño . Un globo de agua en el techo que goteaba

2026-09-16 • via Nuitee