Element Times Square West

Hotels
•
Element by Westin
7.9 (8571 reviews)
311 West 39th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Car hire
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Decent breakfast
Cons:
Infrequent cleaning
Long elevator waits
Basic breakfast options

Categories

Cleanliness
6.61
The cleaning frequency was inadequate, with significant delays and dissatisfaction expressed.
Service
8.58
Staff were reported as attentive and friendly, contributing positively to the experience.
Location
9.12
The hotel location was praised as perfect, being close to Times Square.
Room Quality
7.57
Rooms were mostly clean, but there were some mentions of wear and condition issues.
Amenities
7.6
Amenities were satisfactory but could be improved, particularly the basic nature of breakfast.
Value for Money
8.06
The pricing was considered fair for the location and services provided.
Food and Beverage
7.11
Breakfast received mixed reviews, with some finding it lacking variety and quality.
Overall Experience
8.58
Overall satisfaction was good with many expressing a desire to return despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Stylish Manhattan Hotel in the Theater District

Luxurious Amenities: Enjoy modern guest rooms equipped with a DVD player, iPod docking station, and free Wi-Fi. Each room also features a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker for your convenience.

Fitness and Wellness: Stay active during your stay with our on-site gym offering a variety of cardio machines. Explore the city with our bicycle rentals available to guests.

Convenient Location: Just 644 meters from Times Square, our non-smoking hotel is the perfect base for exploring NYC. With Madison Square Garden, NBC Studios, and Rockefeller Center nearby, you'll be at the heart of the action.

Book now for an unforgettable stay at Element by Westin Times Square!

Important information:

Please note, credit card used at time of booking must be presented at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 76 per day.

Location

Guest Reviews

7.9
Based on 8571 reviews
Cleanliness: 6.61
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
J
JORGE OMAR • solo_traveller • ar
8
2026-02-14 • via Nuitee
S
salvatore • family_with_children • it
10
Pros:

Tutto. Posizione, servizi, camera e vista stratosferica

Cons:

Nulla. Perfetto

2026-02-13 • via Nuitee
A
Alexandra • couple • es
4
No me apetece
Pros:

Lo bien ubicado que está

Cons:

Que no me iban a hacer la cama y no limpiaban constante

2026-02-13 • via Nuitee
E
EVELINA • extended_group • ar
6
Mala atención del personal
Pros:

Ubicación

Cons:

Personal Poca ayuda.

2026-02-13 • via Nuitee
A
Armenis • family_with_children • gr
9
2026-02-13 • via Nuitee
I
Ivett • couple • de
10
Megfelelő
Pros:

Nagyon jó helyen van

Cons:

A központban található és elfogadható az ára

2026-02-13 • via Nuitee
M
Maria Veronica • extended_group • ar
10
Pros:

la habitacion es muy linda y espaciosa, el baño tiene de todo, secador de pelo, toallas, shampoo, etc y la vista hermosa, el desayuno excelente. El personal muy amable, la ubicación excelente

2026-02-13 • via Nuitee
J
Jacek • family_with_children • pl
9
Pros:

Pobyt w hotelu oceniamy bardzo pozytywnie. Pokój był czysty i zadbany, a wygodne łóżka zapewniały komfortowy wypoczynek po całym dniu zwiedzania. Dużym atutem była mini kuchnia w pełni wyposażona – lodówka, kuchenka oraz mikrofalówka, co znacznie podnosiło wygodę pobytu.
Lokalizacja hotelu jest doskonała – blisko do Empire State Building, Times Square, a także do metra, co ułatwiało poruszanie się po mieście.
Śniadania były smaczne i urozmaicone, a obsługa miła, uprzejma i bardzo pomocna.
Zdecydowanie polecamy ten hotel i chętnie wrócimy przy kolejnej wizycie.

2026-02-13 • via Nuitee
A
Annie • couple • us
10
2026-02-13 • via Nuitee
C
Catherine • extended_group • fr
6
Globalement bien
Pros:

L’emplacement

Cons:

Le petit déjeuner

2026-02-13 • via Nuitee
K
Kevin • extended_group • ie
7
2026-02-13 • via Nuitee
S
shaync2018 • Family
2
Being lied to and jerked around
Pros:

Stayed on new years with my family got two rooms had to do a 500 deposit , was told 5-30 to get it back I still have not got it back , I call they say in meeting , or he left for the day , been dealing with Erma then Sean , now they are dodging my calls , I just want my deposits of 500 dollars ,

2026-02-12 • via Tripadvisor
S
SEBASTIAN PABLO • family_with_children • ar
9
Recomendable
Pros:

Buen desyuno, excelente ubicación

Cons:

Habitación pequeña, baño sin bidet

2026-02-12 • via Nuitee
M
Massimiliano • couple • us
10
2026-02-12 • via Nuitee
P
Pritika • couple • au
7
2026-02-12 • via Nuitee
M
Marlise • family_with_children • br
9
Pros:

Mto bem localizado. Cozinha equipada ! Conforto acústico! Café da manhã mto bom. Café, chá disponível o dia inteiro!

Cons:

Limpeza dos quartos!

2026-02-11 • via Nuitee
P
pascal • family_with_children • fr
9
Pros:

Le quartier et la vue sont exceptionnels.
Accueil propreté parfaits.
En cas à 17h super

Cons:

Le petit déjeuner très complet mériterait un peu plus de produits frais mais est déjà très varié et très fourni.

2026-02-11 • via Nuitee
E
Eduardo • couple • es
8
Pros:

Alojamiento céntrico, habitaciones amplia y cómoda

Cons:

Mucha espera en los ascensores a primera hora de la mañana y Algo de ruido desde los pasillos desde la habitación .

2026-02-11 • via Nuitee
M
Magdalena • family_with_children • pl
9
2026-02-11 • via Nuitee
D
Dariga • couple • ae
1
Pros:

No returned the deposit yet

Cons:

Very bad breakfast

2026-02-11 • via Nuitee