Element Times Square West

Hotels
Element by Westin
7.9 (8782 reviews)
311 West 39th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Car hire
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Decent breakfast
Cons:
Infrequent cleaning
Long elevator waits
Basic breakfast options

Categories

Cleanliness
6.61
The cleaning frequency was inadequate, with significant delays and dissatisfaction expressed.
Service
8.58
Staff were reported as attentive and friendly, contributing positively to the experience.
Location
9.12
The hotel location was praised as perfect, being close to Times Square.
Room Quality
7.57
Rooms were mostly clean, but there were some mentions of wear and condition issues.
Amenities
7.6
Amenities were satisfactory but could be improved, particularly the basic nature of breakfast.
Value for Money
8.06
The pricing was considered fair for the location and services provided.
Food and Beverage
7.11
Breakfast received mixed reviews, with some finding it lacking variety and quality.
Overall Experience
8.58
Overall satisfaction was good with many expressing a desire to return despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Stylish Manhattan Hotel in the Theater District

Luxurious Amenities: Enjoy modern guest rooms equipped with a DVD player, iPod docking station, and free Wi-Fi. Each room also features a 32-inch flat-screen TV, microwave, refrigerator, and coffee maker for your convenience.

Fitness and Wellness: Stay active during your stay with our on-site gym offering a variety of cardio machines. Explore the city with our bicycle rentals available to guests.

Convenient Location: Just 644 meters from Times Square, our non-smoking hotel is the perfect base for exploring NYC. With Madison Square Garden, NBC Studios, and Rockefeller Center nearby, you'll be at the heart of the action.

Book now for an unforgettable stay at Element by Westin Times Square!

Important information:

Please note, credit card used at time of booking must be presented at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 76 per day.

Location

Guest Reviews

7.9
Based on 8782 reviews
Cleanliness: 6.61
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.58
S
sarahben4d Solo travel Reading, Berkshire, England
10
A wonderful stay!
Pros:

I had a delightful stay at Element! I was visiting New York for a week to catch some Broadway shows and this hotel was perfect. The hotel is roughly 10 minute walk from Times Square and lots of theatres. The hotel is just around the corner from the 42 St-Port Authority Bus Terminal subway station and it was very easy to travel from JFK to the hotel! I arrived quite late at night and was checked in by the friendly and helpful staff at reception. The hotel room is incredible for a New York hotel - full kitchen including a full size fridge / freezer, hob, dishwasher all the utensils you could need and coffee machine. Truly everything you could need to cook all of your meals during your stay. Breakfast was also excellent - a selection of hot food which was different almost every day - pancakes, waffles, french toast, bacon etc. There is also a bagel station, chobani yogurt, pastries, fruit and cold meats and cheese. The drink selection was also amazing - hot coffee and plenty of tea bags, hot chocolate powder as well as fruit juice. I ate as much as I could at breakfast and quite often wasn’t hungry again until the evening. Breakfast was surprisingly quiet most days even at 9-10am. My flight home got cancelled due to the blizzard so I had to stay an extra couple of days but fortunately the hotel had availability so I was able to book the extra days and stay in the same room! The breakfast staff were also superb on the day of the blizzard - despite it being busy they were bringing out hot food as fast as possible which was very impressive. I didn’t find the lifts in the hotel being an issue - I was on the 26th floor and a couple of times I had to wait a few minutes for a lift but it was never too bad. Rooms are cleaned every other day which worked fine for me! The bed was very comfortable and I slept really well during my stay. The bathroom was clean and the shower was lovely - shampoo, conditioner and body wash are on the wall of the shower and you also get a bottle of lotion in the bathroom. Would highly recommend this hotel for solo travellers looking to see some Broadway shows! Huge thanks to all of the staff at Element for making my stay so great :)

2026-03-14 via Tripadvisor
A
Abigail family_with_children ar
1
2026-03-14 via Nuitee
S
Sevil solo_traveller tr
3
llo, Thank you for your response. Especially there was an old black guy with the goggkes and with grey/black hair,
Pros:

Room and location

Cons:

Front desk staff

2026-03-14 via Nuitee
H
Hyunji couple kr
8
2026-03-13 via Nuitee
A
Andrea couple br
10
Pros:

Localização e tamanho do quarto

Cons:

Como são muitos andares, tinha dia que o elevador demorava muito para chegar

2026-03-13 via Nuitee
F
Frezzato couple it
6
Pros:

La camera
La colazione

Cons:

Il personale
La pulizia
La manutenzione
La sicurezza

2026-03-13 via Nuitee
L
Lesieli family_with_children nz
10
Awesome stay. Will definitely stay here again and recommend to others!!!! Photos are of view from room.
Pros:

Location and good breakfast selection

Cons:

Nil

2026-03-13 via Nuitee
J
juliebT7673UI Friends getaway
10
Extra nice hotel for the price
Pros:

Stayed here for a short break from the UK. 3 ladies in their 60s first time visitors to NY. The hotel was more than we expected for the price we paid, comfortable, clean rooms. The kitchen area was a bonus although we didn't use it. The staff were really nice and were extremely helpful. I booked through a well known travel company but emailed the hotel directly, when our other friend decided to join us, to ensure our rooms would be close together, when we checked in our rooms were directly opposite each other. The breakfast included was enough to keep us going for the day with lots of choice, cooked, cold meats, pastries, fruit and my favourite, porridge. The rooms are well equipped with iron, ironing board, hair dryer and kitchen utensils also coffee making facilities. On our last day there we were able to leave our cases in a locked room ( we were given a ticket that we had to hand back to getour cases) so that we could have one last walk around Times Square. The Location is centrally located, about a 5 min walk away from Times Square. If Im ever lucky enough to visit NY again I would definitely look at booking this hotel again.

2026-03-12 via Tripadvisor
L
Lynne solo_traveller gb
6
Wish I had looked into the hotel more as wouldn’t have booked it
Pros:

Nothing

Cons:

It was more a 2 star . Didn’t use the breakfast facilities as paper plates. Also so busy .

2026-03-12 via Nuitee
A
Agustina solo_traveller ar
8
Buena
Pros:

Ubicación, desayuno, habitación muy amplia y cómoda

Cons:

Camas con colchones viejos e incómodos que se hundían en algunas partes

2026-03-12 via Nuitee
S
severine family_with_children fr
9
2026-03-12 via Nuitee
C
Cassandra extended_group us
7
2026-03-11 via Nuitee
M
Mikko family_with_children fi
9
2026-03-11 via Nuitee
B
Bhanu couple us
8
2026-03-11 via Nuitee
G
Gianluca family_with_children it
8
2026-03-11 via Nuitee
J
Jordi family_with_children es
7
2026-03-11 via Nuitee
N
Nikola family_with_children pl
10
Pros:

Dobra lokalizacja, blisko do metra i na Times Square. Super widok z okna na 30 piętrze. Komfortowy pokój

Cons:

Śniadania bardzo słabe, pomimo dużego wyboru i tak były niesmaczne

2026-03-11 via Nuitee
G
Guy family_with_children il
10
מלון מומלץ בחום . תמורה מעולה למחיר
Pros:

מיקום מצוין במנהטן. המלון קרוב מאוד לתחנות אוטובוס ורכבת תחתית, וכ-7 דקות הליכה רגועה בלבד אל Times Square. הכול ממש קרוב ונגיש, וזה יתרון גדול כשמטיילים בעיר.
החדר היה יחסית גדול למנהטן, עם שתי מיטות זוגיות ומרחב נוח גם למשפחה. למלון יש מטבח מאובזר היטב ומקרר מלא, מה שמאוד נוח למי שרוצה לשמור אוכל, חטיפים ושתייה במהלך השהות.
לפני שהגענו קצת הפחידו אותנו לגבי המעליות, אבל בפועל כולן עבדו מצוין. זמן ההמתנה היה קצר מאוד – חיכינו לכל היותר כ-3 דקות, והמלון היה מלא. טיפ קטן: כדאי לבקש קומה גבוהה, כי לשם המעליות מגיעות לרוב ריקות. למלון כ-40 קומות ואנחנו ישנו בקומה 39.
הנוף מהחדר שלנו לא היה מרשים במיוחד, אבל ייתכן שיש חדרים עם נוף פתוח יותר. בסופו של דבר זו New York City – עיר מוקפת בבניינים מכל עבר.
ארוחת הבוקר לפעמים מעט צפופה, אבל בהחלט איכותית ביחס לארצות הברית. זו דרך טובה לפתוח את היום בלי לבזבז זמן וכסף על חיפוש מקום לאכול בבוקר.
המחיר של המלון הפתיע אותנו לטובה והיה זול יותר ממלונות רבים באזור.
הייתי עם שני ילדים מתבגרים שנהנו מאוד מהמלון, מהסביבה ומהמיקום – ובמידה רבה בזכות זה גם מהטיול שלנו בניו יורק.
ממליץ מאוד על המלון..

Excellent location in Manhattan. The hotel is very close to bus stops and subway stations, and only about a 7-minute easy walk to Times Square. Everything is nearby, which makes it very convenient when exploring New York City.
The room was relatively large for Manhattan standards. We had two double beds and there was still enough space to move around comfortably. The hotel also has a well-equipped kitchenette and a full refrigerator, which is very convenient for keeping drinks, snacks, or simple food during the stay.
Before arriving we were a bit worried about the elevators because of some reviews, but in reality they all worked well. The waiting time was short – at most about 3 minutes – even though the hotel was full. A small tip: ask for a high floor, because the elevators often reach those floors empty. The hotel has about 40 floors and we stayed on the 39th floor.

Cons:

קצת זרם מים במקלחת

2026-03-11 via Nuitee
Y
YAG2 family_with_children es
10
Estancia super agradable
Pros:

La ubicación es excelente. El buffet del desayuno está bien. Y las instalaciones son nuevas e muy cómodas. La limpieza era magnífica.

2026-03-10 via Nuitee
A
Arianna couple it
10
Soggiorno fantastico per completare una vacanza indimenticabile
Pros:

Camere moderne e pulite. Bagno nuovo con doccia con porte in vetro, un plus non da poco per NY. Colazione varia e abbondante. Complessivamente è stato un piacevolissimo soggiorno.

Cons:

Non ho trovato difetti

2026-03-10 via Nuitee