Pelicano Inn Playa del Carmen - Beachfront Hotel

Hotels
8.5 (2527 reviews)
Calle 8 entre Avenida 5 y Zona Maritima , Playa del Carmen , MX
+52 984 158 9105

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Garden
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Location
Staff friendliness
Good value
Cons:
Cleanliness issues
Parking difficulties

Categories

Cleanliness
7.89
Some issues noted with broken items and cleanliness concerns.
Service
9.36
Overall staff friendliness and helpfulness was highlighted positively.
Location
9.4
Multiple mentions of great location near the beach and city center.
Room Quality
8.35
Rooms are generally good with some complaints about humidity and missing amenities.
Amenities
7.38
Amenities were lacking, notably no pool and parking difficulties.
Value for Money
8.34
Good value mentioned, but some comments on high restaurant prices.
Food and Beverage
8.39
Food was generally good quality and tasty, but some wished for better breakfast options.
Overall Experience
8.86
Overall positive feelings expressed, with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:32

Property Description

Oceanfront Location:
Located directly on the beach in Playa del Carmen, Hotel Pelicano Inn offers stunning views of the ocean. Just a block away from the vibrant Fifth Avenue entertainment area, guests can easily explore the local shops, restaurants, and nightlife.

Comfortable Accommodation:
Each guest room at Hotel Pelicano Inn Playa del Carmen is equipped with a private bathroom and air conditioning to ensure a comfortable stay. Some rooms even offer picturesque ocean views, allowing guests to relax and unwind in a tranquil setting.

On-Site Dining and Entertainment:
With a restaurant serving delicious meals and a bar offering a variety of drinks, guests can indulge in culinary delights and unwind with their favorite beverages without leaving the hotel premises.

Experience the beauty of Playa del Carmen at Hotel Pelicano Inn - book your stay now for a memorable beachfront getaway.

Important information:

Children can stay free of charge but incur a breakfast charge when breakfast is included in the rate.

Please note that the rooms are located on upper-level floors with no elevator access.

Please note that guests are required to climb steps to access guest rooms.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.5
Based on 2527 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 8.86
M
Marcello • couple • br
10
Pros:

Do quarto, atendimento e da localização !

Cons:

Nada a reclamar!

2026-10-23 • via Nuitee
J
Josefa Rosa • couple • ar
10
Pros:

Hermoso hotel El personal muy amable La habitación muy limpia y cómoda Buenos colchones para descansar Cerca de quinta avenida No se escuchan ruidos molestos

Cons:

Todo bien

2026-10-18 • via Nuitee
J
Johnstone • couple • nz
9
2026-10-17 • via Nuitee
J
Juliette • couple • gb
8
2026-10-16 • via Nuitee
A
Ana Maria • family_with_children • us
8
2026-10-16 • via Nuitee
S
Stephen • couple • im
9
Perfect. A big thank you to everyone involved.
Pros:

Location & staff

Cons:

Nothing

2026-10-16 • via Nuitee
R
Rodrigo • extended_group • ar
10
2026-10-15 • via Nuitee
A
arquiplayboy • family_with_children • mx
7
Mi estancia fue muy breve, pero no se puede disfrutar de la playa en el hotel
Pros:

la proximidad a la quinta avenida

Cons:

No tiene Estacionamiento y no tiene una buena playa, ademas de que el mar estaba oscuro y tiene piedras al entrar

2026-10-15 • via Nuitee
J
Jaroslaw • extended_group • pl
10
2026-10-14 • via Nuitee
P
Patrick • couple • us
9
Would stay again
Pros:

Looks every bit as nice as the pictures. Good breakfast, very convenient location, seems very secure, and good value

Cons:

This is not the fault of the hotel, but the beach is small and, because of the grass, was not very inviting.

2026-10-14 • via Nuitee
J
Judith • solo_traveller • gt
10
Wonderful
Pros:

Everything was great! 😊 I loved my oceanfront room, the food, the music, the staff!
.

2026-10-09 • via Nuitee
H
Héctor Enrique • solo_traveller • mx
9
Bien
Pros:

La cercanía de la playa y la limpieza en general

Cons:

Alguna recepcionista un poquito descortés

2026-10-09 • via Nuitee
C
Carlos • solo_traveller • co
10
Excelente atención
Pros:

El restaurante y la atención de Luis

Cons:

Nada

2026-10-07 • via Nuitee
G
gabriela • couple • ar
8
Hermosa estadía lástima el sargazo
Pros:

Que está sobre la playa

Cons:

No limpiaron un día

2026-09-16 • via Nuitee
E
Erika • solo_traveller • mx
10
Fantástico
Pros:

Está a media calle de la 5ta y media calle del mar, el ceviche y las tostadas están Delis y sus desayunos también y el personal es muy atento y amable

Cons:

Me hubiera gustado que tuviera tv

2026-09-16 • via Nuitee
A
Ana Carolina • extended_group • br
9
Perfect Stay in Playa del Carmen
Pros:

I really liked the room, lots of space , the balcony with sea view , the hotel atmosphere is super nice. Location is perfect near from the main areas.

Cons:

Breakfast is really very poor ! You choose one dish in the menu , however I can't complain about food quality which was really good . I just missed that breakfast with Yogurt + fruits + eggs ..
I missed a swimming pool too , if the Hotel had it it would be 10/10 .
One point that it is important to mention is that the hotel does not have parking , because it is in the walking area of Playa del Carmen . But there are lots of parking lots nearby.

2026-09-14 • via Nuitee
J
Jean Luc • couple • fr
8
2026-09-12 • via Nuitee
V
Varela • couple • us
10
Pros:

El personal es muy amable

2026-09-11 • via Nuitee
J
Jelisaveta • solo_traveller • rs
9
Comfortable, clean and in the city center, has a beach with a bar
Pros:

In the center of Playa del Carmen, but it is not noisy from the music coming from the main street

Cons:

Room looking at garden is on ground floor and doesn’t have light

2026-09-07 • via Nuitee
L
LORENA ASUNCION • couple • es
7
Descanso frente al mar
Pros:

La ubicación enfrente de la playa, los desayunos y las hamacas en la playa. Las camas muy cómodas y todo muy limpio.

Cons:

No hay aparcamiento. Toda la zona es de pago. No hay piscina. Y no tiene muchos servicios como hotel aparte del desayuno.

2026-09-05 • via Nuitee