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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Garden
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Laundry
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Cycling
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Billiards
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Valet parking
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Lockers
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
Review Highlights
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Property Description
Luxurious Accommodation with Stunning Views
Step into a world of comfort and elegance at WelcomHeritage Fernhills Royal Palace. Enjoy spacious guest rooms with modern amenities and breathtaking views of the lush garden.
Convenient Location and Nearby Attractions
Located just a stone's throw away from Ooty's top attractions, including Ooty Lake, Botanical Gardens, and Doddabetta Peak, our hotel offers the perfect base for exploring the hill station.
Exceptional Services and Leisure Activities
Indulge in a game of billiards, unwind in the garden, or enjoy a delicious meal at our on-site restaurant. Our friendly staff is dedicated to making your stay unforgettable.
To experience luxury and tranquility in the heart of Ooty, book your stay at WelcomHeritage Fernhills Royal Palace today.
Please note that Guests must possess a Government-issued E-Pass as per the Government order to enter The Nilgiris from May 7th, 2024, until June 20th, 2024
A deposit may be required at the property.
Location
Guest Reviews
Great location, away for market area, very peaceful.
Property needs proper maintenance. Looked old and food menu options and service could be better.
Location and ambience
Little bit maintenance required in the property
The staff was very polite and cordial enough to tell me and my family that they didn't receive confirmation from Booking.com. We had completed the booking well in advance by completing the full payment as well.
Booking.com left me and my family stranded without a place to stay during the busy vacation season in Ooty.
Fernhills Royal Palace is a wonderful old building, set in its own grounds away from the centre of town. It has charm and lovely staff. We enjoyed the food in the restaurant.
The building had no heating so the room and restaurant were cold at night. They did provide a fan heater and hot water bottles but we were cold especially using the bathroom.
Nothing
Service
Nothing
It is a beautiful old royal palace in lovely grounds away from the hustle bustle of the town.
A bit run down, although you need to make allowances for the age and character of the building. Beds a bit hard, rooms can be cold.
Nothing
The property is very scary.
No proper maintenance done.
Staff is polite
But the vibe and energy is not good. Something seems very very off about it.
No wonder people had instances of paranormal activities.
Overall the location and the ambience was good and the food was nice.The staff was very friendly and very cooperative.
There was an additional 20% discount on food which was mentioned in the booking but the hotel didn't give me the discount on food. When asked about the same the hotel staff told me that there is no discount but it was mentioned in the itinerary.
Spacious rooms
Tv,internet,shower did not work.
4/5G reception very poor
It’s interesting history and nice suite with ante room and courtyard. Lovely books in the library, excellent food, great staff. Hot water bag much appreciated!
Being the only guests in the vast ballroom. The option to have meals in a smaller room might have been nice.
Elegant rooms and furnishings, and beautiful grounds. Fascinating historical items and photos. The staff… particularly William… were extremely friendly and helpful and went above and beyond to look after us. One can really get a sense of what life must have been like in Ooty in times gone by. Delicious food.
The heritage and history
Too cold and the heater not working properly and not warm enough. Hot water was not continuous. Had to wait for sometime
The breakfast was decent and it is a nice quiet lavish place.
Maintenance can be improved
Thesouroundings and royal garden
Was not cleaned toilet used by previous guest and not even flushed
The campus is very good.
The facilities, the rooms, the fixtures, the comfort, and anything that one expects from such a hotel is all absent.
Beautiful location & beautiful property
Need a better food menu & also a bar…
Beautiful property… but needs flowers in the gardens …can be better maintained.
Very happy I stayed here. Lovely building and grounds, very large room, staff very friendly. 2km from RR station. But be warned it doesn't have same facilities as a recently built 4 star hotel. Hot water not always available (but should be hours you'd probably use it). Needed space heater to fully heat room (which was large!). Again, I would highly recommend, but website ads don't make nature of facilities 100% clear so make sure your expectations are appropriate.
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