The Castle Hotel, Conwy, North Wales - The Coaching Inn Group

Hotels
8.9 (2060 reviews)
High Street , Conwy , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Cleanliness issues
Cold rooms
Heating problems

Categories

Cleanliness
7.79
There were reports of dirty towels and stains on carpets, indicating cleanliness issues.
Service
9.76
Predominantly positive feedback on staff friendliness and attentiveness.
Location
9.3
Multiple reviews praised the fantastic location right in the town center.
Room Quality
8.25
Rooms were described as comfortable and charming, but some issues with temperature were noted.
Amenities
8.78
Amenities like toiletries were appreciated, but some basic provisions were noted as insufficient.
Value for Money
8.74
Overall, guests felt they received good value for their money at this historic hotel.
Food and Beverage
9.29
The food received high praise for quality and presentation.
Overall Experience
9.26
Most reviews reflected a very positive overall experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Historic Setting and Elegant Rooms
The Castle Hotel, Conwy, North Wales, housed in a 300-year-old coaching inn, offers elegant bedrooms with period features and modern amenities. Enjoy the charm of the past with the convenience of the present in our beautifully designed rooms.

Dining and Bar Experience
Indulge in a culinary journey at Dawson’s bar, where you can savor local ales, ciders, and cocktails. Start your day right with a delicious cooked breakfast served daily, complemented by continental options. Our food and beverage offerings are designed to delight your taste buds.

Scenic Location and Nearby Attractions
Situated near Conwy Marina and overlooking Conwy Castle, our hotel stands on the site of an ancient abbey, offering picturesque views and a serene ambiance. Explore the beauty of North Wales with Llandudno Golf Club a short drive away and Conwy Castle within walking distance.

Experience the historic charm and modern comforts of The Castle Hotel, Conwy, North Wales. Book your stay now for a memorable getaway.

Important information:

When booking more than 8 rooms, different policies and additional supplements may apply.

Children are allowed on request. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.

The hotel is a popular venue at weekends with various events and can have live music playing until late, they do their best to ensure this is kept to a minimum.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2060 reviews
Cleanliness: 7.79
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.26
A
Andrew • solo_traveller • gb
10
Delighted to have stayed here
Pros:

The hotel was really comfortable and the staff were very friendly and helpful

Cons:

Nothing

2026-04-18 • via Nuitee
A
Angie • couple • gb
10
Wonderful stay at The Castle in Conwy.
Pros:

Beautiful building, tasteful decor, super clean and comfortable. Dog friendly zones meant I could take my pooch.

Cons:

Nothing.

2026-04-17 • via Nuitee
L
Laura • solo_traveller • us
10
2026-04-17 • via Nuitee
J
Janet • couple • gb
8
Comfortable.Great location.
Pros:

Great breakfast.Good quality products.

Cons:

Food in the bar was ok but not as good as in the past.

2026-04-17 • via Nuitee
R
Roger • extended_group • us
8
2026-04-17 • via Nuitee
S
Stephanie • couple • gb
10
4th visit
Pros:

Beautiful

Cons:

Nothing

2026-04-17 • via Nuitee
S
Stewart • solo_traveller • gb
8
It was fine
2026-04-17 • via Nuitee
J
Josy • solo_traveller • gb
10
Excellent hotel
Pros:

Beautiful hotel. Excellent friendly staff. Great location.

2026-04-16 • via Nuitee
S
Simon • couple • gb
10
Excellent! Charming hotel with great food and excellent service from friendly enthusiastic staff. Definately recommend.
Pros:

Location was great, close to the castle. Right in the heart of town. Good parking too. Nice charm and feel.

Cons:

Nothing !

2026-04-14 • via Nuitee
I
Ian • couple • gb
10
2026-04-13 • via Nuitee
F
Fiona • solo_traveller • ie
8
Pros:

Location, right in the centre.

Cons:

Dogs in the dining room.
I don't have a dog. Conwy is a very dog friendly town.

2026-04-12 • via Nuitee
R
Rita • couple • gt
10
2026-04-12 • via Nuitee
F
Fiona • solo_traveller • gb
10
Excellent.
Pros:

Very comfortable and welcoming. Bath as well as shower. The radio in the room is a nice touch. Convenient parking.

Cons:

Nothing.

2026-04-11 • via Nuitee
F
Fiona • solo_traveller • gb
10
2026-04-11 • via Nuitee
M
Moto • extended_group • gb
10
Pros:

One of my fav hotels.

Cons:

Attention to detail

2026-04-09 • via Nuitee
M
Marcel Nijenhof • solo_traveller • nl
8
Pros:

The surroundings.

2026-04-09 • via Nuitee
S
Siddorn • couple • gb
10
Pros:

Was a lovely stay, the room was lovely, the location was fab - the staff where lovely and very welcoming and accommodating. Enjoyed my stay thank you so much.

2026-04-09 • via Nuitee
J
Jonathan • couple • gb
10
2026-04-07 • via Nuitee
J
Jacqueline • family_with_children • gb
6
Pros:

Nice room with comfortable bed.

Cons:

Food poor. We probably hit a bad moment at the end of a busy Easter Sunday but many dishes were unavailable and what we had was really not great especially the moules marinieres which were small and drowned in cream so not as described.

Room noisy when deliveries made around 5am. We had a hint of this when Jack's of disposable ear plugs were in the room on arrival but had to be woken up to discover why...

Bill. We paid in advance for the room and for food at the time but still got presented with someone else's meal charges when we went to check out without much sign of any apology.

2026-04-07 • via Nuitee
L
Leah • couple • gb
9
2026-04-06 • via Nuitee