The Castle Hotel, Conwy, North Wales - The Coaching Inn Group

Hotels
8.9 (2211 reviews)
High Street , Conwy , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Cleanliness issues
Cold rooms
Heating problems

Categories

Cleanliness
7.79
There were reports of dirty towels and stains on carpets, indicating cleanliness issues.
Service
9.76
Predominantly positive feedback on staff friendliness and attentiveness.
Location
9.3
Multiple reviews praised the fantastic location right in the town center.
Room Quality
8.25
Rooms were described as comfortable and charming, but some issues with temperature were noted.
Amenities
8.78
Amenities like toiletries were appreciated, but some basic provisions were noted as insufficient.
Value for Money
8.74
Overall, guests felt they received good value for their money at this historic hotel.
Food and Beverage
9.29
The food received high praise for quality and presentation.
Overall Experience
9.26
Most reviews reflected a very positive overall experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Historic Setting and Elegant Rooms
The Castle Hotel, Conwy, North Wales, housed in a 300-year-old coaching inn, offers elegant bedrooms with period features and modern amenities. Enjoy the charm of the past with the convenience of the present in our beautifully designed rooms.

Dining and Bar Experience
Indulge in a culinary journey at Dawson’s bar, where you can savor local ales, ciders, and cocktails. Start your day right with a delicious cooked breakfast served daily, complemented by continental options. Our food and beverage offerings are designed to delight your taste buds.

Scenic Location and Nearby Attractions
Situated near Conwy Marina and overlooking Conwy Castle, our hotel stands on the site of an ancient abbey, offering picturesque views and a serene ambiance. Explore the beauty of North Wales with Llandudno Golf Club a short drive away and Conwy Castle within walking distance.

Experience the historic charm and modern comforts of The Castle Hotel, Conwy, North Wales. Book your stay now for a memorable getaway.

Important information:

When booking more than 8 rooms, different policies and additional supplements may apply.

Children are allowed on request. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.

The hotel is a popular venue at weekends with various events and can have live music playing until late, they do their best to ensure this is kept to a minimum.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2211 reviews
Cleanliness: 7.79
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.26
D
Debbie solo_traveller tw
10
2026-07-25 via Nuitee
H
Hugh solo_traveller gb
9
2026-07-24 via Nuitee
M
martin solo_traveller gb
9
2026-07-23 via Nuitee
C
Clive family_with_children gb
8
Excellent hotel - great location and friendly service.
Pros:

Ambiance of the hotel - the food (breakfast and dinner) and location.

Cons:

We were disappointed the two rooms were so far apart but it was fully booked.

2026-07-23 via Nuitee
J
joanna couple gb
10
The hotel has a lovely vibe but it’s the staff who made it a truly special stay! Thank you to them!
Pros:

It’s a lovely building with slightly corny pictures to add to the mock medieval vibe, but felt warm, friendly and comfortable.

Cons:

Not really. The door to the room was a little fiddly to lock/ unlock. Also, an option for firm pillows please!

2026-07-23 via Nuitee
H
Haakon Hasselgren solo_traveller no
10
Lovely stay in Central Conwy
Pros:

Castle is located inside city walls, with its own parking lot. Close to the castle. The staff is very friendly, the food is excellent, and with welsh beer on tap. Breakfast is delightful. Room was spacious, clean and comfortable. Will definitively be booking here again when coming back to Conwy.

Cons:

The building is historic and as such is confined with regards to changes. To access the parking lot, you must traverse a very narrow alley/coach and horse passage. Not a problem with most cars, I have an mid-sizeSUV and made it through, but bigger cars might prefer to park elsewhere. This is not a negative of the hotel, more an advice to future guest.

2026-07-23 via Nuitee
N
Neil solo_traveller gb
9
Great stay, staff were so helpful. Lovely room
Pros:

Location and staff

Cons:

Outside area requires tidying up

2026-07-22 via Nuitee
S
Steven couple gb
9
2026-07-21 via Nuitee
A
Arvind solo_traveller in
1
2026-07-21 via Nuitee
J
John couple nz
9
A great hotel very conveniently located in a charming historic harbour town
Pros:

Location was great, having good onsite carparking was very convenient considering the hotel is inside the old city walls. Conwy is a charming town and the hotel is ideally placed to explore it. Good restaurant options in close walkable distance. Lovely hotel breakfast

Cons:

Very small shower

2026-07-21 via Nuitee
M
Marek couple pl
10
2026-07-21 via Nuitee
G
Giovanni couple it
9
Pros:

Ottima la posizione. Ambiente csldo e confortevole.

Cons:

La camera era molto bella ma molto calda, difficile da arieggiare e non erano sufficienti i ventilatori che gentilmente ci hanno dato.

2026-07-20 via Nuitee
S
Steve couple gb
8
2026-07-20 via Nuitee
E
Emma couple ie
9
2026-07-19 via Nuitee
A
Alison solo_traveller gb
10
2026-07-19 via Nuitee
P
Pollard couple gb
9
Pros:

dinner went very well and the staff were helpful and friendly

2026-07-19 via Nuitee
B
Beverley couple gb
10
2026-07-19 via Nuitee
W
Williams solo_traveller gb
9
Pros:

Stay was wonderful, room ,food and staff lovely would book again

2026-07-18 via Nuitee
A
Anthony couple gb
8
Very good all round
Pros:

Very good breakfast

2026-07-18 via Nuitee
G
Gaynor family_with_children gb
10
2026-07-18 via Nuitee