The Castle Hotel, Conwy, North Wales - The Coaching Inn Group

Hotels
8.9 (2291 reviews)
High Street , Conwy , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Cleanliness issues
Cold rooms
Heating problems

Categories

Cleanliness
7.79
There were reports of dirty towels and stains on carpets, indicating cleanliness issues.
Service
9.76
Predominantly positive feedback on staff friendliness and attentiveness.
Location
9.3
Multiple reviews praised the fantastic location right in the town center.
Room Quality
8.25
Rooms were described as comfortable and charming, but some issues with temperature were noted.
Amenities
8.78
Amenities like toiletries were appreciated, but some basic provisions were noted as insufficient.
Value for Money
8.74
Overall, guests felt they received good value for their money at this historic hotel.
Food and Beverage
9.29
The food received high praise for quality and presentation.
Overall Experience
9.26
Most reviews reflected a very positive overall experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Historic Setting and Elegant Rooms
The Castle Hotel, Conwy, North Wales, housed in a 300-year-old coaching inn, offers elegant bedrooms with period features and modern amenities. Enjoy the charm of the past with the convenience of the present in our beautifully designed rooms.

Dining and Bar Experience
Indulge in a culinary journey at Dawson’s bar, where you can savor local ales, ciders, and cocktails. Start your day right with a delicious cooked breakfast served daily, complemented by continental options. Our food and beverage offerings are designed to delight your taste buds.

Scenic Location and Nearby Attractions
Situated near Conwy Marina and overlooking Conwy Castle, our hotel stands on the site of an ancient abbey, offering picturesque views and a serene ambiance. Explore the beauty of North Wales with Llandudno Golf Club a short drive away and Conwy Castle within walking distance.

Experience the historic charm and modern comforts of The Castle Hotel, Conwy, North Wales. Book your stay now for a memorable getaway.

Important information:

When booking more than 8 rooms, different policies and additional supplements may apply.

Children are allowed on request. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.

The hotel is a popular venue at weekends with various events and can have live music playing until late, they do their best to ensure this is kept to a minimum.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

8.9
Based on 2291 reviews
Cleanliness: 7.79
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.26
P
Peter • family_with_children • gb
7
Pros:

Very comfortable hotel

Cons:

The food at best was average.

2026-10-17 • via Nuitee
N
Nancy • solo_traveller • us
10
Outstanding !! A must when in Conwy
Pros:

Outstanding wonderfully comfortable beautiful room and fabulous breakfast parking which was wonderful

2026-10-17 • via Nuitee
A
Amanda • family_with_children • gb
9
2026-10-15 • via Nuitee
T
Thomas • solo_traveller • us
8
Pros:

Great location, wonderful staff, great food……fun!!

2026-10-15 • via Nuitee
B
Broster • couple • gb
10
Absolute delight to stay
Pros:

Love the character in bedroom and views from window. All of Castle hotel is lovely.
So much nicer than a modern hotel.
Breakfast was buffet and staff bringing hot breakfast choice from menu, good breakfast time too instead of having to rush eatng food and be out of restaurant.

Cons:

No problems

2026-10-11 • via Nuitee
J
Jana • solo_traveller • us
2
2026-10-11 • via Nuitee
C
Christine • couple • gb
6
Not sure about another visit. Disappointing stay.
Pros:

Our room,202, was spacious and quite well appointed. We liked the window seat, although it was quite small. The coffee machine was welcome although we had to guess how to use it without any instructions. Plenty of other tea/coffee etc. A roomy wardrobe , with poorly hung doors , but a bit short on drawer space. Fairly large T V, but again, no instructions on how to use the 2 controls. Couple of extra chairs provided which were useful.
Bathroom of ample size with a radiator that really warmed it up. Large bath with shower over and it was nice to see a grab handle. A good range of toiletries, and ample towels. We liked the optional low level lighting, useful for middle of the night visits! All in all, a comfortable room.
Had a meal one night in the restaurant, the food was good with plenty of choice.

Cons:

We had booked for a 3 night stay, but left after two. We found the bed really uncomfortable and ended up with backache. The pillows were what I call 'dead'. We did get one changed but it wasn't much better. Decided to call it quits and head home. This was a shame as we had enjoyed our stay up then, and a previous stay had been fine.

2026-10-10 • via Nuitee
E
Elizabeth • couple • gb
9
Nice hotel would recommend!
Pros:

Lovely clean room and nicely presented
Parking a bonus

Cons:

A bit noisy very early due to bin wagons each morning pre 6am x 3 wagons but we were on the front. Not the hotels fault!
The Flat Iron Steak wasn’t the best in their restaurant but excellent breakfast!

2026-10-09 • via Nuitee
J
Jo • solo_traveller • us
9
Pros:

Location, staff, room, and fabulous breakfast

2026-10-09 • via Nuitee
C
Cath • couple • gb
8
Very friendly staff lovely breakfast great location
Pros:

Excellent

2026-10-08 • via Nuitee
K
Ken • solo_traveller • jp
7
2026-10-07 • via Nuitee
P
Paul • couple • gb
8
Brilliantly located hotel with loads of character
Pros:

The location of the hotel is perfect. The breakfast is excellent, whilst the evening meal was very good.

Cons:

The noise outside the hotel is excessive. Bin collections appeared to occur every morning at 6am.

2026-09-19 • via Nuitee
C
Caroline • solo_traveller • ch
8
Prima!
Pros:

Altes Gasthaus mit viel Charme, tolles Bett, sehr leckeres Essen

Cons:

Alte Fenster, die sich nicht / nur schwer öffnen ließen

2026-09-18 • via Nuitee
K
Kim • solo_traveller • us
10
2026-09-18 • via Nuitee
S
Si Lyons • solo_traveller • gb
6
Pros:

Location and history

Cons:

Food was poor. We had dinner and breakfast, both poor.

2026-09-17 • via Nuitee
W
Warren • couple • au
7
Great location. A bit noisy.
Pros:

Location

Cons:

Noise. The clock tower bells every 15 minutes all night long. As the staff their say, a quirk of being so central. But ear plugs work.

2026-09-15 • via Nuitee
A
Andrew • couple • au
9
Pros:

Great ambience and location
Cute little street

2026-09-14 • via Nuitee
S
Susan • solo_traveller • gb
8
Pros:

The corridors smelt lovely and were lit by Tiffany lamps, giving it a warm comfortable feeling.The food was good and tasty.

Cons:

How they originally responded to my complaint. Being left unable to shower.

2026-09-13 • via Nuitee
K
KEVIN • couple • gb
5
The hotel needs a lift/ elevator
Pros:

Food was good but the highest room and no lift was hard going as I am not very mobile as I have a bad leg and I struggled a lot

Cons:

A lift to the top floor
No lifts in the hotel
I did not know that the room would be the furthest away on the top floor

2026-09-13 • via Nuitee
F
Farragher • couple • gb
9
Great
Pros:

The ambience

Cons:

Breakfast could have been larger

2026-09-13 • via Nuitee