The Castle Hotel, Conwy, North Wales - The Coaching Inn Group

Hotels
8.9 (2035 reviews)
High Street , Conwy , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Cleanliness issues
Cold rooms
Heating problems

Categories

Cleanliness
7.79
There were reports of dirty towels and stains on carpets, indicating cleanliness issues.
Service
9.76
Predominantly positive feedback on staff friendliness and attentiveness.
Location
9.3
Multiple reviews praised the fantastic location right in the town center.
Room Quality
8.25
Rooms were described as comfortable and charming, but some issues with temperature were noted.
Amenities
8.78
Amenities like toiletries were appreciated, but some basic provisions were noted as insufficient.
Value for Money
8.74
Overall, guests felt they received good value for their money at this historic hotel.
Food and Beverage
9.29
The food received high praise for quality and presentation.
Overall Experience
9.26
Most reviews reflected a very positive overall experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Historic Setting and Elegant Rooms
The Castle Hotel, Conwy, North Wales, housed in a 300-year-old coaching inn, offers elegant bedrooms with period features and modern amenities. Enjoy the charm of the past with the convenience of the present in our beautifully designed rooms.

Dining and Bar Experience
Indulge in a culinary journey at Dawson’s bar, where you can savor local ales, ciders, and cocktails. Start your day right with a delicious cooked breakfast served daily, complemented by continental options. Our food and beverage offerings are designed to delight your taste buds.

Scenic Location and Nearby Attractions
Situated near Conwy Marina and overlooking Conwy Castle, our hotel stands on the site of an ancient abbey, offering picturesque views and a serene ambiance. Explore the beauty of North Wales with Llandudno Golf Club a short drive away and Conwy Castle within walking distance.

Experience the historic charm and modern comforts of The Castle Hotel, Conwy, North Wales. Book your stay now for a memorable getaway.

Important information:

When booking more than 8 rooms, different policies and additional supplements may apply.

Children are allowed on request. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.

The hotel is a popular venue at weekends with various events and can have live music playing until late, they do their best to ensure this is kept to a minimum.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2035 reviews
Cleanliness: 7.79
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.26
D
Davies family_with_children gb
10
Pros:

very friendly staff and lovely food 😋 and great location 😀 👍

2026-02-14 via Nuitee
P
Paul solo_traveller gb
10
Ideal.
Pros:

Faultless. Staff were lovely and very efficient.

2026-02-13 via Nuitee
C
Christine couple us
7
Convenient location, friendly staff.
Pros:

Breakfast was good. Staff was friendly and helpful. Convenient location. Nicely remodeled.

Cons:

Some things were not functional. Noises from outside were loud. The tub was deep and was slippery getting out. I am healthy and in good shape and I needed something to hang on to getting out. The only thing available to grab was the towel rack above that had obviously been used as a grab bar before because it was bent.

2026-02-12 via Nuitee
A
andrew family_with_children gb
10
Pros:

Lovely hotel with great staff

2026-02-12 via Nuitee
R
Roberts couple gb
10
Lovely Stay and Highly Recommended
Pros:

Use to stay very regularly here some years ago
Very comfortable and staff very helpful.

Cons:

Great character and fitting decor

2026-02-11 via Nuitee
S
Siegfried solo_traveller de
10
2026-02-10 via Nuitee
C
Chris solo_traveller gb
9
The perfect stay for a short break
Pros:

The location in the middle if the town was ideal. The staff were very helpful and friendly. The housekeeping couldn’t be faulted. The historic charm of the room lived up to the description, and together with the modern bathroom, was perfect.

Cons:

Nothing!

2026-02-10 via Nuitee
E
Ernst-Joost couple nl
8
Prima hotel
Pros:

Leuk en charmant op een goede plek

Cons:

Het restaurant

2026-02-09 via Nuitee
J
Julie family_with_children gb
10
Pros:

Brilliant hotel, Central location, parking, food fabulous, clean and welcoming staff where great

Cons:

There is nothing we didn't like

2026-02-09 via Nuitee
S
Sayles family_with_children gb
10
2026-01-31 via Nuitee
S
Susan couple gb
7
2026-01-31 via Nuitee
L
louise family_with_children gb
8
2026-01-31 via Nuitee
M
michael family_with_children gb
10
Pros:

The castle is a fantastic place to stay,
The staff are fantastic they are friendly and helpful nothing to much trouble.
The castle is so clean and it's central to everything.
Conwy is fantastic, me and my partner come here every year sometimes twice and we come here to relax and enjoy the rest.

2026-01-31 via Nuitee
K
Katy solo_traveller gb
10
2026-01-30 via Nuitee
S
Sarah couple gb
8
2026-01-29 via Nuitee
J
Joshua family_with_children gb
10
2026-01-29 via Nuitee
A
Andrew couple gb
8
2026-01-29 via Nuitee
J
Jo-Anne family_with_children gb
10
Charming hotel!
Pros:

We booked a superior double room which was immaculate, quirky & contained lots of little treats for guests.
The hotel staff were charming. We highly recommend the vegan/vegetarian breakfast. The vegan black pudding was delicious! Lots of choice & great portions.
Don"t hesitate to book this lovely hotel.
We highly rate!

2026-01-28 via Nuitee
R
Rosaleen couple gb
9
Fantastic stay would probs eat breakfast elsewhere
Pros:

Bedroom was great bed was superb, really clean really nice hotel

Cons:

The breakfast wasn’t great for the price

2026-01-28 via Nuitee
D
Dr solo_traveller au
10
Loved it
Pros:

Comfortable, great location, lovely staff

2026-01-28 via Nuitee