The Castle Hotel, Conwy, North Wales - The Coaching Inn Group

Hotels
8.9 (2131 reviews)
High Street , Conwy , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Cleanliness issues
Cold rooms
Heating problems

Categories

Cleanliness
7.79
There were reports of dirty towels and stains on carpets, indicating cleanliness issues.
Service
9.76
Predominantly positive feedback on staff friendliness and attentiveness.
Location
9.3
Multiple reviews praised the fantastic location right in the town center.
Room Quality
8.25
Rooms were described as comfortable and charming, but some issues with temperature were noted.
Amenities
8.78
Amenities like toiletries were appreciated, but some basic provisions were noted as insufficient.
Value for Money
8.74
Overall, guests felt they received good value for their money at this historic hotel.
Food and Beverage
9.29
The food received high praise for quality and presentation.
Overall Experience
9.26
Most reviews reflected a very positive overall experience, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Historic Setting and Elegant Rooms
The Castle Hotel, Conwy, North Wales, housed in a 300-year-old coaching inn, offers elegant bedrooms with period features and modern amenities. Enjoy the charm of the past with the convenience of the present in our beautifully designed rooms.

Dining and Bar Experience
Indulge in a culinary journey at Dawson’s bar, where you can savor local ales, ciders, and cocktails. Start your day right with a delicious cooked breakfast served daily, complemented by continental options. Our food and beverage offerings are designed to delight your taste buds.

Scenic Location and Nearby Attractions
Situated near Conwy Marina and overlooking Conwy Castle, our hotel stands on the site of an ancient abbey, offering picturesque views and a serene ambiance. Explore the beauty of North Wales with Llandudno Golf Club a short drive away and Conwy Castle within walking distance.

Experience the historic charm and modern comforts of The Castle Hotel, Conwy, North Wales. Book your stay now for a memorable getaway.

Important information:

When booking more than 8 rooms, different policies and additional supplements may apply.

Children are allowed on request. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.

The hotel is a popular venue at weekends with various events and can have live music playing until late, they do their best to ensure this is kept to a minimum.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2131 reviews
Cleanliness: 7.79
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.26
L
Lorenz • solo_traveller • at
10
Pros:

Genuinely the coziest place I've ever come to

2026-05-08 • via Nuitee
R
Richard • couple • gb
1
If you’re a light sleeper choose somewhere else
Pros:

Lovely looking building but the interior is tired and a little neglected.
Our room was absolutely beautiful to be fair (4 poster room).

Cons:

I didn’t like the commercial refuse collectors emptying business bottle bins at 4:20am right outside our single pane glass windows!!!

2026-05-08 • via Nuitee
J
Jackie • solo_traveller • gb
10
Great hotel, great staff. Definitely stay again…
Pros:

Didn’t have the breakfast it was too expensive.

Cons:

Fab pod coffee machine in my room but a simple pictogram “how to use” would have been helpful. Wasted one of the coffee pods trying to figure it out.

2026-05-07 • via Nuitee
J
Julie • solo_traveller • gb
10
2026-05-07 • via Nuitee
T
Tamara • family_with_children • us
8
Pros:

The location and decor were awesome, and the staff were very nice.

Cons:

If your room is above the patio, it is a bit noisy at night with the social life there and in the morning when deliveries are being made. But, the view from the 3rd floor room was pretty good.

2026-05-07 • via Nuitee
K
Karen • couple • gb
9
Would recommend and return
Pros:

Very cosy - great location. Nice staff

Cons:

Service in restaurant was a bit slow but good very good

2026-05-07 • via Nuitee
M
Marlena • couple • gb
9
2026-05-06 • via Nuitee
S
Steve • extended_group • gb
9
2026-05-06 • via Nuitee
I
Ingrid • solo_traveller • gb
10
Pros:

Lovely hotel, and perfevrly situated.
All staff friendly and polite.

2026-05-06 • via Nuitee
A
Andrew • solo_traveller • gb
10
2026-05-06 • via Nuitee
B
Brian • couple • gb
10
What a great place to stay
Pros:

Really friendly welcome, lovely staff. Room was clean and well presented, lovely place to stay, in a great location. Stayed for diner and had a lovely meal with great service.

2026-05-05 • via Nuitee
H
Helena • couple • gb
10
2026-05-04 • via Nuitee
M
Marc • couple • gb
10
2026-05-04 • via Nuitee
N
Neil • couple • gb
8
Great two night stay in a hotel perfectly located in Conwy
Pros:

The hotel is perfectly located in the centre of Conwy. The staff were very helpful and were happy to give information about the town and facilities. The room was comfortable and clean. We had dinner at the hotel and the food was very good.

2026-05-04 • via Nuitee
G
Gavin Simpson • couple • gb
8
Lovely atmosheric hotel in the center of Conwy.
Pros:

Great central location for exploring Conwy etc. Convenient car park at rear and front of the property. Very atmospheric Hotel. All the staff we met were very helpful and friendly. Bedroom was nicely decorated and furnished and bed was comfy.Bathroom was very nice and clean. Did not have breakfast or dinner so cannot comment. We have stayed before and will return.

Cons:

Bedroom quite hot at night even though the heating was off. Could not get to sleep as people were talking very loudly outside the hotel entrance on the street which was just below our bedroom window. Street quite noisy in the morning.
Outside rear seating space at the hotel was very poor and tacky. These are all very minor observations.

2026-05-02 • via Nuitee
D
David • solo_traveller • it
10
Top hotel
Pros:

Ambience

Cons:

/

2026-05-02 • via Nuitee
J
John • couple • gb
10
2026-04-29 • via Nuitee
D
David • couple • gb
8
2026-04-28 • via Nuitee
T
Tracy • couple • us
7
The staff and location are excellent. The property itself needs more attention.
Pros:

This property is in a very good central location and an easy walk to the castle, harbour and restaurants. The staff were excellent.

Cons:

The finishes and furnishings were a bit tired and worn. The carpets were stained as was some of the upholstered furniture. This gave the appearance of an unclean property, even though the daily cleaning seemed very adequate. Coaching Inn Group needs to invest in this property. The photo shows an example of dirty and worn upholstery.

2026-04-26 • via Nuitee
S
steven • couple • gb
10
Pros:

Great location, excellent food and service, private off street parking essential when on a motorcycle.

Cons:

Nothing

2026-04-25 • via Nuitee