Vista LIC Hotel, BW Premier Collection

The guy on reception was very unfriendly on checked in and when asked for a city map said use google maps! When asked about breakfast hours he said its not included but there were posters everywhere advertising breakfast and dinner in the diner so an easy question to answer. The room had leaflets advertising the food options from the diner and the roof terrace restaurant and when we went to try and eat in the diner on our first night we were told it didnt serve food on Wednesdays so we went across the road to the hotel opposite and ate there, very good by the way! We had booked a city view room and I was expecting something a little better than the fire escape on the block opposite. Very disappointed and more so when was charged after check out for a make up stain on the duvet when there was never any make up in the room. Makes me wonder how many other people get charged after checkout :(

We preferred a more modern breakfast and barista coffee so went over the road to the other hotel for coffee each morning.
It'd a busy and noisy hotel, but its peaceful and restful in the rooms and the noise is very much in the background.

Didn't feel personable at all. Perspex barrier on the front desk didn't shout it's a quality establishment. No upgrade available, no late checkout availability and an automatic 20% gratuity added at the restaurant. Paper cups for in room hit drinks, really?

Having some things like lotion in the room

It is a walk to the subway. Coming back at night is a little unnerving. But, never encountered anything that was concerning. The room is small for 4 people unless you are with kids.

We had to relocated ourselves to another hotel due to over booking in their system. Our 15th anniversary was distrupted.

Sala bankietowa na 11 piętrze na której odbywały się głośne imprezy do godziny 1 w nocy. Trudno było spać mając pokój na 10 piętrze toż pod salą

The room was freezing cold, the heater in our room was not enough. Not the cleanest. The rooms are not sound proof to the point you can hear the neighbor's conversations.

La mala gana del personal para atender cuando no estás vestido de smoking, no hubo información sobre las instalaciones (gimnasio, terraza, agua caliente). Cuando preguntamos por el gimnasio nos enviaron al piso 7. Visitando todos los pisos encontramos el gimnasio en el piso 2, justo sobre la cabeza de los recepcionistas. Fuimos al último piso para acceder a la terraza superior y no nos dejaron pasar, de allí nos enviaron al piso 7 dónde hay una terraza techada pero la puerta no abría. Al consultar en recepción resulta que esa terraza es para gold members. Para completar hubo música fuerte toda la noche porque había un evento en el piso 11, y se escuchaba desde el piso 8. A la mañana un técnico golpeando la puerta para preguntar si era la habitación con problemas, y no...nunca pedimos ninguna reparación. Parecería que era el primer día de trabajo de todos porque nadie sabia nada. Caro para lo poco que ofrece y decepcionante.

Felszereltseg

very big noise in the corridors