The Hyde All Suite Hotel

Hotels
8.8 (1015 reviews)
13 London Road , Cape Town , za

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable accommodation
Friendly staff
Great location
Good amenities
Cons:
Cleanliness issues
Slow service in some areas
Room maintenance problems

Categories

Cleanliness
7.94
There were complaints about cleanliness and room maintenance.
Service
9.41
Staff were amazing, friendly, and always helpful.
Location
9.45
Conveniently near shops and beach, great views.
Room Quality
8.4
Rooms are spacious, but some rooms had maintenance issues.
Amenities
8.93
Good amenities including rooftop pool and breakfast.
Value for Money
8.39
Price is a bit high for the area.
Food and Beverage
8.94
Great breakfast but service could be slow at times.
Overall Experience
8.91
Overall a good stay with some issues but pleasant experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:19

Property Description

Rooftop Pool and Courtyard Restaurant
The Hyde All Suite Hotel features a refreshing rooftop pool and a charming courtyard restaurant with a bar. Guests can unwind by the pool or enjoy delicious meals and drinks in a serene setting.

Spacious Apartments with Modern Amenities
Experience comfort and elegance in the stylish apartments and studios at The Hyde. With contemporary furnishings, flat-screen TVs, air conditioning, and fully-equipped kitchens, each unit offers a relaxing retreat for guests.

Convenient Services and Facilities
From in-house dining options to room service and a well-equipped gym, The Hyde ensures a hassle-free stay for guests. Additionally, the hotel offers assistance with trip planning, massages in-room, and shuttle services for exploring the vibrant surroundings.

Book your stay at The Hyde All Suite Hotel for a memorable and convenient experience.

Important information:

Please note that all guests will be required to sign a registration form on arrival.
Please note that a pre-authorization amount of ZAR 200 per night will be taken for any incidental extras. If paid in Cash, this amount will be refunded on departure. If authorized on Credit Card, the amount will be canceled on departure and will be visible in your account within 48 hours.Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for ZAR 200 per person per night when using an available extra bed.
    Children from 13 years old to 17 years old stay for ZAR 400 per person per night when using an available extra bed.
    Adults stay for ZAR 800 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1015 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
D
Dara solo_traveller ie
8
Pros:

I liked that there was a living area in our room and we could watch TV. It was very spacious and good value for money. Great location!

Cons:

N/a

2026-07-18 via Nuitee
C
Christiaan solo_traveller za
7
2026-07-17 via Nuitee
R
Richard family_with_children za
7
2026-07-15 via Nuitee
C
Cornelis family_with_children za
8
2026-07-15 via Nuitee
C
Cassie Nurit couple za
1
MY BIRTHDAY WAS RUINED I WILL NEVER BOOK HERE AGAIN
Pros:

Location is great

Cons:

BAD SERVICE!!!! I WLL NEVER STAY HERE AGAIN UNPROFESSIONAL AND UNACCEPTABLE BEHAVIOR BY STAFF AND I DIDNT HAVE A GOOD STAY

2026-07-14 via Nuitee
M
MARIA L. ATOUGUIA solo_traveller za
10
Pros:

Well suited and spacious apartment

2026-07-11 via Nuitee
F
FarAway55326575568 Couples
2
Unhappy customers
Pros:

Absolutely the worse experience ever. Apparently the manager of the spa made a double booking, I was disturbed during my massage and asked to get dressed and leave as my name was not in their register mind you I got and email confirmation of my date and time. The manger was not on site however commented telephonically with staff informing them we should leave Unprofessional, arrival times are 15mins before time they were not ready for us, and also we started the message 10 mins late and ended 5min early and Bè mindful of the interruptions in between the message, I will never go back nor will I recommend anyone I will also leave this feedback on all platforms. Unhappy customers!!!!!!

2026-07-05 via Tripadvisor
J
Jacques couple na
10
We had an amazing time at The Hyde. The reception staff are so so friendly.
Pros:

Location is great

Cons:

The amount of cutlery in the kitchen. Just two of each.

2026-07-04 via Nuitee
H
Henderson solo_traveller za
10
2026-07-01 via Nuitee
N
Nandi couple za
10
It was worth celebrating my birthday at The Hyde All Suite Hotel
Pros:

I liked Everything! the loving staff, the delicious breakfast and the room was home away from home. The reception lady sang a birthday song for me.

Cons:

No in house DJ on a Friday night.

2026-06-25 via Nuitee
R
Rabia solo_traveller za
10
2026-06-21 via Nuitee
P
Patricia couple us
9
Very nice place. Staff was excellent. Would stay again.
Pros:

Great location, great staff. Rooms clean and well maintained. Good value for the money

2026-06-21 via Nuitee
M
Mpumelelo couple za
10
2026-06-19 via Nuitee
B
Barbara solo_traveller us
10
Pros:

Friendly and helpful staff. The sky bar and the other restaurant.

Cons:

The lighting in the rooms
Needs to be brighter and softer to make the rooms feel warmer.

2026-06-19 via Nuitee
S
stephen solo_traveller za
1
Great staff on desk . 3 time staying hope its just a promlem with 6th floor
Pros:

Staff front desk great.

Cons:

Did not rate Assistance Manager The room 602 should never be used right next to lift and fire door which was left open as only way to bar on the roof.could not get any sleep with noise. The gates for parking inside closed on my car, and Assistance Manager did not care.

2026-06-18 via Nuitee
W
Will solo_traveller gb
10
2026-06-17 via Nuitee
Z
Zandile couple za
9
2026-06-16 via Nuitee
I
Ismail solo_traveller za
8
2026-06-15 via Nuitee
H
Heinie family_with_children za
10
2026-06-14 via Nuitee
K
Kyndra solo_traveller za
10
Pros:

All of the staff were incredibly friendly and helpful

Cons:

Nothing

2026-06-11 via Nuitee