Sunrise Resort Apartments & Spa

Hotels
•
Independent
7.8 (6 reviews)
Mkomani, Off Link Road, Mwamba Dr, Nyali, Mombasa, Mombasa County , Mombasa , KE
254-020-718732044

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Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Breakfast available (surcharge)
Smoke-free property
Free self parking

Review Highlights

Pros:
Good food quality
Cons:
Cockroaches found in rooms
Delayed maintenance services
Room quality issues

Categories

Cleanliness
3
Guests reported various cleanliness issues including cockroaches and poor condition of furniture.
Service
4.5
Guests had multiple issues with service, including delayed maintenance and unresolved room problems.
Location
5
Although advertised as ocean/sea front, guests were disappointed by the lack of sea view.
Room Quality
4.5
Guests encountered maintenance issues with the rooms, such as non-functional lights and doors.
Amenities
4.5
Several amenities were found to be lacking, including hot water and a functioning safe.
Value for Money
4
Guests felt that the price did not match the quality of services offered.
Food and Beverage
6.5
Although food quality was appreciated, overall room experience overshadowed the dining experience.
Overall Experience
4.5
Most guests had negative experiences and would not recommend the hotel for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-12 06:26

Property Description

Luxurious Accommodations
Relax in one of our 24 air-conditioned guestrooms, each equipped with a comfortable bed and modern amenities to make you feel at home.

Recreational Offerings
Take a dip in our refreshing outdoor pool or enjoy complimentary wireless internet access while lounging poolside.

Convenient Location
Located just minutes away from popular attractions like Nyali Beach and City Mall, Sunrise Resort offers easy access to the best of Mombasa.

Ready to experience a relaxing beachfront getaway? Book your stay at Sunrise Resort Apartments & Spa for an unforgettable retreat by the sea.

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MBA

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

7.8
Based on 6 reviews
Cleanliness: 3
Service: 4.5
Location: 5
Room Quality: 4.5
Amenities: 4.5
Value for Money: 4
Food and Beverage: 6.5
Overall Experience: 4.5
I
Inayat • family
4
Pros:

listed as ocean / sea front - no sea view. no hot water for more than half the stay. found cockroaches in the fridge, bedroom and in the main living area. furniture was in poor condition. checked in and the safe wasn't working - did not get it fixed until the last 24 hours we were there. light not working when checked in and the kitchen lights were not working - they did fixed the same night. checked in and one of the bathroom doors did not have a know on the inside - told maintenance and their first suggestion was to leave the door ajar. They did fix this the next day. food was good - only had the beef skewers several times BUT they were good. i will not stay again and would not recommend.

2025-06-08 • via Nuitee
D
Dorine • family_with_children
6
Pros:

Old furniture and bed was not very comfortable

2025-01-18 • via Nuitee
S
somnath • family
4
Pros:

On our arrival we found that there was no hot water in the hotel. We were informed that this would be dealt with however it was resolved three days later on the last day of our stay.
The apartment we were guven was dirty and in a state of disrepair with broken/missing toilet fittings. One of the ensuite bathrooms had a stench which made it unusable. The lift haf standing water on the floor which caused us concern and had dirty hand/finger prints on the walls.
We were eventually moved from the apartment to two double rooms in another part of the hotel which were cleaner however the problems with access to hot water were only resolved at tge end of our stay.
The front desk staff of Adam and Isaac did their best to deal with these issues however there are underlying issues in the running of this hotel

2024-12-26 • via Nuitee
N
Niraj
10
Sunrise at Sunrise Resort Apartments & Spa
Pros:

The property had a wow factor as my room had swimming pool and sea view, airy, good balcony with Sunrise view, neat and clean room. The service was very good, staff responded immediately after making call. Reception and other staff were helpful and courteous. Good to stay when on vacation.

2024-09-15 • via Nuitee
H
Henry
6
Pros:

They need to do more to clean the place. The fixtures are worn and in some cases simply broken. The service at the main restaurant was poor.

2024-09-13 • via Nuitee
C
Chinyere • family
10
Pros:

Great people, great place

2024-06-21 • via Nuitee