Canada Suites on Bay

Hotels
Independent
8.4 (108 reviews)
382 Yonge Street, Toronto, Ontario, M5B 1S9 , Toronto , CA

Children allowed
Pets allowed

Facilities

Fitness facilities
Express check-out
Garden
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Great location
Good service
Cons:
Cleanliness issues with bed bugs

Categories

Cleanliness
5.23
This place has bed bugs, impacting cleanliness negatively.
Service
9.2
Standard service for this hotel tier, with minor setup issues.
Location
9.24
Location is adequate, contributing positively to the stay.
Room Quality
8.69
Standard quality for this hotel tier.
Amenities
8.72
Standard quality for this hotel tier.
Value for Money
8.68
Standard quality for this hotel tier.
Food and Beverage
8.73
Standard quality for this hotel tier.
Overall Experience
8.7
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:32

Property Description

Luxurious Amenities
Indulge in a stay at one of our 10 individually decorated guestrooms, complete with fireplaces and premium bedding. Our kitchens are fully equipped for your convenience, and complimentary Wi-Fi keeps you connected.

Recreation and Relaxation
Unwind in our fitness center or take a leisurely stroll through our garden. You can also grab essentials at the on-site grocery store or pamper yourself at the hair salon.

Convenient Location
Centrally located in Toronto, our aparthotel is within walking distance of key attractions like The Hospital for Sick Children and Ryerson University. With express check-in and check-out services available, our multilingual staff ensures a seamless stay.

Book now for an unforgettable experience at Canada Suites on Bay.

Important information:

  • One child 8 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • In accordance with national/local laws, air conditioning may be restricted to certain hours from 1 October to 31 May.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YTZ

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Smoking

    Smoking permitted

See all policies

Location

Guest Reviews

8.4
Based on 108 reviews
Cleanliness: 5.23
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 8.7
B
Brittney
2
Pros:

This place has bed bugs. Booked it for a client and she was bitten all over her back. She went to a doctor as she wasn't sure what it was and the doctor confirmed it was actual bed bugs.

2025-09-28 via Nuitee
D
Damon
8
Pros:

Could be a little easier to get officially set up for the stay, but it ended up being great. I was a little nervous after getting scammed a year ago, so some kind of indication making clear this is Hotel.com confirmed legitimacy would have helped.

2025-08-02 via Nuitee
D
Daniel
8
Pros:

Was a very nice room and easy to come and go. However the fire alarm got pulled at 3am on my second last night there and not because of a fire. I then couldn't go back to bed and was super tired for my meetings the next day.

2025-06-09 via Nuitee
P
Prakash
10
Pros:

Excellent.

2025-05-16 via Nuitee
L
Latchezar
10
Pros:

Highly recommended!

2025-05-07 via Nuitee
P
P Y
10
Pros:

Love the space and view and location of this apartment. Highly recommend

2025-05-06 via Nuitee
G
Geneviève
8
Very quiet and great location!
Pros:

Great location, amazing view, very quiet, and a lot of amenities nearby! I must say it would be a good idea to provide guests with more hooks (at least in the bathroom and the secondary room), handsoap and dish soap, sharper knives and some basics like salt, pepper, condiments, butter, jams, etc., as you don't necessarily want to buy them when you're only staying for 4-5 days. Also, a new shower curtain could be an improvement, as it was starting to be a bit smelly. However, all in all, we recomment this place, the air conditioning worked perfectly, everything worked perfectly, and we would definitely go back!

2025-04-28 via Nuitee
J
Jonathan
6
Great location but needs some work
Pros:

The apartment was on the 39th floor. Amazing views from one of the highest residential buildings in Canada (may be the highest still). Kitchen area was well stocked with pots and pans etc, the key issue was with the furniture. The sofa was just uncomfortable it may be a sofa bed but even so was really uncomfortable. The chairs were clear plastic and the tables and cofffee tables were glass. I guess it was meant to look good (not to my taste personally) but it also made it unusable due to comfort and practicality. Tbe other issue was with the heating/cooling. When it kicked in it covered the apartment in dust, i guess it had not been used in a while. Communication by WhatsApp was great but needing a large dollar bank deposit to cover breakages etc seems unusual. If you haven't got a Canadian bank account they will also charge admin fee for processing the deposit. Its in the booking t & c's but I didn’t read it and it was a pain.

2025-04-26 via Nuitee
J
James
10
Pros:

Perfectly convenient for many amenities.

2025-04-02 via Nuitee
C
Calvin
10
Pros:

Great place to stay in the perfect spot in town

2025-03-15 via Nuitee
G
Giacomo
10
A gem in Toronto
Pros:

Really great. Most welcoming attitude and satisfaction based. Any minor technical issues were resolved to the satisfaction of the client. Great space, great location and ultra clean.

2025-02-21 via Nuitee
S
Sara
10
Great stay
Pros:

I have stayed at this property twice and have been happy both times. All information from Canada suites was clear and they were very responsive to any inquiries I had before, during and after my stay. Highly recommend!

2025-02-17 via Nuitee
L
Len
10
Pros:

highly recommend this for staying in toronto easy to check in the rooms are excellent and is close to downtown , easy to get to airport

2025-01-15 via Nuitee
S
Susan M.
4
Frustrating stay
Pros:

Gym was much further then expected, took forever to get a key and never got to gym. Should ask before arrival if needed and leave with room key. Had to ask 3 times. Instructions for tv would be great. Hand cream is a typical amenity, especially in cold weather. Felt frustrated most of the time. Left early just to get home. I will not be staying there again.

2024-11-17 via Nuitee
K
Kevin partner
10
Pros:

Center of the city, shopping, gym, restaurant, mall nearby. Nice view of the city.

2024-11-13 via Nuitee
V
Verified traveler
10
Pros:

Very Clean, Great View, everything I needed to feel at home.

2024-10-25 via Nuitee
Q
Quentin
10
Excellent All Round for Business Travellers
Pros:

I absolutely recommend Canada Suites if you are traveling with multiple work colleagues. Not only we were given three keys to the unit, everything was clean and comfortable. I had an excellent stay with my colleagues as a media professional and am bookmarking Canada Suites for future business travels.

2024-10-05 via Nuitee
L
Lucky family
10
Pros:

Loved this place would recommend it to family and friends

2024-09-30 via Nuitee
S
Sara
10
Great accommodations!
Pros:

Canada suites was perfect for my sister and I to enjoy Toronto! The room was clean and comfortable, we had two queen beds, both in their own rooms which gave us our own space. The kitchen was handy and we cooked a few meals which helped us save some money on meals. I was worried when they asked me for a $500 deposit via e-transfer so I opted to pay by credit card and pay the service fee, but in the end there was nothing to worry about. Michael was responsive to my questions and was great to work with. I would 100% stay here again.

2024-09-28 via Nuitee
E
Enzo friends
10
Pros:

Everything was perfect ! Thank you so much !

2024-09-10 via Nuitee