Hanoi Sena Hotel & Travel

Hotels
8.6 (837 reviews)
1 Hàng Hòm , Hanoi , vn

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise from street
Unclean areas

Categories

Cleanliness
7.74
Some reviews mention unclean conditions and ongoing renovations, affecting perceived cleanliness.
Service
9.21
Guests consistently praised the staff for being helpful, polite, and attentive.
Location
9.25
Multiple reviews highlighted the hotel's excellent location near attractions and dining options.
Room Quality
8.2
While some rooms had nice interiors, issues like street noise were mentioned.
Amenities
8.23
Adequate amenities were suggested, with some guests mentioning breakfast and dining options.
Value for Money
8.69
Good value noted, especially for location and service as reflected in positive comments.
Food and Beverage
8.74
Breakfast received positive mentions, indicating good quality.
Overall Experience
8.71
Overall positive sentiments about the stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:35

Property Description

Central Location in Hanoi

Located in the heart of Hanoi, Hanoi Sena Hotel & Travel - Former Symphony Hanoi Hotel offers convenient access to popular attractions such as St. Joseph Cathedral and Thang Long Water Puppet Theater.

Comfortable Accommodation and Dining Options

Guests can enjoy air-conditioned rooms equipped with modern amenities including a flat-screen TV, minibar, and private bathroom. The hotel also features a snack bar and a restaurant serving delicious Vietnamese cuisine.

Convenient Services and Nearby Attractions

With a 24-hour front desk, airport transfers, and free WiFi, guests can expect a hassle-free stay. Explore nearby landmarks like Hoan Kiem Lake, Hanoi Old City Gate, and Trang Tien Plaza during your visit.

Experience the best of Hanoi at Hanoi Sena Hotel & Travel - Former Symphony Hanoi Hotel. Book your stay now for an unforgettable trip!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Adults stay for VND 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 837 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
C
Chantelle Jean • couple • gb
10
Comfortable stay with excellent staff and a convenient location.
Pros:

Great location in the Old Quarter with many attractions and restaurants within walking distance. The staff were very friendly and helpful, the room was clean and comfortable, and the breakfast had a good variety.

Cons:

Nothing negative to say honestly

2026-07-04 • via Nuitee
C
Charlotte • couple • au
10
2026-07-02 • via Nuitee
H
Helen • couple • au
10
Pros:

This is a budget hotel and very good value for money. (We pay more for an unpowered site in a caravan park in Australia!!😝) It was clean and bathroom has been updated and the staff were very polite and helpful.

2026-07-01 • via Nuitee
G
Gabriel • couple • fr
10
Pros:

Très bon emplacement, personnel super sympa et toujours disponible + une chambre très confortable !

2026-07-01 • via Nuitee
C
Conor • solo_traveller • ie
10
Great hotel with lovely staff
Pros:

Very nice hotel in a good location in Hanoi. It was great value and the staff were incredibly kind and helpful

2026-06-29 • via Nuitee
M
Melia • solo_traveller • ch
10
Pros:

staff was super friendly

2026-06-26 • via Nuitee
F
Frouke • couple • be
10
Pros:

Amazing location and wonderful staff!

2026-06-26 • via Nuitee
M
María Dolores • couple • es
10
5 estrellas 🌟
Pros:

Todo. La amabilidad del personal, la ayuda que nos brindaron, la ubicación, comodidad de las camas, limpieza, amplitud de la habitación.
Este hotel calidad precio es de lo mejorcito de Hanoi.

Cons:

Nos gustó todo! 😊

2026-06-25 • via Nuitee
M
María Dolores • couple • es
10
Un acierto!!
Pros:

Todo estupendo. Nos ayudaron mucho!! El hotel es súper cómodo y céntrico.
El personal es lo más!!!!! Súper amables y risueños 😊

Cons:

Nos encantó todo!!

2026-06-25 • via Nuitee
L
Lady Geneva • solo_traveller • ph
8
2026-06-24 • via Nuitee
L
Luce • solo_traveller • fr
10
Personnel au top. Merci
Pros:

L’hôtel est extrêmement bien situé dans le vieux Hanoi

Les chambres sont très propres
Il faut préciser avec fenêtre

Le personnel est adorable et à l’écoute.
Je vais revenir à mon prochain voyage mi juin
Ça sent super bon à la réception
Ils organisent aussi le pick up et le drop pour l’aéroport
Merci de m’avoir autorisé le early check in

Cons:

N/A

2026-06-24 • via Nuitee
T
Tom • solo_traveller • gb
10
Pros:

Clean and modern room with very friendly staff who were always helpful.

Cons:

Everything was perfect !

2026-06-23 • via Nuitee
G
Gia • couple • vn
9
Pros:

Nhân viên thân thiện , nhưng cơ sỏ vật chất cần nâng cấp nh hơn .

2026-06-21 • via Nuitee
L
Liraz • couple • il
10
2026-06-09 • via Nuitee
N
Niklas • couple • de
10
2026-06-08 • via Nuitee
C
Cafer Tayyar • extended_group • tr
7
Pros:

Tesisin beğendiklerim; kahvaltısı

Cons:

Temizlik konusunda daha dikkatli olmalılar, yataklardan kıl çıkıyor, eski bir bina,

2026-06-01 • via Nuitee
H
Herma • couple • nl
10
2026-05-31 • via Nuitee
I
Itay • couple • il
10
Good place near the old town, recommended. ממליץ!
Pros:

Very nice hotel, clean and new. They upgrade us for free
Good service

2026-05-31 • via Nuitee
C
Connor • solo_traveller • au
10
Great
Pros:

Very friendly staff, even gave us a free room upgrade. Location was perfect

Cons:

Some road noise but not as much as you would expect in Hanoi

2026-05-30 • via Nuitee
A
Adam • couple • au
10
2026-05-27 • via Nuitee