Hotel Hacienda Del Caribe

Hotels
•
Independent
8 (118 reviews)
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-984-8733132

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Facilities

Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Room cleanliness
Limited amenities

Categories

Cleanliness
6.33
The shower head was moldy and the drain was slow.
Service
9.3
Some staff were friendly and accommodating.
Location
9.34
Close and convenient to everything.
Room Quality
6.29
Room smelled terrible.
Amenities
7.82
Lacks some amenities like coffee.
Value for Money
8.28
Standard quality for this hotel tier.
Food and Beverage
8.33
Standard quality for this hotel tier.
Overall Experience
8.3
Great stay overall despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:25

Property Description

Experience your perfect getaway at Hotel Hacienda Del Caribe, nestled in the vibrant heart of Playa del Carmen!

Unmatched Location
Our hotel places you just steps away from the famous Quinta Avenida and breathtaking Playa del Carmen Main Beach. Explore the best local attractions like Founders Park and the Frida Kahlo Museum, all within walking distance.

Relaxation and Recreation
Unwind by our stunning outdoor pool or soak in the serene views from our terrace and garden. Whether you're swimming or lounging, relaxation is at your fingertips.

Comfort and Convenience
Stay in one of our 34 well-appointed guest rooms featuring plasma televisions and complimentary toiletries. Enjoy the ease of 24-hour front desk services, express check-out, and a convenient airport shuttle service for a hassle-free stay.

Don't miss out on a delightful experience—book your stay at Hotel Hacienda Del Caribe today!

Important information:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8
Based on 118 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 6.29
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 8.3
B
BLANCA
8
Pros:

Weather was wonderful! Staff could be a little more kinder to all people. Beds were a little hard, but pillows made up for it! Hotel was overall a good stay.

2025-10-02 • via Nuitee
M
Marco
10
Pros:

Overall, it was a great stay the hotel is really nice and straight to the point it’s not l

2025-08-21 • via Nuitee
E
ernest
8
Pros:

I enjoyed my stay, felt safe close and convenient to everything! Would definitely stay there again.

2025-08-20 • via Nuitee
T
Tonya
10
Pros:

I love that I have a resort option that caters to divers. I spend mm9nimal time on property or in my room, so dont need the frills of some fancy resort.

2025-08-02 • via Nuitee
J
Jeanne
10
Hacienda del caribe
Pros:

Cleaning lady came every day to clean the room and bring fresh towels. I stay here every time I come to Playa.

2025-07-23 • via Nuitee
A
alex • family
4
Pros:

The room of this hotel smell terrible and you can’t sleet for the smell

2025-07-21 • via Nuitee
J
Jason • partner
10
Pros:

Great area and hotel. Wifi is intermittent

2025-07-21 • via Nuitee
J
Janice • family
4
Pros:

The shower head was moldy and the drain was slow. Some of the staff seemed irritated by us being there. There isn't a bar on premises like the pictures show. Coffee maker but no coffee and none of the markets we went to had coffee grounds. Air conditioner worked well and cleaning staff were nice. Front desk people were quite friendly.

2025-07-15 • via Nuitee
J
James
10
Wonderful Hotel
Pros:

This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet.

2025-07-15 • via Nuitee
L
Laura • family
10
Pros:

.

2025-07-09 • via Nuitee
M
Maria Del Rosario • family
6
Pros:

It was okay

2025-06-27 • via Nuitee
J
Jaxon • family
8
Pros:

Very well located near the 5ta avenida

2025-06-25 • via Nuitee
J
Jose • family_with_children
6
Pros:

They charge for towels, blankets and any small amenities you might ask for. Great location but customer service needs a reboot

2025-06-22 • via Nuitee
E
Erick
10
Pros:

Excelente ubicación, anfitriones amables, habitaciones amplias y bien equipadas. Es mi tercera vez en éste hotel y lo sigo prefiriendo para estancias futuras.

2025-05-18 • via Nuitee
M
Mary Ellen • family
10
Pros:

We love this place!

2025-05-01 • via Nuitee
L
Laura • partner
8
Pros:

In the classic Mexican traditional style, the rooms were nice. Plenty of hot water.

2025-04-27 • via Nuitee
C
carlos
10
Pros:

Bueno para el precio

2025-04-21 • via Nuitee
C
Courtney • partner
10
Pros:

Had a great stay, friendly staff, good location in tourist area!

2025-04-15 • via Nuitee
G
GRISEL
10
Pros:

I had a fabulous time; great place to stay and would not hesitate to use again

2025-04-08 • via Nuitee
C
Catherine D
4
No hot water
Pros:

No hot water to bath. Beds are hard. No top sheet, just a dirty comforter.

2025-04-01 • via Nuitee