Hotel Santika Pandegiling - Surabaya

Hotels
Santika
8.4 (160 reviews)
Jl. Pandegiling, 45 , Surabaya , id

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Noise from the intersection
Concerns about cleanliness in certain areas

Categories

Cleanliness
7.73
Mentioned concerns about room cleanliness and unclean towels.
Service
9.2
Staff are described as friendly and accommodating.
Location
8.74
The location is convenient and strategic.
Room Quality
7.69
Rooms are clean but could use renovation.
Amenities
8.22
Adequate amenities described, but some areas need refurbishment.
Value for Money
8.68
Reasonable prices for the hotel quality and services.
Food and Beverage
8.73
Food is well-reviewed, although breakfast variety is noted.
Overall Experience
8.2
Overall positive experience tempered by noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:36

Property Description

Modern Rooms with Amenities
Hotel Santika Pandegiling offers modern rooms equipped with a flat-screen cable TV, private bathroom, air conditioning, and tea/coffee making facilities. Guests can also request hairdryers and utilize personal safes for added convenience.

Convenient Location
Situated just a 25-minute drive from Juanda Airport, the hotel is in close proximity to popular shopping destinations like Tunjungan Plaza and Darmo Trade Centre. Additionally, Grand City Surabaya and Gramedia Expo are only a 5-minute drive away, making it a convenient choice for travelers.

Dining and Leisure Options
Guests can enjoy a variety of culinary delights at Kemangi Restaurant, which offers Indonesian, Oriental, and International cuisine. The restaurant also hosts nightly live music, providing a perfect setting for guests to unwind after a day of exploration.

Ready to experience comfort and convenience at Hotel Santika Pandegiling? Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 12 years old and over stay for Rp 288,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 160 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 7.69
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 8.2
Z
Zipora solo_traveller id
8
2026-07-02 via Nuitee
M
Main solo_traveller id
8
2026-06-30 via Nuitee
W
Wander63454359555 Family
10
Best Staff
Pros:

Had a wonderful stay at this hotel! The staff were incredibly friendly, spacious rooms and spotless, but the breakfast selection could be improved.
Thank you to kak virgo and dinda for the birthday cake. Overall highly recommended!"

2026-06-25 via Tripadvisor
B
Barayil Althaf couple in
9
Good
Pros:

Clean Room and Very Good Breakfast

2026-06-21 via Nuitee
A
aminu solo_traveller id
10
2026-06-13 via Nuitee
A
aminu solo_traveller id
10
2026-06-13 via Nuitee
C
Climber07828634162 Family
10
More Than Just a Hotel Stay – Thank You, Mas Imam & Mas Ferry!
Pros:

More Than Just a Hotel Stay – Thank You, Mas Imam & Mas Ferry!

I had a truly wonderful stay at Hotel Santika Pandegiling Surabaya. The hotel is comfortable, clean, and conveniently located. Most importantly, the hospitality provided by the entire team was exceptional.

I would especially like to express my sincere appreciation to Mr. Imam from the Sales & Marketing team and Mr. Ferry, the Front Office Manager, for going above and beyond during my stay in Surabaya. From the very beginning, the booking process was handled quickly and efficiently, making everything smooth and hassle-free.

They were always willing to assist and share valuable recommendations, from delicious local restaurants to must-visit places in Surabaya. Their kindness, attentiveness, and genuine care made my trip even more memorable and enjoyable.

It is people like them who truly make a difference and turn a simple hotel stay into a meaningful experience. Thank you for making me feel so welcomed and well taken care of throughout my time in Surabaya.

I highly recommend Hotel Santika Pandegiling Surabaya to anyone visiting the city, and I would definitely love to stay here again in the future.

Once again, thank you, Mr. Imam and Mr. Ferry, for your outstanding service and warm hospitality. See you again soon!

2026-06-11 via Tripadvisor
E
Eleora C solo_traveller id
8
2026-06-06 via Nuitee
D
doctor alone solo_traveller id
9
Staf Nando hotel ini ramah
Pros:

Staf nando yang melayani cek in dengan Respon cepat. Ramah.

Cons:

Tidak ada kolam renang. Lift lambat karena umur

2026-05-20 via Nuitee
R
Rizal solo_traveller id
8
2026-05-20 via Nuitee
W
Widiyatmoko couple id
7
2026-05-01 via Nuitee
M
Mardyana solo_traveller id
8
2026-04-20 via Nuitee
A
Agus R Hermanto solo_traveller id
9
Pros:

Staf ramah. Kamar luas, view kota.
Menu sarapan kebanyakan khas Nusantara.

Cons:

Mayoritas parkir outdoor, mobil berpotensi kepanasan.
Pencahayaan kamar jika ada opsi bisa lebih terang lagi akan lebih baik.

2026-04-17 via Nuitee
N
Nurul couple id
8
2026-04-08 via Nuitee
N
Novy solo_traveller id
6
Pros:

Resepsionis

Cons:

Resepsionis

2026-04-05 via Nuitee
J
Jac couple nl
5
Niet voor herhaling vatbaar.
Pros:

Het vriendelijke personeel

Cons:

Extreem gehorig, onmogelijk om te slapen vanwege het luide verkeer van de straten waar het hotel gelegen is.
Buiten om het hotel is weinig of niks te beleven.

2026-03-28 via Nuitee
W
Winarno family_with_children id
7
2026-03-27 via Nuitee
A
Agapitus couple id
10
2026-03-03 via Nuitee
H
Helen couple id
8
Kami sekeluarga sangat menikmati liburan kami selama hampir sebulan . Terima kasih🙏
Pros:

Semua staff mulai dari housekeeping, kitchen dan chef nya, laundry nya, satpam, bellboy, receptionist, semuanya baik banget. Saya tinggal hampir sebulan di sini. Yang buat saya enggan pindah hotel karena staff2 nya baik banget👍hotel bintang 5 saja tdk mgkin sebaik ini staff2nya.

Makasih ya selama kami di sana, rasanya sdh sprti keluarga 😊

Cons:

Almost nothing deh.
Untuk harga segitu, sangat super.
Makasih hotel Santika Pandegiling .

2026-02-14 via Nuitee
W
Witri family_with_children id
9
Pros:

The room and bathroom fit for me

2026-02-08 via Nuitee