Ueno Terminal Hotel

Hotels
7.7 (140 reviews)
Taito-ku, Higashiueno 2-21-11 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Massage services
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Room Size

Categories

Cleanliness
6.95
The thin walls and the type of keys used could indicate some cleanliness concerns.
Service
8.45
Staff was very friendly and spoke English.
Location
8.45
Super close to the train station and accessible to main activity areas.
Room Quality
6.95
Simple room; amenities working but could be improved in size.
Amenities
7.65
Basic amenities are functional; nothing extraordinary.
Value for Money
7.95
Reasonable pricing for the location despite some shortcomings.
Food and Beverage
7.45
Had a restaurant nearby, but no mention of dining options within the hotel.
Overall Experience
7.75
Average experience; could be improved but meets expectations for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:48

Property Description

Prime Location:
Located just a 4-minute walk from Ueno Station, Terminal Hotel offers convenience for travelers to explore Tokyo easily.

Comfortable Accommodation:
Rooms at Ueno Terminal Hotel are equipped with modern amenities like free Wi-Fi, flat-screen TV, and private bathroom for a pleasant stay.

Dining Options:
Indulge in Japanese and Italian cuisine at the hotel's restaurants, and enjoy a hearty Japanese-style breakfast at Suisha restaurant.

Book now for a memorable stay at Terminal Hotel in the heart of Tokyo!

Important information:

From Ueno Subway Station, Exit 3 is nearest to the hotel.
From JR Ueno Train Station, the Asakusa Exit and Main Exit are nearest to the hotel.An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 140 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.65
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 7.75
H
Hong Koon • solo_traveller • sg
7
Short stay at accessible location
Pros:

Simple room but amenities all working. Location is good, hidden on a quiet corner but not far from Ueno station and main activity areas.

Cons:

Would be good to provide the room size to give customers a good idea.

2026-01-19 • via Nuitee
中村 • extended_group • in
7
2026-01-08 • via Nuitee
L
Luke • solo_traveller • au
9
Convenient and well priced
Pros:

This hotel is conveniently located and easy to access from Ueno Station. The staff are excellent. Some staff speak enough English to make things easier. I was able to leave my luggage before check in and after check out.

Cons:

The cafe/restaurant was closed during my stay.

2026-01-06 • via Nuitee
Y
yu • solo_traveller • tw
6
2026-01-02 • via Nuitee
C
chuerchanad • family_with_children • th
9
จากผู้พัก 5 คืน
Pros:

ทำเลที่ตั้งดีมาก จากสะพานลอยสถานีอุเอโนะสามารถใช้ลิฟท์ลงมาระดับถนนได้
โรงแรมมีตราชั่งสำหรับชั่งกระเป๋าเดินทาง

Cons:

สิ่งที่ควรปรับปรุงคือ หน้าโรงแรมมีบันได 5 ขั้น ต้องยกกระเป๋าเดินทางขึ้นบันได รถเข็นเด็กก็ต้องยกเช่นกัน หากทางโรงแรมทำทางลาดให้รถเข็นและลากกระเป๋าเดินทางขึ้นได้ จะเป็นที่พักที่สมบูรณ์แบบยิ่งขึ้น

2025-12-16 • via Nuitee
Y
Yuriko • solo_traveller • jp
7
上野駅近くで2万円以下なのでまあこうなる。普通です。
Pros:

立地

Cons:

鍵のタイプと壁の薄さ、部屋からの眺望が非常階段だったこと(コレは仕方がない)

2025-11-16 • via Nuitee
N
Ngoc • solo_traveller • ch
9
2025-10-13 • via Nuitee
Y
yuichi • solo_traveller • jp
9
2025-10-05 • via Nuitee
L
Lopez • solo traveller • cr
10
First amazing stay in Japan
Pros:

The hotel was super close to the train station and there's a restaurant right next to the hotel. The accommodation is great and the room has a good size for one person or 2.
Staff was very friendly and they speak English. The neighborhood is quiet but there's a lot to see in the surroundings.

Cons:

Everything was perfect to me.

2025-06-22 • via Nuitee
C
Christina • family with young children • ca
6
Good experience
Pros:

Location very convenient

Cons:

No comment

2024-11-20 • via Nuitee
D
Darryl • solo traveller • nz
9
Awesome!
Pros:

Location awesome, 4 minute walk from main uneo hub , grocery store close , wifi awesome, aircon awesome , so so clean thru out hotel , microwave in lobby to use to..location was the beat, quiet street close to Uneo station...I'll go back again! Price was ok to compared to others in area !

Cons:

It's not that I didn't like it , but must say room is small even for Tokyo standards, but i knew this before I booked ! But letting you no ! But more than ok for me !!!

2024-09-18 • via Nuitee
M
Muhammad • solo traveller • ae
7
Good
2024-06-17 • via Nuitee
W
Wc • with friends • hk
7
If found no other choices in Ueno, this hotel could be considered as a last alternative.
Pros:

It is the most economical choice in Ueno and the location is near public transportation.

Cons:

The staircase from outside leading to the front desk of the hotel is surely a poor design!

2024-05-30 • via Nuitee
M
Michael • family with young children • us
8
Very good
2024-05-23 • via Nuitee
M
Mariela
10
Pros:

The staff was so understanding and amazing.

2024-03-27 • via Nuitee
A
Amee • family
10
Pros:

Great accomodation for the price. Staff very friendly and helpful. Our son broke his phone and they went the extra mile to walk us to a repair shop.

2024-03-01 • via Nuitee
Y
Yupa • group • th
8
Very good
2023-08-21 • via Nuitee
C
Carlos • family
6
Pros:

Convenient, close to Ueno train station and Ueno park. Decor is outdated.

2023-07-31 • via Nuitee
A
Aira • solo traveller • ph
10
Exceptional
Pros:

Very accessible to the train stations and shopping street as well as conveniet store

Cons:

None

2023-04-15 • via Nuitee
W
Wayne • with friends • hk
3
Poor
2023-04-11 • via Nuitee