Umalas Hotel and Residence

The property and WOTIF falsely advertise the property. There was no roof top restaurant, bar or room service.
I was given a 2 bedroom apartment.
The kitchen had no crockery, cutlery or cleaning equipment and the sink and tap area were not clean.
The bathroom had towels that were old, stained, thin, small and of poor quality. There was no soap provided in the bathrooms.
The bedrooms were adequate but again, there sheeting and covers were stained and main bed was very hard.
There was no air conditioning in the main living areas but had it in the bedroom which was loud.
One of the female reception staff was rude and was unhelpful when I needed assistance - she advised me that she was not obligated to help me.
I had to go to reception to ask about wifi and internet connection. I was given a password but was unable to connect to the wifi.
Overall, I would not recommend Umalas Hotel and Residence and therefore requesting a refund on the property.
Could somebody please call me to discuss further as this property was not up to standard. Thankyou, I would appreciate a manager to call and discuss. Thank you kindly.

I liked friendly staff, quick request response service and assistance, tasty Bfast.
It will be good if they can top up toiletries daily without guest needing to ask and also put label in front of the food and allergies ingridents or egg/ no egg in food.

Room was dirty, dark, floor was sticky

In our week's stay, we had to change rooms 3 times. In the first room they put us in, upon walking in, we were impressed by the big size of the rooms, more like an apartment. This was Room 1006. Soon, we discovered we had no hot water, there was a leak under the basin and the light outside the bedroom would not turn off. We also had no pool view which was our request when making the booking. The next day, we were moved to room No. 2017. Still no direct pool view. The air conditioner in the room leaked and had wet most of our clothes in the wardrobe directly under the air conditioner! To fix the air conditioner, the maintenance guy just put a plastic container to catch the drips and it made an awful dripping sound, in which it would have been very disturbing to try and sleep with. The bathroom light was very dim, so as a solution, they put up a fluorescent light, which straight away fell & hurt my wifes hand when she caught it. Apparently, they had it just balancing on a loose screw!!!! (so dangerous).
The air conditioner in the lounge room also needed fixing but instead they made it very noisy!
Tiles were missing from the pool. Wi-fi was very bad. No hairdryer supplied unless requested and you had to pay for a deposit. The fixed shower head is only good for short people. After every shower, the bathroom floor would get flooded.

Water also was leaking from the ceiling one evening. There was no plug in the basin in the bathroom, leaving a huge hole in the drain.

Well priced hotel with very nice staff

Awesome area to stay in Bali... The Umalas area still has the old Bali feel... The hotel has friendly service and in its day, would have been a beautiful hotel, but sadly it hasn’t been very well maintained... It’s a little run down and has Ann old fashioned look and feel... It really needs a little makeover and to be restored to its former glory... The deck around the pool is dangerous and desperately need replacing! The AC’s were extremely noisy! linen and towels altho clean, were old and tied... The wifi was impossible to login too and not worth using... if they fix these few things it would be a great place to stay!

The staff was extremely friendly and nice, and the food at the hotel restaurant is really good. But the actual room wasn’t as great. My bathroom was clean, but it didn’t look the best. The WiFi dropped repeatedly. And there was construction outside my room, which made it difficult to just relax in the room when I wanted a break from sightseeing. There were also a number of appliances that malfunctioned during my stay, including the TV and the safe. The price was cheap, so it’s a good option if you’re low on cash. But I wouldn’t stay here again, if I have a chance to return to Bali.

Location a bit far from beach and shops, staff friendly, toilets are old n need a rewamp. Best is the breakfast n pool

We stayed at Umalas Hotel and Residence for three weeks and found it to be mostly a positive experience.
The high points would be the excellent staff, all very friendly and willing to help out in any way they can.
The low point would be it's a bit old and tired and it also has just about the worst Wi-Fi internet connection we have ever tried to use, slow, unsecure and it either drops out constantly or doesn't connect up at all, it's truly dreadful and if you want or need Wi-Fi in a hotel, well do not come here, just straight away look elsewhere, it's really not up to scratch.
Arriving late one night the reception desk arranged a welcome drink for us while we filled in the paperwork, it's pretty standard stuff in Asia but still a nice touch.
The rooms themselves, or a least our one bedroom room on the first floor was decidedly odd in layout and equipment.
There is a small kitchenette in the living space, it has a microwave and fridge but there is nothing much in they way of cooking or eating utensils, the front desk staff will provide anything you ask for though, like plates, bowls, tea-towels etc.
Also in the living space is a lounge and a TV and that's where it starts to get weird.
The TV is mounted onto a wall and the lounge is sitting under it but a right angles, you can't actually sit on the lounge and watch the television unless you do as we did and drag the lounge across the room and push it up against the wall facing the TV.
The other really odd, (or just plain bad,) d

Better than expected! This hotel deserves a better rating than it currently has. The staff were super friendly, great pool. Breakfast okay

Rooms are big and comfy, AC in every space. Beautiful restaurant in the terrace with nice Indonesian food, although a bit slow. Helpful staff are ok with English. Best parts are breakfast and the pool, super clean and with jacuzzi. location is not the best, but you can take an Uber easily and cheap to the beach (not so good) or the centre in about 20min.

Nyaman, recommended

We stayed in a 3 bedroom suite and it was very spacious on the ground floor. We stayed for 12 days and the staff was very helpful if we had any complaints.

Good hotel specailly all staff members are very friendly n cooperative wifi is very very slow cant do anything even very hard to open web page breakfast buffet is good bathroom is very old need to be upgrade

Excellent

We found lots of ants and tiny bugs in the rooms.

Well our stay was one night only but was nice. The breakfast serve was exceptional. Would definitely stay again.

The staff are fantastic, the hotel is a little tired but rooms are clean and comfortable beds. Very well priced for tight budgets and close to Seminyak

The cleaness ( many bugs, spider webs @ bedroom ), must asked for the slippers & tooth brush

We are staying in one bedroom type. The hotel and service was good.. And has great pool. However breakfast not sp good and served ala carte in small potion, maybe because not many guest choose with breakfast. Room condition and kitchenete is perfect, comfy bed, but bathroom has smell odour.. Need maintenance on that.