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Facilities
Property facilities
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Electric car charging station
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Express check-in/check-out
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Designated smoking area
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Wheelchair accessible
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Elevator
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Hiking/biking trails nearby
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Multilingual staff
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Express check-in
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Tours/ticket assistance
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Parking (limited spaces)
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Self parking (surcharge)
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Electric car charging station
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Housekeeping on request
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Banquet hall
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Garage
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Food and water bowls
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Change of towels (on request)
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Change of bed sheets (on request)
Review Highlights
Categories
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Property Description
Discover the perfect blend of comfort and convenience at Sure Hotel by Best Western Hilden-Duesseldorf, your gateway to memorable experiences.
Scenic Views and Relaxation
Take in breathtaking views from our serene terrace and garden, ideal for unwinding after a day of exploration.
Dining Delights
Savor delectable dishes at Amber's Restaurant or enjoy room service during limited hours. Our buffet breakfast guarantees a great start to your day, available for a fee.
Business Convenience
With 8 versatile meeting rooms, a business center, and express check-in, our hotel caters to both leisure and corporate travelers.
Don't miss out on the chance to stay in a prime location near Düsseldorf's attractions. Book your stay today!
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
Property Policies
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Guest type
Essential workers only - NO
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Pets
Pets allowed
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General
Professional property host/manager
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Pets
Only dogs are allowed
Location
Guest Reviews
Alles wunderbar
유럽 여행중 주차 고민 없이 젤 편하게 체크인 한 곳
호탤도 깨끗하고 작원이 친절했다
강추!!!
Wir waren sehr zufrieden.
Really good hotel. Pretty clean and in nice area. Beds were good and staff were friendly.
Das Frühstück war ausreichend und gut. Die Betten waren sehr bequem.
That hotel needs a make over. The front desk is the only area they renovated after the storm. The rooms and bathrooms need a well needed refresh with everything. Location is great I’ve been staying there for 14 years at least once a month in the last 2 years.
Great location. Central part of town was an easy walk.
Mooi
I had a very poor experience at this hotel, starting with a frustrating registration process and unprofessional service. The rooms did not have air conditioning, and when I raised this with the receptionist, I was simply told, “It will be very hot.” That response, combined with two extremely uncomfortable nights, was unacceptable.
The level of service was far below expectations – the receptionist appeared inexperienced and unprepared to handle basic guest concerns. I had two upcoming bookings, both of which I’ve already cancelled.
I would strongly advise others to look elsewhere. This hotel did not meet even the most basic standards of comfort or professionalism.
Absolutely terrible outdated hotel that alleges to have 4 stars while offering a standard of 2 stars at top. Extremely overpriced - paid 180€ per night for tiny room with no window and tiniest single bed ever I never seen in any hotel in my life. Old, outdated, smelly… just horrible place. I don’t know of there is anything better in the area, but I would never stay here again and do not recommend this place. One of the worst stays I ever had in my life.
The room was soooo cold I left a day earlier
The front desk said they’d send a portable heater, nothing was sent. I had mentioned it also on the first day. They didn’t seems to care.
Since my room was paid for 3 night , left on the 2 Day.
The hotel is out dated.
No problems at all with this hotel. Would stay again and recommend to others.
Slept good, pretty calm place even though my room faced the road outside.
I went with train and it was just a short trip to the station.
It's very nice located in small Hilden - if you want to get out of the big cities.
City center is right around the corner.
Schönes Hotel mit grossem Frühstücksbuffet
Das Hotel an sich ist richtig schön und auch modern eingerichtet. Nur hatte es leider keine Klimaanlage, sodass es dort sehr warm war. Auch die Lage ist nicht die beste und die Autos waren sehr laut. Ansonsten Frühstück sehr lecker und liebes Personal.
Hotel was similar to any €50 per night budget hotel..(but I paid €200+ per night) I had a number of small complaints when I was there.
Massive keyring with key for room access, to avoid holding on to this massive keyring when going out I would leave it with with reception. This would mean sometimes a 5min+ wait to get it back on entry as there was only ever one person on reception. But good news (not) one day they changed the lock on the door to key card. But each day it would stop working requiring me to go back down to reception to get a new one 3 days in a row. No hint of an apology.
Room small and 20+ years old. See other review pictures. ( Thought I was staying at my Grandma's). Bath/shower leaked on the floor.
Room came with coffee maker (2 sachets of coffee) and complimentary water. These would only get replenished once in the week I stayed. Even after leaving the "make up room" sign out the whole time I was there. Futher would not get coffee cups or glasses changed. Dirty cups in my room all week.
Breakfast, was ok. But I noticed staff wiping crumbs onto chairs with the fresh napkins that would be set out for the next guests. (Day after day).
Multiple Futher annoyance like the above. Old tired hotel with staff that put in little effort probably because of bad management.
I regret staying here. I should have slept rough.
I’ve stayed at this hotel several times, several years, nothing has been updated, this hotel can add a coffee machine to each room. New carpet should be install.
Simple, good location, onsite parking, great value for your money
.
We were in town for a family event and spent two nights at Sure Hotel by Best Western Hilden-Duesseldorf. We had a great stay! The hotel is located near the quaint downtown area. We caught the S-Bahn to Düsseldorf from Hilden Süd which was about a 15 min walk. Check-in was quick and easy and the hotel staff was very friendly. Our rooms very extremely comfortable and very clean. We also enjoyed the breakfast buffet which offered a variety of food options for every family member. We would definitely stay at this hotel again.
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