Isleta Resort & Casino

Hotels
8.6 (1551 reviews)
11000 Broadway Southeast , Albuquerque , US
+1 505-724-3800

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Spacious rooms
Cons:
Cleanliness issues
Limited dining hours

Categories

Cleanliness
7.79
There were multiple mentions of cleanliness issues, such as dirt in the bathroom and rooms needing better cleaning.
Service
9.26
The staff were often described as friendly and helpful, contributing positively to the overall stay.
Location
8.8
The hotel is well located with beautiful views, making it a desirable place to stay.
Room Quality
8.25
Rooms were generally well appointed and spacious, though some reports of damage and noise were noted.
Amenities
8.78
Amenities such as the pool and dining options were positively mentioned, although some guests wished for more.
Value for Money
8.74
Guests found the hotel to be a good value, particularly given the competitive pricing.
Food and Beverage
8.29
Dining options were adequate, but limited dining hours received some criticism.
Overall Experience
8.86
Most guests had a very enjoyable stay, with beautiful surroundings and decent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 12:59

Property Description

Luxury Hotel with On-Site Casino and Shuttle Service

On-Site Entertainment: Enjoy the thrill of the on-site casino, convention center, and bowling alley.

Fine Dining Experience: Indulge in premium steaks at Embers steakhouse and unwind at the full-service bar.

Convenient Amenities: Stay connected with free Wi-Fi and relax with Starbucks coffee and ice cream at Chill.

Book your stay at Isleta Resort & Casino Albuquerque for a luxurious and entertaining experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Location

Guest Reviews

8.6
Based on 1551 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.86
A
Andrew • couple • us
10
2026-09-17 • via Nuitee
R
Ruben • couple • us
10
2026-09-16 • via Nuitee
H
Heath • couple • us
1
The worst experience I have ever had and quite possibly illegal treatment towards service animals.
Pros:

Nothing.

Cons:

This was one of the most hostile and humiliating hotel experiences my girlfriend and I have ever had. We arrived expecting a normal stay and instead were repeatedly confronted, questioned, surrounded by security personnel, and made to feel like criminals.

It started the moment we arrived.

During valet, one of our luggage wheels was accidentally broken. The valet employee was polite about it and suggested that we submit a claim. We weren’t particularly upset—the luggage was worth around $100, accidents happen, and we simply wanted to follow their process.

Then security became involved.

A security guard immediately began asking my girlfriend for identification. She had just stepped out of the vehicle and didn’t have her ID on her because I was walking up behind her with our luggage, cards, and belongings. I questioned why both of us needed to provide identification over a simple damaged-luggage claim. This was my reservation and my trip, so I provided my ID.

That wasn’t enough.

The guard continued insisting on my girlfriend’s ID, turning what should have been a routine $100 luggage claim into an unnecessarily confrontational exchange. Eventually, we provided both IDs just to end the argument.

At one point, FOUR security guards were standing around discussing and questioning what to do about our damaged luggage while we stood in the entrance of the hotel. We actually had to interrupt their discussion to explain that this was a roughly $100 piece of luggage.

The entire interaction felt less like customer service and more like an investigation.

We were embarrassed, uncomfortable, and immediately felt unwelcome. We tried to brush it off, went upstairs, and attempted to enjoy our stay. The room itself was okay, although there was a noticeable lingering cigarette smell in our bathroom.

Unfortunately, the security experience became significantly worse later that night.

We went downstairs to the casino and played a slot machine for approximately 25 minutes.

2026-09-16 • via Nuitee
J
Jose L • couple • us
10
2026-09-16 • via Nuitee
B
Brenda • family_with_children • us
7
We would stay here again.
Pros:

Plenty of food options.

Cons:

Our room was clean but a bit run down.

2026-09-15 • via Nuitee
D
Donnell • solo_traveller • us
10
2026-09-14 • via Nuitee
A
Annette • solo_traveller • us
8
Pros:

Bed was not to comfortable

Cons:

The bed, wasn't comfortable

2026-09-14 • via Nuitee
A
Antonio • couple • us
10
Great place. I’ll be back it God lets me live long enough.
Pros:

The staff was really cool

Cons:

No free breakfast

2026-09-13 • via Nuitee
L
Linda • family_with_children • us
10
2026-09-13 • via Nuitee
R
Rodriguez • family_with_children • us
10
Loved it
Pros:

Everything was great

2026-09-13 • via Nuitee
A
Austin • couple • gb
10
Pros:

Very clean and tidy, staff were very friendly, pool area was very clean and quiet. Would definitely stay here again

2026-09-12 • via Nuitee
S
Shannon • couple • us
10
2026-09-11 • via Nuitee
S
Stacy • solo_traveller • us
2
I don’t think we will stay there again.
Pros:

Easy to navigate.

Cons:

There was trash blowing around at he entrance. The room looked clean but the next morning we found a used bandaid on the sheets! So seems like the sheets weren’t changed prior to us or it . We advised the front desk at check out and they weren’t too concerned.

2026-09-10 • via Nuitee
F
F • family_with_children • us
10
.
Pros:

.

Cons:

.

2026-09-07 • via Nuitee
F
Fabian • couple • us
10
2026-09-06 • via Nuitee
M
Medardo • solo_traveller • us
10
Pros:

Front desk was very nice

2026-09-04 • via Nuitee
G
Gregory • couple • us
10
2026-09-04 • via Nuitee
M
martinez • couple • us
8
N/A
Pros:

Night sleep

Cons:

N/A

2026-09-01 • via Nuitee
B
Barbara • couple • us
10
All was good , bit pricey for 2 nights I think it ended up being like close to $500.00 I believe, not sure put on my cc
Pros:

Our room wasn’t very far, once you got out from the elevator, other times it’s at the end of the hall way

Cons:

It’s clean , got check in right away , didn’t stay in line at all, walk in and right away. Got attended quick

2026-08-31 • via Nuitee
M
Matthew • couple • us
8
2026-08-27 • via Nuitee