Isleta Resort & Casino

Hotels
8.6 (1445 reviews)
11000 Broadway Southeast , Albuquerque , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Spacious rooms
Cons:
Cleanliness issues
Limited dining hours

Categories

Cleanliness
7.79
There were multiple mentions of cleanliness issues, such as dirt in the bathroom and rooms needing better cleaning.
Service
9.26
The staff were often described as friendly and helpful, contributing positively to the overall stay.
Location
8.8
The hotel is well located with beautiful views, making it a desirable place to stay.
Room Quality
8.25
Rooms were generally well appointed and spacious, though some reports of damage and noise were noted.
Amenities
8.78
Amenities such as the pool and dining options were positively mentioned, although some guests wished for more.
Value for Money
8.74
Guests found the hotel to be a good value, particularly given the competitive pricing.
Food and Beverage
8.29
Dining options were adequate, but limited dining hours received some criticism.
Overall Experience
8.86
Most guests had a very enjoyable stay, with beautiful surroundings and decent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 12:59

Property Description

Luxury Hotel with On-Site Casino and Shuttle Service

On-Site Entertainment: Enjoy the thrill of the on-site casino, convention center, and bowling alley.

Fine Dining Experience: Indulge in premium steaks at Embers steakhouse and unwind at the full-service bar.

Convenient Amenities: Stay connected with free Wi-Fi and relax with Starbucks coffee and ice cream at Chill.

Book your stay at Isleta Resort & Casino Albuquerque for a luxurious and entertaining experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.6
Based on 1445 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.86
B
Byron • couple • us
10
Was in New Mexico for family event and only motel with opening
Pros:

Great location

Cons:

Hotel resort fee

2026-05-15 • via Nuitee
S
Shelly • couple • us
10
Pros:

Staff is always friendly and very clean facility.

2026-05-14 • via Nuitee
A
Amalia • couple • us
10
2026-05-13 • via Nuitee
K
Keith • solo_traveller • us
10
Comfortable and fun place to stay
Pros:

Clean, gorgeous

Cons:

Nothing

2026-05-12 • via Nuitee
J
Juliane • couple • us
10
Good!!!!
Pros:

We have had a grand stay at the Isleta Resort and Casino

2026-05-10 • via Nuitee
J
john • couple • us
5
We had a great stay. The only problem is we ended up leaving a pair of hoop earrings, and a fan in the room. When I call
2026-05-09 • via Nuitee
V
Victoria • couple • us
8
2026-05-08 • via Nuitee
I
irenegH3784BY • Family
6
Hotel room
Pros:

The room was dirty and disgusting.. smelled so musty, carpet looked like it hadn't been vacuumed in a long time and so dusty along walls..woodwork on baseboards was in repair..we were considering leaving the first night but staying since it was only 2 days but wish we would have left

2026-05-07 • via Tripadvisor
G
getmeowtahere • Business • Patchogue, Long Island, New York
4
Bed bugs, bed bugs, what ‘cha gonna do when they come for you?
Pros:

I stayed at Isleta Casino & Resort for one night while visiting my partner for a work conference, and unfortunately the experience took a pretty disturbing turn.

To start with the positives: the room itself was nice. The TV was large, the tub and shower both had great water pressure, and having a Keurig in the room was a convenient touch. The casino and on-site food options were decent as well - nothing over the top, but perfectly fine for a short stay.

However, around 3 AM I woke up to something biting me. When I turned on the lights, I found bed bugs in the bed in our original room (432). It was honestly mortifying and left me feeling completely disgusted and unsettled.

What made things worse was how the situation was handled. The front desk staff didn’t show much empathy initially and asked me to capture the bug and bring them the pillow with the blood-stained bug on it before taking action. Only after that did they offer to move us to another room.

On the bright side, Tina (the bellhop - unsure of her exact title) was incredibly kind and sympathetic when I explained what happened. She was the only person who made the situation feel taken seriously, and I really appreciated her.

I’m still waiting to hear back from a manager (Tammy or anyone, really), which is frustrating. I was able to go home, thankfully, but my partner still has to stay there for several more nights. I’m genuinely concerned about him bringing bed bugs back to our apartment. At the very least, I hope the hotel takes proper precautions like heat-treating his belongings and both rooms involved.

This whole experience felt very violating, and because of it, I don’t think I’ll be staying here again.

If you do choose to stay here, I strongly recommend thoroughly checking the bed and sheets - there were no obvious signs beforehand in our case.

2026-05-05 • via Tripadvisor
G
gabriella • couple • us
10
2026-05-04 • via Nuitee
R
Roxanne • solo_traveller • us
10
Quiet and relaxing. Will be back
Pros:

I really enjoy having a balcony. People very helpful and friendly. They always make sure i get what I’ve asked for. Rooms are always clean and well stocked. When I’m in Albuquerque to see friends i stay here to feel like I’ve had a true vacation. Good food at TIWA,chile ristras and embers. Valet is the best.

Cons:

Beds could be lower. More water in frig. I can honestly not think of much I didn’t like. I have stayed here at least 15 times and only had 2 bad stays. And it wasn’t the hotel it was rude guests.

2026-05-03 • via Nuitee
R
Rachael skye • couple • us
9
Pros:

The resort was very nice, prices were very inexpensive. The casino was nice the front desk staff was very friendly

Cons:

Other than front desk the staff was not very friendly or helpful, don’t know basic info like what time things closed. Can’t drink in the casino only in designated areas with bars but cannot walk around with alcohol :/

2026-05-01 • via Nuitee
J
Jacqueline • solo_traveller • us
8
2026-04-29 • via Nuitee
L
LaVerne • couple • us
10
2026-04-28 • via Nuitee
E
Eleanor • solo_traveller • us
10
2026-04-28 • via Nuitee
J
Jolanda • solo_traveller • us
10
Pros:

I love how spacious the rooms were. The staff were professional yet friendly and very welcoming.

Cons:

The long hallway to the elevators.

2026-04-28 • via Nuitee
C
CARDONA • couple • us
9
2026-04-25 • via Nuitee
L
Lamebull • family_with_children • us
9
Pros:

Outside of town but still close

Cons:

Slightly outdated and entertainment center for kids was closed

2026-04-25 • via Nuitee
S
Shemeka • solo_traveller • us
10
2026-04-25 • via Nuitee
M
Metcalf • family_with_children • us
10
Pros:

The convenience of never having to leave the hotel for meals was great. The food was amazing. The staff and rooms were fabulous. So much fun!

Cons:

Nothing to report

2026-04-25 • via Nuitee