Capcana by GoldMen Hotéis

Hotels
8.1 (3247 reviews)
Alameda Santos, 484 - Paraíso , Sao Paulo , br

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location (near Avenida Paulista and metro)
Very good/abundant breakfast
Friendly, professional staff
Good value / strong cost-benefit (many recommendations)
Many guests report clean rooms and a safe neighborhood
Cons:
Street noise and inadequate window/acoustic insulation
Air conditioning/heating problems (no heating in winter, noisy AC)
Small bathrooms and some poor shower performance
Isolated cleanliness issues (stained tiles, dirty blanket)
Small or old-style elevators (inconvenient)
Paid parking
Noisy guests at night on some occasions

Categories

Cleanliness
7
Mixed reports: many praise the room cleaning, but several guests reported issues (stained tiles in bathroom, a dirty blanket) indicating inconsistent housekeeping standards.
Service
8.6
Consistently positive: reception and cleaning staff described as competent, professional and very friendly across multiple reviews.
Location
9
Strongly positive: repeatedly noted as excellent — near Avenida Paulista and the metro, convenient access and perceived as a safe area.
Room Quality
7.4
Mixed: some rooms described as well-sized and well-equipped, but common complaints about street noise, small bathrooms, poor shower and malfunctioning AC/heating reduce the score.
Amenities
7.4
Adequate overall: breakfast and basic amenities are good, but recurring issues with heating/AC, small/old-style elevators and paid parking lower the experience.
Value for Money
8.2
Generally seen as good value: several guests explicitly praised the cost-benefit and recommended the hotel, though at least one felt it was more 3-star than 4-star.
Food and Beverage
8.6
Breakfast consistently highlighted as abundant, varied and very good — a frequent pro across reviews.
Overall Experience
8.6
Overall positive with many guests willing to return or recommend; however, noise, occasional cleanliness and room comfort issues tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:36

Property Description

Modern Accommodation with Parking, Spa Service, and Free WiFi

This conveniently located hotel near Brigadeiro Subway Station and Paulista Avenue offers 72 bright and spacious rooms with LCD Cable TV, minibar, and air conditioning. Guests can enjoy room service until 23:00 for added convenience.

Delicious Daily Buffet Breakfast and International Cuisine

Start your day with a variety of tropical fruits, juices, fresh breads, and cakes at the on-site restaurant. Indulge in international dishes served throughout the day.

Prime Location in São Paulo's Jardins Area

Situated just 1 block from Paulista Avenue and 100 meters from Brigadeiro Subway Station, Capcana Hotel Jardins provides easy access to the city's attractions. Book now for a memorable stay in the heart of São Paulo.

Important information:

This property accepts pets exclusively in the Premium Suite, Family Suite and Privilege Suite categories.

The comfort and well-being of guests are always valued, which is why, to provide the best experience for everyone, the following rules must be observed:

A - Only one (01) small animal weighing up to 10 kg per apartment will be accepted and as long as it has a friendly behavior.
B - The owner must present the animal's updated vaccination card at check-in.
C - The owner must bring all the utensils and containers necessary for the animal's stay, such as food, guide, hygiene material and food containers.
D - Cleaning the animal's solid and liquid waste is the sole responsibility of the guest.
E - The owner of the animal is responsible for any damage caused to the apartment or common areas of the Hotel, including furniture or linen/clothes.
F - Cleaning will only be carried out if the animal's owner is present in the room, and the owner must remain until the maid leaves.
G - Under no circumstances may the Hotel's linen/clothes be used (such as towels, blankets, sheets, pillows, etc.) for the comfort or cleaning of the animal.
H - If any incident occurs with injuries to other people or animals, the owner of the animal will assume full and unrestricted responsibility for what happened, and must provide full assistance to the victim, exempting the Hotel from any responsibility.
I - Pets are only allowed to circulate through the hotel's common areas with the help of a leash or appropriate crates.
J - Pets are not allowed in the breakfast area or restaurant.
K - It is not allowed to leave the animal alone in the apartment.
L - We ask that dogs be prevented from barking persistently and continuously. We ask for collaboration, common sense and respect for other guests.
M - The owner of the animal must sign the liability waiver at check-in, as well as make payment for the animal's stay at the Hotel

Failure to comply with any of the rules set out above will result in the imposition of a fine, without prejudice to the possibility of canceling the reservation, in order to preserve the well-being of other guests.

Current values:
- Animal stay fee: R$ 100.00 (per day)
- Fine: R$ 300.00 (for violating any of the pet hosting rules)

It is at the sole discretion of Hotel Capcana to change the rules for hosting animals, as well as canceling the possibility of hosting them, without prior notice, respecting, however, the rules in force at the time of the respective reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.1
Based on 3247 reviews
Cleanliness: 7
Service: 8.6
Location: 9
Room Quality: 7.4
Amenities: 7.4
Value for Money: 8.2
Food and Beverage: 8.6
Overall Experience: 8.6
B
Brandao • couple • br
10
2026-08-22 • via Nuitee
W
Weverson Ferrari • solo_traveller • br
10
2026-08-22 • via Nuitee
C
Carlos Guardado da Silva • solo_traveller • pt
9
Pros:

A localização, a limpeza e o tamanho dos quartos

Cons:

Nada

2026-08-22 • via Nuitee
F
Farma • couple • br
7
Pros:

O chuveiro é muito bom e o café da manhã também

Cons:

O ar condicionado não esfria direito e o telefone não estava funcionando

2026-08-21 • via Nuitee
C
Coimbra • couple • br
10
2026-08-21 • via Nuitee
A
Adalmilena • solo_traveller • br
10
Excelente localização e conforto garantido.
Pros:

Cafe da manhã farto, profissionais atenciosos, quarto limpo e confortável, localização excelente, próximo a Paulista e restaurante ótimos.

2026-08-21 • via Nuitee
A
Alini • couple • br
10
2026-08-20 • via Nuitee
A
Alexandre • solo_traveller • br
7
Pros:

Hotel bem localizado próximo à avenida paulista e estação de metrô brigadeiro.

Cons:

os elevadores estão em constante manutenção e demoram muito! Em alguns casos foi preferível subir nove andares de escada.

2026-08-20 • via Nuitee
J
jhmwander • extended_group • br
10
Sensacional
Pros:

Nota 10! Superou todas as expectativas!"
Minha estadia foi simplesmente perfeita! Começando pelo ambiente, que é extremamente agradabilíssimo e acolhedor. A decoração é charmosa e a atmosfera transmite uma paz que faz a gente se sentir em casa logo na chegada. O aconchego do espaço é sem dúvidas o seu maior destaque – cada detalhe foi pensado para garantir o máximo de conforto e bem-estar, desde a iluminação suave até a qualidade dos móveis e roupas de cama.
A localização é outro ponto altíssimo! Excelente, bem situada, com fácil acesso a tudo o que precisávamos (comércios, restaurantes e pontos turísticos). Deu para aproveitar cada minuto sem perder tempo com deslocamentos.
Não posso deixar de exaltar a higienização, que foi impecável! O quarto estava rigorosamente limpo e cheiroso, o que nos transmitiu muita segurança e tranquilidade durante toda a hospedagem. Nota-se o cuidado e o carinho na preparação do ambiente para os hóspedes.
Por fim, o atendimento foi de primeiríssima qualidade! Os anfitriões são atenciosos, simpáticos e extremamente solícitos, sempre prontos para ajudar com um sorriso no rosto. Fizeram questão de que nada nos faltasse.
Recomendo de olhos fechados e com certeza voltarei mais vezes! Uma experiência que vale cada centavo

Cons:

Não houve nada que não tenha gostado.

2026-08-20 • via Nuitee
F
Francisco Rodrigues da • solo_traveller • br
10
Local excelente fácil acesso para varias localidades
Pros:

Cama excelente , limpeza dos quartos , roupa de cama impecáveis

Cons:

No quarto 808 ar condicionado está com um barulho que incomoda ( estalos) e travesseiros poderiam ser substituído

2026-08-20 • via Nuitee
M
Marcos • couple • br
8
2026-08-19 • via Nuitee
A
Anisia • family_with_children • br
10
Pros:

Excelente localização! Funcionários educados e prestativos

2026-08-18 • via Nuitee
S
Simone • couple • it
7
Tutto ok.
Pros:

Struttura centralissima e a pochissimi metri dal centro vero di Sao Paulo (Avenida Paulista). Non male anche la pulizia. Colazione molto abbondante e internazionale.

Cons:

Il bagno non aveva uno scarico decente e la doccia era abbastanza piccola.

2026-08-18 • via Nuitee
A
Alissa • couple • at
9
Zentrales Hotel mit top Frühstück
Pros:

Zentrale Lage, nahe am Strand, außergewöhnliches Frühstück, zeitiger Frühstücksbeginn, schöne Dachterrasse mit tollem Ausblick

Cons:

-

2026-08-18 • via Nuitee
R
RNVILAR • solo_traveller • br
10
Pros:

Localização

2026-08-18 • via Nuitee
L
Liusva López Morales • solo_traveller • br
10
2026-08-18 • via Nuitee
M
Melly Fatima • solo_traveller • br
7
2026-08-18 • via Nuitee
J
juliana paula andrade • family_with_children • br
9
2026-08-17 • via Nuitee
L
Luciana • solo_traveller • br
9
Pros:

Restaurante e café da manhã

Cons:

Quartos poderiam ser mais modernos

2026-08-17 • via Nuitee
S
Stefano • extended_group • it
6
2026-08-16 • via Nuitee