NH Collection Madrid Palacio de Tepa

Hotels
•
NH Collection
9 (1561 reviews)
San Sebastián, 2 , Madrid , es

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Comfortable rooms
Wonderful breakfast
Cons:
Cleanliness concerns
Value perception as not fully 5-star
Small bathroom in some rooms

Categories

Cleanliness
8.39
Mentioned as 'freshly cleaned' but also noted 'asettico' issue in at least one review.
Service
9.36
Remarked on the exceptional friendliness and helpfulness of staff in multiple reviews.
Location
9.4
Consistently praised as 'fantastic' and 'excellent', located near attractions.
Room Quality
8.85
Described as 'quiet and comfortable' with complaints about a small bathroom.
Amenities
8.88
Mentioned positively but not deeply explored in reviews; standard amenities level.
Value for Money
8.34
Concerns raised about not being a true 5-star compared to others, impacting perceived value.
Food and Beverage
9.39
Breakfast praised as 'amazing' which enhances overall guest satisfaction.
Overall Experience
9.36
Overall sentiment is very positive with guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:43

Property Description

Luxurious 19th-century Palace Setting

Elegant Rooms and Modern Amenities

Indulge in the charm of the past while enjoying modern comforts in the spacious rooms of NH Collection Madrid Palacio de Tepa. Each room offers a flat-screen TV, air conditioning, and a minibar for your convenience. The modern bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay.

Culinary Delights and Cultural Proximity

Savor delectable meals at the elegant on-site restaurant, where breakfast boasts a wide selection of quality products. Located in Madrid’s vibrant Las Letras District, the hotel is a stone's throw away from iconic landmarks such as Plaza Mayor Square and the Royal Palace. Immerse yourself in culture with the Prado Museum, Reina Sofia Art Centre, and Thyssen-Bornemisza Museum all within a kilometer's reach.

Book Your Stay Now

Experience luxury and convenience at NH Collection Madrid Palacio de Tepa. Book now to revel in the fusion of history and modernity during your Madrid getaway.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that pets are allowed upon request and subject to approval.
Dogs and cats are allowed, the maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 2 pets per room). Guide dogs free of charge.



The spa is an external service outside the hotel.

Minors are not admitted to access to the spaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 40 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 1561 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
R
Rafael • solo_traveller • do
10
Pros:

Todo

2026-05-06 • via Nuitee
D
Debra • couple • gb
10
2026-05-06 • via Nuitee
A
Andrew • couple • us
10
Fabulous Hotel Top to Bottom
Pros:

Everything really. Incredible staff, well designed and nicely appointed room, excellent breakfast, extremely comfortable bed. Fantastic hotel. HIGHLY recommend.

Cons:

Only slight negative was lack of any drawers to store clothes.

2026-05-05 • via Nuitee
M
Monica • couple • it
10
Confortevole e anche migliore rispetto alle mie aspettative.
Pros:

Posizione strategica; colazione ottima, varia e di buona qualità; letto super comodo.

Cons:

Migliorerei alcuni dettagli, ovvero in alcuni punti della camera il legno o altri materiali di rivestimento della stessa li ho trovati un po' troppo rovinati. Inoltre nelle camere (come la mia) senza finestra installerei un areatore, a mio avviso non può mancare.

2026-05-05 • via Nuitee
K
Katarzyna • extended_group • pl
10
2026-05-04 • via Nuitee
A
antonio • couple • pt
9
Pros:

Localização,staff

Cons:

Algum barulho do exterior,o isolamento sonoro não era excecional

2026-05-03 • via Nuitee
H
Howland • couple • us
7
Five star staff in a Four star facility.
Pros:

Spotless and the location is great, close to museums, parks, shopping. The concierges were extremely kind and helpful. Staff was respectful and available whenever needed.

Cons:

While well-maintained the property in general needs a freshening and more modern decor.

2026-05-03 • via Nuitee
R
Roxane • couple • fr
10
Rapport qualité prix parfait.
Pros:

L’accueil était parfait, le personnel à votre écoute très agréable, bonne situation géographique, le petit déjeuner très varié excellent, la literie exceptionnelle les oreillers tres confortables.
Je recommande cet hôtel

Cons:

Rien

2026-05-03 • via Nuitee
A
Anatol • couple • es
6
Pros:

Der Standort ist außergewöhnlich.

Cons:

Die Ausstattung war keine 5 Sterne Ausstattung, die Sauberkeit ließ zur Wünschen übrig. Das Personal an der Rezeption hat über andere Kunden vor einem selbst geredet und sich lustig gemacht. Der Putenaufschnitt beim Frühstück schmeckte alt und war seifig. Nachdem ich das Personal dieses sagte, blieb der verbleibenden Aufschnitt trotzdem am Buffet. Ich war mit dem Auto angereist und hatte eine Parkplatzreservierung. Ich gab den Wagen in die Hände des Hotelpersonals um diesen zu parken. Der Wagen hatte durch die lange Anfahrt eine sehr dreckig Frontscheibe von den Insekten. Beim Fünf Sterne Hotel erwartet man zumindest dass die Scheibe ein wenig sauber gewischt hätte werden können. Also alles in allen, keine 5 Sterne.

2026-05-02 • via Nuitee
D
Diana • couple • co
9
2026-05-02 • via Nuitee
D
Diana • couple • co
9
2026-05-02 • via Nuitee
T
Thor • couple • es
10
Pros:

Fantastic beds and pillows. The location is very good, central but not noisy. We had the corner suite over 2 levels, very spacious and well equipped. The service level is really good. This will be our preffered hotel in future trips to Madrid.

Cons:

There might be time for some smaller renovations, but we are talking about some furniture, paint and wallcoverings, not a full renovation.

2026-05-01 • via Nuitee
M
michael • couple • au
10
2026-05-01 • via Nuitee
R
Rosario • solo_traveller • cl
9
2026-04-30 • via Nuitee
S
Sedef • solo_traveller • tr
9
2026-04-30 • via Nuitee
K
Karsten • family_with_children • sg
10
2026-04-30 • via Nuitee
M
Magdalene • solo_traveller • gb
8
I only stayed 2 nights and the staffs are very friendly and helpful.
2026-04-30 • via Nuitee
K
Kristian • couple • us
10
2026-04-30 • via Nuitee
A
Andjela • family_with_children • it
8
2026-04-30 • via Nuitee
M
Mark98 • solo_traveller • gb
8
Pros:

Room

Cons:

Restaurant very odd shape like most of the hotel

2026-04-30 • via Nuitee