NH Collection Madrid Palacio de Tepa

Hotels
•
NH Collection
9 (1494 reviews)
San Sebastián, 2 , Madrid , es

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Comfortable rooms
Wonderful breakfast
Cons:
Cleanliness concerns
Value perception as not fully 5-star
Small bathroom in some rooms

Categories

Cleanliness
8.39
Mentioned as 'freshly cleaned' but also noted 'asettico' issue in at least one review.
Service
9.36
Remarked on the exceptional friendliness and helpfulness of staff in multiple reviews.
Location
9.4
Consistently praised as 'fantastic' and 'excellent', located near attractions.
Room Quality
8.85
Described as 'quiet and comfortable' with complaints about a small bathroom.
Amenities
8.88
Mentioned positively but not deeply explored in reviews; standard amenities level.
Value for Money
8.34
Concerns raised about not being a true 5-star compared to others, impacting perceived value.
Food and Beverage
9.39
Breakfast praised as 'amazing' which enhances overall guest satisfaction.
Overall Experience
9.36
Overall sentiment is very positive with guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:43

Property Description

Luxurious 19th-century Palace Setting

Elegant Rooms and Modern Amenities

Indulge in the charm of the past while enjoying modern comforts in the spacious rooms of NH Collection Madrid Palacio de Tepa. Each room offers a flat-screen TV, air conditioning, and a minibar for your convenience. The modern bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay.

Culinary Delights and Cultural Proximity

Savor delectable meals at the elegant on-site restaurant, where breakfast boasts a wide selection of quality products. Located in Madrid’s vibrant Las Letras District, the hotel is a stone's throw away from iconic landmarks such as Plaza Mayor Square and the Royal Palace. Immerse yourself in culture with the Prado Museum, Reina Sofia Art Centre, and Thyssen-Bornemisza Museum all within a kilometer's reach.

Book Your Stay Now

Experience luxury and convenience at NH Collection Madrid Palacio de Tepa. Book now to revel in the fusion of history and modernity during your Madrid getaway.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that pets are allowed upon request and subject to approval.
Dogs and cats are allowed, the maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 2 pets per room). Guide dogs free of charge.



The spa is an external service outside the hotel.

Minors are not admitted to access to the spaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 40 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 1494 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
L
Liam • solo_traveller • ky
10
2026-04-17 • via Nuitee
S
Scott • couple • gb
9
Perfect for our short Madrid break. Would definitely come again.
Pros:

Great location with very friendly and helpful staff

Cons:

Nothing

2026-04-17 • via Nuitee
S
Syd • couple • au
8
A good hotel in a great location
Pros:

Location
Cleanliness
Amazing breakfast
Good service

Cons:

Room aircon kept changing to heating and woke up through night having to reset

2026-04-14 • via Nuitee
C
Christos • family_with_children • gr
7
value for money, great location, good service
Pros:

location is perfect, service is very good, breakfast very good, staff very polite.

Cons:

as the hotel is in the center of the city there is a bit of noise during night coming from the bars around. however not to an extend that creates a problem.

2026-04-14 • via Nuitee
P
Panagiotis • couple • cy
7
Πολύ καθαρό με φιλικό προσωπικό
Pros:

Τοποθεσία

Cons:

Πολύ φασαρία. Δεν υπάρχει καθόλου ηχομόνοση

2026-04-14 • via Nuitee
C
Carles • solo_traveller • es
9
2026-04-13 • via Nuitee
D
Dionisis • family_with_children • gr
9
2026-04-11 • via Nuitee
A
Andrew • couple • gb
9
The perfect hotel for a short Madrid holiday.
Pros:

Super breakfast an very nice staff.

2026-04-11 • via Nuitee
R
Rainer • solo_traveller • de
8
2026-04-10 • via Nuitee
K
Korkeamäki • couple • fi
10
2026-04-10 • via Nuitee
Çobanoğlu • couple • tr
9
Mükemmel
2026-04-09 • via Nuitee
G
giuseppe • solo_traveller • it
10
Bella struttura e molto corretti
Pros:

Bella struttura nel centro di Madrid . Ho soggiornato diverse volte , l ultima prenotazione ho avuto un problema e l hotel ha cancellato senza penali anche se ero fuori termini . Bravi e corretti

2026-04-07 • via Nuitee
N
Nick • couple • gb
9
Wonderful staff, really excellent and super helpful. Good breakfast. Super comfortable beds. Location really excellent f
2026-04-07 • via Nuitee
B
Boun • extended_group • pt
8
2026-04-06 • via Nuitee
I
Ignacio • family_with_children • ar
9
Barbaro, muy comodo.
Pros:

ubicación excelente. personal muy amable. teníamos una habitación muy buena.

2026-04-05 • via Nuitee
D
diego • couple • cz
7
Cons:

la pulizia delle lenzuola del letto inacettabile, probabilmente non avevano cambiato il letto .peli e puntini neri .

2026-04-05 • via Nuitee
A
Arben • extended_group • al
8
2026-04-05 • via Nuitee
S
Sandra • family_with_children • cl
9
Recomendable
Pros:

Destacó la buena atención y la ubicación.

Cons:

La pieza era muy bulliciosa, se sentía lo que pasaba abajo en la calle

2026-04-03 • via Nuitee
A
ADLAN • couple • ru
9
2026-04-02 • via Nuitee
A
ADLAN • couple • ru
9
Pros:

Расположение отеля очень хорошее
Кровать и подушки очень хорошо
Вода в номере на любой вкус !!!

Cons:

Немного шумно с утра ( как начинают мусор вывозить )
Завтрак за 22€ мог бы быть побогаче

2026-04-02 • via Nuitee