NH Collection Madrid Palacio de Tepa

Hotels
9 (1682 reviews)
San Sebastián, 2 , Madrid , es
+34 913 89 64 90

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Comfortable rooms
Wonderful breakfast
Cons:
Cleanliness concerns
Value perception as not fully 5-star
Small bathroom in some rooms

Categories

Cleanliness
8.39
Mentioned as 'freshly cleaned' but also noted 'asettico' issue in at least one review.
Service
9.36
Remarked on the exceptional friendliness and helpfulness of staff in multiple reviews.
Location
9.4
Consistently praised as 'fantastic' and 'excellent', located near attractions.
Room Quality
8.85
Described as 'quiet and comfortable' with complaints about a small bathroom.
Amenities
8.88
Mentioned positively but not deeply explored in reviews; standard amenities level.
Value for Money
8.34
Concerns raised about not being a true 5-star compared to others, impacting perceived value.
Food and Beverage
9.39
Breakfast praised as 'amazing' which enhances overall guest satisfaction.
Overall Experience
9.36
Overall sentiment is very positive with guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:43

Property Description

Luxurious 19th-century Palace Setting

Elegant Rooms and Modern Amenities

Indulge in the charm of the past while enjoying modern comforts in the spacious rooms of NH Collection Madrid Palacio de Tepa. Each room offers a flat-screen TV, air conditioning, and a minibar for your convenience. The modern bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay.

Culinary Delights and Cultural Proximity

Savor delectable meals at the elegant on-site restaurant, where breakfast boasts a wide selection of quality products. Located in Madrid’s vibrant Las Letras District, the hotel is a stone's throw away from iconic landmarks such as Plaza Mayor Square and the Royal Palace. Immerse yourself in culture with the Prado Museum, Reina Sofia Art Centre, and Thyssen-Bornemisza Museum all within a kilometer's reach.

Book Your Stay Now

Experience luxury and convenience at NH Collection Madrid Palacio de Tepa. Book now to revel in the fusion of history and modernity during your Madrid getaway.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that pets are allowed upon request and subject to approval.
Dogs and cats are allowed, the maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 2 pets per room). Guide dogs free of charge.

We do not have a spa within the hotel facilities; however, a fee of €15 is charged to access the Spa at We/On Palacio Santa Ana. Additionally, the hotel offers massages and beauty treatments on request within its facilities.

Minors are not admitted to access to the spaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Video

Guest Reviews

9
Based on 1682 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
K
Korsun • couple • us
10
Pros:

Great place to stay. Rooms clean. Stuff is super friendly. Will come back.

2026-09-10 • via Nuitee
M
Marco • extended_group • br
9
Pros:

Quarto silencioso!

Cons:

Banheiro muito apertado

2026-09-05 • via Nuitee
C
Christine • solo_traveller • us
9
Perfect for three nights in Madrid!
Pros:

Wonderful property in an excellent location

2026-09-05 • via Nuitee
O
Olivier • family_with_children • be
9
Emplacement parfait pour rayonner dans le centre, sans les nuissances des grands boulevards
Pros:

La localisation est idéale.

Cons:

Pas de fenêtre extérieure dans la chambre, sinon des fenêtres couloir/patio

2026-09-03 • via Nuitee
S
Soledad • solo_traveller • es
9
2026-09-02 • via Nuitee
P
Patricia • family_with_children • fr
8
2026-09-02 • via Nuitee
B
Bertone • solo_traveller • it
8
Pros:

Gentilezza e professionalitá del personale e ottima la colazione

2026-09-02 • via Nuitee
R
rodrigo • couple • br
10
Um oásis no centro de Madrid
Pros:

Um oásis no centro de Madrid

2026-09-01 • via Nuitee
S
Spiro • couple • ca
10
Great stay!
Pros:

Great location. Comfortable beds

Cons:

Breakfast buffet, didn’t see the value…

2026-09-01 • via Nuitee
D
Daniel • solo_traveller • ar
9
Pros:

Todo en general, muy bien

Cons:

Desayunamos el día que llegamos, antes de las 14 hs, y nos lo cobraron, no digo que como política esté mal, pero la verdad que en 40 años de hoteleria, nunca me había pasado.

2026-09-01 • via Nuitee
D
Dee • couple • us
10
2026-08-31 • via Nuitee
K
Kęstutis • family_with_children • lt
10
Viešnage šiame viešbutyje buvo puiki.
Pros:

Pusryčiai labai geri. Ne vien tik bandelės, yra ir virtu kiaušiniu, benedikto kiaušiniu, omleto. Taip pat didelis sūrių pasirinkimas, mėsos gaminiu, vaisių. Kambariuose kiekviena diena papildo geriamo vandens buteliukus ir tai nieko nekainuoja.
Atvykus sutinka su Cava taure, arba vandens stikline, vaisiais, ir tai labai malonu.

2026-08-31 • via Nuitee
F
Franklin Jose • extended_group • ar
10
2026-08-30 • via Nuitee
P
paulo • couple • br
10
2026-08-28 • via Nuitee
A
Alejandra • family_with_children • mx
10
Un palacio ubicado muy cerca de la puerta del sol
Pros:

Excelente ubicación, maravillosa atención de todas las personas (recepción, restaurante, valet parking, personas de mantenimiento y limpieza) y muy buena comida (buffet). Gimnasio pequeño pero con máquinas nuevas.

2026-08-28 • via Nuitee
K
Keith • family_with_children • gb
9
A wonderful hotel in a beautiful city.
Pros:

The hotel is located close to one of the main streets in central Madrid and is within easy walking distance
of most of the main sights. There are plenty of restaurants in the immediate vicinity. The room was spacious and clean. The bed was very comfortable. There was an excellent choice for breakfast from the buffet and cooked dishes could also be ordered. The staff were very helpful and friendly.

2026-08-27 • via Nuitee
J
Joao • solo_traveller • pt
8
Pros:

Da localização é da simpatia dos funcionários. Apesar de não haver estacionamento fácil perto há vários parques mas tem de se pagar... Muito

Cons:

O quarto ser no último andar em águas furtada... O isolamento acústico podia ser melhor entre quartos e para a rua

2026-08-25 • via Nuitee
M
Mauro • extended_group • br
10
2026-08-25 • via Nuitee
J
Johannes • couple • br
9
excellent stay
Pros:

excellent room, very good location.

Cons:

breakfast very expensive - particularly for older people like my wife and myself who only may eat eggs, a croissant and drink a coffee.

2026-08-25 • via Nuitee
K
Katherine • solo_traveller • us
10
Pros:

Great location, friendly staff

Cons:

Nothing

2026-08-24 • via Nuitee