NH Collection Madrid Palacio de Tepa

Hotels
•
NH Collection
9 (1453 reviews)
San Sebastián, 2 , Madrid , es

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Comfortable rooms
Wonderful breakfast
Cons:
Cleanliness concerns
Value perception as not fully 5-star
Small bathroom in some rooms

Categories

Cleanliness
8.39
Mentioned as 'freshly cleaned' but also noted 'asettico' issue in at least one review.
Service
9.36
Remarked on the exceptional friendliness and helpfulness of staff in multiple reviews.
Location
9.4
Consistently praised as 'fantastic' and 'excellent', located near attractions.
Room Quality
8.85
Described as 'quiet and comfortable' with complaints about a small bathroom.
Amenities
8.88
Mentioned positively but not deeply explored in reviews; standard amenities level.
Value for Money
8.34
Concerns raised about not being a true 5-star compared to others, impacting perceived value.
Food and Beverage
9.39
Breakfast praised as 'amazing' which enhances overall guest satisfaction.
Overall Experience
9.36
Overall sentiment is very positive with guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:43

Property Description

Luxurious 19th-century Palace Setting

Elegant Rooms and Modern Amenities

Indulge in the charm of the past while enjoying modern comforts in the spacious rooms of NH Collection Madrid Palacio de Tepa. Each room offers a flat-screen TV, air conditioning, and a minibar for your convenience. The modern bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay.

Culinary Delights and Cultural Proximity

Savor delectable meals at the elegant on-site restaurant, where breakfast boasts a wide selection of quality products. Located in Madrid’s vibrant Las Letras District, the hotel is a stone's throw away from iconic landmarks such as Plaza Mayor Square and the Royal Palace. Immerse yourself in culture with the Prado Museum, Reina Sofia Art Centre, and Thyssen-Bornemisza Museum all within a kilometer's reach.

Book Your Stay Now

Experience luxury and convenience at NH Collection Madrid Palacio de Tepa. Book now to revel in the fusion of history and modernity during your Madrid getaway.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that pets are allowed upon request and subject to approval.
Dogs and cats are allowed, the maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 2 pets per room). Guide dogs free of charge.



The spa is an external service outside the hotel.

Minors are not admitted to access to the spaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 40 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 1453 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
J
John • couple • nl
9
Centraal en prachtig gelegen hotel in Madrid.
Pros:

De gastvrijheid van het personeel

Cons:

Niets

2026-03-14 • via Nuitee
N
Nigel • couple • gb
9
Staff were all helpful and good location for exploring Madrid
Pros:

The location was great, near all major attractions

Cons:

Bar area was a bit bland

2026-03-13 • via Nuitee
K
Kerri • couple • ie
10
2026-03-13 • via Nuitee
F
Fernando • couple • cl
10
Pros:

El personal

2026-03-12 • via Nuitee
J
Joel • extended_group • ch
8
Excellent emplacement
Pros:

Emplacement excellent, en plein centre.

Cons:

Les chambres sous les toits sont assez petites. Un peu cher pour ce que c'est.

2026-03-12 • via Nuitee
D
David • couple • gb
7
2026-03-11 • via Nuitee
C
Celeste • solo_traveller • es
8
Cons:

Había ruido desde dentro del hotel, desde el patio interior

2026-03-10 • via Nuitee
J
james • couple • gb
10
2026-03-09 • via Nuitee
R
Rachel • couple • gb
10
Pros:

Beautiful property, great location and staff were extremely helpful and friendly.

Cons:

Nothing, although some TV options like Netflix or Utube would have been more beneficial.

2026-03-09 • via Nuitee
R
Roman • solo_traveller • gb
7
2026-03-09 • via Nuitee
J
Jerry • solo_traveller • us
9
2026-03-08 • via Nuitee
M
Marion • solo_traveller • de
10
2026-03-08 • via Nuitee
M
Marion • solo_traveller • de
10
Sehr schön, wir würden jederzeit wieder kommen.
Pros:

Die Lage war sehr zentral. Das Personal war sehr freundlich und zuvorkommend. Meine Freundin wurde leider krank und das Hotelpersonal hat sich sehr aufmerksam, hilfsbereit gezeigt und alle Wünsche erfüllt. Das Frühstück war sehr gut und lies keine unserer Wünsche offen.

Cons:

Der Fitnessraum hatte leider keine Fenster und war etwas stickig.

2026-03-08 • via Nuitee
N
Nurmammet • solo_traveller • ae
10
2026-03-07 • via Nuitee
P
Parita • couple • us
10
2026-03-07 • via Nuitee
A
Abrar • couple • kw
7
Pros:

الفندق جميل

Cons:

بعيد عن الغران فيا يحتاج مشي 25 دقيقه تقريبا

2026-03-06 • via Nuitee
R
Raymond • extended_group • fr
10
2026-03-06 • via Nuitee
M
Melanie • couple • ch
10
Amazing and near everything!
Pros:

Lovely property and super well located !

Cons:

The bed was amazing …. I slept like a baby after a long day strolling around Madrid !

2026-03-05 • via Nuitee
G
Gustavo • couple • gb
9
2026-03-01 • via Nuitee
P
Philippe • solo_traveller • fr
8
2026-03-01 • via Nuitee