NH Collection Madrid Palacio de Tepa

Hotels
•
NH Collection
9 (1453 reviews)
San Sebastián, 2 , Madrid , es

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Comfortable rooms
Wonderful breakfast
Cons:
Cleanliness concerns
Value perception as not fully 5-star
Small bathroom in some rooms

Categories

Cleanliness
8.39
Mentioned as 'freshly cleaned' but also noted 'asettico' issue in at least one review.
Service
9.36
Remarked on the exceptional friendliness and helpfulness of staff in multiple reviews.
Location
9.4
Consistently praised as 'fantastic' and 'excellent', located near attractions.
Room Quality
8.85
Described as 'quiet and comfortable' with complaints about a small bathroom.
Amenities
8.88
Mentioned positively but not deeply explored in reviews; standard amenities level.
Value for Money
8.34
Concerns raised about not being a true 5-star compared to others, impacting perceived value.
Food and Beverage
9.39
Breakfast praised as 'amazing' which enhances overall guest satisfaction.
Overall Experience
9.36
Overall sentiment is very positive with guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:43

Property Description

Luxurious 19th-century Palace Setting

Elegant Rooms and Modern Amenities

Indulge in the charm of the past while enjoying modern comforts in the spacious rooms of NH Collection Madrid Palacio de Tepa. Each room offers a flat-screen TV, air conditioning, and a minibar for your convenience. The modern bathrooms are stocked with complimentary toiletries, ensuring a comfortable stay.

Culinary Delights and Cultural Proximity

Savor delectable meals at the elegant on-site restaurant, where breakfast boasts a wide selection of quality products. Located in Madrid’s vibrant Las Letras District, the hotel is a stone's throw away from iconic landmarks such as Plaza Mayor Square and the Royal Palace. Immerse yourself in culture with the Prado Museum, Reina Sofia Art Centre, and Thyssen-Bornemisza Museum all within a kilometer's reach.

Book Your Stay Now

Experience luxury and convenience at NH Collection Madrid Palacio de Tepa. Book now to revel in the fusion of history and modernity during your Madrid getaway.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that pets are allowed upon request and subject to approval.
Dogs and cats are allowed, the maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 2 pets per room). Guide dogs free of charge.



The spa is an external service outside the hotel.

Minors are not admitted to access to the spaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 40 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 1453 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
P
Pınar • family_with_children • tr
10
2026-02-12 • via Nuitee
Ágnes • couple • hu
9
Pros:

Nagyon jó helyen volt, tiszta.

2026-02-12 • via Nuitee
M
Mindaugas • couple • lt
10
2026-02-09 • via Nuitee
V
Vit • couple • cz
9
Pros:

Top location, nice spacious room, Alexa speaker in the room was a nice touch.

Cons:

If your windows are facing the road (not the little square), it can be really noisy at night even on higher floors. Also, surprisingly it was difficult to get to single duvets for our king-sized bed (I was first told via message that it's not possible, then during check-in, they said they will arrange it only for us to end up with 3 large duvets so ended up sharing the original one) - it's really a small thing but I can't get my head around this in a 5* hotel :)

2026-02-08 • via Nuitee
A
aydın • couple • tr
10
Harika bir oteldi.
Pros:

Otelin Konumu mükemmel, güvenilir ve temiz bir bölgede yer alıyor. Kahvaltı oldukça iyi, birçok seçenek sunuyor. Köpeği olan kişilere mutlaka burada konaklamalarını tavsiye ediyorum. Köpek yatağı, mama kaplar, oyuncak ve kemirme kemiği odaya geldiğimizde hazır haldeydi, özenle oda hergün temizlendi.

Cons:

Banyo çok küçük onun dışında herşey harika.

2026-02-08 • via Nuitee
J
Jeremy • couple • us
7
2026-01-31 • via Nuitee
E
Emmanuel • couple • be
9
Ongelooflijk verblijf ,midden in centrum met fantastisch personeel
Pros:

Een schitterende locatie in een schitterende hotel en het vriendelijk en hulpvaardig personeel

Cons:

De bedden: ( persoonlijk vonden wij ze te zacht...)

2026-01-29 • via Nuitee
R
Rodrigo Ivan • solo_traveller • cl
10
Tremendo lugar , buena ubicación, pieza agradable
Pros:

Todo

2026-01-29 • via Nuitee
B
Burak • extended_group • tr
8
Gözardı edilebilecek birkaç küçük problem dışında oldukça konforlu bir konaklamaydı
Pros:

Merkezi konumda. Plaza major, porta del sol, Royal palace ve Prada müzesi gibi tüm cazibe merkezleri yürüme mesafesinde.

2026-01-27 • via Nuitee
S
Sayat • couple • tr
10
İyi bir otel olduğunu bilerek seçtik. Beklentimizin üzerine çıktı. Memnun ayrıldık.
Pros:

Kahvaltıda sunulanlar, odanın rahatlığı, dekorasyonu, yağmurlu günlerde şemsiye sunmaları, personelin güler yüzü, ilgisi, yardımseverliği, otelin konumu çok keyifliydi.

Cons:

1 gün yan odadan uzun süre flüt pratiği yapan bir müşteriyi dinlemek durumunda kaldık.
Spor salonu çok ufak ve yetersiz. Ayrıca çok sıcak ve havasız.

2026-01-27 • via Nuitee
H
Hélio • solo_traveller • pt
10
2026-01-25 • via Nuitee
A
Amanda • couple • gb
10
Pros:

Large comfortable room in an excellent location

Cons:

Can’t think of anything

2026-01-25 • via Nuitee
H
Hugo • solo_traveller • pt
10
2026-01-25 • via Nuitee
M
Mohammad • solo_traveller • kw
6
2026-01-24 • via Nuitee
A
Annette • solo_traveller • fr
10
2026-01-24 • via Nuitee
F
Fernando • couple • br
10
2026-01-23 • via Nuitee
A
Antonio • couple • es
10
2026-01-23 • via Nuitee
K
Kristiyan • couple • bg
10
Pros:

Добра закуска, удобни легла, много отзивчив персонал, добра локация

2026-01-22 • via Nuitee
O
Olga • extended_group • lv
8
Pros:

The location of the hotel is great - central with many restaurants around. The staff is very friendly and the breakfast is excellent.

Cons:

The room clearly needs renovation; it doesn’t meet 5‑star hotel standards.

2026-01-22 • via Nuitee
J
Joanne • family_with_children • us
9
2026-01-20 • via Nuitee