InterContinental Hangzhou ICC by IHG

Hotels
•
InterContinental Hotels & Resorts
9.8 (179 reviews)
No. 2 East Jiefang Road , Hangzhou , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Beautiful room views
Outstanding breakfast selection
Cons:
Need for hotel updates
Soft pillows
Difficult check-in

Categories

Cleanliness
8.98
The hotel needs updating, very old for an Intercontinental Hotel.
Service
10
Excellent service provided by staff; warm welcome and attentive service.
Location
9.98
Number 1 location in HZ with excellent view.
Room Quality
9.98
Exceptional room quality with a breathtaking 360-degree view.
Amenities
9.98
Good breakfast options and Club Lounge amenities highly appreciated.
Value for Money
10
Outstanding value for location and quality of stay.
Food and Beverage
9.48
Breakfast had a good selection but coffee and check-in could be improved.
Overall Experience
10
A perfect stay with no frustrating or inconvenient issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:27

Property Description

Unique Design and Scenic Views
InterContinental Hangzhou's magnificent golden globe architecture offers panoramic views of the Qiantang River from each room, with floor-to-ceiling windows showcasing the city lights and musical fountain at night.

Versatile Meeting Venues
With 6,000 square meters of meeting spaces, including a pillarless grand ballroom and a brand new International Hall, the hotel is the ideal location for conferences, meetings, and private events of any scale.

Culinary Excellence
Indulge in the hotel's 6 distinctive restaurants and bars, offering authentic Cantonese cuisine, fresh seafood grills, Mediterranean dishes, and more. From fine wine to freshly brewed beer, there's something to satisfy every palate.

Experience luxury and elegance at InterContinental Hangzhou – book your stay now for an unforgettable experience!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CNY 0 per person per night when using an available cot.
    Children up to and including 17 years old stay for CNY 0 per person per night when using an existing bed.
    People no matter the age stay for CNY 408 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 179 reviews
Cleanliness: 8.98
Service: 10
Location: 9.98
Room Quality: 9.98
Amenities: 9.98
Value for Money: 10
Food and Beverage: 9.48
Overall Experience: 10
T
Theo • couple • nl
10
2026-05-12 • via Nuitee
A
Angela Pilar • family_with_children • ch
8
Demasiado caro, instalaciones un poco viejas para ser un 5 estrellas. No vale la pena pagar tanto.
Pros:

La habitación era cómoda y espaciosa.
Las vistas maravillosas.
El hotel por afuera es muy bonito.
El personal muy muy amable y dispuestos a ayudar, incluso cuando queríamos pedir unas hamburguesas y no podíamos hacerlo, un trabajador hizo el pedido por nosotros , pagando él y luego nosotros le transferimos.
Pudimos dejar nuestras cosas cuando nos íbamos para aprovechar el día.
Siempre estuvieron dispuestos a ayudar.
Nos regalaron al hacer el check out un estuche con cremas, shampoo, etc.

Cons:

El hotel es caro para lo que ofrece, no es un hotel de 5 estrellas, si bien el baño es muy bonito, y el cuarto es bastante grande con una buena vista, las terminaciones , los muebles y la alfombra están muy viejos, algunos muebles se notan ya muy desgastados, Cuando llegamos me di cuenta que en el escritorio estaban marcadas manos con «  aceite » en una meda pequeña igual, lo cual se ve bastante feo, lo expresé y fueron a hacer la limpieza otra vez. Pero creo que para ser un 5 estrellas no vale la pena. La comida buffet no nos gustó mucho, pero quizás fue porque no es muy occidental, incluso los postres, a quien le guste la comida china mas tradicional quizás esté bien, para nosotros tuvimos pocas opciones. Incluso para mí que no como gluten, mariscos, carnes, no tenía mucha opciones, no siquiera arroz solo porque por lo general estaba mezclado con cangrejo.

2026-05-12 • via Nuitee
M
Marcia • solo_traveller • br
9
Vista ótima com ar condicionado a melhorar
Pros:

Linda vista, hotel muito diferente pois é uma bola.

Cons:

Ar condicionado não controlado, fez muito frio a noite

2026-05-01 • via Nuitee
M
mubasher • solo_traveller • ae
7
2026-04-29 • via Nuitee
A
Anthony • solo_traveller • tz
8
2026-04-20 • via Nuitee
B
bcheong • Business • Shanghai
8
Sphere
Pros:

Stayed for a conference and this hotel stands out due to its spherical shape. Upgraded for my Ambassador status which is appreciated. Dated hotel and room, but byredo products

2026-04-17 • via Tripadvisor
J
Júlia • family_with_children • hu
10
2026-04-09 • via Nuitee
P
Patricia • family_with_children • ar
10
Pros:

Es espectacular el edificio. Habitación super cómoda. Personal muy amable.

Cons:

Me gustó todo

2026-04-08 • via Nuitee
T
tjiubtcs • Business • Jakarta, Java
8
Great location and service, but cleanliness needs attention
Pros:

This was my second stay at the InterContinental Hangzhou, and unfortunately, it wasn't quite as impressive as the first time. The hotel's iconic "Golden Ball" architecture and prime location by the Qiantang River remain fantastic, with stunning views and easy access to the Citizen Center metro station . The service was generally good, and I appreciated the spacious room layout . View was great

However, my main issue this time was with the cleanliness, particularly the carpet in the room. I noticed black dark spots and dirty patches on the carpet, which was quite disappointing for a hotel of this caliber. Looking at other recent reviews, it seems I'm not alone—other guests have mentioned stained or less-than-clean carpets as well .

The hotel does show its age in some areas, with dated facilities and occasional maintenance issues like finicky USB ports or closet doors .

For the price point and the InterContinental brand, I expected better attention to detail in housekeeping. If they can sort out the cleanliness issues, it would easily be a 4.5-star experience. I hope they take this feedback seriously for future guests.

2026-03-21 • via Tripadvisor
F
Fiona • family_with_children • gb
10
Pros:

Beautiful building. Close to metro & outlet centre. Friendly & comfortable

2026-03-15 • via Nuitee
H
HSIN HSIN • couple • tw
10
Pros:

優質的房間設備

Cons:

沒有不滿意

2026-02-24 • via Nuitee
L
Liew • extended_group • sg
8
A very good hotel to stay, Excellent breakfast !
2026-01-19 • via Nuitee
Y
Yury • solo_traveller • kg
10
2026-01-19 • via Nuitee
I
Isaque • family_with_children • jp
9
Pros:

Café da manha

2026-01-06 • via Nuitee
E
Essa • couple • ae
8
2025-12-10 • via Nuitee
H
HSIN HSIN • extended_group • tw
10
超棒的客房和優質服務 以後再去也是首選洲際酒店
Pros:

服務人員 非常有禮貌

Cons:

無

2025-12-06 • via Nuitee
M
Muhammad • solo_traveller • ae
8
Nice quick stay
Pros:

It’s ok

Cons:

The pillows were so soft

2025-11-27 • via Nuitee
J
JUNG IM • solo_traveller • kr
8
2025-11-18 • via Nuitee
K
KIBASSA • extended_group • cd
7
Pros:

Le choix au petit déjeuner etait juste parfait

Cons:

La connexion internet etait très instable

2025-11-16 • via Nuitee
P
Pavel • couple • ru
9
Pros:

Камамбер на завтрак. Вид из окна. Отельчик чуть устал. но ухожен.

2025-11-14 • via Nuitee