Peppers Broadbeach

Hotels
•
Peppers
9 (1103 reviews)
21 Elizabeth Avenue, Broadbeach , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Hot tub/Jacuzzi
Sauna
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Cleanliness issues
Lack of breakfast buffet

Categories

Cleanliness
8.5
Some reviews mentioned cleanliness was below expectations, but still acceptable.
Service
9.5
Staff were friendly and quickly addressed issues.
Location
10
Fabulous location with easy access to beaches, restaurants, and shops.
Room Quality
9
Apartments described as comfortable and spacious.
Amenities
9
Amenities like the pool were highlighted as excellent.
Value for Money
8.5
General satisfaction with the value received for the price.
Food and Beverage
8
No breakfast buffet mentioned, impacting overall score.
Overall Experience
9.5
Overall enjoyed the experience despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:03

Property Description

Luxurious Accommodation and Facilities
Peppers Broadbeach Resort offers a luxurious stay with Zen gardens, private cinemas, and a teppanyaki barbecue. Enjoy the hot tub, steam room, and sauna for ultimate relaxation.

Pools and Private Balconies
Relax by the lap, plunge, or resort pools or unwind on your own private balcony. The suites are designed for comfort and style, boasting European appliances and exquisite interior design.

Convenient Location and Gourmet Offerings
Just a short drive from Gold Coast Airport, this resort is centrally located near the Gold Coast Convention Centre. Indulge in the gourmet minibar and diverse dining options at the nearby al fresco restaurants.

Book your luxurious stay at Peppers Broadbeach Resort now for a truly unforgettable experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

Please note that your payments will be processed by the Mantra Group/SAMARAD; this will appear on your bank statement as Peppers, Mantra, BFree Surfers Paradise.

Please note that this property requires a refundable credit card pre-authorisation upon check in to cover any incidental charges. This amount will be refunded after inspection of the accommodation. Amounts are as follows: in addition to full payment of accommodation, One-Bedroom and Two-Bedroom Apartments: AUD 200 Three-Bedroom Skyhomes: AUD 1500 Skyline Residence - AUD 2500 Credit card pre-authorisations are also required for use of some facilities.

Cash is not an acceptable form of payment for these fees.

Please note that guests must check in at the Tower Two reception desk.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that this property has a 'No Party Policy'.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

Please note that parking is an additional charge. Upon arriving, please park in front of Tower 2 Main Reception in the drop-off area along Elizabeth Avenue. If all parking bays are full, please proceed into the underground car park and park in a bay marked 'visitors', then proceed to Level 1 to check-in. Please read all parking notices upon entry to avoid any fines.

When booking 3 rooms or more, different policies and additional supplements may apply.

Housekeeping frequency depends on the rate and length of your stay. Daily servicing of rooms might not apply, and it will be serviced on a weekly basis.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9
Based on 1103 reviews
Cleanliness: 8.5
Service: 9.5
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
L
Liam • family_with_children • au
5
Would book another location if I had to return
Pros:

The pool

Cons:

Not enough towels during stay

2026-04-25 • via Nuitee
N
Natasha • family_with_children • au
10
2026-04-20 • via Nuitee
D
Donna • extended_group • au
1
2026-04-20 • via Nuitee
B
Bianca • extended_group • nz
8
Pros:

Everything was nice, but would have been nice to get some more fresh towels the second day, as we also went swimming in the pool.

Cons:

View, and size of the room.

2026-04-20 • via Nuitee
C
Christian • extended_group • au
10
2026-04-19 • via Nuitee
J
Josie • family_with_children • au
10
2026-04-19 • via Nuitee
J
Jordan • family_with_children • au
4
2026-04-18 • via Nuitee
R
Rheyanon • couple • au
10
Didn’t want to leave!
Pros:

Incredible location and ocean views, comfiest bed so we had the best sleep, amazing water pressure and heat, lots of natural air flow, private and clean.

Cons:

Nothing - would go back again!

2026-04-16 • via Nuitee
J
Jeeda • couple • au
4
2026-04-04 • via Nuitee
A
Alex • solo_traveller • au
10
Pros:

Fantastic room great location and great view.

2026-04-02 • via Nuitee
M
Mel • family_with_children • au
3
Hugely disappointed, not worth the money, definitely not Peppers quality.
Pros:

View was lovely, overlooking the city and excellent (albeit noisy) location in Broadbeach. The Room itself was good in terms of size only.

Cons:

The owner had locked cupboards that were inaccessible, it smelt strongly of urine (which we complained about but nothing happened) and was not clean at all. It was actually unsanitary and we found it difficult to associate the room with the Peppers brand. We were very unhappy and really wish the "hotel" would have changed our room to one that was clean. Additionally, the lack of housekeeping, room service, facilities and general vibe was really disappointing and we will not stay with Peppers Broadbeach again. It needs to be made clear to people booking these rooms that they are NOT hotel rooms, they are air bnb at best.

2026-04-02 • via Nuitee
T
Tammi • couple • au
8
I w
Pros:

The location was excellent.

Cons:

The carpets were stained, and it was not obvious for one to order room service. Not what I was expecting when booking a room at a hotel. It could have been any air bnb.

2026-04-01 • via Nuitee
L
Lauren • couple • au
10
2026-03-31 • via Nuitee
M
Maree • family_with_children • au
8
Pros:

Excellent location

Cons:

The air conditioning unit was only working in kitchen

2026-03-31 • via Nuitee
S
Sharon • couple • nz
6
Pros:

Location, bed was comfortable, view was great. Pool area was good.

Cons:

Apartment was quite dated, carpets needed cleaning or replacement. The shower ran hot and then cold so would be dangerous for children. Could have had some basic supplies in kitchen.

2026-03-29 • via Nuitee
L
Lance • extended_group • au
10
Excellent and our international visitors were very impressed
Pros:

Location, modern clean and facilities

Cons:

Nothing

2026-03-27 • via Nuitee
P
Peter • family_with_children • au
8
2026-03-23 • via Nuitee
T
Tania • couple • nz
10
2026-03-22 • via Nuitee
L
Lirio III • couple • au
10
Excellent, love it. Will be back, perhaps for longer next time.
Pros:

Location's excellent - very convenient to Broadbeach attractions and nearby places.

2026-03-21 • via Nuitee
J
Jacob • solo_traveller • au
10
2026-03-19 • via Nuitee