Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Ironing service
Massage services
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Charming decor
Cons:
Weak shower pressure
Basic breakfast options
Musty room smell

Categories

Cleanliness
9.01
Rooms were generally clean, but some guests noted musty smells in one room.
Service
9.98
Staff were frequently praised for being helpful, friendly, and excellent.
Location
10
The hotel is well-located in the historic center, making it easy to access attractions.
Room Quality
8.97
Rooms were described as comfortable and well-decorated, though some had minor issues.
Amenities
8.5
Basic amenities provided, some guests suggested improvements for breakfast options.
Value for Money
9.46
Guests felt they received good value given the hotel's charm and location.
Food and Beverage
8.01
Breakfast selections were basic and received criticism, though fresh fruit was appreciated.
Overall Experience
9.69
Guests enjoyed their stay and expressed intent to return, indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:48

Property Description

Traditional Mexican Art and Architecture
Experience the vibrant culture of Mexico at Hotel Boutique El Serafin, where traditional art and architecture adorn every corner, providing an authentic and immersive stay.

Convenient Amenities
Enjoy modern comforts such as flat-screen cable TVs in every room and wake up to a complimentary breakfast featuring specially brewed coffee, ensuring a delightful start to your day.

Explore Historic Queretaro
Immerse yourself in the rich history of Queretaro as you wander through the historic district, surrounded by iconic buildings, museums, and art galleries, offering a truly enriching experience for every guest.

Book now to indulge in the charm and culture of Mexico at Hotel Boutique El Serafin.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Public parking hours: Monday to Saturday from 7:30am to 10:30pm and Sundays from 10:30am to 9:30pm.

Please note the hotel will provide support for parking fees at a nearby parking lot.

Please notice if guest travel with guest it has an extra charge of 450 MXN per night per pet.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: QRO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 14 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9.2
Based on 528 reviews
Cleanliness: 9.01
Service: 9.98
Location: 10
Room Quality: 8.97
Amenities: 8.5
Value for Money: 9.46
Food and Beverage: 8.01
Overall Experience: 9.69
G
gomez • couple • mx
10
Pros:

Las instalaciones muy bonitas e igual la ubicación

2026-03-09 • via Nuitee
K
Karl • solo_traveller • at
8
Nice hotel directly in city center
Pros:

The location in the center is great and the style of the building is nice

Cons:

Rooms and breakfast are a bit simple. I would have liked a second cup of coffee at least

2026-03-08 • via Nuitee
H
HOSERFLA • couple • us
7
Pros:

Location and value , nice continental breakfast

Cons:

Slightly chilly

2026-03-03 • via Nuitee
V
Virginia Ann • couple • us
10
Pros:

We were greeted with a mezcal toast, a welcome sign, and plenty of info. The room was large, with two
Nothing comfortable beds. Excellent shower and privacy. We love the common spaces, especially the rooftop and the beautiful way that. Each and every space was decorated thoughtfully. Maria gave us great restaurant suggestions.

Cons:

Nothing. The stairs to our room were a bit challenging but would be fine for younger legs
Gracias
I'm in the

2026-02-28 • via Nuitee
C
Claudia • solo_traveller • us
9
Excellent location and service.
Pros:

Location, safety, service.

Cons:

Mattress was a little hard for me.

2026-02-26 • via Nuitee
D
Daniel • couple • ca
9
2026-02-26 • via Nuitee
L
Laura • couple • cr
10
Excelente atención
Pros:

Excelente servicio. Nos ayudaron en un momento de crisis. Muy agradecidos con todos

2026-02-23 • via Nuitee
R
Ramon • couple • mx
10
2026-02-14 • via Nuitee
W
Wang • couple • mx
9
2026-02-11 • via Nuitee
C
Cecilia • extended_group • cl
10
Disfruté el hotel
Pros:

El hotel es muy lindo

Cons:

Nada

2026-02-10 • via Nuitee
K
Keith John Owen • couple • ca
9
Nice stay. Thanks folks 😎
Pros:

A very well located property with a nice basic and very well presented breakfast 😎

2026-02-10 • via Nuitee
E
Elizabeth • family_with_children • us
6
Good place to stay with the proper expectations
Pros:

The room and beds were very comfortable and the whole interior courtyard was beautiful. The room was clean and the shower was a nice size. Staff was helpful.

Cons:

The location while very close to everything is in an area that is a little bit run down, but, if you walk a couple of blocks it all changes. At night you do hear street noise. The breakfast was ok, but not great (the coffee was not strong). Also, there is only one bottle of water and I think two would be more appropriate. We were brought more when we asked however.

2026-01-29 • via Nuitee
M
Marcos • couple • us
9
Pros:

Excellent location, close to restaurants, shops, and entertainment.

Cons:

The hotel is comfortable, but unfortunately it does not have an elevator.

2026-01-27 • via Nuitee
J
Jorge • solo_traveller • mx
10
2026-01-26 • via Nuitee
S
Sandy • extended_group • us
9
Super friendly, super available staff... great location... wonderful spacious room and rooftop.
Pros:

We had the large family suite with lovely french doors opeining onto the street. The room was massive and comfortable. Sometimes the traffic got noisy, but closing the doors and turning on the heat pump helped. Also, coffee, fruit, and toast were delivered daily to our room promptly when we requested each night before. The rooftop was a fabulous place to have a beer each evening. And the location was stellar... central to everything.

2026-01-26 • via Nuitee
C
Cheryl • extended_group • us
10
2026-01-26 • via Nuitee
D
Didier • couple • fr
8
Hotel tres bon rapport qualite prix
Pros:

Très bel hotel avec des chambres tres agréables pour se reposer meme dans le centre ville
Le petit dejeuner est servi dans la chambre
Un prix raisonnable pour un hotel en plein centre ville

Cons:

Pas de parking
C'est le problème de ces villes coloniales où les rues n'ont pas assez de places
Prévoir un budget parking (>25€/nuit)

2026-01-22 • via Nuitee
J
John • couple • us
9
Pros:

Quiet, comfortable. Good location. Firm bed, but we like firm beds. Very clean.

2026-01-21 • via Nuitee
J
Jane • couple • us
8
Pros:

Friendly, clean, staff helpful, location good.

2026-01-20 • via Nuitee
Z
Zane • couple • us
8
Great stay in the centro histórico. Everything in easy walking distance.
Pros:

Large comfy room. Balcony views of the city were wonderful. Staff was very attentive. Price was right.

Cons:

Low water pressure.

2026-01-19 • via Nuitee