St Pancras London, Autograph Collection

Hotels
Autograph Collection
8.4 (2935 reviews)
Euston Road , London , gb

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great check in experience
Amazing property with character
Cons:
Inconsistent staff friendliness
High prices without inclusives

Categories

Cleanliness
7.9
Hallways were not clean and a change of carpeting is long overdue.
Service
7.9
Staff were described as miserable and unwelcoming in some instances.
Location
9.4
Perfect spot for King’s Cross and easy access into town.
Room Quality
8.4
Room was great for one night, but lacked sufficient lighting and had confusing shower controls.
Amenities
8.9
Enjoyable stay with convenient amenities.
Value for Money
7.9
A bit overpriced without breakfast included.
Food and Beverage
7.9
Limited restaurant options and poor quality for the price.
Overall Experience
8.9
Unique and historic building, enjoyable atmosphere despite service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:41

Property Description

Luxurious Amenities
The St. Pancras Renaissance London Hotel boasts a tea lounge, 2 restaurants and bars, a spa, and relaxation pool, offering guests a truly luxurious experience during their stay.

State-of-the-Art Rooms
Each room in this elegant hotel is equipped with a 37-inch flat-screen TV and large tiled bathrooms with plush bathrobes and slippers, ensuring a comfortable and entertaining stay for all guests.

Convenient Location
With immediate access to high-speed Eurostar service, the Tube, and 6 Tube lines, exploring London from the St. Pancras Renaissance London Hotel is a breeze. Plus, iconic attractions like ZSL London Zoo and The British Museum are just a short walk away.

Experience luxury, convenience, and top-notch amenities at the St. Pancras Renaissance London Hotel - book your stay now!

Important information:

Our spa swimming pool and steam room will be closed from 19 January to 8 February 2026 for essential maintenance. We apologize for any inconvenience this may cause. During this period, we are offering 10% off all treatments. Thank you for your understanding.

Please note that extra beds are not guaranteed for all rooms, and will need to be confirmed upon request.

Kindly note that children's swimming times are between 8:00 until 10:00 and 14:00 until 16:00 daily.

On-site parking facilities available. Rate for 1 hour: £20, Rate for 6 hours: £50, Rate for full day: £80.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 80 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 4 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.4
Based on 2935 reviews
Cleanliness: 7.9
Service: 7.9
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 7.9
Overall Experience: 8.9
M
Mary couple gb
10
good start to our holiday
Pros:

location and attentive staff and the 'extra' experiences like the Punch drink

Cons:

our friends had biscuits in their room !

2026-06-04 via Nuitee
M
melissa couple gb
4
Dark,dismal, terrible customer service
Pros:

Location was good

Cons:

This was a room ahead of my wedding, it was dark, no main lights, to tiny windows with broken handle. The air-Con didn’t work. It was dated and really, not as expected. Not one member of staff mentioned my wedding even though we had it noted. Not even a glass of water when we checked in. Absolutely substandard customer service. Such a shame for such a beautiful setting!

2026-06-03 via Nuitee
Z
Zhe couple hk
10
總體很愉快,交通方便,環境美麗優雅
Pros:

服務好,房間打掃很快下乾淨

Cons:

淋浴間太狹窄,沒架子和空間放洗潄用品

2026-06-02 via Nuitee
E
Emmeline couple gb
7
Nice but not best value
Pros:

Lovely building in an excellent location. Room was small, but well maintained. Comfortable bed and great shower.
As we were only staying one night, I didn’t get a chance you use the spa, but we did eat in the Hawksmoor restaurant which was really good as well.

Cons:

The room was very hot - it was 30C outside, but when I booked it said it had air con in the room, but I think it just had some sort of ventilation system that cools the room slightly. It was 26C at night in the room and the windows were locked, so not very comfortable. I didn’t feel it was great value for money - mainly paying for the building and location. I’ve stayed in other hotels with the same star rating in central locations for a fraction of the £360 per night rate (which didn’t include breakfast).

2026-06-02 via Nuitee
B
Bernard extended_group fr
10
Super séjour dans un hôtel situé dans la gare St Pancrass
Pros:

Propreté. Confort. Présence d’un spa. Personnel sympa

Cons:

Le prix du breakfast est abusif

2026-06-02 via Nuitee
D
David couple gb
10
2026-06-01 via Nuitee
M
Martin solo_traveller gb
10
The place to stay in central London with access to trains and Eurostar.
Pros:

The architecture is sensational but it’s the staff that make it a standout experience.

Cons:

Could not fault it in any way.

2026-06-01 via Nuitee
D
Dr. Abdalla solo_traveller sa
5
Nice location bad administration
Pros:

Location

Cons:

Unprofessionalism

2026-06-01 via Nuitee
Özer family_with_children tr
9
2026-06-01 via Nuitee
M
MARY family_with_children gb
7
Stunning hotel but inadequate air conditioning in bedroom - avoid in a heatwave!
Pros:

The hotel is beautiful - the architecture is stunning. The staff are lovely, friendly and helpful. The bedroom was large and extremely comfortable except for the lack of proper air conditioning which was so noticeable as our stay coincided with days of very high temperatures. The public spaces weren't too hot as they are so large - breakfast was very good and the restaurant setting was lovely

Cons:

Bedrooms are advertised on booking.com as air conditioned - they have a "climate control unit" but it was ineffective in very hot weather. The unit was set to 18.5 degrees but the temperature reading in the room never fell below 24 degrees. We asked for a fan which was provided and helped a bit. The hotel was having problems with its cooling systems but it was working when we arrived and the temperature in the room was over 25 degrees.

2026-05-31 via Nuitee
S
Sonia solo_traveller gb
7
Too expensive for the poor service.
Pros:

Close to Eurostar
Nice to see how the station has been converted into a grand space

Cons:

The temperature outside was 34 degrees.
The air conditioning was not working & absolutely no one responded to call for house keeping or guest requests

2026-05-31 via Nuitee
L
Lucia family_with_children ch
8
Pros:

Sehr schönes Hotel
Essen Zimmerservice super

2026-05-31 via Nuitee
C
Campos couple gb
10
2026-05-31 via Nuitee
J
Jean extended_group fr
10
2026-05-31 via Nuitee
M
Margaret couple gb
10
2026-05-30 via Nuitee
R
Richard solo_traveller gb
10
2026-05-30 via Nuitee
S
Suzanne solo_traveller gb
5
Great building, but bedrooms need more love and attention!
Pros:

We stayed at St Pancras because we were on our mini-moon and wanted something luxurious.
The location is perfect and the building is gorgeous from the outside and the corridors etc. They also do very good food and the bed was comfortable. They gave us Prosecco and chocolates on our arrival which was a lovely gesture. The staff were all very polite.

Cons:

The bedroom itself was disappointing considering the amount it cost. We payed extra for an ‘upgrade’, however, we appeared to be next to an abandoned room with a mattress against the glass, and our room looked a bit ‘unloved’ too. The only mirror was too high to see into when getting ready, and there were no British plug sockets either. The man on the desk assured us that, due to looking over the station, it was ‘one sided glass for our privacy’. We discovered (the embarrassing way) that this in fact, was not the case. We were also interrupted by the maintenance man, who needed to fix the shower as soon as we were in there, despite it just being upsold to us. The spa was ok, if you don’t want a proper pool to swim in. Would recommend this hotel if you are really into trains. Unfortunately, it wasn’t as luxurious as we thought it would be.

2026-05-30 via Nuitee
P
patricia extended_group us
10
Repeat client pleased and will return
Pros:

Location, attention to detail , friendly helpful staff

Cons:

Nothing

2026-05-30 via Nuitee
K
Katy family_with_children gb
10
Pros:

All staff were very attentive, even providing my daughter with some chocolates for her 16th birthday. There were lots of small touches throughout the hotel that added to the value for money. I would highly recommend and will definitely be staying again.

Cons:

N/A

2026-05-30 via Nuitee
A
Anthony couple gb
6
It was satisfactory, but was overpriced - more of a budget feel to the room. Not special.
Pros:

The location was perfect for catching the Eurostar the next morning. The breakfast was nice and the breakfast team were very good.

Cons:

I was a bit disappointed with the room. It was quite basic and in the modern part of the building. I thought it would be in the gothic part of the hotel. It felt a bit like a room from a budget hotel.
The service in the outside bar area in the afternoon was quite poor.

2026-05-29 via Nuitee