Sheraton Hanoi West

Hotels
•
Sheraton
8.6 (211 reviews)
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District , Hanoi , VN
+84 24 2230 1234

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious clean suite
Variety of breakfast choices
Helpful staff
Cons:
Bathroom design issues
Small outdoor space for parking

Categories

Cleanliness
8.05
The suite was spacious and clean, but some issues were noted regarding bathroom design.
Service
9.05
Staff was described as warm and helpful, contributing positively to the experience.
Location
8.55
Conveniently located near entertainment and transport options.
Room Quality
8.05
Spacious suite but with some design flaws in the bathroom.
Amenities
9.05
Good variety in breakfast options, though some expectations regarding amenities weren't met.
Value for Money
8.65
Standard quality for this hotel tier, reflecting moderate satisfaction.
Food and Beverage
8.75
Enjoyable breakfast with plenty of choices.
Overall Experience
8.65
Overall enjoyable stay with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:43

Property Description

Luxurious Amenities and Services

Hyatt Regency West Hanoi offers an array of luxurious amenities, including an outdoor pool, a top-notch spa, and a well-equipped fitness center. Guests can also indulge in delectable dining options at the hotel's restaurant and unwind with a refreshing drink at the cocktail lounge.

Convenient Location

Situated in West Hanoi's bustling business district, the hotel is just a short 5-minute drive from key attractions like the National Museum and the National Convention Centre. Additionally, with its close proximity to corporate offices and the airport, guests can enjoy easy access to various destinations.

Modern and Comfortable Accommodations

Each room at Hyatt Regency West Hanoi boasts contemporary decor and floor-to-ceiling windows, offering stunning views. Guests can relax with entertainment options such as a flat-screen TV and an iPod dock, while the spacious en suite bathroom provides a luxurious retreat with a separate shower and bathtub.

Experience luxury and convenience at Hyatt Regency West Hanoi - book your stay now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.6
Based on 211 reviews
Cleanliness: 8.05
Service: 9.05
Location: 8.55
Room Quality: 8.05
Amenities: 9.05
Value for Money: 8.65
Food and Beverage: 8.75
Overall Experience: 8.65
P
Peter • solo_traveller • au
10
Excellent quality
Pros:

First class accommodation.
Sheraton quality everywhere.

Cons:

Nothing bad to say at all.

2026-09-09 • via Nuitee
P
Phuong • couple • au
8
2026-09-04 • via Nuitee
T
Thi Thu Trang • family_with_children • jp
10
2026-08-29 • via Nuitee
M
Munyeong • family_with_children • ch
9
Pros:

I had an unexpected health emergency during my trip and needed to go to the emergency room. The reception staff were incredibly kind and helpful, and they made sure I was able to get the help I need. I‘m truly greatful for their care and support when I was feeling my worst.

Also the outstanding hospitality to the wonderful breakfast and spa were absolutely top-notch.
Definitely would stay here again and highly recommend it!

Cons:

None

2026-08-27 • via Nuitee
L
Leo • solo_traveller • br
10
2026-08-15 • via Nuitee
M
Munkhtuya • couple • mn
6
Pros:

Old

2026-08-05 • via Nuitee
M
Mehmet • solo_traveller • tr
7
2026-08-03 • via Nuitee
B
Burak Nazif • solo_traveller • tr
9
Pros:

Odaların temizliği, oda kalitesi.

2026-07-15 • via Nuitee
C
Cheng Ting • solo_traveller • tw
10
2026-06-23 • via Nuitee
K
Kazuhiro • extended_group • jp
10
2026-05-13 • via Nuitee
S
Samuel • solo_traveller • gu
10
Great staff, great hotel
2026-04-06 • via Nuitee
S
Samuel • solo_traveller • gu
10
Very satisfied.
Cons:

Great staff and facilities!

2026-04-06 • via Nuitee
K
kishore • family_with_children • in
9
2026-03-28 • via Nuitee
M
Mỹ Trinh • family_with_children • vn
10
2026-03-16 • via Nuitee
H
Helen • couple • us
5
2026-03-10 • via Nuitee
N
Ngọc Anh • couple • vn
3
2026-02-27 • via Nuitee
M
Mansoora • extended_group • us
10
2026-02-27 • via Nuitee
M
Mahad • solo_traveller • gb
10
2026-02-22 • via Nuitee
K
KEISUKE • solo_traveller • jp
10
2026-01-19 • via Nuitee
C
Chakanyuka • family_with_children • gb
7
2026-01-19 • via Nuitee