Sheraton Hanoi West

Hotels
•
Sheraton
8.6 (198 reviews)
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District , Hanoi , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Spacious clean suite
Variety of breakfast choices
Helpful staff
Cons:
Bathroom design issues
Small outdoor space for parking

Categories

Cleanliness
8.05
The suite was spacious and clean, but some issues were noted regarding bathroom design.
Service
9.05
Staff was described as warm and helpful, contributing positively to the experience.
Location
8.55
Conveniently located near entertainment and transport options.
Room Quality
8.05
Spacious suite but with some design flaws in the bathroom.
Amenities
9.05
Good variety in breakfast options, though some expectations regarding amenities weren't met.
Value for Money
8.65
Standard quality for this hotel tier, reflecting moderate satisfaction.
Food and Beverage
8.75
Enjoyable breakfast with plenty of choices.
Overall Experience
8.65
Overall enjoyable stay with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:43

Property Description

Luxurious Amenities and Services

Hyatt Regency West Hanoi offers an array of luxurious amenities, including an outdoor pool, a top-notch spa, and a well-equipped fitness center. Guests can also indulge in delectable dining options at the hotel's restaurant and unwind with a refreshing drink at the cocktail lounge.

Convenient Location

Situated in West Hanoi's bustling business district, the hotel is just a short 5-minute drive from key attractions like the National Museum and the National Convention Centre. Additionally, with its close proximity to corporate offices and the airport, guests can enjoy easy access to various destinations.

Modern and Comfortable Accommodations

Each room at Hyatt Regency West Hanoi boasts contemporary decor and floor-to-ceiling windows, offering stunning views. Guests can relax with entertainment options such as a flat-screen TV and an iPod dock, while the spacious en suite bathroom provides a luxurious retreat with a separate shower and bathtub.

Experience luxury and convenience at Hyatt Regency West Hanoi - book your stay now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for VND 500,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 198 reviews
Cleanliness: 8.05
Service: 9.05
Location: 8.55
Room Quality: 8.05
Amenities: 9.05
Value for Money: 8.65
Food and Beverage: 8.75
Overall Experience: 8.65
N
Ngọc Anh • couple • vn
3
2026-02-27 • via Nuitee
M
Mansoora • extended_group • us
10
2026-02-27 • via Nuitee
M
Mahad • solo_traveller • gb
10
2026-02-22 • via Nuitee
C
Chakanyuka • family_with_children • gb
7
2026-01-19 • via Nuitee
K
KEISUKE • solo_traveller • jp
10
2026-01-19 • via Nuitee
M
Mario Luis • family_with_children • ph
10
Pros:

Extensive daily breakfast buffet options
Room size and amenities
Executive Lounge access
Bath tub in Master Bathroom

Cons:

No bidet in toilet 😕

2026-01-18 • via Nuitee
T
Thi Kim Anh • extended_group • de
9
Pros:

Sehr schön die Lager , neben an địa Stadion My Ddinh .

Cons:

Nicht

2026-01-12 • via Nuitee
A
Abdullhameed • extended_group • sa
8
Employees clean and save
Pros:

Jacuzzi sauna Gym for 24

Cons:

The location is far from services and there are no bidets in the bathroom and and the price per night is high

2026-01-04 • via Nuitee
L
Lan Nguyen • solo_traveller • vn
9
Pros:

Spacious clean suite. Various breakfast choices

Cons:

Needed a bigger mirror. No window.

2025-12-26 • via Nuitee
M
Minh • family_with_children • vn
10
2025-12-25 • via Nuitee
T
Tùng • couple • vn
10
2025-12-19 • via Nuitee
Q
Quý Hợi • couple • vn
10
2025-11-06 • via Nuitee
W
Wen ying • solo_traveller • tw
8
2025-10-28 • via Nuitee
V
Van-Bien • extended_group • vn
9
Pros:

Địa điểm rất hợp lý, gần các trục giao thông của Thành phố. Nhân viên nhiệt tình hướng dẫn.

Cons:

Khuôn viên ngoài trời nhỏ nên giới hạn chỗ để xe.

2025-10-22 • via Nuitee
D
David • solo_traveller • au
10
2025-10-13 • via Nuitee
N
Nguyen • couple • vn
8
2025-10-11 • via Nuitee
M
Minh Nguyet • extended_group • vn
7
Ưu điểm là gần khu giải trí Mỹ Đình.
Pros:

Gần sân vận động,nhà thi đấu phục vụ xem ca nhạc

Cons:

Thiết kế nhà vệ sinh không có vòi xịt chỗ bồn cầu rất bất tiện mất vệ sinh. Khu tắm đứng thì lại chỉ có vòi tắm mưa ko có cây tắm gắn tường rất bất tiện.chỗ bồn tắm lẽ ra không cần vòi tắm cầm tay thì lại có. Rèm cuốn khu nhà vệ sinh lẽ ra lắp bên trong thì lại lắp bên ngoài, vẫn lộ khe hở thiếu kín đáo. Khu hành lang tầng thì không lắp điều hoà vừa hầm vừa bí.Khu lễ tân check in khách đến ko mời được 1 li nước lọc, khâu tiếp đón chưa tương xứng với cấp sao của khách sạn

2025-10-05 • via Nuitee
T
TOSHIYUKI
8
Pros:

交通機関が麻痺したための急な宿泊でしたが、快適な夜を過ごせました。

2025-10-01 • via Nuitee
出井
10
Pros:

ジムやぷー

2025-09-30 • via Nuitee
G
gotou • couple • jp
10
Pros:

本当に快適でした。建国80年イベントで市街に入れなかったですが、スタッフさんの対応含め充実した休暇でした。
ラウンジからの花火は思い出になるものでした。
ありがとうございました。

2025-09-03 • via Nuitee