Facilities

Fitness facilities
Express check-out
Newspapers in lobby (surcharge)
Area shuttle (surcharge)
Fireplace in lobby
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 09:18

Property Description

Discover the ultimate retreat at the Protea Hotel by Marriott Polokwane Ranch Resort, where adventure meets relaxation.

Unforgettable Swimming Experiences
Enjoy a splash in any of our four outdoor swimming pools or indulge in pure relaxation at our four rejuvenating hot tubs, perfect for unwinding after your thrilling safari journey.

Culinary Delights
Savor delicious meals at our two on-site restaurants, or opt for the convenience of in-room dining. And don’t forget to treat yourself to snacks at our vibrant coffee shop/café.

Family-Friendly Amenities
With complimentary Wi-Fi, babysitting services, and spacious, individually decorated guestrooms featuring private patios, every family member will feel at home. Plus, explore the nearby attractions with our convenient area shuttle.

Embrace the adventure and comfort awaiting you—book your stay today!

Important information:

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 51 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
P
Peter • friends
10
Pros:

A peaceful stopover on the way up from JNB to Zim border - highly recommended

2025-03-19 • via Nuitee
R
Rosemary
10
Pros:

Absolutely amazing . The quality in each room is amazing. The chalet is welcoming and spacious and caters for your every need.

2024-07-04 • via Nuitee
L
larry
8
Very good stay
Pros:

Very good stay, comfortable and courteous staff. Great food for supper and breakfast. Nice grounds and easy to get around. Room comfortable and clean. Will stay there again

2024-06-20 • via Nuitee
D
Daniel
10
Great family getaway spot
Pros:

One of the best family getaway spots. Staff and people are always so friendly and helpful. Resort has everything you need.

2023-10-13 • via Nuitee
D
Daniel
10
Wonderful family break.
Pros:

What an incredible experience. From the friendly staff, the unexpected animal farm, excellent amenities to the sense of luxury. A wonderful family gem that we will look to frequent.

2023-10-01 • via Nuitee
H
Husein
6
Good hotel but poor housekeeping
Pros:

Initial check in extras were not in room. Lounge and dining areas were locked, had to go back to reception to get it unlocked. No shampoo etc in bathrooms. Had 2 rooms booked, the 1 had extras like welcome drinks the other did not. Bathroom drains in shower blocked.

2023-05-03 • via Nuitee
M
Melissa • family
10
Pros:

My family enjoyed our stay at the Ranch resort. The golf chalet was extremely spacious, well laid out, and clean. We were greeted in the chalet with fruits and 2 bottles of wine- very nice touch. The hotel is also very lush with lovely plants and trees all over. The only down side was that the activities were a bit pricey. Otherwise we would definitely stay at the resort again.

2023-01-06 • via Nuitee
H
Husein
4
Great resort but really poor service
Pros:

The resort itself is great and accommodation is comfortable and facilities decent.
Service was disappointing from reception where their service wasn't great, the attitude was like they didnt really want to help but were forced to. To the house keeping staff, they come early when still waking up, they asked what time they should come back, go out to pools and when return (3 hours after they supposed to clean) they still didn't clean the room. Have to phone housekeeping to get them to come clean, they clean the bedrooms and bathrooms but not even properly, tea, coffee, toiletries and towels not restocked. Not sure when last they vacuum the carpets. They didn't even go to the kitchen, had to call them back to do that. Couch in lounge is supposedly sleeper couch, but after you lift those cushions and see all the staff accumulated there you'll think twice about sleeping there.
On check out called for late check out, they tell me 11am (which is normal check out) when I tell the lady that, she says she is going to call me back, I'm still waiting. Check out process was like they couldnt care less and they just there because they had to be.
The spa is off site, they dont answer their phones, try their website booking enquiry they call back about 18 hours later so pretty useless as well.
Ground staff are quite friendly and helpful.

2022-12-28 • via Nuitee
K
KATHERINE • friends
10
Pros:

Very clean

2022-05-16 • via Nuitee
K
Kgoroane Karabo
10
Marvelous service
Pros:

Our stay was amazing. Everything was just perfect

2021-12-31 • via Nuitee
S
Sumeya
10
Perfect for families
Pros:

Beautiful, peaceful accommodation with tons of activities and attractions for the whole family.

Requires a few modern updates such as Smart TV. Wifi is also not consistent.

2021-12-25 • via Nuitee
M
MJ
10
Place to be
Pros:

It is breath taking

2021-11-29 • via Nuitee
C
Citation Travel
10
Pros:

Always get what I expect at Protea. Great stay.

2021-11-26 • via Nuitee
M
Marc LB
10
Top class resort
Pros:

What an absolute gem. Everything was perfect. Starting at the entrance gate to the reception, room, restaurant. Everyone goes out of their way to make you feel at home. Will definitely be back with the family.

2021-11-20 • via Nuitee
M
Motlalepula
8
Rooms and cleanliness
Pros:

The room I was given had a dirty carpet which made the whole room stuffy, after complaining, the guy who checked me in (Andrew) was very helpful. He organized another room without carpet for me. The room was extra clean, and the bed very comfortable. It was the revamped side.

2021-03-23 • via Nuitee
V
Verified traveler
8
Always a pleasure to stay at the Ranch
Pros:

Amazing new revamped rooms. Lucky to have stayed in one. Friendly and professional service. Clean and wonderful bed linen. Only criticism is that the bed was horrible and very well slept in and the food was average, my rump was incredible tough. Will definitely come again.

2021-01-28 • via Nuitee
T
Tshifhiwa
2
Misrepresentation
Pros:

I had the worst experience at this place, the staff was so disappointing and dogey.
I booked online for a beautiful hotel room with garden view and a balcony. Looked nice on booking.com however when I got to reception the guy drove us to outside rooms/chalet with flying bugs and he was literally kicking them off the entrance. I told him it's not the Room I booked on the internet, he said he was just doing us a favour by offering us a nicer Room. I refused then he took us to another Room which was not the best in terms of cleanliness and everything I saw online but I accepted. No garden view and balcony. I was fine with it. I then booked on Saturday on booking.com this time it was a king bed room and I had to pay for it online and I did I trust bookinng.com I use it all the time. When I got to the reception same guy says there are no rooms available but he do us a favour and find me a single room, my friend asked if it was the same price and the guy changed the story and said I actually didn't have a booking as I haven't paid, told him and showed him the confirmation and text from the bank, he had asked for a booking confirmation number which I gave him and he starts blaming the website which is a lie he then called the manager I think who was very rude and not informed as he refused to listen to me about online payment he said it's impossible, it's over an hour now of back and forth to get accommodation which I paid for. I will be sending an official complaint this was painfu

2019-12-02 • via Nuitee
G
Gidion
6
Pros:

It was a very quick in and out so difficult to rate properly. Bed was not comfortable though.

2019-11-17 • via Nuitee
R
Robin
6
Pros:

The hotel is perfect but had the problem with the door which we could not open every time we had to go to the reception for them to ask someone to open the door room 90. The poor service is based on the door that could not open with the key they gave us.

2019-05-06 • via Nuitee
V
Vusi
8
A Resort that is willing to listen
Pros:

There was a huge improvement on the Resort as compared to our previous visit. Priscilla at the front desk was superb and helpful. Great meals at the Restaurant. Golf suites always spacious and great for a family. Beds & linen were comfortable. Furniture & fittings were kept in good condition, so as the garden. However, the Rooms, especially, the bathrooms are not cleaned properly. There was a lot of old dead insects as well as some spider-webs around the unit. Crumbs of food-stuff were never cleaned on the couches. The Resort ticked most of the correct boxes with an exception of the Housekeeping. Some very visible cracks in the unit need some attention. Room service will also make a huge difference.

2018-12-10 • via Nuitee