Au Coeur du Village

Hotels
9.2 (80 reviews)
26 Montée du Château , La Clusaz , fr

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Old connecting doors
Minibar space suggestion

Categories

Cleanliness
8.88
No specific mention of cleanliness, but generally expected quality for a 5-star hotel.
Service
9.85
Highlight of the review mentions the kindness and competence of the staff.
Location
9.39
The review states enjoyment of the location.
Room Quality
8.34
Critique of the old connecting doors impacts the perception of room quality.
Amenities
8.87
Standard amenities for this hotel tier, with a suggestion for a minibar space.
Value for Money
9.33
Overall positive experience indicates good value despite some suggestions.
Food and Beverage
9.38
The culinary offering was positively reviewed.
Overall Experience
9.55
Generally positive feedback with a strong potential to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:09

Property Description

Luxurious Ski Resort Getaway

Ski-in, Ski-out Access: Enjoy direct access to the ski lifts for a convenient and seamless skiing experience.

Gourmet Dining Experience: Indulge in inventive cuisine at Le Coeur and gastronomic delights at Le Cinq, showcasing the best of regional produce.

Relaxation and Wellness: Unwind at the Spa with an indoor pool, hot tub, sauna, hammam, and various treatment rooms for a rejuvenating stay.

Experience luxury and comfort at Au Coeur du Village. Book now for an unforgettable ski resort retreat.

Important information:

Please note that the restaurant Le Cinq is closed during summer.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for € 75 per person per night when using an existing bed.
    Children from 2 years old to 12 years old stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 80 reviews
Cleanliness: 8.88
Service: 9.85
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 9.38
Overall Experience: 9.55
S
stephane couple fr
10
2026-03-19 via Nuitee
N
Nigel couple ie
10
2026-03-16 via Nuitee
S
SullyWanders NONE United Kingdom
10
Wonderful Stay - would not hesitate to recommend
Pros:

We had a fabulous 3 nights here for a ladies ski trip. I cannot praise enough the wonderful staff and the level of service provided by them. They looked after every detail of our stay and would not hesitate to recommend. What's more, the best location for accessing the slopes. 5 star service!

2026-03-14 via Tripadvisor
L
Lara family_with_children gb
10
Would stay here again definitely
Pros:

The location couldn't be better. The interconnected rooms were perfect for a family of four. Breakfast was great. It's not super luxury but in a nice way. Very comfortable and convenient

Cons:

It's expensive but so is every where!

2026-03-09 via Nuitee
A
Alec Willis couple gb
9
Really lovely place to stay, very confortable and staff provided excellent service throughout.
Pros:

Excellent Pool and Spa. Cin5 Michelin restaurant was delightful. Good breakfast. Great location minuets from Ski lifts. Village is lovely. Really helpful and friendly staff including ski room shop and shuttle to mountain restaurants.

2026-03-09 via Nuitee
N
Nicolas family_with_children gb
9
2026-03-05 via Nuitee
S
sharonfB6471GK Family
10
Amazing hotel
Pros:

This hotel is beautiful, a minute from the ski slopes, rooms are beautiful, rooms are very comfortable . The spa is very relaxing and the staff are all very attentive and always on hand to help. Special thanks to Allen and Claire.
This is the best ski hotel i have stayed in, it has everything you could want for a relaxing a ski break.

The ski hire and staff were also excellent all next to the hotel.

Thank you for a wonderful stay.

2026-02-11 via Tripadvisor
R
Romain couple fr
9
Parfait pour un séjour au ski
Pros:

L'emplacement au pied des pistes, la gentillesse du personnel, le ski room et le bar. Le restaurant est de qualité. Le spa est appréciable après le ski.

2026-01-30 via Nuitee
B
Benoit extended_group fr
10
2026-01-27 via Nuitee
P
PASCAL family_with_children fr
9
Hôtel incontournable à La Clusaz
Pros:

Hôtel magnifique, chambres très cosy, spa au top, personnel tres accueillant et a l écoute .

Cons:

La restaurant , le rapport qualité prix y est pas du tout .

2026-01-26 via Nuitee
U
ulrika couple se
10
2026-01-25 via Nuitee
T
Tonia couple gb
10
2026-01-18 via Nuitee
C
Charlottr family_with_children gb
8
2026-01-10 via Nuitee
A
Antti couple fi
9
Confirtable stay
Pros:

Location, food, bar, spa, cleanliness, hospitality and service

Cons:

A little worn facilities

2026-01-06 via Nuitee
B
Benjamin couple fr
10
2026-01-06 via Nuitee
Y
Yannick couple ch
9
2026-01-02 via Nuitee
A
Amel couple fr
10
2025-12-28 via Nuitee
R
Renato couple lu
10
Nous reviendrons
Pros:

Nous avons adoré la situation, la décoration, l'offre culinaire et, surtout, la gentillesse et la compétence du personnel (tant de l'hôtel que du spa). Petit + pour le parking réservé devant l'hôtel.

Cons:

Pas un véritable défaut, mais un conseil : vu que certaines suites (la nôtre, en l'occurrence) sont composées de deux anciennes chambres communicantes, j'enlèverais, moi, ces énormes portes devenues inutiles et qui sont juste rabattues. Elles prennent de la place et sont surtout très ... moches, pour un 5 étoiles. P.S. : un petit meuble pour le frigo-minibar ne serait pas un luxe superflu, non plus.

2025-12-20 via Nuitee
J
Julie couple fr
9
2025-12-20 via Nuitee
C
Claudia partner
10
Pros:

Wonderful staff and great dining options on property.

2025-03-17 via Nuitee