The Jewel Hotel, New York

Hotels
9 (4511 reviews)
11 West 51 Street , New York , US
+1 212-863-0550

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Cons:
Some complaints about room size
Limited food options

Categories

Cleanliness
8.96
Many reviews mention the hotel as clean and well-maintained, which aligns with expectations.
Service
9.93
Guests frequently praised the friendly and helpful staff, highlighting excellent service.
Location
9.97
The location received high praise, being close to popular attractions.
Room Quality
8.42
Some reviews pointed out room comfort issues causing a slight reduction in score.
Amenities
8.95
Free water and coffee were appreciated; however, some guests desired more breakfast options.
Value for Money
8.41
Value perception varied, primarily due to comments on room sizes relative to costs.
Food and Beverage
7.96
Few mentions were made, with some absence of breakfast options noted.
Overall Experience
9.43
Overall, guests had a great stay with positive experiences highlighting location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:41

Property Description

Luxurious Accommodations
Experience custom-designed guest rooms at The Jewel Hotel, each equipped with modern amenities such as a flat-screen TV, free Wi-Fi, iPod docking station, and Keurig Brewing System for your comfort.

Convenient Facilities
Enjoy the convenience of an on-site gym, business center, and 24-hour concierge services during your stay at The Jewel. Request exercise equipment in your room and benefit from express check-out kiosks in the lobby.

Prime Location
Located in Midtown Manhattan, just across from Rockefeller Center and NBC Studios, The Jewel Hotel offers easy access to iconic landmarks like Radio City Music Hall, Times Square, and Central Park, all within a short walking distance.

Book now for an unforgettable stay at The Jewel Hotel, New York, where luxury and convenience meet in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Guest Reviews

9
Based on 4511 reviews
Cleanliness: 8.96
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
L
Lunsford • couple • us
9
Convenient midtown location
Pros:

Location, size and setup of room

2026-10-16 • via Nuitee
A
ANDREA • family_with_children • ca
9
2026-10-16 • via Nuitee
J
Janice • couple • gb
2
OK
Pros:

Nice room

Cons:

No bar or breakfast

2026-10-16 • via Nuitee
M
Michelle • solo_traveller • us
8
Pros:

Great location, clean room, comfortable bed and bedding

Cons:

Nothing

2026-10-15 • via Nuitee
S
Stacey • couple • gb
2
Awful. Don’t stay here.
Pros:

The location

Cons:

Everything. Absolutely awful. A scam hotel.
Check out the complementary coffee picture below. Cardboard cups for £330 a night. Hilarious! Not

2026-10-15 • via Nuitee
M
Mary • couple • us
10
A great place to sleep in the city that never sleeps!!
Pros:

Everything! Locations, amenities and staff are all perfect!

Cons:

Would love a restaurant but I can see it’s not possible

2026-10-14 • via Nuitee
J
Jane • couple • us
10
2026-10-13 • via Nuitee
S
Sarah • solo_traveller • gb
8
Pros:

GREAT location, very clean, beds were comfy. Added bonus of having filtered water available on each floor which was great.

Cons:

The air conditioning in our room was quite loud.

2026-10-12 • via Nuitee
A
Andrey • couple • il
10
2026-10-12 • via Nuitee
C
Carmen • solo_traveller • us
10
Excellent hotel. Clean, quiet room. Available washer and dryer for guests. Location! Staff!
Pros:

One of the managers, Elizabeth Aquino, went above and beyond when she gathered my clothes still in the dryer on the morning I checked out and folded them into my suitcases then safely kept my property until I returned from an emergency at the hospital later that evening. From my initial call to the Front Desk urgently requesting help to the professionalism of Ms. Aquino and the evening Front Desk personnel who brought my suitcases out to me for pickup - I am beyond grateful and impressed.

Cons:

Nothing other than my injury at Rockefeller Center!

2026-10-11 • via Nuitee
H
Hadiseh • couple • us
7
Overall it was a good experience
Pros:

Location was very good , staff were nice

Cons:

the room was very small and didn’t have a fridge
We couldn’t take anything home because there was no fridge

2026-10-10 • via Nuitee
M
MARIA P • solo_traveller • es
9
2026-10-10 • via Nuitee
G
Graham • couple • us
7
2026-10-10 • via Nuitee
M
MARIA P • solo_traveller • es
9
2026-10-10 • via Nuitee
M
Máni Steinn • couple • is
10
Perfect!
Pros:

The location was perfect. Right next to Rockafeller Center and Subways in walking distance.
The staff was unbelievable. The staff were so caring, helpful and kind.
Rooms were really clean and the bed was perfect.
Couldn't recommend more!

Cons:

Nothing.

2026-10-09 • via Nuitee
M
Mohammed Alanjari • solo_traveller • kw
6
Pros:

The living room was nice with a coffee machine

Cons:

Old furniture

2026-10-08 • via Nuitee
D
Dominique • solo_traveller • us
10
Affordable. Well located. Great staff.
Pros:

The staff was amazing and very accommodating and really friendly

Cons:

Not having the choice to check in any earlier which I know is pretty standard but it would’ve been nice

2026-10-08 • via Nuitee
L
Laurent • couple • fr
10
2026-10-07 • via Nuitee
J
jean • couple • ec
9
2026-10-07 • via Nuitee
L
Lisanne • couple • gb
6
Good location. Lovely staff. Excellent housekeeping.
Pros:

Good location.

Cons:

Wasn’t really a place you could get something to eat.

2026-09-19 • via Nuitee