The Jewel Hotel, New York

Hotels
9 (4003 reviews)
11 West 51 Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Cons:
Some complaints about room size
Limited food options

Categories

Cleanliness
8.96
Many reviews mention the hotel as clean and well-maintained, which aligns with expectations.
Service
9.93
Guests frequently praised the friendly and helpful staff, highlighting excellent service.
Location
9.97
The location received high praise, being close to popular attractions.
Room Quality
8.42
Some reviews pointed out room comfort issues causing a slight reduction in score.
Amenities
8.95
Free water and coffee were appreciated; however, some guests desired more breakfast options.
Value for Money
8.41
Value perception varied, primarily due to comments on room sizes relative to costs.
Food and Beverage
7.96
Few mentions were made, with some absence of breakfast options noted.
Overall Experience
9.43
Overall, guests had a great stay with positive experiences highlighting location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:41

Property Description

Luxurious Accommodations
Experience custom-designed guest rooms at The Jewel Hotel, each equipped with modern amenities such as a flat-screen TV, free Wi-Fi, iPod docking station, and Keurig Brewing System for your comfort.

Convenient Facilities
Enjoy the convenience of an on-site gym, business center, and 24-hour concierge services during your stay at The Jewel. Request exercise equipment in your room and benefit from express check-out kiosks in the lobby.

Prime Location
Located in Midtown Manhattan, just across from Rockefeller Center and NBC Studios, The Jewel Hotel offers easy access to iconic landmarks like Radio City Music Hall, Times Square, and Central Park, all within a short walking distance.

Book now for an unforgettable stay at The Jewel Hotel, New York, where luxury and convenience meet in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 4003 reviews
Cleanliness: 8.96
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
3
3kimo Solo travel
10
Great experience
Pros:

Good location, Erick of guest experience Manager was so helpful and nice. Room was nice and clean.

2026-04-10 via Tripadvisor
K
karthikm418 Couples
10
A Perfect Weekend Stay
Pros:

We had a wonderful stay this past weekend! The front desk team was incredibly helpful and accommodating, even allowing us to store our luggage before check-in so we could start exploring right away. I also really appreciated the amenities in the lounge, the fresh filtered water station and the coffee machine were such a thoughtful touch. Highly recommend!

2026-04-09 via Tripadvisor
T
Tünde family_with_children hu
9
2026-04-09 via Nuitee
J
jodi couple us
10
Pros:

the room was very nice and comfortable. staff at front desk very helpful

2026-04-09 via Nuitee
E
Egle family_with_children us
10
Charming.
Pros:

Very charming, clean, good location, friendly staff. Would stay here again.

2026-04-08 via Nuitee
J
Jessica solo_traveller gt
8
Pros:

The location was amazing, loved the shampoo and conditioner brand, clean towels everyday, bed was comfortable.

Cons:

I would love if there were more food or basic food to buy. Like yogurt and stuff.

2026-04-08 via Nuitee
S
S1728PCashleyt Family
10
Great staff
Pros:

Amazing stay. Clean, convenient, and the staff is amazing! Ariela is the best (but they are all wonderful)!

2026-04-07 via Tripadvisor
W
W2307ZTwendyv NONE
10
Great stay for our family
Pros:

Right next to American Girl, my daughter had the best day there!
The Jewel is small so you get to know the staff and they did not disappoint! Everyone was engaging and eager to help. We especially enjoyed getting to know Jessie! Our daughter has the same name and after a spell off we found out they are also spelled the same. By the end of our stay he felt like family. Highly recommend!

2026-04-07 via Tripadvisor
S
Simone solo_traveller it
8
2026-04-07 via Nuitee
A
Ana Cláudia extended_group br
8
Pros:

Localização perfeita, perto dos principais pontos turísticos, o que facilita muito a mobilidade. Hotel sempre limpo e atendentes muito educados.

Cons:

Reservamos um quarto para 3 adultos com uma cama de casal grande (queen size) + 1 adicional (sofá cama ou cama adicional). Chegamos na acomodação não tinha nem a cama adicional, nem a o sofá cama. Solicitamos e até então tudo bem.. esperamos cerca de 30 minutos até a instação.. mas já estava óbvio para nós que não tinha espaço para instalar. No momento da instalação até o responsável brincou que não sabia como faria isso mas fez do mesmo jeito.. pedi pra tirar as cadeiras e ele disse que não tinha como porque fazia parte da configuração do quarto.. ficou impossível de abrir malas e andar no quarto. Só nos trocaram de quarto no outro dia depois de muita reclamação. A cama ficou atravessada pelo quarto e eles meio que disseram que pra transitar no quarto só era eu desarmar a cama.

2026-04-07 via Nuitee
M
Mohamed couple us
9
2026-04-07 via Nuitee
8
851leer Family Solihull, West Midlands, England
10
Great central located hotel
Pros:

Had a great time at the jewel. Situated across the road from the Rockerfella centre it's a great central location in Manhattan to explore from. Clean and staff very friendly and also nice and quiet at night, great place to stay.

2026-04-06 via Tripadvisor
J
JerryF414 Couples Chicago, Illinois
10
The Jewel Hotel is a gem!
Pros:

Small hotel with a great location and excellent staff

2026-04-06 via Tripadvisor
A
anne carole couple ca
9
2026-04-06 via Nuitee
F
Fani solo_traveller gr
9
2026-04-05 via Nuitee
C
Claire solo_traveller gb
10
Great place for convenience, easy to pop back and drop off shopping or have a quick rest before setting off again
Pros:

Location and friendly, helpful staff.

Cons:

Nothing to complain about

2026-04-05 via Nuitee
A
Analexia couple br
9
Ótimo custo benefício
Pros:

Localização maravilhosa ! Quartos muito bom e banheiro também

Cons:

Funcionários sem empatia e chegando até ser mau educados

2026-04-04 via Nuitee
T
T845TVamandap NONE
10
Great experience!
Pros:

To start, the Jewel is located in an amazing part of the city. It is a few minutes walk away from Rockefeller and any needs in the city. I booked this hotel off of recommendations from a few friends. The staff was amazing, friendly, and helpful. They were able to hold our stuff since we arrived around 0600 and check in was at 1500. Everyone we spoke to was courteous and considerate. The room was clean, stocked, and the noise level was more than acceptable being right in the heart of Manhattan. Also, the value we got from booking here was amazing! I will definitely stay here again when I come back to NYC. I couldn't recommend anywhere else after being spoiled here.

2026-04-02 via Tripadvisor
L
LuizAraujo647 NONE Brasilia, Federal District
10
Great days in NYC
Pros:

I had a wonderful stay at The Jewel. I was very well received, and John took care of everything with great attention. He guided me through everything I needed and did an excellent job.
The location is outstanding — right in front of Rockefeller Center and close to many major attractions, all within walking distance. The room was a good size, very clean, and had comfortable bedding. The bathroom was nice as well, though the shower box was a bit small and the water pressure could have been stronger.
Overall, it was an excellent experience.

2026-04-02 via Tripadvisor
G
G3548LXtracym Family
10
Great experience!!
Pros:

The hotel was very clean! The staff was great!! 10 out of 10!! Would stay here again!

2026-04-02 via Tripadvisor