Facilities

Free breakfast
Meeting rooms
Express check-out
Free WiFi
Terrace
Garden
Luggage storage
Express check-in/check-out
Continental breakfast
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Sehr nettes Personal
Sehr saubere und gepflegte Zimmer
Gesamte Anlage

Categories

Cleanliness
8.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8
Service was highly praised for being friendly and attentive.
Location
8
The hotel's prime location was a standout feature, close to key landmarks and transportation.
Room Quality
8.3
Rooms were described as clean, comfortable, and well-maintained.
Amenities
7.5
Guests appreciated the gym and pool facilities, but some mentioned the absence of spa services.
Value for Money
7
Opinions were divided on the value for money, with some finding it slightly expensive for the offered services.
Food and Beverage
7
The food served received mixed feedback, with some guests wanting more variety.
Overall Experience
8
Most guests had a positive experience and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 01:07

Property Description

Riverside Serenity and Urban Comfort

Leisure and Dining
Indulge in the outdoor pool, rooftop terrace, and garden while here. Experience delectable dining at 2 restaurants or savor room service snacks. Unwind at the bar/lounge or mingle at the daily complimentary reception.

Comfort and Connectivity
Stay connected with complimentary Wi-Fi and LED televisions. Enjoy the pillowtop bed with premium bedding, private balconies, and rainfall showers. Take advantage of wired internet access, business center, and express check-in.

Attractions and Proximity
Located near key attractions like Maimun Palace and Great Mosque of Medan, our riverside hotel offers both tranquility and convenience. Book your stay at Hotel Deli River for a perfect blend of relaxation and exploration.

Important information:

  • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: KNO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.2
Based on 51 reviews
Cleanliness: 8.5
Service: 8
Location: 8
Room Quality: 8.3
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7
Overall Experience: 8
L
Lutz partner
10
Pros:

Sehr nettes Personal, sehr saubere und gepflegte Zimmer und die gesamte Anlage.
Wir kommen wieder. 🤗

2025-07-01 via Nuitee
T
Thomas Keith
8
Quiet relaxing hotel with great pool.
Pros:

The hotel was about a 30 minute drive from the city centre.. Many Grab mopeds in the area. The hotel itself was nice with an excellent swimming pool, really a great place to relax and chill! Would recommend the hotel but the city itself.....🙈

2025-02-17 via Nuitee
L
Louise partner
10
Pros:

En entrant sur le terrain de l’établissement, on est charmé par la végétation luxuriante et la propreté des lieux.
Le personnel est attentionné et charmant.

2024-10-01 via Nuitee
A
Anne
10
Pros:

Peaceful oasis. Beautiful grounds.

2024-09-15 via Nuitee
F
fern
10
Tranquil
Pros:

Lovely hotel, beautiful setting. Tranquil, chilled. Breakfast is amazing, as is the food we ate in the restaurant. The room is fine but slightly dated. Apart from that a lovely one day two nights stay here.

2024-03-10 via Nuitee
D
Dsvid
8
Great hotel
Pros:

Very nice boutique hotel with lovely staff very experienced in tours

2024-02-26 via Nuitee
V
Verified traveler
8
Pros:

Different buildings, situated in a beautiful garden. So when raining, you get soaked. Staff in restaurant is on the slow side, not paying attention whether guests are arriving or like to order. Food is decent. Breakfast starts at 8am, rather late.
Bring a good set of earplugs as the surrounding minarets are early and loud.
Room interior a bit tired.

2023-09-27 via Nuitee
D
David partner
10
Pros:

The hotel is very well maintained and the rooms are in separate blocks a short walk through the (lovely) garden to the restaurant and pool beyond. It is in a colonial style and sits off the main country road which is busy and has a mosque so be aware of the calls to pray. There is nowhere worth walking outside, but otherwise this is a very relaxing retreat. 🙂

2023-04-10 via Nuitee
R
ruth family_with_children
6
Pros:

I booked 1 bedroom family suite and they gave me a studio.
I am not happy for not getting what I paid.
After I spoke to the The front desk, she told me that the room that I booked from Expedia was a studio and that’s what they gave me.
She was very short and just want to ended the conversation by telling me to call them again if I still have a problem without tried to find the issues or trying to resolve the issues.

After my check in review submitted. Apparently the owner of the facility trying to spoke to my brother whom I booked the room for regarding my review.

I traveled at least 4 times a year domestic and internationally mostly booked my hotel through the Expedia. Year’s been using the Expedia, this is only 2nd times that I have an issues with the hotel that I booked.

Beside issues with the room, I think they were happy with their stays.

2023-01-20 via Nuitee
M
Mohd Zuhde Shah bin friends
10
Pros:

An oasis in the middle of a very busy street but once you’re inside, it seems like you’re in paradise! Excellent service, staffs are very efficient, super friendly and very helpful.

2023-01-10 via Nuitee
S
Sebastian partner
10
Pros:

Die Anlage ist eher klein und familiär. Es gibt nicht viele Wohnungen. Die Wohnungen sind auf mehrere Häuser verteilt. Man kann dort wirklich zur Ruhe kommen und sich entspannen. Man hat viel Privatsphäre. Das Personal kennt jeden Gast mit Namen und kümmert sich sehr fürsorglich um jeden Einzelnen. Das Essen war unfassbar lecker und frisch. Das Frühstück war sehr liebevoll angerichtet. Es gab immer einen frischen Smoothie aus Früchten aus dem eigenen Garten. Wir haben auch eine Yogastunde mitgemacht, die schon anspruchsvoll war aber wirklich Spaß gemacht hat. Die Umgebung ist leider nicht so toll. Medan hat ansich eher wenig zu bieten. Die Unterkunft ist aber absolut zu empfehlen!

2022-10-13 via Nuitee
V
Verified traveler partner
8
Pros:

Sehr schönes Hotel im Kolonialstil, in tropischer Gartenanlage. Etwas ausserhalb von Medan, doch ist das Zentrum mit Taxi
gut zu erreichen.
Restaurant sehr gut. Frühstück mit vielen hausgebackenen süssem Gebäck. Pool sehr erfrischend.

2020-02-19 via Nuitee
V
Verified traveler family
10
Pros:

The property if very relaxing and scenic embedded in a forest like setting reflective of the natural beauty of Sumatra.
It is about 40-45 mins from downtown Medan but that didn’t bother us. Grab drivers are widely available and cost effective plus you really don’t need to go back and forth.
Staff are very friendly and helpful and the owners provide a somewhat personalized touch to your stay, checking up on us, ensuring everything is to our satisfaction.

2020-01-06 via Nuitee
V
Verified traveler
10
Hidden gem in Medan
Pros:

I enjoy my stay really much, the hotel is far from noisy places and really peaceful, lots of greeneries and for small hotel like this surprisingly they provide a good food with a reasonable price.

2019-07-08 via Nuitee
V
Verified traveler
10
Awesome
Pros:

Sparkling clean room and toilet, quiet place for relaxing, I like it soo much

2019-05-02 via Nuitee
R
Robert
8
Recommended
Pros:

Lovely hotel. A real delight. Attractive grounds with trees & shrubs and even 3 geese! Really nice clean swimming pool.
Good service and decent food although we felt it was a little expensive, and not really anywhere else you could walk to easily for dinner.

2019-02-14 via Nuitee
A
Andrea
10
Idylle und Faszination in tropischem Ambiente
Pros:

Sehr geschmackvoll eingerichtete Resortanlage mit dem reinen Flair von Tropennatur und Dschungel, eine Oase der Ruhe und Entspannung inmitten einer ansonsten extrem hektisch tosenden nicht ansehnlichen Millionenstadt. Das Resort bietet Komfort, Luxus und sehr persönliche Zuwendung seitens seiner aufmerksamen und fürsorglichen Belegschaft. Ein Ort, an dem man die Seele baumeln lassen kann und den man so in dieser Umgebung nicht erwarten würde.

2019-01-08 via Nuitee
A
Andrea
10
Very pleasant stay in a beautiful natural setting.
Pros:

We had a very enjoyable stay in this special natural, tropical setting near a river with a pond with geese in the middle, a good restauran and caring staff. Our cottage was equipped with all the necessary amenities, and there's a a terrace with a a beautiful view overlooking the compound. At night we could listen to all sorts of natural sounds, which gave us a secluded jungle feeling just a few minutes away from the busy city of Medan. It was a wonderful stay, and we were well taken care of, whenever we needed assistance. The owners, an Indonesian Lady and her Dutch husband were also very attentive and provided us with their own homemade very tasty Kefir.

2019-01-07 via Nuitee
B
Billy
10
Amazing escape from the busy city!
Pros:

Absolutely floored by our experience here. It was so relaxing to escape the urban madness of Medan and relax in a little oasis. The hotel grounds are surrounded by natural beauty, touched with historic European/Indonesian charm, and a perfect place for families. The staff was professional, kind, and the owners were fantastic people. Next time we are in Medan, we are coming back!

2018-08-18 via Nuitee
I
ineke
10
A very quiet place in the middle of a big city,
Pros:

The staff could not have done more to make us comfortable.
They were cheerful and helpful at all times.
Staying in Deli river was a very positive experience.

2018-08-11 via Nuitee