Best Western Plus Austin Airport Inn & Suites

Hotels
•
Best Western Plus
7.8 (497 reviews)
1805 Airport Commerce Drive , Austin , US
+1 512-386-5455

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Close to the airport / convenient location
Room size was good
Newer hotel / generally clean rooms for some guests
Good parking and proximity to venues
Professional/helpful staff (in several reviews)
Cons:
No airport shuttle despite listing
Pool closed (multiple mentions)
Housekeeping failures / rooms not cleaned
Dirty/shabby areas (carpet, elevator, overflowing trash)
Overpriced / poor value during event weekends
Broken or non-working room fixtures (outlets, shower, lights)

Categories

Cleanliness
5
Multiple reviews cite dirty carpet, overflowing trash, dingy elevator, rooms not cleaned for days and worn staff attire — cleanliness is below expected standards.
Service
9.5
Mixed reports but several guests explicitly called staff professional and helpful; some front desk failures noted, yet overall interactions include timely assistance and helpful resolutions (e.g., Booking.com credit).
Location
10
Consistently praised for proximity to the airport and local venues; multiple reviewers highlight convenience as a primary positive.
Room Quality
9
Several guests reported large, newer rooms with everything working, though a number noted issues (soft mattress preference, some broken outlets/showers). Overall rooms are generally good but not flawless.
Amenities
5.5
Frequent complaints about key amenities: pool repeatedly closed, no airport shuttle despite listing, limited breakfast offerings — amenities are noticeably lacking.
Value for Money
5
Multiple guests felt prices were inflated (F1 weekend) or inconsistent, reporting poor value relative to cost.
Food and Beverage
8.8
Breakfast described as 'ok' with occasional useful items (granola bars); some reports of limited service and coffee shortages but overall generally acceptable.
Overall Experience
9.6
Despite several operational and cleanliness issues, many guests found the stay comfortable due to location and decent rooms; overall experience skewed positive in several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Location near Airport
Located just 3.2 km from Austin-Bergstrom International Airport, Best Western PLUS Austin Airport Inn & Suites offers a convenient stay for travelers.

Amenities for a Comfortable Stay
Enjoy a buffet breakfast, outdoor pool, fitness center, and free WiFi access during your stay. Rooms feature cable TV, microwave, refrigerator, and work desk for your convenience.

Business and Leisure Facilities
The hotel provides an airport shuttle, business center, and meeting rooms, catering to both business and leisure travelers. Explore nearby attractions like Riverside Golf Course and the Bob Bullock Texas State History Museum.

Ready to experience comfort and convenience at Best Western PLUS Austin Airport Inn & Suites? Book your stay now!

Important information:

Please note this hotel offers customizable facilities for disabled guests, please contact for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Guest Reviews

7.8
Based on 497 reviews
Cleanliness: 5
Service: 9.5
Location: 10
Room Quality: 9
Amenities: 5.5
Value for Money: 5
Food and Beverage: 8.8
Overall Experience: 9.6
J
Jane • family_with_children • us
3
Adequate, but I won't stay there again.
Pros:

I guess it was close enough to the airport. Can't think of anything else positive to say.

Cons:

The listing said there was an airport shuttle. That is why I booked it. Turns out there is no shuttle and they inform you at check in to use Uber. The hotel was shabby, the carpet was dirty. I didn't like they they took a deposit for damages. It made me feel like they usually cater to a rough clientele.

2026-10-28 • via Nuitee
C
Claudio • solo_traveller • br
9
2026-10-28 • via Nuitee
R
Rodolfo • couple • us
3
Pros:

The room was big and they gave us one courtesy water.

Cons:

Not much service. We didn't have our bed done in the 3 nights we stayed there.. the room was partially clean. Bed mattress was extremely soft, we prefer hard ones. Breakfast was ok. We pay way too much due to the F1 weekend, definitely not worth even 1/4 of what we paid for.

2026-10-27 • via Nuitee
A
Amy • couple • us
3
Cancelled our future reservation.
Pros:

Close to the airport

Cons:

Shower in our room did not work and clearly had not been used for some time (The plastic ball was just hung on the valve stem in the wall). They no longer have a shuttle to and from the airport and the breakfast was limited and coffee ran out with a half an hour wait for a pot to arrive.

2026-10-26 • via Nuitee
C
Can • solo_traveller • us
9
Overall very comfortable and pleasant hotel to stay.
Pros:

Newer hotel, clean, everything works as they should.

Cons:

Staff could use a little smile. They seem to prefer ignoring you without a greeting or even a smile. While I was checking the person was wearing a worn dirty t-shirt. Looks a bit unprofessional and leaves a bad first impression.

2026-10-20 • via Nuitee
H
holly • couple • us
3
not great
Pros:

it was very close to everything and good parking

Cons:

Pool was not open, that’s why i booked it and it wasn’t even open. None of the outlets worked in the bathroom so we couldn’t get ready properly. No ceiling light in the main area so we had to use the lamp. not enough towels in the room and bathroom shower was literally falling apart. worst hotel i stayed in.

2026-10-14 • via Nuitee
J
Jimmie • couple • us
5
Never again there!
Pros:

It was close to the venue that I was going to and to the airport

Cons:

Curb appeal was horrible, at the entryway the trash cans were overflowing all three days never emptied. There was no coffee pot in my room and I believe the price was changed when I went to look for my Booking reservation. The prices were all masked out. I stayed three days one was 108 one was 179 and one was 159. I was upset.

2026-09-16 • via Nuitee
D
Davis • solo_traveller • us
7
Pros:

Convenient, close to airport.

Cons:

No airport shuttle

2026-09-05 • via Nuitee
R
Renee • couple • us
9
2026-09-04 • via Nuitee
L
Lisa • solo_traveller • us
1
Housekeeping Failure
Pros:

Location

Cons:

Housekeeping. Myself, my daughter and her service dog stayed there 8 days and no one cleaned our room or changed the linens on our beds. I asked front desk to make sure they cleaned. It did not happen. As much as we travel, I was disappointed in this stay. I had to ask for clean sheets and I changed the beds myself.

2026-09-02 • via Nuitee
C
Cristina • solo_traveller • it
9
Ottimo rapporto qualità prezzo
Pros:

Ottima per l’aeroporto, ma anche per raggiungere il centro

2026-08-19 • via Nuitee
R
Ricardo • solo_traveller • us
10
Excellent
Pros:

Excellent

Cons:

Nothing

2026-08-10 • via Nuitee
V
Victoria • couple • ar
10
2026-08-04 • via Nuitee
J
Juan • solo_traveller • us
10
Pros:

Na

Cons:

NA

2026-08-03 • via Nuitee
A
Amber • couple • us
7
Was ok
Pros:

The room was average. One day they had granola bars at breakfast which I appreciated as we were in a hurry.

Cons:

I wish we would have booked a neighboring hotel as the pool was closed. The elevator was dingy and gross. Parking limited. Just seemed like we could have paid the same amount for somewhere a little nicer next door.

2026-07-22 • via Nuitee
O
Olli13 • couple • de
9
Sehr gutes komfortables Hotel
Pros:

Ein sehr gutes neues Hotel was unsere Erwartungen vollsten Erfüllt hat. Man kann sich hier wohlfühlen und es war alles so wie es in der Hotelbeschreibung geschrieben stand.

Cons:

Leider war der Pool gesperrt, warum auch immer. Der Pool war mit ein Grund warum wir hier gebucht hatten. Wir haben das dann über Booking.com geklärt und eine Gutschrift erhalten.

2026-07-22 • via Nuitee
P
pranaba2026 • Solo travel
10
best location
Pros:

Great location if you need to be near the airport. Staff were professional and helpful. Would stay again

2026-07-19 • via Tripadvisor
J
Javier • solo_traveller • us
10
Pros:

Clean room, breakfast,..

Cons:

N/a

2026-07-19 • via Nuitee
C
Crag • solo_traveller • us
1
Pros:

Have a physical disab ility. 22 mm kidny stone. using ice packs for driving .1s t night was off. asked to keep medical ice pakcs in freezer, manager said ok. handed them to manager who put in FRIDGE so ice packs never froze! next DAY power went off, genertor failed to work and told 15 min by manager and its the citys fault. i called other hotels and every one of them within 100 yards , model 6, laquinta, cambria, and apt ALL had eletricity!. manager was cutting tree limbs off power box, it was overgrown and dried b ush fire hazard from years befor. due t o medical disability had t o leqve and get another hotel

2026-07-19 • via Nuitee
G
Gary • family_with_children • us
7
2026-07-18 • via Nuitee