Hotel Plaza Cozumel

Hotels
8.8 (401 reviews)
Calle 2 Norte No 3/5 Ave and Rafael Melgar , Cozumel , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Cons:
Dated Rooms
Noise Issues

Categories

Cleanliness
8.46
Many reviews praised the cleanliness of the rooms and common areas, noting them as comfortable and well-maintained.
Service
9.23
Several reviews mentioned the staff being very accommodating and kind, reflecting strong service quality.
Location
9.27
Location was frequently highlighted as excellent, close to ferry access and local attractions.
Room Quality
8.22
Some reviews noted that rooms felt a bit dated; however, they were generally spacious and comfortable.
Amenities
8.75
Amenities such as the pool and lounge areas were appreciated, although some improvements were suggested for renovations.
Value for Money
8.71
Given the location and services provided, many felt it was a good value, particularly for the price range.
Food and Beverage
8.76
Breakfast options were well-received, with good variety reported, contributing to a positive culinary experience.
Overall Experience
9.03
Overall, guests reported a very satisfying experience, balancing positives against the few critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:23

Property Description

Breathtaking Panoramic View
Hotel Plaza Cozumel offers an exceptional panoramic view of the island and Cozumel's sea channel. Guests can enjoy stunning vistas right from their rooms, creating a memorable experience.

Convenient Location
Located just a few steps away from the Cozumel Museum, Main Square, and Ferry Pier, our hotel provides easy access to the island's popular attractions. Immerse yourself in the local culture and explore nearby landmarks effortlessly.

Satisfying Services
Whether you're here for business or leisure, Hotel Plaza Cozumel ensures a comfortable stay with top-notch facilities and services. From well-appointed rooms to attentive staff, we prioritize guest satisfaction above all else.

Book your stay at Hotel Plaza Cozumel now and indulge in luxury amidst the beauty of Cozumel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Up to two children from 0 to 11 years old can stay for free. Please note all room rates are based on occupancy of two people only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 02:00 PM
Airport code: CZM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 401 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.03
B
Braulio • extended_group • mx
8
2026-03-28 • via Nuitee
R
Réjeanne • couple • ca
10
Être reçus comme chez des amis!
Pros:

Accueil, propreté, petit déjeuner copieux, facilité à trouver, près de la mer, ...

Cons:

Tout était numéro 1!

2026-03-28 • via Nuitee
O
Oscar omar • family_with_children • mx
9
2026-03-28 • via Nuitee
O
Oviedo Arias • family_with_children • cr
9
Pros:

Ubicación

Cons:

Falte una silla dentro de las instalaciones xq uno llega mojada y no tiene sentarse.

2026-03-28 • via Nuitee
T
Tracy • family_with_children • ca
7
Pros:

Breakfast was good. Location good.

Cons:

Loud music at night time from bars across the street. Pillows were flat.

2026-03-20 • via Nuitee
K
Karla • solo_traveller • mx
9
Pros:

Ubicacion

Cons:

Tele muy antigua

2026-03-17 • via Nuitee
C
Carlo • family_with_children • it
8
Cons:

Hotel un po' datato...
Tenda doccia invece che un bel vetro..
Davano il parcheggio disponibile ma era limitato a 6 posti macchina quindi non certo, mentre in fase di prenotazione sembrava che ci fosse..
Un po' caro in rapporto ai servizi

2026-03-13 • via Nuitee
S
SERGIO • couple • mx
9
2026-03-13 • via Nuitee
R
Rosario • couple • mx
10
Pros:

Es un hotel cómodo y limpio. El personal amable. Buen desayuno

2026-03-08 • via Nuitee
J
Jeff • couple • ca
10
Great value, location, and service
Pros:

The rooftop pool is beautiful at sunset and the continental breakfast was delicious

2026-03-08 • via Nuitee
M
Martha Elena • family_with_children • mx
9
Pros:

La ubicación

Cons:

Podrían cambiar las cortinas ya que entra demasiado la luz

2026-03-02 • via Nuitee
D
Donna • couple • us
10
Great & will repeat again
Pros:

We have stayed here many times in the past. It is very clean, very pleasant & professional staff. We love the large pool on top deck, plenty of seating & a nice shaded area as well. Breakfast is included & just amazing! We always enjoy it!

Cons:

The curtains in our room could have been darker, the room was bright all night, BUT, with that being said it didn't keep us from sleeping.

2026-02-22 • via Nuitee
M
Macarena • couple • cl
10
2026-02-13 • via Nuitee
M
Mike • couple • ca
8
2026-02-10 • via Nuitee
R
Roberto • extended_group • ar
10
Excelente ubicación
Pros:

Ubicación

Cons:

Muy buen hotel, en relación precio/ calidad

2026-02-09 • via Nuitee
T
tbro421 • Solo travel • Las Vegas, Nevada
10
Great value and service in downtown Cozumel
Pros:

This hotel is not fancy but it is a hidden gem on many levels. The rooms are clean and comfortable. The roof top pool offers a great view and the breakfast is on par with any 5 star resort. The location is steps away from the ferry terminal and close to all the attractions and restaurants of Centro. Some rooms have partial ocean view and from the pool deck you get a great view of sunsets and cruise ships. Is it a vacation resort paradise? No. But the people who stay here love it and come back again and again.

The one drawback is that you can hear the music and thumping disco beats from nearby nightspots. But for $80 per night this hotel is an excellent value.

2026-02-07 • via Tripadvisor
J
juanjo • extended_group • mx
10
2026-01-26 • via Nuitee
C
Carolina • family_with_children • mx
9
Encantada
Pros:

Nos gustó la atención, mi Familia quedó encantada.

Cons:

Más cautela en el desayuno.

2026-01-20 • via Nuitee
M
Manuel de jesus • couple • mx
7
Satistisfactoria
Pros:

Exquisito un servicio eficiente, el adecuado

Cons:

Como sugerencia servicio de cafetera,café, agua

2026-01-20 • via Nuitee
A
Alessandra • couple • it
9
Pros:

Posizione centrale, colazione ottima e possibilità di late check out.

2026-01-20 • via Nuitee