Hotel Plaza Cozumel

Hotels
8.8 (385 reviews)
Calle 2 Norte No 3/5 Ave and Rafael Melgar , Cozumel , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Cons:
Dated Rooms
Noise Issues

Categories

Cleanliness
8.46
Many reviews praised the cleanliness of the rooms and common areas, noting them as comfortable and well-maintained.
Service
9.23
Several reviews mentioned the staff being very accommodating and kind, reflecting strong service quality.
Location
9.27
Location was frequently highlighted as excellent, close to ferry access and local attractions.
Room Quality
8.22
Some reviews noted that rooms felt a bit dated; however, they were generally spacious and comfortable.
Amenities
8.75
Amenities such as the pool and lounge areas were appreciated, although some improvements were suggested for renovations.
Value for Money
8.71
Given the location and services provided, many felt it was a good value, particularly for the price range.
Food and Beverage
8.76
Breakfast options were well-received, with good variety reported, contributing to a positive culinary experience.
Overall Experience
9.03
Overall, guests reported a very satisfying experience, balancing positives against the few critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:23

Property Description

Breathtaking Panoramic View
Hotel Plaza Cozumel offers an exceptional panoramic view of the island and Cozumel's sea channel. Guests can enjoy stunning vistas right from their rooms, creating a memorable experience.

Convenient Location
Located just a few steps away from the Cozumel Museum, Main Square, and Ferry Pier, our hotel provides easy access to the island's popular attractions. Immerse yourself in the local culture and explore nearby landmarks effortlessly.

Satisfying Services
Whether you're here for business or leisure, Hotel Plaza Cozumel ensures a comfortable stay with top-notch facilities and services. From well-appointed rooms to attentive staff, we prioritize guest satisfaction above all else.

Book your stay at Hotel Plaza Cozumel now and indulge in luxury amidst the beauty of Cozumel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Up to two children from 0 to 11 years old can stay for free. Please note all room rates are based on occupancy of two people only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Wed, Apr 15, 2026 until Mon, Aug 31, 2026

Check-in and check-out hours:
Check-out: 02:00 PM
Airport code: CZM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 385 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.03
M
Macarena • couple • cl
10
2026-02-13 • via Nuitee
M
Mike • couple • ca
8
2026-02-10 • via Nuitee
R
Roberto • extended_group • ar
10
Excelente ubicación
Pros:

Ubicación

Cons:

Muy buen hotel, en relación precio/ calidad

2026-02-09 • via Nuitee
T
tbro421 • Solo travel • Las Vegas, Nevada
10
Great value and service in downtown Cozumel
Pros:

This hotel is not fancy but it is a hidden gem on many levels. The rooms are clean and comfortable. The roof top pool offers a great view and the breakfast is on par with any 5 star resort. The location is steps away from the ferry terminal and close to all the attractions and restaurants of Centro. Some rooms have partial ocean view and from the pool deck you get a great view of sunsets and cruise ships. Is it a vacation resort paradise? No. But the people who stay here love it and come back again and again.

The one drawback is that you can hear the music and thumping disco beats from nearby nightspots. But for $80 per night this hotel is an excellent value.

2026-02-07 • via Tripadvisor
J
juanjo • extended_group • mx
10
2026-01-26 • via Nuitee
A
Alessandra • couple • it
9
Pros:

Posizione centrale, colazione ottima e possibilità di late check out.

2026-01-20 • via Nuitee
M
Manuel de jesus • couple • mx
7
Satistisfactoria
Pros:

Exquisito un servicio eficiente, el adecuado

Cons:

Como sugerencia servicio de cafetera,café, agua

2026-01-20 • via Nuitee
C
Carolina • family_with_children • mx
9
Encantada
Pros:

Nos gustó la atención, mi Familia quedó encantada.

Cons:

Más cautela en el desayuno.

2026-01-20 • via Nuitee
J
José Armando • family_with_children • mx
9
Pros:

Muy bueno

Cons:

Lo único que no me gustó fue que al hacer la reservacion me decía un precio y al llegar y pagar era otro

2026-01-19 • via Nuitee
C
Cynthia • couple • ca
9
Will definitely stay again!
Pros:

The building is basic but the staff and especially the free hot breakfast was wonderful . Location is great, close to busy areas but on a quiet street

Cons:

A little noisy and no microwave.

2026-01-15 • via Nuitee
S
SÁNDOR • family_with_children • hu
7
2026-01-13 • via Nuitee
A
Anna • couple • es
7
Pros:

Ubicación cerca del centre
Buen desayuno

Cons:

Hotel viejo y descuidado

2026-01-13 • via Nuitee
F
Fernando • family_with_children • mx
6
Pros:

La ubicación

Cons:

El trato del personal y solo al personal extranjero les brindan toda la atención y al local lo hacen menos.

2026-01-13 • via Nuitee
E
Eliezer • family_with_children • ae
9
Great choice
Pros:

Great location

2026-01-12 • via Nuitee
C
Cozlover2002 • Couples • Lincoln, Nebraska
6
Nice budget hotel
Pros:

This is a nicely located, budget-friendly hotel. Check in was very easy, although we were only able to get one key to our room instead of the two we would have liked. Tiny elevator, fits 3-4 people, but it always arrived fairly quickly so you never had to wait long.

The room had two very comfortable double beds and a good-size refrigerator which kept things very cold. The air conditioning was also great. The bathroom was very basic; I would have liked a counter to place toiletries on but it was just a sink. Soap and shampoo were provided. There were two bath towels but no hand towel or wash cloths. I asked at the front desk if I could get them but was told no, sorry. I also asked for a hair dryer but they said no, maybe later.

The heated rooftop pool was great, with a lovely view of the ocean. There were maybe 12 or so lounge chairs, a covered area that had some tables and chairs, plus two nice rest rooms (actually nicer than the one in our room).

Breakfast was included and was nice. You got a plate of fruit, basket of bread, and then could order your choice of scrambled eggs, omelette, pancakes, French toast, or quesadillas. There are maybe 10 or so tables & chairs off the lobby for breakfast eating; that’s also where the jug of water was located so you could refill your own cups if desired. One bottle of water was provided by the cleaning staff daily.

The location is great. Very easy walking distance to shopping, and many restaurants and bars. I think other guests said noise from nearby bars was a nuisance, but it wasn’t very loud to us and definitely didn’t keep us awake. The staff was all friendly here.

2026-01-11 • via Tripadvisor
P
Parravicini • family_with_children • ar
8
Pros:

La ubicación, la pileta

Cons:

Es un poco viejo, pero sigue con la línea de Cozumel

2026-01-09 • via Nuitee
J
JOEL • couple • mx
10
muy bien
Pros:

tambien estuvo segura

Cons:

TODO BIEN

2026-01-09 • via Nuitee
A
Andrezza • family_with_children • br
8
satisfatório
Pros:

A localização é excelente, ao lado de onde chega e sai a balsa, do calçadão, da praça central. A equipe é bem simpática.

Cons:

os janelões de vidro não abriam e as cortinas não vedavam muito bem

2026-01-08 • via Nuitee
R
Ruth • couple • ca
10
We were very happy with this property and feel it provided great value. The breakfast was outstanding.
Pros:

Cleanliness, location, rooftop views , breakfast

Cons:

Quite dated but priced accordingly. Air conditioner very loud.

2026-01-08 • via Nuitee
V
Vunk • solo_traveller • us
10
Pros:

The hotel is very clean and comfortable. The pool is kept very clean and plenty of lounge chairs and a covered table and chair area
The staff was very accommodating and professional.. located one street down from the ferry boats and downtown area.

Cons:

I can't think of anything I did not like.

2026-01-06 • via Nuitee