Victoria Hotel and Suites Panama

Hotels
8.2 (1201 reviews)
El cangrejo, Calle D. Panama City , Panama City , pa

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Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
7.44
Several mentions of cleanliness issues, including unclean tables and generally needing maintenance.
Service
8.91
The staff was noted as friendly and provided good service, including room changes when necessary.
Location
8.95
Positive mentions of the hotel's good location and proximity to various attractions.
Room Quality
7.9
Mixed reviews on room quality, with comments on outdated furniture and some maintenance concerns.
Amenities
7.93
Comments on the pool needing maintenance and some amenities were underwhelming.
Value for Money
7.89
Value perceived as standard for a hotel of this category, but some issues with breakfast offerings.
Food and Beverage
8.44
Breakfast and restaurant quality praised, though some inconsistencies reported.
Overall Experience
8.11
Overall experiences were mixed but leans positive regarding location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:19

Property Description

Experience the perfect blend of comfort and luxury at Victoria Hotel and Suites in the heart of Panamá City.

Elegant Accommodations
Our modern rooms are designed with your tranquility in mind, featuring soundproofing, contemporary décor, and high-end amenities like free Wi-Fi, flat-screen TVs, iPod docks, and more. Some rooms even boast a luxurious spa bath for an indulgent stay.

Exquisite Dining
Savor delectable international cuisine at our Carmenére Restaurant, where a complimentary full buffet breakfast awaits to kickstart your day. Need a quick snack or a drink? The Lobby Bar is at your service.

Unbeatable Amenities
Stay active with our fully-equipped gym, or unwind at the rooftop pool with breathtaking views of the city. With a business centre on-site, we cater to both leisure and corporate guests.

Book your unforgettable stay today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PTY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 1201 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 7.9
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 8.44
Overall Experience: 8.11
A
Ashned • solo_traveller • bb
10
Amazing, Cheerful Staff always willing to help…
Pros:

The staff were very accommodating and always willing to help, no matter when you reached out or inquired they were always helped with a smile. The room was very clean and room service was great.

The coffee, breakfast and dinner were amazing. My favorite was the steak and creamy mashed potatoes.

Despite the things that didn’t go right for me, I was very happy with every employee there, the housekeeping staff were amazing, the cafe staff, restaurant staff and front desk, they were all amazing and the location was right within walking distance to so many places.

I will stay there again.

Cons:

I’m assuming most guest are there for short stays, as a result much attention is not paid to the pool area, because while there, everyday we visited the pool it was dirty, so we never went in.

Our room also didn’t have a microwave, but I never asked why (because of past experience with another hotel in Panama), but that would have been a plus.

For some reason also…not a big deal…even when we turned off the AC unit the room was still very cold but we got accustomed to it compared to the outside temperature on the street; so we assumed the hotel had a general atmosphere temperature.

The shower was not the best, water pressure was disappointing.

A side note I have learned from visiting Panama so many times…I will always book suites and pay for upgrades but when I check into hotels they always give me basic rooms and Victoria Hotel and Suites did the same thing, but once I went back to front desk they gave me the room I paid for, but this is the third time that this has happened to me so I don’t know if they are to be blamed or the booking company.

2026-05-06 • via Nuitee
A
Alessandro • solo_traveller • it
8
2026-05-05 • via Nuitee
D
Débora • extended_group • pt
7
Os funcionários estragaram a estadia
Pros:

Piscina
Silencioso
Quartos grandes

Cons:

Funcionários da receção extremamente antipaticos
Não tínhamos toalhas suficiente
Ficam com os números dos cartões de crédito e tiraram fotografias

2026-05-05 • via Nuitee
P
Peter • couple • us
8
2026-05-03 • via Nuitee
R
Rodriguez Luna • solo_traveller • co
9
2026-05-03 • via Nuitee
6
699tammym • Friends getaway • Cultus Lake, British Columbia
8
Nice hotel
Pros:

Beds were comfy, rooms are clean and staff are friendly. Pool could be cleaner, hand towels or wash clothes would be nice but if you ask they will bring some. Breakfast was not great in my opinion. The area is a bit run down so walking around as women was a bit sketchy.

2026-04-20 • via Tripadvisor
M
Michelle • couple • bb
7
Pros:

Overall ambiance and friendly staff

Cons:

There appeared to be a large group of teen/ young adults at the hotel on our last two days, which created long delays at the lifts and a very noisy atmosphere

2026-04-17 • via Nuitee
A
Angel • family_with_children • pe
10
Excelente
Pros:

El desayuno muy bueno, camas comodas,
Me dieron checkin anticipado, y en recepcion son amables

Cons:

Todo muy bueno.

2026-04-17 • via Nuitee
S
Soto • couple • cr
9
Muy bien, hermoso hotel
Pros:

Todo muy bien. El servicio excelente, habitaciones amplias

Cons:

Un poco la zona, y en frente corría agua sucia con mal olor, todos los días que estuvimos

2026-04-16 • via Nuitee
M
Maria De Lourdes • couple • br
10
Hotel Victoria é ideal para ficar com a família ou amigos.
Pros:

Atendimento pelos funcionários, restaurante do hotel, café da manhã excelente, acomodações muito confortáveis, estacionamento coberto privativo, proximidade do casco viejo e de vários restaurantes.

Cons:

Nada a reclamar.

2026-04-15 • via Nuitee
M
Marcos • solo_traveller • br
8
De passagem por Panama City
Pros:

Apartamento extremamente amplo, atendimento e serviços de restaurante.

Cons:

Instalações antigas. Merecem uma atualização.

2026-04-07 • via Nuitee
M
Monica • family_with_children • br
9
2026-04-05 • via Nuitee
H
HectorCastañeda • solo_traveller • co
8
Pros:

A stay at very affordable prices, the room was very (very big).

Cons:

I just stay one night and i think i could not add any more details.

2026-04-03 • via Nuitee
A
Andreas • solo_traveller • de
6
Ausreichend für eine Nacht.
Cons:

Kein Safe im Hotel vorhanden.

2026-03-26 • via Nuitee
M
mesa • solo_traveller • pa
8
2026-03-26 • via Nuitee
G
Gloria A. Magnaghi • couple • ar
7
2026-03-23 • via Nuitee
J
Jacques • family_with_children • cr
10
Pros:

We really enjoyed our stay here, the staff are really great and the place is really clean. Our room was perfect and spacious. We will back for another visit.

2026-03-16 • via Nuitee
J
Jiří • extended_group • cz
9
2026-03-10 • via Nuitee
Y
Ymke • extended_group • nl
7
Prima
Pros:

Locatie goed, kamer erg groot

Cons:

Een beetje oud

2026-03-05 • via Nuitee
A
Almarys • solo_traveller • pa
1
Pros:

Rooms are clean
Restaurants has good food

Cons:

Front desk guy is hella rude he should be working with customers at all .
Parking lot is unsafe

2026-03-04 • via Nuitee